Went to Christy's on two occasions looking to buy a full new setup: set of boots, skis, poles and…read moreboard bag. Both times the employees were condescending to my questions and curiosity about their products. I dealt with Alex - who was very cold and uninterested. I had to engage him and drive the whole convo as wasn't greeting anyone. And also dealt with a heavier set gentleman with glasses (wearing a polo shirt).. who was condescending and gave a know it all vibe. I asked him to try on a pair of boots, and he basically said no, and shut down the conversation. I took my business elsewhere and spent $2200 (including the same boots I wanted - and for $100 less). I would recommend either shopping with Ski Mountain All-Stars (Avon) or Vail Sports (next door) - both super friendly and actually have better prices for same items.

Very disappointed in the exchange policy . My wife received a gift from the store from some guests…read morethat we're staying with us. Unfortunately, it was the wrong size. The tag is still on the shirt with the Christie sports information but unfortunately she was told there's no exchanges without a receipt.. We will not shop there anymore. There's many other stores in Vail Village that offered the same brands and services they do.

Great selection of essential equipment and knowledgeable staff who are very friendly and helpfulread more

This has to be one of the friendliest shops I've been here in the valley they make you feel…read morewelcome, and no question is stupid. And they will spend extra time with you to make sure you feel comfortable with what you're buying. they have an awesome selection of everything for backcountry skiing rock climbing river activities and they are super knowledgeable about places to go tricks and tips anything you can think of I can't recommend this place enough.

Realized I forgot a few necessary ski things on my way out the door. The staff was friendly,…read moreefficient and very helpful with multiple suggestions for the items I needed. Thanks for the help!

I like renting at this location because it's close to the lift. It's also easy to rent gear and…read moreour entire group rented fairly quickly.

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

Great selection of rentals ! Amazing multi-lingual staff ! My wheelchair was also able to fit…read moreeasily through the door so I would say this shop is ADA friendly ! This shop spoiled me with my helmet rental ( was able to rent a Pret for a very reasonable price ) ...didn't know how lucky I had it until going to other local mountains shops like ones in Breckenridge which only offered giro or head helmets . Highly recommend!

It all starts with great service, add in super knowledgeable and experienced staff that listen to…read morewhat you want, a bunch of friendly dogs -- wouldn't go to any other ski (or bike) shop in Vail. This place is the best.

This is the absolute best place to get fitted for ski boots - they spent so much time with me and…read morehad a huge variety such that I could see what actually worked best for my foot. They did not sell me on the most expensive boot - they did the one that is best for my foot. I previously bought different ski boots in vail that have been uncomfortable and would recommend anyone who needs new boots take the time to go here. Cannot recommend enough!!

I've been skiing since I was 3 and loved that the sport is such a big part of my life. I bought new…read moreski boots back East 2 years ago and got shin bang for the first time ever. This January we came out to CO to ski and again my shins were in excruciating pain. I went to a boot fitter in Beaver Creek who said "the boot's not the problem, your body is the problem" ... I was about to give up the sport for good when a friend recommended Outdoor Divas. OMG - it was an amazing experience. Michael made me try on tons of boots. He was methodical in how he went about finding me the PERFECT boot. He explained everything, and spent time fixing even the tiniest little spots of discomfort. I put them on, skied that afternoon with ZERO PAIN. I was so happy I cried! I can race my 15 and 18 year old kiddos again. THANK YOU, Kim and Mike, for being absolutely THE BEST!!

Recently I had a good experience getting a boot adjustment at Christy Sports in Avon when we were…read morevisiting Beaver creek. The right boot felt so much better after they made it wider. After a few more days of skiing I actually realized the left boot could also use a similar punch out. I went to the Lionshead store. Reid did a great job making the adjustment early in the morning so I didn't lose much slope time. Really a helpful team which made my boots comfortable again.

This store is laid out well, has a great selection and even better service! Margot made sure that…read morewe had everything we needed for the next part of our journey, thanks again yall rock

80% of the products are made in china. Way overpriced for the quality. The wool sweaters include…read morepolyester.

Extremely good service the staff was very helpful and helped me find the perfect backpack for me. I…read morewould definitely go back and can't wait to use my new backpack

Great location with incredibly helpful and friendly staff. Whether we were looking for sale or…read moreregular priced items, the staff was incredibly helpful. The store (and staff) are super dog friendly as well which was a bonus. This location isn't huge, but it has all the basics, seasonal, and popular items you would be looking for (especially if you're looking for something "mountain-appropriate"). It's definitely worth stopping by if you're looking for some extra layers to wear.

Kayla was amazing. She helped my Picky daughter get a pair…read moreof shorts. She also went out of her way and gave great local tips!! I am a huge fan!! What a gem!!

Very disappointed! I ordered the Performance ski package for my wife and me online to save 25%…read more When I got there they talked me into the Demo package. When we got to the lift we noticed the top laminate was peeling from one of the skis so we walked back to the store to replace it and they said it wouldn't affect the performance and gave us a hard time before they replaced the ski. We took a gondola up for our first run and my wife could not get the ski on, The binding was not adjusted correctly. We forced the ski on (luckily), got down to the bottom, went back to the store to re-adjust the binding. Both skis had to be adjusted (boot size 175, ski was set to 172). They rented me K2 Reckoner skis very (short). They were not skis for the current conditions, deep powder. I told them I thought they were too short and they said they would be fine. Bad experience! We ended up paying $202.45 each instead of $119.97 each (+taxes) for crappy old skis.

A seeming good experience online, devolved into some bullsh*t customer service that left a very…read moresalty taste. I was at first, very pleased with how they handled my reservation online. After making several changes, they appeared accommodating. However on December 23rd I gave them a call around 5 pm to let them know that I would be arriving to pick up my rental package between 6:00 and 7:00 p.m. The person from ski base on the phone told me that was fine as long as I got there before they closed at 7:00. Keep in mind it was snowing and I was staying in a condo in East Vail. Ski base is in Lionshead Village and I had never been there before. Upon parking at the Lionshead parking garage and walking extremely fast through the village looking for the shop, my two sons and I entered the doors at 6:58 pm out of breath from the speed walk, and many patrons were still inside. The man at the register asked how he could help me and I let him know that I had called about picking up my equipment. He quickly dismissed me and said they would not give me my rental two minutes before they closed. I let him know that I spoke with his people earlier who said it was okay as long as I showed up before 7:00pm, which I did. Instead of servicing me based on the information one of his employees shared, his response was "well I don't know who told you that". WTF? Seriously??? Turn around and ask your staff who gave me the wrong info and deal with them later. I reminded him that It was his employee who gave me this information. He said he would not start a new rental without a reservation (which I also had), so I corrected him and told him that I certainly did have a reservation and that my son's boot size, skill level, height and weight was already in his system, but he still refused, got tongue tied, and stumbled through some crap about "the system" not letting him rent any equipment after 6:30. He said I needed to come back first thing in the morning at 8:00 a.m. and he would prioritize my rental. Hell to the naw!!!! That's not how you put the customer first. If your staff made a mistake then you should eat it, take responsibility and help a new customer out. I had to then turn right around and return to my car empty handed. What did I do? I canceled my reservation and went with Vail Sports at the bottom of gondola 1. Of course it was more expensive, but the vibe in that shop was 1000x more relaxed and accommodating. They repaired my son's snowboard binding without charging me, allowed me to take poles without charging, and they gave me a free day of storage because they couldn't find my basket in a timely manner. THAT'S TOP CUSTOMER SERVICE!!! Ski base prices are more reasonable, so they bank on volume rentals and don't care if they lose me as a customer. They know some other thirsty patron will return the next day, tail between legs to line up and bend over for mediocre service, but not me. You guys suck!