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Outdoor Divas

4.1 (26 reviews)
Closed 9:00 am - 5:00 pm

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11 years ago

Excellent customer service- I had a nasty Giftcard/purchase/return combination and they handled it great!

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17 years ago

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18 years ago

cool space, attentive service, fun selection, prices are the same as what you find anywhere else + great sales in the basement

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Review Highlights - Outdoor Divas

Kim helped me find a good ski , and again- not just the most expensive one.

Mentioned in 4 reviews

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Vail Sports - Arabelle - Vail Sports Arabelle

Vail Sports - Arabelle

(6 reviews)

Vail Sports Arrabelle: The name has changed to Vail Sports Arrabelle. We have rented skis from this…read morelocation twice and both times they provided good service. Wasn't over the top best service but just good. The skis were good but I thought the boots were ok. We just skied Snowmass and had better skis and boot rentals. They have a good layout and fast service. We used the overnight storage for our boots so we would walk around town after skiing. If you want high end skis I am guessing this is not the place for you

I came with my partner and her son to rent gear for their first experience skiing. I have to say,…read morethis place was terrible. I am not sure we are even writing for the correct place as it is "Vail Sports Kids Rentals." I am imagining it is however as the only other review was also one star. When we came in initially to get their equipment fitted (boots, helmets, etc...) the guy serving us, though he was sweet with our boy regarding Star Wars, it seemed he was way more interested in talking with his colleagues about a "chick night" in Breckenridge than figuring out what we actually needed. It took almost an hour to get the gear and we were literally the only people in the store (3pm on a Friday). Consequently, on the mountain (at the top of the gondola) our six year old kept walking out of his skis. The setting of the bindings could not even hold him in shuffling. I ended up tightening the bindings so he could actually practice being ON skis. My brother and I (both Vail natives, and both Vail ski instructors- though I am no longer working for the mountain) thankfully had the where with all to tighten them so that he would not get injured just walking. When we came to discuss this with the rental place at the end of the day, they argued with us and stated we had selected negative one as his skier type. I had selected the lowest skier type offered on the sign in and they stated that I had selected the type for children with special needs or ACL tears. When I inquired about where the "types" were posted, they stated that they were posted on the wall. Upon looking I realized that there was no descriptor for any "type negative one," just type one, two, and three. My guess is that if there is some discrepancy between the sign and the level that people sign up for there should be some "professional assessment" done to clarify. In addition the next morning the rental place also lost my partners rentals and searched for new skis for twenty minutes after which they had to set her up on new skis. So that was an additional bother. Really the error was an annoyance, especially considering the fact that in Lionshead with beginners you can't just hop down the mountain to get things remedied. That would require wasting your $100+ ticket. Mostly the rudeness, the arguing, and the lack of accountability was what made the experience terrible. Having worked for Vail for almost a decade in total, I know the quality of service that the resort expects. This place is certainly sub par in that regard. A quick way to repair would have been a simple apology or perhaps a discount or a comped storage bin. We will not be returning to this rental place. With so many to choose from, one would think you would strive to compete. We will go to double diamond. I should have trusted my initial instincts with that.

The North Face - Solaris

The North Face - Solaris

(4 reviews)

Was in the store for 10 minutes shopping for a lot of ski gear then was asked to put on a mask by…read morean employee who has a mask on his chin talking to customers - what's the point? Walked to 3 other stores ( no one had masks ) and got everything we needed.

I purchased a ski outfit from Northface and was told by the clerk it would stand up to extreme cold…read moreand mountain conditions for a professional skier. I was also told it was covered by a 2 year warranty and 60 day return policy in the event it didn't stand up to the weather. Sounded good so I bought it. Wore it once - not even to ski; just to test it out on a cold, snowy day.  In less than 2 hours, the seams at the bottoms of the pants began to degrade and I was frozen.  It felt like it had no wind protection whatsoever.  I brought it back for a warranty claim to the Northface in Vail Village, Vail, Colorado (141 E Meadow Dr Ste 107, Vail, CO 81657), and Northface refused to accept the return, stating it doesn't stand behind its products once worn.  IT DOESN'T STAND BEHIND ITS PRODUCTS ONCE WORN????????? I was shocked.  This is supposed to be performance apparel for athletes.  If a ski outfit can't stand up to a short hike at the base of a mountain, how could you trust it to actually ski in?  Appalled Northface won't stand by its products.  Certainly, I will never shop with them again if this is the case.  The clerk was a young man and I am hoping he was mistaken - tried to contact corporate and they haven't responded. I'll update this if they do.  This outfit hasn't even been skied in.  If you are an athlete DO NOT BUY FROM NORTHFACE. They do not stand behind their apparel. If you just care about aesthetics, go crazy, but if you're actually hoping for athletic performance from this stuff, you'll be very disappointed.

Vail Sports - One Vail Place

Vail Sports - One Vail Place

(15 reviews)

$$

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

Outdoor Divas - sportswear - Updated May 2026

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