Rarely do I post a negative review. It's hard being a business owner. For this situation I make an exception. We have shopped her for over fifteen years. At first a as a frequent visitor and now as a part time resident of Vail Valley. Last week we stopped in and I bought a pair of hiking boots and my wife picked up a few things. Without looking closely at them except for size we walked out. Once home the $80.00 sweater had a spot on it. (Inexpensive item but it was cute). When we tried to return it exchange the young salesman with a beard said my wife had worn it even though it had the tag still on it. He clearly stated she was a liar and nothing could be done. We emailed the owners Mike and Mary who know my wife by sight when they see her. No response so far. You decide if you want to shop at a store where the young employees are so poorly trained that they insult their customers. After many years and thousands of dollars, we will shop at home or on line for the things that we use to go out of our way to support local business. We will never set foot in this store again. Good bye Ptarmigan, hello Amazon! read more

This is a great outdoor sporting goods shop. Nice shoes, boots, clothing, and camping gear. Fair prices and a helpful staff.

Needed some help with a cross bar and ski rack, only store in the valley, which solved my problem. HIGHLY RECOMMENDED ! read more

Great store, nice selection of sport shoes, for all kinds of activities. Friendly and attentive as knowledgeable staff. I bought some trail hiking shoes" Salomons" and I love them. read more

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This is my GO- TO place for great service and friendly advice on new gear or replacing old gear. Some of the staff turns over due to hiring outstanding young experienced adventurers - but Conner was an absolutely fantastic with his advice and life experience. read more

Nice store and the staff was friendly, patient and helpful in finding my toddler his first real shoes.

I have been looking for a roof top cargo carrier for my SUV. Had a terrific experience working with James who helped me understand my options and then installed my selected choice. I was very pleased with my interactions with the staff in the store. read more

Second time I have been in the store looking for help buying and repairing Yakima products. The first time was to deal with a broken key stuck in a hitch mounted bike rack. The guy that helped did everything he could to get the key out, but was unable to remove it. I ended up with a new SKS Lock core He sold me and drilled out the damaged one. Today I went in to purchase the Yakima SlimShady Awning, they were happy to not only sell one to me, but also installed it no charge! Mind you, it was not a straight forward installation, two of the employees spent an hour setting it up.. Thanks again! read more

My wife bought a pair of hiking boots on Saturday at Ptarmigan. She wore them out of the store and on five to six mile hikes on Sunday and Monday. The boots were hurting her feet so we went back to the store Monday afternoon. Mike greeted us and as soon as my wife said her feet hurt in her new boots, he sat her down, measured her feet and asked if she wanted a refund or other boots. No questions or blowback. Just " we need you to be comfortable and happy." She exchanged the boots for a more comfortable pair. No cost. No hassle. What a great place and great attitude. A real keeper. They have my business for life. read more

i went with a friend to this store and certainly did not have the same experience as the last review. The "manager" with the dark beard was so rude to us he almost yelling and had no interest in our concerns of a top being reduced $100 within a couple of weeks after she bought it. The owner came out to talk to us and he response was "you know retail business". As my friend is a local, they should have been more concerned about being fair with her as a repeat customer who lives there. Possibly a course in how to treat customers would be helpful. read more

TERRIBLE RUDE CUSTOMER SERVICE! Being a local, I shop at this and all local stores often, as I believe in always helping all local businesses. That being said, I do not appreciate rude behavior and no effort to resolve the complaint. Approximately 2 1/2 weeks ago I was admiring a top at this store. It was priced at $148 which I thought was slightly high considering it was a summer style. I inquired if it was going on sale soon as they did have a sale rack outside. The gentleman assured me it was brand new stock and not a chance of it being reduced. You can imagine my surprise when I looked on the sale rack and saw it was reduced to $56 which was almost $100 cheaper. Therefore, I spoke to an employee whose name is Arthur who was so completely and rude and spoke to us in such a demeaning tone. He raised his voice at my friend and myself. Not offering any solutions. We asked to speak to a manager and he abruptly said "I AM A MANAGER. The owner intervened offer again NO solution And acted as though my business didn't matter. They LOST A LOCAL CUSTOMER as well as anyone I come into contact with as I will be sure to pass this experience on. read more

While visiting Eagle Vail I needed to repair the roof rack on our friends borrowed SUV, yes I hit the low overhead at Vail Village parking garage. Ptarmigan Sports had the parts in stock when all others called had to order them and Mike S. not only assisted with disassembly of the damaged unit, he pulled out his tools and ladder to make sure the new parts and reassembled unit on the vehicle were installed correctly and safely. Thank you Mike you saved our vacation! read more

I am shocked to see some one star and 2 star reviews. I went there again today to get snowshoes and wanted to be educated about them, etc and as usual I had amazing customer service. Never felt rushed, every question I had he answered and then some. I went there instead of vail because every time I have been there prior they were so knowledgeable and helpful. In fact this summer when looking for new lighter weight poles he suggested a slightly lesser expensive set than I was looking for.... I don't know any of these professionals at the store I just went here to write a review and was surprised someone has anything negative to say. For me they carry the quality of products I enjoy and knowledge about it all. read more

Great hiking gear store. Super nice salespeople and great selection for a little town. Priced the same as REI and carried lots of sizes big stored don't have in stock. M13, xxl. Etc. read more

Love this place. Great selection and nice staff. Might be pricey but has products worth the price. A staple in the valley. Always has great sales to move inventory. For a local its one of my go to's. read more

I like their product selection, their buyer does a great job. The customer service is pretty awful, they sort of treat you like you don't belong there and it's super hard to actually get help. It's a fine place to shop if you need zero assistance. They just don't have great attitudes. read more

Don't waste your money here!!!! Order online or go to Basalt. Bristlecone is the name. Long drive but the store is 100 times better and the staff isn't... let's call them uneducated. They don't know how to propperly fit Insoles and when it comes to backpacking they are truly clueless. There is also a new REI IN DILLON. yes it is summit county but atleast they know how to treat customers. Rewards points anyone? These people are absolutely inept at their jobs and are there to rip you off! The price inflation compared to other stores is astronomical! Save yourself the time and go elsewhere! -a repeatedly disappointed patron no more!!!!!! read more

Great customer service, brands that work for the local lifestyle and amazing sales! The only con is that it is a bit pricey. They should have a frequent buyer card... read more

I was here in June 2017. I tried to buy some shoes but was completely ignored by the chatty staff. I just stood there and was ignored. No thank you. read more

Very poor customer service!! We bought a car rack from them a year ago. They encouraged us to let them install it for us as they knew how to do it correctly (we had previous issues with a rack we installed ourselves). We agreed that having it professionally installed seemed like a good idea. Fast forward 1 year, we finally got bike racks to put on it. We took a long road trip, the "professionally" installed rack proceeded to slide backwards 6 inches!! It caused over $3000 worth of damage to the car! When we contacted them about covering the repairs (thinking they might have "shop" insurance if they are claiming to be trained on installing these racks) they said they had no insurance and would not cover any of the costs!!! It had "been too long". Oh, I didn't get any memo covering the fact that they were only responsible for the install for a certain amount of time. Here I thought, if it were installed correctly, it wouldn't slide off your car when you finally use it to it's potential. Silly me. Had been loyal customers for years, will never return to this store. Poor business practices. read more

We were in Colorado for a family event - met an elk on highway and it did a lot of damage to our Yakima rack and cargo box. The manager helped me out with all the parts I needed to repair and they put it all back together and re-installed it on our car. Great Service! read more

Avoid at all costs if you need help, service, etc. The selection is decent, but the attitude is deplorable. I needed good travel/walking shoes and ended up teaching myself about them. My questions seemed to be a nuisance! Gosh, sorry about giving you my money! The attitude at this store is so poor, so aloof, so opposite of just about every other retailer in the Vail/Avon/Edwards area, it is hard to believe that anyone goes here more than once. Do yourself a favor and skip that once. read more