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    Kind Bikes and Skis

    4.0 (4 reviews)
    Closed Closed
    Updated 2 months ago

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    Charter Sports - Highline Vail

    Charter Sports - Highline Vail

    5.0(2 reviews)
    0.1 mi

    Great place to rent skis and snowboards!…read more The staff was super friendly and knowledgeable. I was there with a friend who rented ski's etc. and so I just asked the guy for some advice on my gear setup. He totally helped me out, spend time adjusting my bindings and gave me a bunch of good advice. While I was there, a few other customers walked in, and he helped everyone, with all sorts of random problems. We need more business like this!

    I rented ski for my kids (14 & 10 years) because the condo we were staying at had a promotion with…read moreCharter for 30% discount. It was by far cheaper than the other rental places in the area. We actually went to another Charter facility that was located in the Marriott by accident. They would have helped us there too, but they were so busy. She called our correct rental facility (Lionhead lodge) and they said they didn't have a wait, so we finally got to the right place. On a side note, while at the wrong Charter, I needed to have my bindings adjusted and even though it was slammed, the technician fixed my skis for me in a few minutes without complaint. Immediately, they were super friendly and got my kids fitted. They made sure that my kids had the right size (which took a couple of tries) boots and skis. They also allow you to store your skis there for the night. We had bought a 2 day ticket but we weren't sure we would use those 2 days consecutively. They allowed us to store our skis there and would not charge us until we came back to use them for our 2nd day. Also when we did come back to return the skis, the technician that helped us originally welcomed us back and even said my last name. How did he remember me? I have no idea, but that is great customer service. I would definitely rent from this place again.

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    Charter Sports - Highline Vail
    Charter Sports - Highline Vail
    Charter Sports - Highline Vail

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    Base Mountain Sports

    Base Mountain Sports

    4.4(56 reviews)
    5.4 mi
    $$$

    I hate leaving bad reviews- but buyers beware of ordering for shipping!…read more We ordered a a pair of skis and UPS delivered it in a box that was completely crushed and split open. I could see the skis before even opening the package. Of course I wanted to return it as I don't even know the condition/ how compromised the skis were. I immediately sent photos with delivery timestamps and regardless of how UPS shipped it- the way the company handled it was so rude. The Director of Operations called me the next morning and did not apologize once. He was so condescending and said he already discussed this with me via email. The packaging was so compromised that I couldn't even reuse it to ship the skis back safely- he asked me why I can't you just tape up the sides and ship it back. I kept trying to explain that I was nervous to returned expensive equipment in a completely damaged box- I wanted to ensure I got a refund and prevent further damage to their afraid these expensive skis he didn't care- so condescending and rude - No accountability. No ownership. No solution. Just deflection and attitude. If this is how they handle a straightforward shipping issue, imagine how they handle real problems. Ski equipment isn't cheap, and customers deserve better than being told to fix the company's mistake with a roll of tape. I'm shipping it back as is and if it's damaged further it's not my problem. I will not be ordering from them again, and I will not be recommending them to friends or fellow skiers. There are plenty of other retailers who value their customers & their equipment.

    Nice enough but everything is old out of the way if you are not staying at the resort…read more The staff is super nice but they put me on skis that couldn't grip ice and almost killed me. The staff is extremely nice though and that makes a huge difference.

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    Base Mountain Sports
    Base Mountain Sports
    Base Mountain Sports - Base Mountain Sports has a great selection of retail goods including casual wear.

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    Base Mountain Sports has a great selection of retail goods including casual wear.

    Kind Bikes and Skis - bikes - Updated May 2026

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