We rented 3 bikes from this spot in Vail for just a day to hit the mountain with some friends. We biked up the mountain and one died close to the top sooner than expected. We took the bikes back to shop and expressed our concerns and even though they DIDN'T have to, they gave us a refund for the one bike. We applaud their customer service and recommend them for bike rentals! read more

My wife and I rented bikes for the day to ride to Nottingham beach and park in Avon, and these guys were exceptional. They gave us two right quality bikes that were a joy to drive. On the way back, I caused the chain to get stuck and they came and picked us up then tried to offered me a slight refund for what was 100% user error, which we declined. I can't recommend using them again enough as they are trustworthy and have exceptional equipment. read more

No way the owner will survive the horrible press he's receiving after confronting two documentary filmmakers on public sidewalks in Vail. He screamed profanities at them. Just shut it down read more

Customer service is lacking and management doesnt seem bothered by it. There are other bike shops in town. Choose accordingly.

They sell certain hygiene products also. Kind of strange for a bike shop. Much better options in town

Horrible place. Stay away. The owner is s clown. Service is very bad and the bikes are trashed.

In my experience the owner is pretty rude to tourists which is crazy considering this business stays open because of tourists! Judging by other reviews on here people are experiencing the same thing. The owner literally told someone that they weren't welcomed in Vail! There's a better place to rent equipment from just a short walk away. read more

Very disrespectful owner. Disappointed to observe the owner direct profanity towards complete strangers, and to do so in front of children. Awful experience read more

Owner is a loud ridiculous obnoxious jerk. Would not give this place a penny - there's plenty other local shops to patronize.

The employees are rude and unprofessional. My wife and two young daughters were walking by the store. The employees were yelling profanity's at a nice father/son duo taking some videos of the area. Horrible store. read more

They have very rude demeaning attitudes, I will never shop here scumbags. it's unfortunate because it's a cool shop

The owner very rude to people taking pics. Claiming he owns the sidewalk. He could have gotten some free Advertizing but blew it. SHOP SOMEWHERE ELSE! read more

Why anyone would be rude to free advertisement is simply ridiculous. I'll be in Vail this coming winter and I'll be sure stay away from such a rude business and owners. read more

Extremely rude staff got aggressive with me when asking some questions, terrible! I would go to any shop other than this!

Outrageous behavior from the owner. Short tempered and used profanity in front of small children. Definitely save your money and patronize any of the other far superior bike and ski shops in Vail! read more

I came here the other day. And the owner was yelling at some guy and calling him a douche bag. Went to his competition and they gave me a discount for the other stores issue. read more

Rented bikes today from Wheel Base, our first experience with their shop. We have rented bikes, every summer, for years - trying different shops. Wheel Base had a great selection of bikes, the staff was helpful in selecting the bikes and offered to match any competitive pricing in the village. Will definitely go back! read more

Wheel Base - Bikes Near Me - Vail, Colorado

Adult bikes that have been previously wrecked should not be rented. The bike I rented had crooked handle bars, a broken water bottle cage (that scratched me several times) and a seat that would not stay put. They also do not honor the price on the flyers that are around town. Won't rent here next year! read more

Rented a road bike here the week of 8/31. Very cool guys to deal with. Devin got me on a Scott carbon for a great price. Made adjustments for me, etc. Next day, took the bike in for a chain cleaning as I'd found some dirt during the ride the day before. Austin took care of that for me as well. Very chill vibe in the place, and they are busy most of the time. Still, they have time to help you out if you need it. While I was waiting for my chain cleaning, Thomas and Dave were helping a family get outfitted for MTB bikes. They were doing a great job of offering up correct sizing a other tips to help that family have a fun day. Many thanks to Dave, Thomas, Austin, and Devin for helping me have a great week of riding! Can't wait to see these guys again! read more

The guys at this location are friendly, fun and knowledgeable about the Vail area. All 8 of us were fitted for bikes and on our way to Vail pass in about 10 minutes. Their computer system was having an IT bad day. That's the only reason they missed the 5th Star. My advice is to shop around for prices we had a $20 per bike price difference. That's $160 bucks saved. read more

On June 8th, I contacted Wheel Base via their website. Over the next week I conversed with them about our plans to get a ride up Vail Pass and then bike to Frisco and then back to their shop in Lionshead. After working out the cost and details, I asked if there was anything else to confirm my reservation for my wife and me. I provided them with the additional requests, which was a phone number and our heights for bike sizing. We were all set for the 11 am tour after providing this information. A few weeks later we arrived to Vail and the evening before our tour the weather looked iffy. Our hotel's concierge suggested we call Wheel Base to see if we could pay an additional fee to start earlier in the day. When I called them, Wheelbase said we did not have a reservation and they would not even be offering the tour to Vail Pass despite that we had made a reservation three weeks before. They said they had us pencilled in for a different tour that would be much less challenging (15 miles all downhill in Glenwood Canyon) and there was no way they could accommodate us since the tours were in different areas. We had trained for the past few weeks to do the 42 mile trip up the east side of Vail Pass, and we had worked out with Wheel Base over several emails exactly what this would entail. They said while they had dropped the ball there was nothing they could do. We were already pretty screwed by them, but we would have been totally screwed over if we hadn't called the day before due to the weather. We would've arrived at the shop at 10:30 to find no tour and no other options (we waited the last day for our big ride to acclimatize better to Vail). Will from Wheel Base said that even if I wrote a bad review it would not hurt their business and they just didn't care. I was pretty upset at this point so my wife talked to Will. Will reiterated that despite our emails with Wheel Base, they would not be taking us. She did get him to call another bike shop next door. He called back and said this other shop would take us on the tour. However, when we called that new shop, they didn't have the details of what we wanted to do (there is the regular tour that is all downhill and much shorter, whereas we wanted to also go uphill). Will did not make the full arrangements for us and the new bike shop now wanted to charge us close to triple the price Wheel Base quoted. We frantically called around and found a new shop on our own that did not try to take advantage of us. We explained the whole story to them and they were so accommodating and understanding. After all, we had trained for weeks and travelled from Texas to do this bike ride, and Wheel Base nearly ruined our entire vacation. Our tour with Wheelbase was supposed to be the highlight of our big trip to Vail. It was a total nightmare. read more

I recently arrived in Vail with a couple friends, one of whom is local. He brought us to Wheel Base on the first day so we could rent bikes. We were immediately greeted by a nice and warming attitude. They were super helpful in getting us what we needed without any trouble. We were all suited with high quality bikes that fit our size and weight. On top of that, we were quickly in and out of the shop, without having to spend much of our day dealing with the bike rental. Throughout our trip, the bikes did not give us any trouble and it was all smooth sailing! Overall, great experience and would totally recommend. read more

Friendly, fast, great vale!! They gave us helmets and a lock for free to use and I totally expected to pay for them. Also sold waters for very cheap price read more

Extremely knowledgeable staff, will go out of their way to make sure they have equipment available for everyone, even on the busiest of days for customers walking in with no reservations. They listen to the needs of their customers and do everything they can to make sure you have the best experience. Great prices and great equipment. read more

We rented a road bike from Wheel Base and worked with Colby. He was super helpful and we were able to get an awesome carbon fiber bike to use for the week. He sized it just right, threw in an extra something so we'd be safe and chatted with us about our route. Highly recommend! read more

Probably the single rudest phone convo I have ever experienced with a retailer. Zero chance I will ever attempt to patronize this place again. If you don't like dealing with the public get a new job Phil. read more

Best bike and ski rentals in Vail. Jay the owner takes great pride in hiring competent and friendly staff. The equipment is first class and has a variety for all riders. Love this place!! read more

We rented three bikes from Wheelbase yesterday. The guys that helped us were very knowledgeable. They gave our teenagers very nice demo bikes (that they probably didn't deserve) at a rate that was far better than the bike shop at our fancy hotel. Several people on Vail Mountain commented on how nice the bikes were and mentioned how Wheelbase has the best bikes. I'm glad we went there. We felt like we got great bikes at a great rate from people who love and respect the bikes they rent. Additionally we almost didn't make it back to the shop to return the bikes at closing time (6pm), the guys were very nice and were not upset. That kind of relaxed attitude is always appreciated when you are traveling with teenagers. Wheelbase Bike Shop is within walking distance to the gondola. Very easy to rent and return bikes. They have a big assortment of well cared for bikes and t-shirts and other gear to buy. read more

Just finished 3 day demo road bike rental and all went smoothly. One of the few area shops that lists the brand/model of bike and in store discount cards made it $33/day. They made sure of fit, test ride and put on new pedal for our clip shoes. Small and friendly shop highly recommend. read more

Wheel Base was absolutely fantastic! We reserved 4 MTB's and picked up upon arrival Saturday. Austin and the team were extremely friendly and most helpful. They got us set up with 4 Scott Sparks including our SPD pedals, then we enjoyed four fantastic days on the downhills and trails at Vail. Best value, super service, and ultra convenient location to catch the gondola up the mountain. HIGHLY recommended! Thanks guys, you made our trip fantastic. read more

Crashed the bike on one of the trails. Brought it in and max had it up and running in less than 20 minutes, flat and all. Very friendly service. Would definitely use these guys in the future. read more

I rented a road bike to ride roundtrip from Vail to Frisco. Received good service from Chad and a good price. They have a wide selection of bikes. read more

Wow!!! What a great place to rent bikes. The guys were very friendly and helpful. Best prices in town.

Friend of mine were rented downhill bikes. Friendly and knowledgable staff. Mid day I wanted a different bike and the guys in the shop were very accommodating and helped me find a new bike. Rental was fairly priced and came with pads if you wanted them. Great place to go if looking to rent downhill bikes for a day. read more

Thanks Bob! Great rates and service. Unfortunately the road bike I rented got a flat tire at the top of Vail Pass. Bob was up there immediately to swap out my bike. I really appreciated it! read more

I rented bikes from these guys about a month ago when in Vail. They took good care of me, answered my questions, gave me great guidance, all with a lot of patience, courtesy, and customer service. Their prices are very reasonable when compared to the other shops. This is a great bike shop tucked away in the back of Lionshead village that has my recommendation. read more