I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

Best location, best equipment with the most knowledgeable and friendly longtime local staff…read more I've been coming here for years and they're hands down the best......They get it! Thank you....

I'm an avid five star giver, and while I do appreciate Ute, I had a balance of positive and…read morenegative experience. I found myself in a situation where I rented one of their bear cans and finished Four Pass Loop after hours. Theres no after-hours drop off or contact information. Not cool when you're renting gear and unknown things are bound to happen. Luckily, the bartender in the bar underneath the store was cool enough to return for me the next day, with a $30 dollar tip. What really takes off the star though is the pretentious and "too cool" vibe from the employees. Ain't nobody got time for that. Being kind and understanding is free.

I came into Ute today looking for a pair of shos. I was helped by a young red headed man named Sam…read morethat was extreamly friendly and helpful. He knew a lot about the store and how to find the right pair of shoes for me. Sam rocks!! thank y'all

Some packs and winter stuff is 25% off in the summer time. Great outdoor gear overall. I ended up…read morebuying a day pack that wasn't on sale, the newer ones use a lighter fabric and had a more comfortable and airy back. Friendly and helpful staff as well.

This Marmot store is awesome! The staff are warm, outgoing, and extremely knowledgeable…read more Alex Hudson and Caleb Church helped me navigate a complex warranty repair process, and then helped me sort through a bunch of jacket models and styles. They were extremely attentive, yet somehow never lost track of any other customers in the store. And their friendliness and energy made the whole process a ton of fun. Additionally, the store has a collection of adorable stuffed marmot mascots near the entrance(!).

Great service Friendly sales people…read more Great selection of products and for Aspen they have the best prices

Aspen Sports found my wallet that I dropped while in the store and returned it to me with…read moreeverything intact. Infinite thanks to Allison, Steve and the staff for being such fine humans. Please go visit Aspen Sports next time you're in Aspen!

If you're looking for basic courtesy, keep walking. The…read morehostility from ownership was immediate and unnecessary. Instead of basic customer service, I was met with arrogance. That alone tells you everything you need to know about how this business operates. Aspen has countless exceptional ski shops. This one stands out for all the wrong reasons.If you're looking for professionalism or even basic courtesy, keep walking.

Wow. Should've read the reviews before coming to this place. I walked in and there was a nice…read moreemployee who helped me find a pair of pants to try on. Unfortunately they were out of my price range and I asked him if they had cheaper ones. He was very kind. An older lady who also worked there chimed into the conversation and says "you'll never find that price in aspen" and started laughing. How rude! I asked if they had any in the $150 range. Then I walked across the street to Incline and bought some for $75... the staff was super nice there. Do not waste your time at Performance.

I have been to Aspen a handful of times and this place always delivers as your go to ski rental…read moreshop. The guys that run this place are super friendly and customer service oriented. They used to give you beer while you got fitted..maybe Covid changed those plans but regardless they do everything they can to make sure you have proper fitting ski, boots, bindings and poles. If you forgot something, like your goggles, they have very reasonable ski accessories. Maybe not the best place to rent a snowboard, but for ski's these guys are number ONE in Aspen. Located right across the street from the W Hotel and down the block from the Gondola entrance, you cannot miss this place. Save money, be impressed and have good gear while you are visiting the magic of Aspen.

Ray and Woody at Stapleton are absolute legends. Picked up a new pair of Nordica Enforcer 100s…read more(amazing ski by the way) with new bindings and they had them ready to ski for me by 10am same day, which is amazing considering how busy their rental line was. They even double checked the pricing and offered me an additional amount off of the end of season sale price. Ray offered some good boot liner advice as well. Won't buy skis anywhere else from now on.

Amazing merchandise and the friendist people you can meet. You can't beat the service this company…read moreprovides

The creme de la creme and latest in Aspen fashion. Perfect for wear across the Rocky Mountains or…read morethe Alps! Situated at the base of the famed Little Nell near the steps to Little Nell run, that is to say, exceptionally convenient for apres ski shopping. Iconic brands. They also have a few homewares items. Wonderful service, smaller selection than the VV locale but always a great value for what you get.

This is a FAMILY OWNED BUSINESS and the have another store in Vail, Co…read more I bought a fur-vest in the Vail location and they shipped the wrong size to my home. They refused to send me a shipping return label and when I did send and payed for the shipping costs they refused to except it. The vest is 2 seizes too small and the owner refused to solve the problem!

It was unfortunate that our first experience in Aspen started at this store. Within 60 seconds of…read morewalking into the store, we were approached by the salesperson in a strikingly condescending manner. Puzzled by his glare, I asked him if there was a problem with us trying on the merchandise and I was surprised by his response, "you guys are playing." His demeanor indicated that we leave the store immediately. We were very unclear what prompted the rude behavior. If there was a problem with the way we tried on the jackets, I wish his approach was kinder or at least professional. We really had no clue why he behaved that way. We're still scratching our heads about it. It was a horrible experience to start our Aspen trip at this store. Luckily, staff at the remainder of the stores in town were kind and courteous. I would highly encourage store management to view any video footage of the experience to help this individual with his customer service skills. The incident occurred on 07/22/19 around 5:30. Cultural competency training could be helpful as well.

Beautiful merchandise in a small, well-organized shop. The merchandise is in brand-new condition…read more The sales clerk was friendly and personable.

THE BEST RE-sell of designer fashion! I have used many and THE LITTLE BIRD Is above all the rest!read more