This shop single handedly made my trip to Aspen. I was traveling with my father and they took great…read morecare to make sure we had the right equipment that suited our skill level. The demos they have are top of the line, and they allowed us to switch gear mid trip since we wanted to try different type of skis on a powder day. The staff knows you by name and goes out of their way to make your trip. Emily, Greg, and Bridget helped us and went above and beyond in every fashion. I'm not one to usually write reviews but this shop deserved a few minutes of my time. Lastly the shops locations can't be best. It's at the bottom of the Ajax Gondola so it was super easy to get gear in the morning. If you're looking for a shop with great gear, awesome customer service, convenient location; then Hamiliton is the place to be.

I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

I have been spending my winter holidays in Aspen for several years in a row, and a visit to this…read moretown is never complete without at least one (or more!) stroll through "The Ute". On this most recent trip, the staff at Ute Mountaineer staff exceeded my expectations with great customer service and prompt delivery on their word. In spite of the usual craziness that happens in Aspen during this time of year, I was able to drop off a pair of Scarpa AT boots that had a warranty issue, with assurance from the management that the work would be finished much sooner than I would have thought. Ute Mountaineer had the parts to perform the repair in-house, and I had the boots back before I needed them next. They have a great variety of clothing from a fairly wide range of manufacturers, tons of camping + glamping accessories, the latest in featherweight equipment for aspiring ski mountaineers, an extensive range of maps, and a veritable library of outdoor activity-related books. Ute Mountaineer may be the only store of its kind in Aspen, but don't be fooled by any misleading Yelp reviews about this place. Nit-picky complaints and unrealistic, over-the-top expectations say far more about the bizarre, fur-clad goofballs that frequent this town over Xmas and New Years than it does about the hard-working staff at Ute Mountaineer. I'll be back again next year to see what new back country goodies they have in stock!

I'm an avid five star giver, and while I do appreciate Ute, I had a balance of positive and…read morenegative experience. I found myself in a situation where I rented one of their bear cans and finished Four Pass Loop after hours. Theres no after-hours drop off or contact information. Not cool when you're renting gear and unknown things are bound to happen. Luckily, the bartender in the bar underneath the store was cool enough to return for me the next day, with a $30 dollar tip. What really takes off the star though is the pretentious and "too cool" vibe from the employees. Ain't nobody got time for that. Being kind and understanding is free.

Some packs and winter stuff is 25% off in the summer time. Great outdoor gear overall. I ended up…read morebuying a day pack that wasn't on sale, the newer ones use a lighter fabric and had a more comfortable and airy back. Friendly and helpful staff as well.

This Marmot store is awesome! The staff are warm, outgoing, and extremely knowledgeable…read more Alex Hudson and Caleb Church helped me navigate a complex warranty repair process, and then helped me sort through a bunch of jacket models and styles. They were extremely attentive, yet somehow never lost track of any other customers in the store. And their friendliness and energy made the whole process a ton of fun. Additionally, the store has a collection of adorable stuffed marmot mascots near the entrance(!).

Wonderful, welcoming environment. Really nice, kind genuine young crowd working there. I love…read moreshopping at the Aspen store when visiting friends in town. In contrast, the Vail store has quite the attitude problem and very little inventory. The snobs who work there are just pretenders. Like they are going home to their mansions after work, and you are nobody. Seldom a good experience. Always shop in Aspen if at all possible. You can park right in front instead of a creepy garage like Vail. P.S. Robyn L. should not expect to return dirty panties to Lululemon and give one star review.

Lulu Lemon must be some sort of cult. I don't know how else they are able to charge people so much…read moremoney for such simple products. If you stuck a Lulu Lemon logo on a napkin and called it a "stretch napkin," you could probably sell it to their followers for $20. 2.5/5

Great service and selection! My husband and I both needed fly fishing gear and found great options…read moreand sale prices!

Aspen Sports found my wallet that I dropped while in the store and returned it to me with…read moreeverything intact. Infinite thanks to Allison, Steve and the staff for being such fine humans. Please go visit Aspen Sports next time you're in Aspen!

10/10 customer service. The staff is incredible, knowledgeable, and helped my poor fiancé who's…read morejacket tore on the mountain with feathers flying across the sky. No bueno! The owners sewed up his Aztech Mountain suit to look brand new. They also carry the best soft sweaters that are perfect for apres ski, especially the beautiful colorful Elder Statesman! Don't forget that they have ski rentals here for half the price and 2x the quality... little secret :)

If you're looking for basic courtesy, keep walking. The…read morehostility from ownership was immediate and unnecessary. Instead of basic customer service, I was met with arrogance. That alone tells you everything you need to know about how this business operates. Aspen has countless exceptional ski shops. This one stands out for all the wrong reasons.If you're looking for professionalism or even basic courtesy, keep walking.

Mountainside shopping with a ten star price tag. Never in my life have I seen such an opulent…read moreassortment of skiwear. $1500 Bogner ski coats, bla dee bla. European clothing brands galore, crystal chandeliers, fancy antique type decor and dining related wares. Who buys this stuff? Their ski rental shop next door also comes with a hefty price tag - you'd probably do better a few doors away.

Amazing merchandise and the friendist people you can meet. You can't beat the service this company…read moreprovides

Visiting Aspen isn't complete until you visit some of its local shopping. My wife and I had been in…read morea few shops, but were drawn to Denimaxx for their eclectic and unique styles. This store is one a of kind, and so is their personal apparel. The last time we saw items like this was in Italy, so you can definitely find that European flare in their selection. We were greeted by Maxx, one of the owners. Very welcoming and patient with us as my wife sifted through their large selection of custom pom pom hats. She finally came across a certain Beenie, but she wanted a different lettering. Maxx, being the creative designer went downstairs and produced a custom hat for my wife on the spot. That's great service! We also met Maxx's brother and business partner, Denis. Together they were very approachable and Denis was both honest and personable. Highly recommend this store for anyone who is looking for custom ski-wear, high end custom hats and jackets and unique visor helmets.

This is a FAMILY OWNED BUSINESS and the have another store in Vail, Co…read more I bought a fur-vest in the Vail location and they shipped the wrong size to my home. They refused to send me a shipping return label and when I did send and payed for the shipping costs they refused to except it. The vest is 2 seizes too small and the owner refused to solve the problem!

The best selection of designer pieces in amazing condition! Definitely worth a stop when you are in…read moreAspen!

Beautiful merchandise in a small, well-organized shop. The merchandise is in brand-new condition…read more The sales clerk was friendly and personable.