I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

Best location, best equipment with the most knowledgeable and friendly longtime local staff…read more I've been coming here for years and they're hands down the best......They get it! Thank you....

I'm an avid five star giver, and while I do appreciate Ute, I had a balance of positive and…read morenegative experience. I found myself in a situation where I rented one of their bear cans and finished Four Pass Loop after hours. Theres no after-hours drop off or contact information. Not cool when you're renting gear and unknown things are bound to happen. Luckily, the bartender in the bar underneath the store was cool enough to return for me the next day, with a $30 dollar tip. What really takes off the star though is the pretentious and "too cool" vibe from the employees. Ain't nobody got time for that. Being kind and understanding is free.

I came into Ute today looking for a pair of shos. I was helped by a young red headed man named Sam…read morethat was extreamly friendly and helpful. He knew a lot about the store and how to find the right pair of shoes for me. Sam rocks!! thank y'all

Some packs and winter stuff is 25% off in the summer time. Great outdoor gear overall. I ended up…read morebuying a day pack that wasn't on sale, the newer ones use a lighter fabric and had a more comfortable and airy back. Friendly and helpful staff as well.

This Marmot store is awesome! The staff are warm, outgoing, and extremely knowledgeable…read more Alex Hudson and Caleb Church helped me navigate a complex warranty repair process, and then helped me sort through a bunch of jacket models and styles. They were extremely attentive, yet somehow never lost track of any other customers in the store. And their friendliness and energy made the whole process a ton of fun. Additionally, the store has a collection of adorable stuffed marmot mascots near the entrance(!).

Lulu Lemon must be some sort of cult. I don't know how else they are able to charge people so much…read moremoney for such simple products. If you stuck a Lulu Lemon logo on a napkin and called it a "stretch napkin," you could probably sell it to their followers for $20. 2.5/5

Wonderful, welcoming environment. Really nice, kind genuine young crowd working there. I love…read moreshopping at the Aspen store when visiting friends in town. In contrast, the Vail store has quite the attitude problem and very little inventory. The snobs who work there are just pretenders. Like they are going home to their mansions after work, and you are nobody. Seldom a good experience. Always shop in Aspen if at all possible. You can park right in front instead of a creepy garage like Vail. P.S. Robyn L. should not expect to return dirty panties to Lululemon and give one star review.

Great service Friendly sales people…read more Great selection of products and for Aspen they have the best prices

Aspen Sports found my wallet that I dropped while in the store and returned it to me with…read moreeverything intact. Infinite thanks to Allison, Steve and the staff for being such fine humans. Please go visit Aspen Sports next time you're in Aspen!

If you're looking for basic courtesy, keep walking. The…read morehostility from ownership was immediate and unnecessary. Instead of basic customer service, I was met with arrogance. That alone tells you everything you need to know about how this business operates. Aspen has countless exceptional ski shops. This one stands out for all the wrong reasons.If you're looking for professionalism or even basic courtesy, keep walking.

Wow. Should've read the reviews before coming to this place. I walked in and there was a nice…read moreemployee who helped me find a pair of pants to try on. Unfortunately they were out of my price range and I asked him if they had cheaper ones. He was very kind. An older lady who also worked there chimed into the conversation and says "you'll never find that price in aspen" and started laughing. How rude! I asked if they had any in the $150 range. Then I walked across the street to Incline and bought some for $75... the staff was super nice there. Do not waste your time at Performance.

Amazing merchandise and the friendist people you can meet. You can't beat the service this company…read moreprovides

The creme de la creme and latest in Aspen fashion. Perfect for wear across the Rocky Mountains or…read morethe Alps! Situated at the base of the famed Little Nell near the steps to Little Nell run, that is to say, exceptionally convenient for apres ski shopping. Iconic brands. They also have a few homewares items. Wonderful service, smaller selection than the VV locale but always a great value for what you get.

This is a FAMILY OWNED BUSINESS and the have another store in Vail, Co…read more I bought a fur-vest in the Vail location and they shipped the wrong size to my home. They refused to send me a shipping return label and when I did send and payed for the shipping costs they refused to except it. The vest is 2 seizes too small and the owner refused to solve the problem!

I have lived in Vail for a year and finally decided to visit this store to compare with a jacket I…read morewas considering at Alaska Fur in BC (which had great selection & service). Immediately upon walking in and greeting the older woman who was working, she was rude which we initially ignored. When I lifted up one hanger she instantly started berating me and yelling that we were just there "to play", especially since the jacket was not even my size. I asked her how I would even know the size without inspecting it and she said that she was watching us and we clearly did not have money. We were the only 2 people in this small store so it clearly seemed like she was just waiting for us to do something to yell at us for, as this was within 2 minutes of walking in. I said that if there was specific protocol about us not touching anything then she should say something upon entering and try to assist before waiting to scream at any guest. She continued yelling until we left, and considering the other reviews it is crazy that this seems like the accepted customer service for the company. Definitely happy choosing my jacket at their competition

Beautiful merchandise in a small, well-organized shop. The merchandise is in brand-new condition…read more The sales clerk was friendly and personable.

THE BEST RE-sell of designer fashion! I have used many and THE LITTLE BIRD Is above all the rest!read more