Vail Sports Arrabelle: The name has changed to Vail Sports Arrabelle. We have rented skis from this…read morelocation twice and both times they provided good service. Wasn't over the top best service but just good. The skis were good but I thought the boots were ok. We just skied Snowmass and had better skis and boot rentals. They have a good layout and fast service. We used the overnight storage for our boots so we would walk around town after skiing. If you want high end skis I am guessing this is not the place for you

I came with my partner and her son to rent gear for their first experience skiing. I have to say,…read morethis place was terrible. I am not sure we are even writing for the correct place as it is "Vail Sports Kids Rentals." I am imagining it is however as the only other review was also one star. When we came in initially to get their equipment fitted (boots, helmets, etc...) the guy serving us, though he was sweet with our boy regarding Star Wars, it seemed he was way more interested in talking with his colleagues about a "chick night" in Breckenridge than figuring out what we actually needed. It took almost an hour to get the gear and we were literally the only people in the store (3pm on a Friday). Consequently, on the mountain (at the top of the gondola) our six year old kept walking out of his skis. The setting of the bindings could not even hold him in shuffling. I ended up tightening the bindings so he could actually practice being ON skis. My brother and I (both Vail natives, and both Vail ski instructors- though I am no longer working for the mountain) thankfully had the where with all to tighten them so that he would not get injured just walking. When we came to discuss this with the rental place at the end of the day, they argued with us and stated we had selected negative one as his skier type. I had selected the lowest skier type offered on the sign in and they stated that I had selected the type for children with special needs or ACL tears. When I inquired about where the "types" were posted, they stated that they were posted on the wall. Upon looking I realized that there was no descriptor for any "type negative one," just type one, two, and three. My guess is that if there is some discrepancy between the sign and the level that people sign up for there should be some "professional assessment" done to clarify. In addition the next morning the rental place also lost my partners rentals and searched for new skis for twenty minutes after which they had to set her up on new skis. So that was an additional bother. Really the error was an annoyance, especially considering the fact that in Lionshead with beginners you can't just hop down the mountain to get things remedied. That would require wasting your $100+ ticket. Mostly the rudeness, the arguing, and the lack of accountability was what made the experience terrible. Having worked for Vail for almost a decade in total, I know the quality of service that the resort expects. This place is certainly sub par in that regard. A quick way to repair would have been a simple apology or perhaps a discount or a comped storage bin. We will not be returning to this rental place. With so many to choose from, one would think you would strive to compete. We will go to double diamond. I should have trusted my initial instincts with that.

This is the absolute best place to get fitted for ski boots - they spent so much time with me and…read morehad a huge variety such that I could see what actually worked best for my foot. They did not sell me on the most expensive boot - they did the one that is best for my foot. I previously bought different ski boots in vail that have been uncomfortable and would recommend anyone who needs new boots take the time to go here. Cannot recommend enough!!

I've been skiing since I was 3 and loved that the sport is such a big part of my life. I bought new…read moreski boots back East 2 years ago and got shin bang for the first time ever. This January we came out to CO to ski and again my shins were in excruciating pain. I went to a boot fitter in Beaver Creek who said "the boot's not the problem, your body is the problem" ... I was about to give up the sport for good when a friend recommended Outdoor Divas. OMG - it was an amazing experience. Michael made me try on tons of boots. He was methodical in how he went about finding me the PERFECT boot. He explained everything, and spent time fixing even the tiniest little spots of discomfort. I put them on, skied that afternoon with ZERO PAIN. I was so happy I cried! I can race my 15 and 18 year old kiddos again. THANK YOU, Kim and Mike, for being absolutely THE BEST!!

My family and guests staying with us in Vail Valley where we live 4-5 months a year dropped in for…read morea visit to discuss an issue with a product (a decorative candle) purchased at Gorsuch (Vail location) that we believe may have had a design flaw that caused the candle to catch fire. Although my experience in the store conveying the issue to the manager could have been better, it was eventually escalated to Gorsuch's Director of Operations and then to Renie Gorsuch, who co-founded the store with her late husband, Dave. The Director of Operations was very accommodating and helpful, showed sincere concern about my experience , and wanted to be as cooperative as possible in terms of sharing my experience with the vendor (manufacturer of the candle) to further investigate the candle's design and materials. I received a beautiful wooden and pewter serving piece as a goodwill gesture, which was much appreciated and as a sign of encouragement, that Gorsuch is trying hard to retain customers, instill a culture of friendliness among the store staff, ensuring customer satisfaction, and meeting the challenges of a labor shortage. Thank you, Gorsuch!!

Years ago, this was one of my favorite shops. Now the staff is rude (and the customers are…read moreobnoxious with lukewarm IQs) and the quality is sub-par. Just avoid it. Go directly to the brand or artist if there is something you want to purchase from Gorsuch.

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

I've been a Surefoot customer for many years. I got my custom fitting done at Surefoot Park City,…read moreand my son's insoles were made at Surefoot Denver. Recently, my son had issues with his new ski boots, but Gabe at Surefoot Vail spent a lot of time helping him. He adjusted the insoles, did heat molding, and made sure we tried different boots until we found the perfect fit. Now my son is very happy with his ski boots! Big thanks to Gabe and all the staff!! After visiting Surefoot in Park City, Denver, and Vail, I truly think Surefoot Vail is the best

I was recently helped by Brook Mitchell in buying my third pair of Surefoot boots (an Alpine…read moretouring uphill Head boot-medium volume for my high instep, wide, cro-mag feet). While being fitted for the boots, I also ordered a pair of orthotics since I recently started wearing them in my regular shoes. As with all my other pairs of Surefoots (including a pair for my 20 year-old whose feet finally stopped growing), everything was perfect and I have rarely had to go back for adjustments. I originally acquired Surefoot boots in Park City 15 or 16 years ago. I wore out the first pair two years ago. I have been thoroughly satisfied with Surefoot as a company, their customer service commitment, and with every technician I have met. Brook was exceptional, fitted me into a perfect shell for my weird feet and I am now enjoying uphill and downhill skiing at Vail. I also added a pair of heaters to the Surefoot boots I purchased two years ago, and that has materially changed my mountain experience as well. As an aside, the orthotics are more substantial and half the price of those from my New York City podiatrist.

They did an amazing repair job on my skis last year and I will be forever and did it to them…read more They're always friendly have great local knowledge and are experienced in all aspects of gear fitment.

This year, I decided not to fly my Volkls out to Colorado, so I went rental shopping around…read moreLionshead for a good performance set. Thankfully, I stumbled across Performance Sports, and one of their awesome staffers, Bullitt who hooked me up with a nice deal on some great gear! This may seem small to some, but all their benches lift up for storage, which is a HUGE plus in my book. Now I don't have to stop at a locker to drop off my regular sneakers/boots...I can just leave my kicks right there in the rental shop. When I returned later that day, swapping skis for shoes was an easy process... I was walking out the door and off to some après ski pubs in no time!

I think this location may have two Yelp listings, but even so, we had such a great experience that…read moreI'm happy to give them another review on this page. If you're in Vail, this is a great location with friendly and helpful staff. Whether we were looking for sale or regular priced items, the staff was incredibly helpful. The store (and staff) are super dog friendly as well which was a bonus. This location isn't huge, but it has all the basics, seasonal, and popular items you would be looking for (especially if you're looking for something "mountain-appropriate"). It's definitely worth stopping by if you're looking for some extra layers to wear or just to check out some gear (and in our case, purchase a bunch of items we didn't plan on or really need, but really wanted after we saw them). :)

It's really nice when you encounter a clerk that knows what they're talking about, and that can…read moreanswer questions quickly and decisively. That was Kayla today in Lionshead. I was impressed.

Went to Christy's on two occasions looking to buy a full new setup: set of boots, skis, poles and…read moreboard bag. Both times the employees were condescending to my questions and curiosity about their products. I dealt with Alex - who was very cold and uninterested. I had to engage him and drive the whole convo as wasn't greeting anyone. And also dealt with a heavier set gentleman with glasses (wearing a polo shirt).. who was condescending and gave a know it all vibe. I asked him to try on a pair of boots, and he basically said no, and shut down the conversation. I took my business elsewhere and spent $2200 (including the same boots I wanted - and for $100 less). I would recommend either shopping with Ski Mountain All-Stars (Avon) or Vail Sports (next door) - both super friendly and actually have better prices for same items.

Very disappointed in the exchange policy . My wife received a gift from the store from some guests…read morethat we're staying with us. Unfortunately, it was the wrong size. The tag is still on the shirt with the Christie sports information but unfortunately she was told there's no exchanges without a receipt.. We will not shop there anymore. There's many other stores in Vail Village that offered the same brands and services they do.