Our experience was horrible. The man helping us in a Hawaiian shirt was incredibly condescending…read more When I notified that my boot broke he looked at me and said "things break that's just how that goes." The experience from start to finish was horrible- when we walked in the same man looked at us and said "so you need to scan the QR code and wait outside, clearly you didn't know" I get having a bad day but this was crazy. He was yelling at his employees too. It's so easy to be kind and he wasn't

My binding broke on the hill today, and after three shops with bad service I tried Christy Sports…read more A gentleman there was able to fix my binding and get me back out there fast. Amazing guy and service. Super grateful.

Fred Groos is hands down the best bootfitter I have ever worked with. My family previously…read morepurchased three pairs of boots from a high-end bootfitting store in the Vail Valley, but I decided to try Sun & Ski--and I am so glad I did. Fred was patient, incredibly knowledgeable, and genuinely compassionate. He listened carefully as I explained the pain I've experienced in ski boots for years--even those from expensive specialty shops. For the first time, I truly felt heard and understood. I have skied my entire life, starting at age four, and I had never known skiing without boot pain. Fred took the time to explore multiple solutions and never once rushed me. He genuinely cared about getting it right. Some shops don't seem to take female skiers seriously, but Fred absolutely did. I hadn't even planned to buy boots that day; I was just browsing. But thanks to Fred's expertise, I ended up purchasing the best boots I've ever owned. I literally cried when I skied in them--no pain and no break-in period. I had resigned myself to the idea that I'd need $1,500 custom boots forever, but Fred found the perfect pair for me for just $600, tax included. Because my experience was so incredible, I insisted my husband return the following weekend to buy his boots from Fred as well. Everyone at Sun & Ski is kind, knowledgeable, and treats customers with genuine care--better than I've ever been treated at far "fancier" stores. We will be buying our boots from Sun & Ski for life. Thank you, Fred. We appreciate you more than you know.

i'm leaving Sun and ski sports at 11:37 AM on Friday August 7, 2026. I had the worst experience…read morewhen I went into the store looking for a pair of waterproof boots, which would probably cost close to $200. I saw a pair of Solomons in my size on the sale rack and they were attached by a zip tie and a locked merchandise key. I asked a bald man who was working there. I'm not sure if he's the manager if he could unlock it and he said no you have to just try on one at a time and see if they work. I immediately left the store because I think this horrible customer service and this guy is an imbecile. I am a customer that lives in the Vail Valley and comes to the store for outerwear and he just lost me as a customer because I wanted to try on a pair of boots!!!???? he said that too many people walk out of there without paying so I have to be inconvenience because sun and ski sports cannot manage their loss prevention. Needless to say, I'll never be back and I'm heading all the way to Glenwood Springs to go to the REI where I have a membership. Don't go to the store. It's horrible.

Jim Zitting was so incredible! I had just bought new skis/boots and the boots didn't fit well and I…read morecouldn't seem to control the skis. Jim saved the day. I went from having a miserable skiing experience to a fantastic one, once he set me up with the right sized equipment for me. He was funny, positive, and a great person to do business with!

This location is within Christie Lodge and couldn't be more convenient for people staying there…read more From ski rentals, tuneups, and more, the staff and service is incredible. John helped my daughter with getting some skis and boots fitted that drastically improved her so experience on the second day on the slopes. He also helped me get a tuneup on my board to fill in some gashes and get this IR wax that's supposedly longer lasting and better. From price and staff know-how, Venture Sports made a believer out of me. Definitely coming back!

I hate leaving bad reviews- but buyers beware of ordering for shipping!…read more We ordered a a pair of skis and UPS delivered it in a box that was completely crushed and split open. I could see the skis before even opening the package. Of course I wanted to return it as I don't even know the condition/ how compromised the skis were. I immediately sent photos with delivery timestamps and regardless of how UPS shipped it- the way the company handled it was so rude. The Director of Operations called me the next morning and did not apologize once. He was so condescending and said he already discussed this with me via email. The packaging was so compromised that I couldn't even reuse it to ship the skis back safely- he asked me why I can't you just tape up the sides and ship it back. I kept trying to explain that I was nervous to returned expensive equipment in a completely damaged box- I wanted to ensure I got a refund and prevent further damage to their afraid these expensive skis he didn't care- so condescending and rude - No accountability. No ownership. No solution. Just deflection and attitude. If this is how they handle a straightforward shipping issue, imagine how they handle real problems. Ski equipment isn't cheap, and customers deserve better than being told to fix the company's mistake with a roll of tape. I'm shipping it back as is and if it's damaged further it's not my problem. I will not be ordering from them again, and I will not be recommending them to friends or fellow skiers. There are plenty of other retailers who value their customers & their equipment.

Nice enough but everything is old out of the way if you are not staying at the resort…read more The staff is super nice but they put me on skis that couldn't grip ice and almost killed me. The staff is extremely nice though and that makes a huge difference.

Great selection of rentals ! Amazing multi-lingual staff ! My wheelchair was also able to fit…read moreeasily through the door so I would say this shop is ADA friendly ! This shop spoiled me with my helmet rental ( was able to rent a Pret for a very reasonable price ) ...didn't know how lucky I had it until going to other local mountains shops like ones in Breckenridge which only offered giro or head helmets . Highly recommend!

We really loved our time with VST gear- they provided surprise overnight storage which we loved,…read morehad spots to hold shoes, and were overall so kind. Gear was spot on, as well. Priced SIGNIFICANTLY better than other vail suppliers- I called them all. Great all around.

Amazing performance-oriented ski shop. No frills but high quality products -- boots, skis, helmets…read moreand gloves.

I bought new boots from A Racers Edge and was unhappy with the process. Most of the negative…read morereviews seem to be from people who didn't buy new or tried to walk-in without an appointment. I hope my input is more useful for anyone else considering a new purchase, and maybe it can help the shop owner identify some gaps in quality control. *Purchased on 4/7, follow up on 4/11. Hawx Ultra 110 Boa @ $979* I know this store probably encounters a lot of entitled tourists, but that's not who I am. I'm a bit shy and easy going, and sometimes you just don't quite realize how bad an experience was until afterwards. In retrospect I should have bought elsewhere, but was excited to get boots and hit the slopes quickly. That's where I'm coming from and why I went through with a purchase I didn't feel good about. The guy helping me had an attitude. He wasn't flat out rude, but definitely had an air of superiority to him. He's a local, expert skier, combined with a lifetime of experience, and I was just another tourist he had to help. It was a dismissive attitude and every question was answered as if it was a dumb one. He talked to the other workers just as much as he talked to me, if not more. I got the impression the shop owner was not around on those days. He asked me some basic questions without much follow up and made some incorrect judgments based on that limited info. He quickly measured my foot, and told me what I suspected, I have flat low volume feet on the narrow side with some pronation. I told him it makes sense because most of my running shoes are LV stability shoes. He pulled out some fancy, high end boots to try first. They felt good and it was even from a line of boots I had noted as a possible choice while doing my own research. He then pulled out a much stiffer (race?) boot which I knew wasn't going to be good. The 3rd pair was a MV boot which I knew probably wouldn't work either since we knew my foot was LV. To recap, I was asked limited questions, quickly measured, and tried on 3 boots total. The second two seemed to be ones he knew would be wrong for me and push me towards the first more expensive ones. This was nothing like the boot fittings I've heard of. People told me about trying on tons of boots, working to replicate perfect positioning, and spending 2 hours finding their ideal fit. I was in a bit of shock when he seemed finished with me after I tried on the first boots a second time. My fitting was wrapping up after only 30 minutes and no other options were being presented. I ended up paying $900 for a boot that was being sold for $500-600 at every other place I could find. I didn't realize this until I got back to my room and looked it up. Immediate buyer's remorse sunk in. I just didn't have the nerve to return them at that point. I hoped he would make it right during the follow up. I would have been satisfied paying the full MSRP price difference if I was receiving a true boot fitting experience and quality time towards a perfect fit, but I didn't receive either of those things. It's also important to mention that he misquoted the boot for $800 until we reached the register, casually noting the difference. During my follow up I told him my inner ankle bones were rubbing. He said a footbed might help, but he could try one thing first. I saw my opening to mention the price difference. I said "I know I'm paying for your expertise and time, but noticed a $300-400 difference. Do you think you could give me a discount on a footbed or anything to help me feel a bit better about that?" He rudely dismissed it and said "well if you wanna buy the wrong boot somewhere else and bring it here it would cost you hundreds for me to fix it. I quickly dropped it, but disagree with everything he said. I could've easily bought the same boot based on my own research. He didn't do any worthwhile alterations or add any value suggesting a line of boots I was already eyeing. He unscrewed the boot boards and tossed the screws aside, "ah you don't need those." Even if they were not important, I would have preferred he kept them as the manufactured intended or at least saved the screws. He duct taped some inner heal wedges while distractedly chatting with the other workers. The right felt a bit better, but the left felt worse. He replied, "That's not possible cause the inserts make it so your ankle leans the other way now." He didn't try to address the issue any further. The next day I skied for an hour before having to stop and check them. I found the issue... It was completely out of place. The pictures attached show how I found them and the lack of effort in the work. I borrowed tape and fixed them myself. 2 hours wasted on my final day. TLDR; didn't get a proper boot fitting experience, over paid by around 40%, had to fix sloppy alteration work myself, probably got the wrong boot. Overall really bummed at the waste of money and time, but mostly just disappointed I didn't get a real boot fitting experience.

Tim in Hardgoods - snowboards, skis, boots, bindings - he is your man! Super knowledgeable on all…read moreproducts, his goal is to guide you into the right product and solve all your problems and address your concerns. Super patient, and the best attitude. He's in high demand. Make an appointment with him! Vail - give him a raise!!!!

Not sure why things have changed so much at this shop in one year. It used to be a wonderful store,…read moreas noted in my review last year. Between an obnoxious rude manager arguing about why I had to pay for what I assumed was a free ebike checkup (bought it at Epic) last week and then waiting at the check out counter during a visit today for 10 minutes without a single employee even noticing I needed assistance, this isn't the quality experience Vail Resorts touts.Maybe the poor management is rubbing off on the employees....