I hate leaving bad reviews- but buyers beware of ordering for shipping! We ordered a a pair of skis and UPS delivered it in a box that was completely crushed and split open. I could see the skis before even opening the package. Of course I wanted to return it as I don't even know the condition/ how compromised the skis were. I immediately sent photos with delivery timestamps and regardless of how UPS shipped it- the way the company handled it was so rude. The Director of Operations called me the next morning and did not apologize once. He was so condescending and said he already discussed this with me via email. The packaging was so compromised that I couldn't even reuse it to ship the skis back safely- he asked me why I can't you just tape up the sides and ship it back. I kept trying to explain that I was nervous to returned expensive equipment in a completely damaged box- I wanted to ensure I got a refund and prevent further damage to their afraid these expensive skis he didn't care- so condescending and rude - No accountability. No ownership. No solution. Just deflection and attitude. If this is how they handle a straightforward shipping issue, imagine how they handle real problems. Ski equipment isn't cheap, and customers deserve better than being told to fix the company's mistake with a roll of tape. I'm shipping it back as is and if it's damaged further it's not my problem. I will not be ordering from them again, and I will not be recommending them to friends or fellow skiers. There are plenty of other retailers who value their customers & their equipment. read more

Base Mountain Sports - Outdoor Gear Near Me - Avon, Colorado

See all

Nice enough but everything is old out of the way if you are not staying at the resort. The staff is super nice but they put me on skis that couldn't grip ice and almost killed me. The staff is extremely nice though and that makes a huge difference. read more

Best service! Renting my ski gear here was super seamless and the staff was super helpful. The prices were great and I will be sure to rent here every time! The equipment was quality. read more

Base Mountain Sports - Outdoor Gear Near Me - Avon, Colorado

Amazing snow equipment store! The staff was delightful and knowledgeable. My rentals were some of the best I've ever rented! Will be back for my annual Beaver Creek visit! read more

Great selection, seamless rental process, and super friendly staff! Highly recommend for anyone looking for rentals or new ski gear!

I had the best experience renting ski's from this store and buying boots. The staff was incredibly knowledgeable and let me know the boots I had been using for years were three sizes too big! They were able to fit and mold new boots to my feet. First days skiing and no breaking in. I will definitely be coming back and highly recommend them. Their selection of ski clothes are also amazing!!! read more

Great helpful staff. Needed, or at least thought I needed, my fixed bindings remounted because I bought new boots elsewhere that were a size smaller than I'd been skiing on. Rather than just take my money, they actually said you know, we may be able to make these bindings work with the range of adjustment they have. Two staff tinkered with things for ten minutes before finally giving in to the need to remount them; I was just a few mm outside the range of adjustment that would have been safe. So, remount was paid for, a very reasonable price for pickup the next morning, and they even let me borrow a set of demo skis free of charge for the last 3.5 hours of the day, so it wouldn't be a complete loss while mine were being worked on. read more

Looking Affordable Quality service? Look no further! Came here to get my skis and snowboard tuned and have been more impressed with Base Mountain Sports than I have with any other place.. I've been a local for over 3 years and have been to quite a few places also.. The quality of service Dave offers to skiers and snowboarders alike is beyond comparable.. Attention to detail that anyone can get use to.. grade 'A' ! ;-) Easy access into the store to pick up equipment and drop them off right in front of a store. When you come here you won't go anywhere else. read more

See all

Gavin Collingwood did a fabulous job for us in Beaver Creek. He was very knowledgable and made sure we had the right rental equipment so we had the best ski trip ever! You are very lucky to have such a great employee. He deserves a raise and promotion. Thank you, Gavin! read more

Family skiing holiday with 5 rentals for 2 weeks. Rude, patronising,condescending, unhelpful staff. Incapable of managing the queue when the shop is busy. First time we have used them in 25 years of skiing in Beaver Creek and we will not use them again. read more

in avon, right where the buses pickup/dropoff the gentleman in the store couldnt have been more helpful tried in every way to accomodate myself and another customer that was present also, BaseMtnSports, has a location at the BeaverCreekVillage, so if you need anything or have concerns, you dont have to come back down the mountain the only place i'll go in Beaver Creek i'll also look for them at other resorts read more

No clue when this place is actually open. Website says 8a-8p but it's almost 10a- the doors are locked and no workers in view. Nobody answers the phones when you call. read more

I have rented here for 6years and have always had a great experience. The techs are friendly, knowledgeable and seem interested in making our vacation great. I wouldn't go any where else. Another great year at Base Mountain. Hats off to Dave, Colin, Blu and Carl were awesome snd made our week here great. They truly understand customer service and were super helpful and personable. read more

My better half has has a high instep and his ski boots have not fit well for years. His boots were purchased at Viking ski shop in Chicago. He has had problems with him ever since he bought them. Blake and Chris the boot fitters at Base Mountain made adjustments to the foot beds and fixed his arch supports so they would no longer collapse. His boots now feel great. He highly recommends this ski shop as it has a great vibe. The employees are very friendly and knowledgeable. He is planning on purchasing new boots during his next visit in 2015. read more

The guys in the shop are GREAT....we were in on Fat Tuesday and they happily gave us a handful of beads.....no flashing involved....... We headed over here to rent a helmet for Hot Mamma because Gorsuch didn't rent them (only had them for sale). LOVED the store. 4 day helmet rental - 40 Total - $43.99 read more

Best place to rent in Beaver Creek. Friendly, knowledgable staff (shoutout Dave and Uncle Karl). Best prices too- they also offer an extra discount if you're staying in the village. Family-owned, and you get those warm vibes compared to other places on the mountain. This will be the only place I rent for all future trips to Beaver Creek. read more

They are not open until 9 - someone should correct. I drive from Vail to pick something up.

Listen. If you're wanting to get chest deep in the chunder, this is THE place to get your gear. The pricing was fantastic for rentals, and the staff is super knowledgeable & fun. Walter really set us up & had us laughing the entire time. It was the best start to our trip, and we will for sure be back. read more

Big shout out to the guys at Base Mountain Sports - Graham, Karl, Collin and especially Dave and Craig. GREAT TEAM!!!! GREAT ATTITUDES!!! GREAT JOB!!!! This is the absolute best place in Beaver Creek to rent or buy skies. These guys are experts at matching equipment with skill level. They are also great at working with kids and families and are extremely accommodating. Despite what seems to be a constant stream of weary travelers and tired skiers looking for assistance, these guys stay positive, cheerful, and helpful. Best store and team on the mountain. Thanks - The McKay Family read more

The staff is so very friendly and helpful! We got in and out so quickly!! Gavin and Holden were awesome and made the experience an easy one!! read more

Good equipment, arrived when they said they would and picked equipment on time, Great service read more

Best service ever! Karl Henderson was so helpful in getting me all set up to hit the slopes! Highly recommend this spot for all your rental and outfitting needs! read more

The staff is unbelievable and very accommodating.. Extremely friendly (Turner, Zach and Colin) really went above and beyond to make sure we got everything we need and were happy. Just down to earth people who love helping people and make sure they enjoy their time.. Will be back next year. read more

These guys are great. Very friendly, helpful and laid back. My daughter and I rented skis here while my better half and son brought their own skis. This place was nice enough to let them store their skis and boots there overnight. What a plus since we stayed down below in Avon which meant we didn't have to carry them back to and from the bus each day. Woo hoo!!! Boots were comfy and the skis for the kid were half off. One thing about this place is that the rental area is downstairs but the guys would carry our stuff upstairs each morning and help us with our stuff when we came back. Now that's service. read more

Uncle Carl and Dave are the best! Very friendly, knowledgeable, and attentive. They also gave great advice for on and off the mountain. The prices at Base were also the best I found after visiting a few other shops before. The ski gear I rented worked great too. Next time I'm in beaver creek, I'll definitely be visiting Base again. read more

Nice selection of clothing and accessories in this place. The help was nice and knew about their products. Looks like they have a good rental business but not sure cause I had my own skis. Convenient location, next to the Blue Moose Pizza! read more

These guys are great! I specifically worked with Dave and Colin but had to go back to change from skis to snowboard and the other guys stepped right in without skipping a beat. The location, equipment and customer service are all fantastic. My fifth year in a row to go here! Book in advance online for discounted prices. Thanks guys!!! read more

We had a fantastic experience at Base Mountain Sports. We rented skis and boots for 4 days. Carl, Collin and all the other guys were awesome. They were efficient and helpful. They had our skis and boots ready for us each day. They helped the kids with their boots and always did it with a smile. I will most definitely be renting from them next time. Prices were good (you save if you book online) and location was excellent. read more

Conveniently located at the base of the Beaver Creek slopes. Great equipment provided by a friendly, knowledgeable staff at very reasonable rates. 10% military discount. I rented for 5 days. They gladly accommodated equipment changes and tuned the skis very quickly and at no additional cost. If you're renting for Beaver Creek and Vail, you need not look any further. Garrett and the crew will take care of all your needs with joyful attentiveness and care. read more

Although everything in Beaver Creek is expensive, I find myself coming back to Base Mountain Sports year after year. You might be able to find better rates if you drive further away from the village but my family has been renting from here for the past 10+ years because of the convenience and service. Staff are very friendly and helpful. We primarily come here for rentals but have also had our skis tuned, demo'd skis, bought googles and other gear and have never had a bad experience. read more

These guys are great. Myself and my two kids (ages 7 and 9) rented skis, boots and helmets from Base Mountain Sports over New Years week for 3 days (my husband has his own equipment). Here are some of the highlights: - Professionals that knew exactly what we needed. Sizing, type, length of skis, etc. - Understanding of family needs - They were always helping me with my kids, taking off their boots, putting on their ski boots, and storing their shoes. I didn't have to ask - they proactively and quickly saw what needed to be done, and stepped in. - Helpful storing equipment - As soon as I walked in at the end of the ski day to store all of our skis, there was always someone there upstairs or to help take the skis, poles, etc and fetch our boots back. - Great price. I went to Base Mountain Sports price check, and then walked to Christy's to check their price. I'm sure Christy's is great too, but Base Mountain sports was much cheaper for all three rentals. - Overall great group of people working there. Across the three days we rented, all of my encounters were super positive and consistently superb. I will certainly rent from them again next time around. Thanks Base Mountain Sports! read more

I rented ski equipment from this place! I am a novice skier and was looking for advice. Thanks to Walter and his patience I was able to advance tremendously. Walter started me out with beginner skis and after one day I was ready for a better set. He gave me the pair I needed. Walter was awesome to have behind the desk. He took true passion in helping my friends and I with the equipment. Walter is awesome. Rent from this place ! read more

Best value in BC. Attentive employees. Not a luxury/concierge rental service, that's for sure. But the ski and snowboard gear is generally good. The best part: you can switch from board to skis or vice versa every few days. Convenient location. read more

This was the best ski rental experience I've ever had in Colorado and it's worth a few extra steps to find this shop in BC village. The staff is extremely friendly, knowledgeable and professional, going above and beyond to provide incredible 5 star service. I'll definitely come here whenever I need rentals in BC and refer all our family and friends who visit. They also have a great assortment of designer ski apparel on the main level. read more

Quite simply Base Mountain Sports gets it. They understand customer service from the time you walk in until the end of your Ski vacation. They fit, store, re-issue, and service whatever your needs are at a very reasonable price. Instead of struggling with poles, skis, and boots on a bus and at the resort we walked off the slope and into the shop where the equipment was stored until the next day. The staff is outstanding! Friendly and professional the made everything easy. We WILL see Base Mountain at Beaver Creek Village our next trip. read more

The only thing better than the fantastic equipment selection was their great service and knowledgeable staff. We rented skis boots and poles for 3 adults. I've been skiing for 30+ years and highly recommend base mtn Hats off to Dave, Adam, & Colter. Keep up the great work. KevinO read more

Rented gear here, the equipment is sub par. Can get much better equipment at a fraction of the price in Avon.

Karl rocks! I've been getting skis here for 10+ years and I have yet to be disappointed.

If you want to know what good customer service is all about, go to Base Mountain Sports. If you read nothing more, know that if you go to Base Mountain Sports, you will get great customers service, fair prices, and an all around great experience. I've been skiing/snowboarding since I was 3 years old and been to mountains all across the country and have had salesmen that are knowledgable and some that are friendly, but never have I received the level of customer service that Colter and the rest of the staff at Base Mountain provide. They are simply the best i've encountered. Unfortunately during our trip while we went in for some apres ski beers, someone took the rental skis one of the people in our group. When we called Base Mountain to let them know the situation Colter picked up and was not only friendly but extremely accommodating. He let us know not to worry, the whole point of coming to Beaver Creek was to ski and he was going to make sure we got on the mountain to continue skiing. He told us to stop by in the am and if the Skis didn't turn up we'd sort something out. The next morning we went to Base Mountain and Colter was there bright and early with a huge smile. After listening to us explain the story once more ran out of the store to check with the bar to see if the skis and turned up and was back within a few minutes to informed us that he would keep checking with the bar and in the mean time would set us up with another set of skis. Simply put, Colter made sure we missed as little time on the mountain as possible at no extra cost. We checked in everyday for the rest of the trip to see if we needed to pay for the new rentals or if the skis had been returned. Each time we entered he would greet us by name and give us his update on whether the skis had turned up. One of the other people in our party got very ill while on the trip after and was bed ridden for 4 out of the 7 days were at Beaver Creek. He had purchased a 4 day rental from Base Mountain and only ended up skiing for 3. When we returned the skis, he mentioned the situation to Colter and without any hesitation the only question Colter asked was "Do you have your receipt?". He then gave my friend a full refund for day he didn't use. Beyond the amazing customer service, Colter was an extremely knowledgable about his products. While we chatted about what skis i should rent he listened to the way I liked to ski and which ones i thought I should rent and after listening to my thoughts he provided his opinions on what I should get. Never made we feel silly about what I knew and didn't know. When he was setting up my bindings he even took the time to explain what all the settings meant and took out a chart to show me how they know what to do with each binding. I've asked other ski techs the answer i would get is "so you pop out of your binding appropriately". Colter on the other hand took the time to explain the torsional stress that happens when you fall and why its important to adjust the settings based on level, height, and weight. These guys are the only mom & pop shop in Beaver Creek and deserve your business not because they're a small business, but because they are the best. Kind, knowledgable and there to make sure you have the best time not simply to make a buck. Go to Base Mountain Sports for all your rental needs, you don't be disappointed. read more

This place is awesome. I've been renting skis and poles from them for the past 4 years. They have the best rental rates in Beaver Creek, and they offer a 20% early bird discount if you make your reservation in November. Plus, they're super cool and friendly. The retail section has a fantastic buyer, so they fill their tiny store front with an amazing selection of sizes and brands in clothing and gear. I've bought everything here from ski jackets to long underwear to belts and gloves. Exceptional customer service, and they even helped fix boots that I didn't purchase there, but were killing me on the slopes. It's almost not even worth it to look anywhere else. And, they're one of the last mom and pops still standing. I hope they stick around forever. read more