Went to Christy's on two occasions looking to buy a full new setup: set of boots, skis, poles and…read moreboard bag. Both times the employees were condescending to my questions and curiosity about their products. I dealt with Alex - who was very cold and uninterested. I had to engage him and drive the whole convo as wasn't greeting anyone. And also dealt with a heavier set gentleman with glasses (wearing a polo shirt).. who was condescending and gave a know it all vibe. I asked him to try on a pair of boots, and he basically said no, and shut down the conversation. I took my business elsewhere and spent $2200 (including the same boots I wanted - and for $100 less). I would recommend either shopping with Ski Mountain All-Stars (Avon) or Vail Sports (next door) - both super friendly and actually have better prices for same items.

Very disappointed in the exchange policy . My wife received a gift from the store from some guests…read morethat we're staying with us. Unfortunately, it was the wrong size. The tag is still on the shirt with the Christie sports information but unfortunately she was told there's no exchanges without a receipt.. We will not shop there anymore. There's many other stores in Vail Village that offered the same brands and services they do.

Vail has its fair share of sport equipment rental shops but Vail Sports is conveniently located at…read morethe Lionshead Village entrance. For the summer months, visitors can rent a bike for any terrain. I wanted to see what the hype was about, so decided to try an e-bike. The bike was a very clean, class one e-bike suitable for biking/walking paths. The Bosch e-bike system was easy to use and allowed for quick change riding mode (manual, sport, turbo, etc) and being able to switch on the fly was a huge advantage when it came to riding the steep hills (going up both ways.....lol). The rental process is quick (especially since Epic Mountain has my profile) and the staff was really helpful, giving me a quick rundown on how to operate the bike. Rental rates are by half day (4 hours) or full day. Take note that folks can save 20% when reserving online versus in-store. The pricing is a little more expensive than if I had rented an e-bike thru our hotel, but Vail Sports has better maintained equipment. Rental prices do include a helmet and each bike has its own handlebar bag. I was able to ride thru the town, in the residential area and up/down Gore Creek Trail. The latter is a safe option when going between East and West Vail and does provide beautiful scenery. Upon returning the bike, the staff was also very friendly in answering my questions, helping me to decide whether or not I am going to invest in a purchase. I must say the pedal assist on some hills was a fantastic bonus to my ride. This was a great "touring" experience while visiting Vail and with the friendly and very knowledgeable staff, I would definitely recommend Vail Sports for all season equipment rental!

I came in to see if they can fix my DPS skis which were pretty banged up and needed some epoxy work…read moreas well as a regular tuning. Nate went out of his way to help me and even hooked me up with a demo for the day while my ski was getting fixed. excellent service. Excellent result.

Horrific customer experience and service. There were so many confusion on the return process with…read morethe employees, maybe due to the language barrier of their staff who spoke very little English. Most of the staff were young adults from Peru, Argentina, Brazil, etc... lacked any work ethics, majority were chatting with each other or on their phone, not helping customers in line. Would not recommend doing any rentals or returns at the resort locations. You will get much better experience and treatment at the actual Epic Mountain store fronts instead. The only positive is the convenience of returning your rental at the resort after a day on the mountain.

I loved my rental experience here with my skis. I tried the Salomon luxe 2023 demo skis and Brooks…read moreand Max were great. He had great suggestions for me to try after finding out what I enjoyed doing on the mountain. Honestly, everyone was helpful but Taylor was the first guy who helped me and he was super knowledgeable about skis too. I might end up buying from them. Bonus, they are literally across from the gondola and valet your skis for free but you need to get there before 4pm. The retail shop is just around the bend. Also use their 15$ basket for storing your boots.

They did an amazing repair job on my skis last year and I will be forever and did it to them…read more They're always friendly have great local knowledge and are experienced in all aspects of gear fitment.

This year, I decided not to fly my Volkls out to Colorado, so I went rental shopping around…read moreLionshead for a good performance set. Thankfully, I stumbled across Performance Sports, and one of their awesome staffers, Bullitt who hooked me up with a nice deal on some great gear! This may seem small to some, but all their benches lift up for storage, which is a HUGE plus in my book. Now I don't have to stop at a locker to drop off my regular sneakers/boots...I can just leave my kicks right there in the rental shop. When I returned later that day, swapping skis for shoes was an easy process... I was walking out the door and off to some après ski pubs in no time!

Years ago, this was one of my favorite shops. Now the staff is rude (and the customers are…read moreobnoxious with lukewarm IQs) and the quality is sub-par. Just avoid it. Go directly to the brand or artist if there is something you want to purchase from Gorsuch.

I tried to order online from Laura who said she was based in CO and she was not informed about the…read moreproduct, was rude and condescending, repeatedly interrupted me, and then cut me off. I recommend going elsewhere to purchase.

Needed to rent some poles in a pinch and they were fast and inexpensive. Easy stop on the way into…read moreLionshead from the parking lot.

My daughters and I rented skis for the week and we could not have had a better experience renting…read morefrom this location. Each employee we met (Chris, Dan and Taylor) went above and beyond to ensure that we had Al what we needed to make our time on the mountain enjoyable. Being able to keep our gear there at night was so helpful. Special shout out to archie the wonder dog. We will be back and we will for sure be using Base Mountain for our gear. Thank you!!!!!

Was in the store for 10 minutes shopping for a lot of ski gear then was asked to put on a mask by…read morean employee who has a mask on his chin talking to customers - what's the point? Walked to 3 other stores ( no one had masks ) and got everything we needed.

I purchased a ski outfit from Northface and was told by the clerk it would stand up to extreme cold…read moreand mountain conditions for a professional skier. I was also told it was covered by a 2 year warranty and 60 day return policy in the event it didn't stand up to the weather. Sounded good so I bought it. Wore it once - not even to ski; just to test it out on a cold, snowy day.  In less than 2 hours, the seams at the bottoms of the pants began to degrade and I was frozen.  It felt like it had no wind protection whatsoever.  I brought it back for a warranty claim to the Northface in Vail Village, Vail, Colorado (141 E Meadow Dr Ste 107, Vail, CO 81657), and Northface refused to accept the return, stating it doesn't stand behind its products once worn.  IT DOESN'T STAND BEHIND ITS PRODUCTS ONCE WORN????????? I was shocked.  This is supposed to be performance apparel for athletes.  If a ski outfit can't stand up to a short hike at the base of a mountain, how could you trust it to actually ski in?  Appalled Northface won't stand by its products.  Certainly, I will never shop with them again if this is the case.  The clerk was a young man and I am hoping he was mistaken - tried to contact corporate and they haven't responded. I'll update this if they do.  This outfit hasn't even been skied in.  If you are an athlete DO NOT BUY FROM NORTHFACE. They do not stand behind their apparel. If you just care about aesthetics, go crazy, but if you're actually hoping for athletic performance from this stuff, you'll be very disappointed.

I was in there today and had the pleasure of meeting Dan. He was amazing, so kind and even went out…read moreof his way to recommend some great spots for Stargazing. I was so grateful and he was super kind to my daughter . He was also helpful about all the items in the store. Seriously- what a gem!! This store is worth stop in!! Thank you for everything DAN.. Helly Hanson is lucky to have you !

This new store is fantastic. We got a few great things- but most importantly we hit great service!…read moreThank you!

Always a great selection snd helpful staff. My children loved this store and now we are…read moreintroducing the next generation of skiers to the store.

Horrible customer service - Berated my toddler for taking off his mask and proceeded to follow us…read morearound (less than 2ft distance) to be sure he didn't remove it again. Rang up my card 3 times and said it didn't go through but I got three charges! Never again!