Great location with incredibly helpful and friendly staff. Whether we were looking for sale or regular priced items, the staff was incredibly helpful. The store (and staff) are super dog friendly as well which was a bonus. This location isn't huge, but it has all the basics, seasonal, and popular items you would be looking for (especially if you're looking for something "mountain-appropriate"). It's definitely worth stopping by if you're looking for some extra layers to wear. read more

Kayla was amazing. She helped my Picky daughter get a pair of shorts. She also went out of her way and gave great local tips!! I am a huge fan!! What a gem!! read more

I totally like Patagonia products. I wanted to buy a jacket for my husband but the first Patagonia store did not have his size. So the very nice sales clerk called and found one at the far end of Cail, Lionshead. We walked all the way there and I waited patiently behind a man who was being served. When he left , the sales woman did not say anything to me but that she would be back. After a few minutes I walked back into the store and she was showing some clothes to another customer. Then another clerk came out and no 1 told her someone was at the counter. I said @I am here" too 2 walked up to the counter got the jacket from the wrack, and then turned to another customer who had just come in and started taking care of her. I felt so blown off by not one but two sales representatives. I wanted to walk out. I will not ever go to that store again. read more

I hope I'm reviewing the correct store, as I could not find the stand alone location that is right next to the Helly Hanson store. First off, I was immediately greeted and taken care of. I was bringing in a jacket to be warrantied because of a faulty zipper. Megan, the store manager, quickly greeted me and asked if I could wait five minutes and she could fix my coat. I didn't realize it could be repaired so quickly, and I was expecting to have to leave the garment to be repaired. Sure enough, in a timely manner, my coat was repaired and ready to be worn again! It's awesome to not waste an awesome coat because of an easy fix. Extra bonus was she offered and patched up a couple of small holes that were exposing some of the insulation material. 12 out 10 customer service! Thank you again Megan from Bend Oregon. You made my day and much more. read more

My wife was in the store looking around seeing if there was something worth while when randomly a worker so rudely and with a snobbish attitude asked her if she was going to buy anything. Wtf kind of customer service is this? In a store that is one of the wealthiest locations in Colorado, you have no clue who you are dealing with. This is exactly the same kind of snobby attitude people who wear nothing but Patagonia have. My wife just walked without saying thing. read more

Patagonia is a quality brand. You get what you pay for. I would love to dress in Patagonia from head to toe every day then proceed to wrap myself up in a Patagonia blanket and roll all the way to Patagonia. I love this stuff. It represents the adventurous spirit in us all, and gives us the tools to make our dreams come true. This store in particular is clean, has awesome friendly employees who don't bug you or pressure you into buying anything, and they have a decent selection. I got an awesome one shoulder slingpack for the slopes for only $35. Durable and practical. It will be great for winter skiing and summer hiking. Super happy customer here! read more

Patagonia - Ski & Snowboard Shops Near Me - Vail, Colorado

cheap plastic and woke employees. All around bad experience.

I picked up my skis the day before which was great because it wasn't crowded in the afternoon. There was plenty of staff and finished renting in less than 30 minutes. read more

Was just in here with my family and witnessed a worker trying to roast an old man and his wife for trying to reach a child's jacket. The worker was condescending and rude shouting at the customer from across the store.. he was using a ladder that was placed right by the high jackets (not that high, he only had to go up a few steps... not a big deal) just trying to be resourceful and he was reasonable and kind to her, saying he thought the ladder was there for that reason. The worker was snide and laughed mocking him saying there was a clear sign stating NOT to use the ladder... there was NO sign AT ALL. And even when she realized there was no sign, she did not apologize. I would never support a store that shames and patronizes customers for trying to be helpful. There's better ways to handle that situation kindly. Rude, terrible customer service. read more

I should preface this w the statement that If it was socially acceptable, I would be in all Patagonia, all the time. Although this store seems small, they always have quite a bit of stock, and honestly, some of the friendliest, most accommodating staff of any Patagonia that I've visited. I'm cold when it's 85 and humid out, so for me, this place is a lifesaver. Worth every penny. read more

Great Team! Recommend picking-up the day before you start skiing - quiet in the afternoon and then you're ready to ski first thing the next day! read more

Totally got some sweet gear at 40% percent off. Got my lady a new jacket and she really "appreciated" it, I think y'all know what I mean.

This store seems to be run by Vail Resorts which is problematic when trying to make an exchange with a true Patagonia Shop at a different location. Very Disappointed in recent transaction. I retuned an item I purchased here at the Denver store but was told they would not accept the Patagonia gift card the Denver store gave me. They had the only replacement in the country at another store run by Vail Resorts in Heavenly location. Service was not helpful at all. REi for me in the future. Al S. read more

As good as it gets! We purchased two pairs of shoes during our staying in Vail for Christmas and the assistance was prompt and kind. Upon our return home, we found out my son's shoes didn't fit. I called the store few weeks later already resigned not to be able to return the item, instead I was so surprised on how Scott addressed the issue: not only he agreed immediately to a return, but he searched for the transaction while I was waiting on the phone and told me how to proceed on the return. In less than half an hour I was at the Post Office sending back my shoes. I might call this store again from Texas when I want to purchase a Patagonia item... GG, Dallas read more

Says Patagonia on the storefront but the service is not like other Patagonia stores. Was told that this store is owned by the resort. Guess that is some excuse or explanation for the sub par service. read more

We had different experience from the first reviewer. We were at the Lionshead store trying on several down jackets in January 2013. All the merchandise were the same price as Patagonia website. Additionally, there are quite a few down jackets and vests for 25%-40% off. At the time, nothing was on sale on Patagonia website. The staff couldn't be more helpful. We were looking for a down jacket that's on sale for different size. They didn't have it but they called the store in Beaver Creek and located the jackets for us and put them on hold. They even offered to get the jackets from the other store for us. When we mentioned that we were in a hurry and wanted to go to the Beaver Creek store ourselves, the staff gave us very detailed information on how to get to the other store. The staff explained to us that both the store in Lionshead and Beaver Creek are not Patagonia official stores, but owned by the Vail resort. BTW the staff at the Beaver Creek were just as nice and helpful. read more