Went in for a bike fit a few days ago and couldn't be more please. I got a Caadd 10 years ago and…read moreneeded to be refit. Lots of neck pain etc. Went in, took about 45 min. The fit was fabulous! I put a few hours in on the bike today without any pain or issues. Best ride I've had in a long time. Now I'm excited to be back ! Thanks ATC!

These guys are great! Always helpful and informative, even though the shop is usually bustling with…read moreactivity. so happy I bought my new bike from them this past spring.

I drove from work in Austin all the way back home in Kyle to get my daughter, and this place is…read moreclosed at 5pm. Yet, sign says open till 6pm. Opens @ 6pm tomorrow. Screw that. I'm ordering online and not coming back. Do better!

My first awareness and interaction with the SwimFreak team began with an on-line search for a…read morespecific set of Speedo goggles - and, ended with my intent to embrace "Texas' Favorite Swim Shop," as our favorite swim store for two reasons: 1) The very responsive team, not only fulfilled my request for multiple pairs of these 'hard to find' goggles, but very graciously added a 'bonus' pair to my order knowing how much I like the particular model; and, 2) I learned that, besides their two original stores in the San Antonio-area, SwimFreak also have a full-service shop in Austin which is very convenient to where we have a 2nd home and our children/grandchild reside :-). SwimFreak is now our primary "go-to" for on-line/remote orders to support our open water swimming while at home on Kaua'i; and, in-store shopping for our pool and fresh water swimming while in Austin :-). Thanks greatly SwimFreak, you rock!!

I paid roughly $1,200 for this e-bike expecting durability and quality. Instead, after fewer than…read more40 hours of riding, the battery failed. For an e-bike, the battery is the core component. A failure this early is unacceptable at this price point. When I contacted customer service, I was told I would need to pay $599 for a replacement. That's nearly half the original purchase price to replace a battery that barely lasted. It's hard to justify that kind of replacement cost. Given standard retail markups in consumer products, pricing a replacement battery at almost 50% of the bike's retail cost raises serious questions about long-term ownership value. Assembly was also more difficult than it should have been. Instructions were unclear, and the process required more effort than expected for a direct-to-consumer brand positioning itself at a premium price point. Between the premature battery failure and the expensive replacement quote, this experience has been frustrating. At $1,200, customers should expect reliability and reasonable warranty support. That was not my experience. No wonder they went out of business the first time around...

This has been a very frustrating and disappointing experience with my ZUGO bike. In October 2022,…read moreafter a month of researching e-bikes, there was a lot of positive reviews of the ZUGO bike, so I purchased the Rhino on sale for $1700, it was a floor model sale, which was advertised as "cosmetic issues only," stating there were minor scratches and that's it. Well, first off, when the bike was delivered it did have a couple minor scratches, nothing horrible, there was touch up paint sent with the bike, however the the paint they sent was in 2 nail polish bottles that were dried up. I didn't care, the scratches were small, and I thought if that was the only issue, I was ok with it. Well, I was wrong. Less than a week of having the bike it was shutting off on me while riding. I would hit a small bump and I would lose power. After contacting customer service, within 6 days of purchase they were sending me a new controller, which didn't fix the issue. About 3 weeks from that they sent me a new display with the keypad, which did not fix the issue. 2 days after that (almost 1 month after purchase), they were sending me a new battery. I rode the bike a few times within a week, and it seems to have been working well. Two months went by and I didn't ride the bike much due to weather (January and February) and a move. Come March, less than 5 months after purchase, less than 2 1/2 months since I thought the problem was solved, I started riding the bike more, and sure enough, the bike began to shut off on me again. I reached back out to ZUGO in March of 2023 only to find out the company shut down. I figured I was stuck with a lemon of a purchase, and because I spent $1700, I wasn't just going to throw it away, or sell it to someone else so they had to deal with. So I kept it and have been riding with this issue for over 2 and a half years. Some rides it'll work perfectly, and I think it's fixed, but then I'll go on a ride, and it'll shut off on me multiple times, including at night when I'm in the road near cars, when no power - no lights. So, it is kind of dangerous at times to ride this way. Fast forward to August of 2025, I learned ZUGO bike company is back up and running, so I reached out and they have since suggested the issue is with the controller, keypad, display, or battery, which I reminded them those are the parts they already replaced, which again did not fix it the first time. They said I should take it to their partner shop. They asked me to send photos and videos again of the parts they had already sent me, and I did, and they said it all looked good. ZUGO is a Texas based company, and I live in California, Costa Mesa/Newport Beach/Huntington Beach area, and one of their selling points was if there are issues with the bike they would send you to a bike shop in your area, well, they just suggested I go to their partner store 97 miles one way -2 hours- away from me. I don't have a truck to load the bike into nor the time to spend a whole day just driving to and from a bike shop, so I asked if there was another closer, and 2 weeks have gone by, and they haven't even reached out to me. I did send new photos of all the parts and cables they asked me to, to which they said everything looked good, so they asked me to check the voltage on this replacement battery by using a multimeter, which I don't have, and don't think I should have to buy to fix a bike that has had the same problem within a week of purchase and multiple parts replaced almost 3 years ago. And now, to top it off, the replacement battery I have been using is now shot. The charger is indicating a full charge with a green light, but the battery lights, once pressed, are not showing any level of charge. This has been a 3 year headache, and if problems arose after a year, it wouldn't bother me as much as it does that these issues started within weeks of purchase and couldn't be resolved because they shut down. So, when seeing ZUGO was back in business, I thought I would try, thinking they may want to rectify old accounts, but unfortunately, I've just been getting the runaround. I hope this doesn't happen to anyone else.

Zero customer support. Got an awning. Realized I needed their side mounts. Ordered them…read more Cannot get them to line up. The holes are slightly off for the bolts. I have tried for over a week to reach kammok. Email, phone calls with voicemails left, text, instant messages. Zero response. Everytime I call it says they're not available. They charge an absolute premium for their products and then can't bother to be available for customers at all.

Bad customer service, bought a hammock bundle and they shipped incomplete. ruined my weekend trip…read more talked to CS and and was told my desired color was not available and nobody even bothered to communicate.

Fast, friendly service, high quality equipment, eager to help. I've rented spin bikes and a…read moretreadmill from FitDel, and each time the drop off and pick up was seamless and the machine was high quality and easy to use. I recommend renting from them 100%

Woohoo! I get to be the first to review this new company! They delivered my new spin bike last…read moreweek right at the beginning of all the big rain, so the timing couldn't have been more perfect. Super nice and professional guys! Easy to deal with. I completed part of the service contract online and then signed everything at delivery. They sent me an estimated delivery time and were within 15 minutes of that time, not like your cable guy asking you to be at home between 12-4pm. My husband has been using the bike as a part of his morning exercise routine and LOVES IT! This isn't a home bike you can get from Academy. It's one of the nice commercial quality ones like what they have at Gold's Gym. It's surprisingly not that loud, since it just sounds like white noise down the hall from my bedroom. Anyway, he's able to get in a solid 30 minute ride in the morning before work, and when he's done, I'm just getting up and able to hop on for my own workout. You can't beat the convenience or the price! We were going to buy a fluid trainer for winter training, but after we factored in all of the costs (trainer, spare wheels to use on the trainer, mat, etc.), this was a much more convenient and cost effective choice. Plus, once winter is over, we can either have them pick up the rental or swap it out with another for summer training. FYI, they have a showroom, so you can go check out all of their machines and hand pick the one you want. They even have a staged bedroom, so you can get an idea of how much space a machine takes up---surprisingly not that much. We have our spin bike set in front of our picture window and big screen TV. :)

Tackle shop is a great place! Couldn't be more excited they opened up right outside of Mueller. The…read moreguys/gals inside were awesome. Super helpful and didn't feel rushed. They have products that you can't find at the big fishing box stores. I will be happy to support these folks and welcome them in.

Anglers come visit this cool fishing supplies shop! Andrew Le and his team are super helpful and…read moreknowledgable. They are passionate fishermen that loves sharing tips and would guide you on your setup. They have great pricing and rare lures! Tackle Shack ATX is conveniently located off the highways. Stop by and support your local Austin small business!

Couldn't get my pedals free for the life of me. Stripped several Alan wrench sets. This place had…read moreme in and out in minutes. Great staff. Super friendly. Will for sure be back when it's time for a tune up

Nice friendly service! We stopped by to check out tricycles which they didn't have but a great…read morelocal resource for bikes. Nice outdoor space with a few parking spots. We didn't shop so not sure if the value is great! Definitely check it out if you're in the market for new and used bikes or parts.

An exciting addition to Austin! Bote boards can be used for stand up paddling, kayaking and even…read morefishing. I went exploring the new store today looking for a seat attachment for my current board. The sales team members were super helpful and explained the various choices and showed me how easy they are to inflate and attach. They also offered a trail period. The store is light and spacious with lots of inventory and plenty of parking.

I can't be more amazed to find the actual Bote store in Austin! We have two Deus's and lost the…read moreseats and paddles. We had formerly tried the customer service corporate line and no luck with replacement seat. By happenstance, we were rebooked on our vacation to stay to Austin and driving around spotted the Bote sign! It's a fantastic store with so many different models and accessories. The actual seat we need for our Deus's isn't available for some reason, but amazing Ben was able to find a different seat that absolutely works. He had our model in the store and took the time to show us the other seat, blow it up and latch it to make sure it would work. SOLD! I bought 2 seats and 2 paddles then, took his suggestion to get 2 cup holders to see about rigging them as possible pole holders. Really happy with the customer service and great showroom. PS - this is the only store outside of Florida at this time. Now I'm not so pissed about being rebooked in Austin when the AC gave out on my hotel in San Antonio. Everything happens for a reason. Problem solved. Happy customer.