There were only 2 workers when they for sure need more but the 2 workers held it down regardless of how busy they were. There should be a discount for veggie only especially for those that don't eat meat. My kids always eat here when we eat at Burbank mall. read more

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Thank you for responding, but this doesn't address what actually happened. I waited until I was the last person in line specifically so the grill could be cleaned for my serious meat allergy. I explained the allergy clearly and asked twice. The cook still put my food on the uncleaned grill after cooking multiple meat dishes, cooked it for only about 30 seconds, and was rude the entire time. I threw the meal away and didn't even ask for a refund because of the attitude. A generic "we'll address the concerns" doesn't acknowledge any of that or offer to make it right. Ignoring a clearly stated food allergy is dangerous. I hope the owners take this more seriously than the response suggests. read more

DO NOT COME HERE if you are allergic to capsaicin. I am and I let them know so the lady who worked there scolded me and told me that they are too busy to clean the grill and I have to wait for more people's orders to be cooked before they will clean the grill and cook my order Okay. No biggie. So the guy who works there is scraping the grill clean but then before he's done, she throws my bowl on the grill and proceeds to use the not cleaned giant chopsticks to cook my food. All this while continuing to scold me. While all this is happening, the people that she made me wait behind all got their orders mixed up and it was two Asian people and she tells me and my child to go get the lady back. We told her we don't know her and she looks at us and goes... are you sure?!? Yes. I am sure that I do not the lady just because she was technically behind me in line and we are both Asian. So on to the food. If you love spicy, this is your place. If you can't handle any spicy or are deathly allergic (as I am)... DO NOT COME HERE!! My food still had chili flakes on it and I could not eat any of it. read more

Mongolian Grill - Chili flakes still in the food even after "cleaning" the grill - Mongolian Near Me - Burbank, California

I came in craving a Mongolian bowl and left completely disappointed. The customer service was awful from the start. The woman working the line had zero hospitality--no greeting, no communication, just "getting a bowl" as she rang me up incorrectly and had to redo it when I clarified my combo. Food handling was also concerning. At one point, she grabbed my bowl with her bare thumb inside it. I asked for light noodles and spicy, but neither was done properly. At the grill, my food was repeatedly drenched with water while she walked away to help other customers. Each time she came back, more water was added and portions of my food were pushed off the grill and lost. By the end, my container wasn't even full. To make things worse, my meal had squash mixed in that I never added--clearly cross-contamination. The final result was overcooked, watery, and completely bland. I ended up throwing it away and getting food somewhere else. Very disappointing experience. I won't be coming back. read more

Mongolian Grill - Not even a full container, most of it went over the edge while she hastily moved it around. - Mongolian Near Me - Burbank, California

I went for lunch this past week and really enjoyed it. The food was fresh and tasted good even after I brought it back to work. The women working there are super friendly and seasoned my dish really well, I enjoy it spicy! I'm definitely going back read more

Mongolian Grill - Spicy Beef and Chicken Noodles with onions, broccoli, cilantro, mushrooms, carrots, and spices. - Mongolian Near Me - Burbank, California

They make your food on the spot and you get to choose your ingredients (onions, carrots, veggies, beef, chicken) Lots of seating inside mall, bathroom available, and high chairs. read more

Mongolian Grill - Menu - Mongolian Near Me - Burbank, California

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I really enjoyed my meal here and the service was great. I got a bowl with just meat and veggies, no noodles. The man in the kitchen offered me more vegetables which I appreciated! The meat I added seemed like such an insignificant amount compared to the volume of vegetables I had going on. The bowls are just so small, you have to stack your ingredients strategically and there's only room for so many things. Food was made quickly and everything had good flavor. I would definitely stop by here again for a quick lunch! Nothing beats that piping hot freshly cooked Mongolian BBQ. read more

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Food is delicious!! Definitely coming back to location. Service was quick got our food in and out. read more

Mongolian Grill - Build Your Mongolian Bowl !! - Mongolian Near Me - Burbank, California

The food was really good! And great customer service the people working are very friendly! (: read more

Mongolian Grill - Mongolian Near Me - Burbank, California

I've been a loyal customer for over 10 years since it was still on the top floor of the Burbank mall. Today I came in with a coupon I received via text for 25% off. Immediately the cashier, said " NO". I asked why? And he kept saying " NO". I showed him the text and he said "no no not here". To my understanding there are no other locations? Extremely rude and the fact the workers don't know about the promotions was really frustrating. read more

Boring. I'm sorry for leaving a bad review but this place was terrible. I got 4 separate custom bowls and all the meat were just bland. Was I supposed to get ALL the sauces for it to have any flavor? Also, noodles should just be standard. To have to pay extra for noodles? So it's $15 for just the veggies and meat? Even the soda was a miss. Zero nice and flat. I took a bite of the food and said nope, I'd rather just throw it away than eat this. read more

Mongolian Grill - Mongolian Near Me - Burbank, California

The Mongolian Grill is located inside of the Burbank Town Center on the first level. Parking is available for the mall and is free! The restaurant is very clean and they are always wiping off the bar and keeping it freshly stocked. The service is average, but fast! They also serve boba, tanghulu, as well as the Mongolian bowls. When you order, you order a bowl which you pay for first and they give you on your tray. Then, you make your selections of protein. Your options are shaved pork, shaved chicken, and shaved beef. Next, you add in any veggies you want in your bowl (broccoli, cabbage, onion, peppers, mushrooms, etc.) After that you give them your bowl and they add in the noodles and ask you what you want your spice level to be as well as if you want garlic. Once you do that they dump your bowl onto the round grill to cook. The cooking technique is very amazing to watch! After it's done, they put it in a to-go container and you are on your way to enjoy an amazing meal. For a mall food court option, this is certainly the freshest, customizable option you have that is a great quality as well as quantity. read more

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The manager, Gloria is professional and courteous. She's respectful to her staff, and very friendly with customers. I stop by whenever I'm in the area because the food is fresh and delicious, portions are generous, and customer service is excellent. I appreciate it when businesses go out of their way to make customer service their top priority. When so many people are too busy and tired, the staff at Mongolian Grill Burbank care about their customers and provide a good and positive experience. read more

This was a really great option for mall food. For the generous portion size the price is quite reasonable as two adults could probably split one order. Service was fast, responsive and really helpful. I didn't know the noodle and sauce wasn't part of the DIY build your own bowl though, haha the chefs will add noodles and your desired sauces to finish your bowl. Otherwise, you pay and move down the line and then pass it over to chefs to finish. They cooked it in no time and it was really enjoyed by my kids and fam. Will def come by again when shopping g around this mall. The boba was also really reasonably priced and tasted great. Would recommend the mango green tea boba for sure! read more

Always been a big fan of the food here. When I do not know what I want to eat, this place is my fall back because I am never disappointed. read more

Mongolian Grill - Mongolian BBQ, no veggies. - Mongolian Near Me - Burbank, California

The employees are always so nice. They're always so busy and they always smile. I love the assortment of toppings

I love this place it's a gem that's survived the times of the Burbank mall. The staff are always so sweet and everything is super clean. Be sure to join the rewards program they have too! They never disappoint. read more

This is the best wok in LA! Food is super fresh and you can really taste the smokiness. Staffs are super friendly, will def visit again! read more

Mongolian Grill - Mongolian Near Me - Burbank, California

Maybe a little pricey now but the food is always good. This is my go to spot in the mall for food. read more

Mongolian Grill - Lunch bowl - Mongolian Near Me - Burbank, California

Been going here for years right inside the Burbank mall. Food is always plentiful, cooked to my liking, and they are fast even with a long line. One of favorite places in the area. read more

Fast service, friendly and great environment Love coming to This place , loving their food read more

might be my favorite food oat, but besides that employees are really helpful, quick and kind. the place smells really good and is amazing and the lighting on the hot grill while my noodles cook is something i could dream about. read more

Love this place. I can choose what I want to cook and the portions are AMAZING! Always delicious.

Came here at 7:40 and both staff members female and male told me and my husband that they are "closed" i nicely said it's 7:40? We drove from Pasadena to come here and they said "sorry" ignored me and kept working. Keep in mind I'm also 35 weeks pregnant. I have time stamps of us being here well before "closing time" need better staff and you need to take orders until closed? read more

Mongolian Grill - Mongolian Near Me - Burbank, California

Great fast food at a delicious taste and price! Get it while you're out shopping it's also very healthy

Excellent staff with great customer service and delicious food. The food was fresh and they brought out more beef to make sure I had what I needed read more

I'll be honest, I haven't had the food here in months and months but they sell tanghulu now which makes me really happy because before I would have to travel out to Little Tokyo or Alhambra to find it! read more

Mongolian Grill - Mixed tanghulu! - Mongolian Near Me - Burbank, California

Went there today with a friend for the very first time, but I will not be back, that's for sure. Considering what I tried there was pretty good, but the service is a hit or miss for me. Today, I was trying a new card that I had just received, when I swiped it the first time, it did not work, one of the employees by the name of GLORIA said "it didn't work so try another card I can't wait I am busy" in the most rudest way instead of simply helping me or being patient. At that point I knew I should have just left but I proceeded to try again and got my card to work. Keep in mind there was no one behind me, only a few customers ahead of me. As a business owner myself, I will never treat customers in such way, I will help customers no matter how busy I way be, it will always be my priority. Please do better. read more

Staff is rude, while at the food court stall i noticed the "order online" signs and QR codes, while tryin to scan them i got one of the worker being rude towards me using my cam to scan the codes asking why i was doing that, after such an experience i wont bother anymore. read more

Probably the worst service in the Burbank mall food court! The lady who works there has no respect for anyone and treat non Latin people horribly! I understand that food service is tough and can get hectic. I ordered food online and came 30 min to pick it up and when I got there she said it wasn't ready, there was another gentleman there who was the same race as me and stated that he too ordered online and been waiting for 20 min. While laughing and having full conversations with all the Hispanic people and when asking for extra noodles she happily gave it with sauce packets and everything. When I asked " if you can't make our order we can get in line and self serve and melt it to go" with the worst attitude she has she looked at me and said that's not allowed. I'll have to do it myself. I said OK that's totally fine yeah but we've been waiting for almost an hour in this poor gentleman next to me. I've been waiting for you know almost to an hour or more. She rolled her eyes and she got the ball now what was weird as she didn't wash her hands or didn't do anything, but she got got the ticket and she want to proceed to make my ball and the gentlemen she only had one glove in one hand and started filling up the bowl at that time not only was she pushing down with their hand that didn't have a glove, but she wasn't putting too much and won't even said hey can we put a little bit more meat or veggie? She said no. When we asked for noodles or a little bit extra, he said you would have to pay extra in order to do that. I just went down proceeding that's fine now what happened was when the order was being cooked and everything like that they switched the orders. They gave my order to the gentleman who is standing next to me and they gave me his order to me when I tried to tell them hey I didn't have any mushrooms or anything like that you know, please check the ticket. You gave my order to someone else. Obviously, she completely refused and said if you want a new ball, you'll have to pay again. This isn't my first encounter with her and every time she has a huge problem she'll be nice to the individual sewer, Latin American, but everyone else she gives a stink guy and has the worst attitude and has a laundry list of rules of what to do and what not to do. It is completely fired and unfair. She really needs to be let go or the owners really need to be there to ensure that everyone gets treated the same. read more

Service was amazing as always. Love the food. We drive for about an hour to just come here every single time. Been coming here since they were on the 3rd floor. Fam for life. read more

whenever i come to the mall, i always have to get a plate, its that good! i love this place sm always 10/10, my fav of all time, so good and tasty read more

I always enjoy coming here--the food is delicious, the staff is welcoming, and everything is always clean. Love this place! read more

Mongolian Grill - Food cooking - Mongolian Near Me - Burbank, California

The food here is amazing! The veggies are always very fresh, and they do offer tofu if you don't want and rice if you don't want noodles. You get a lot of food for your money. It's always delicious! read more

Horrible service with rude workers that just lack any form of a brain to think with and the food was mediocre at best save your time and just don't go there. read more

The worker was busy doing other stuff but as soon as we got to the register he noticed us very quickly and helped us right away! I really appreciated his help and the food was amazing:) Thank you for the amazing food and for the quick service read more

Mongolian Grill - Mongolian Near Me - Burbank, California

10/10 service and food taste amazing.. I always come to this mall just to eat Mongolian .. read more

Mongolian Grill - Logo - Mongolian Near Me - Burbank, California

The woman that works here Gloria has a horrible attitude and was yelling at the poor employee while the line was forming very long. She didn't seem to care at all the about costumers watching as she yelled at another employee. She has horrible horrible people skills. Shame on her and this business that continues to have her represent their company. The food is good but with costumer service skills like that. I won't to come back here. read more

Amazing food with real smoky wok flavor. You can tell they use a proper grill because the taste is on another level. The staff were also super kind. Definitely coming back! read more

Mongolian Grill - Amazing food with real smoky wok flavor. You can tell they use a proper grill because the taste is on another level. Definitely coming back! - Mongolian Near Me - Burbank, California

Considering all the one star reviews saying the same things this business should really consider new staff. They usually accommodate my allergy and cook my food separate it takes 3 minutes. They told me they would make my food separate and then dumped it with all the other ones with sauces I'm allergic to and when I asked why she did that after she told me she would cook mine separately she was dismissive and said she's busy and didn't care. Disgusting service and dirty do yourself a favor and go somewhere else. Also, consider getting an employee that speaks fluent English and can communicate instead of having a rude nasty attitude. Not everyone speaks your employees language. read more