Took my computer to Moe's for a virus removal on 1/4/2012. I was told that the repair would take "one, maybe two days". I called three days later and left a message asking for a return call. I waited two more days and called again, still no response. I called for three days in a row with the same result. I finally went to the shop and found Moe's assistant hard at work playing a video game. I asked for my computer and he told me that they did not start the repair. He explained that they were very busy.
As a small business owner, I was virtually shut down without my computer in service. I finally left Moe yet another voicemail on 1/12/2012 asking if he was still in business, and if he was, why he showed no concern for his customers.
He then returned my call, yelling at me that I was rude, and that my computer was going to be fixed "when he got to it". I finally got my computer back on 1/19/2012.
Upon going to work on it, I discovered that many of my business applications had been deleted. I immediately called Moe and he told me that he could come out to fix my computer FOR A $200. FEE. I agreed to the extortion and he showed up promptly and repaired HIS damage. He explained that he had also installed ESET Smart Security, an anti-virus subscription service program, on 1/18/2012, and it was good for a year, and then would have to be renewed.
On 9/16/2012, I started receiving emessages from ESET saying that my subscription was expiring on 10/1/2012. I called Moe's and received the same non-response as before. When I finally did get through to Moe, he told me that he installed a free trial version on the service. This was the first I had heard this. I was billed for the "free" trial.
I knew Moe was a terrible businessman, but I had not suspected that he was a ripoff artist, too. DO NOT USE MOE'S COMPUTERS UNDER ANY CIRCUMSTANCES!!! read more
