Do not use this business. This company installed wood flooring in my home and had power saws cutting wood inside my house for 2 days and one guy cutting on my front porch with the front door open the entire time. We had painted the 4 rooms they were to put flooring in and they banged up walls, not to mention wood dust plastered on walls and window coverings, closets, clothes windows. It is throughout my home and it is a huge mess. They showed up to our home without under layment. I had just talked to them several days before regarding this and apparently his wife did not relay info. To come into someone's home just before the holidays and destroy it is unconscionable. It will take me weeks to clean it all up. They did not clean up all the glue from the wood. It all makes me so mad. Front entry was a huge mess along with a shoe rack that had shoes on it. They were completely covered. I could go on and on. I would not have given one star but yelp doesn't let you post without it.
Sarah, I'm going to respond to a few inaccuracies. First, I contacted you several times prior to the installation because we knew the weather forecast called for rain. I specifically asked you what will happen if it rains. You stated no problem, they have a cover they can put up to cut under to protect their saws. Remember that? Well when they showed up the first thing I asked was about the tent cover and was told they did not have anything like that. Now keep in mind all our rooms are cleared out including the master bedroom and the holidays are fast approaching. They then said they can cut inside and it wouldn't be bad. With really not much choice that's what happened. I specifically asked and was told it wouldn't be a mess. Boy was that wrong. I also asked about the front door area where they were cutting and I said, Now that's not going to make a mess out here because we had a shoe rack filled with shoes, a seating area & potted plants. Again I was told No. That was not the case. With the front door open the entire time and plumes of wood cuttings blowing right in guess where it went Sarah. All over the 4 bedrooms of furniture and beds we had moved out of the rooms, Along with art work on the walls and the stained glass entry area. In the office they were also cutting. With no dust collector on the saw it was about 8 to 10 inches from newly painted walls and the dust was shooting out straight onto the wall. The hallway where they were not working was also covered and I can post photos if you would like me to show you the extent of the mess. Sarah we are not talking about a little dust we are talking about a huge mess. I had to hire help to come help me clean it all up. Walls had to wiped down. Windows and all the coverings had to be cleaned. Every single slat of the wood shutters. Not to mention baseboards, bookcase filled with books, closets and all the belongings from the rooms that were out in the formal living room. Mattresses, bed frames, dressers, you name it. You stated they dusted. Dusted what? You stated they blew off the front porch area. Well they swept. I turned on our air compressor and used it on all the shoes from the entry area along with the wicker seating from the porch. The stained glass had to be cleaned the entry had to be washed down and cleaned. Now let's move on to mention the rug at the entry inside the house. We placed ronson paper on some of the rug and down the hallway to protect the flooring from the foot traffic. Well it wasn't enough as I didn't know I should have covered every square inch of anything exposed. The rug at the entry was so plastered in dust it had to be removed and cleaned. Now onto the comment about under layment. Again I telephoned you on the Saturday before the scheduled date of installation which was on a Tuesday. So that is 4 days prior to them starting. You told me they would bring the under layment, that it was no problem. Well they showed up without it. It said in your response it was handled and it was not. I asked and your husband called you and found out it wasn't communicated to him. Ok so no problem right. Well when I pushed for it I was told we really didn't need it. I am not going to stand there and argue when there are 4 grown men and only one of me. I view it like this, I am the customer, I am paying you, these things were discussed ahead of time and I shouldn't have to argue to get what should be done in the first place. So no Sarah it wasn't fixed. You said you did not know of any problems. Well I contacted the corporate office and I also completed a survey regarding the installation. I relayed everything. Since this company uses your company for the installation I felt they should contact you directly. After all that's where the payment went right? So if you didn't hear maybe you should talk to them. you have our number and if you want to resolve this you can contact us. read more