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    Factory Direct Floor Store

    4.5 (204 reviews)
    Closed 10:00 am - 5:30 pm

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    Response time

    1 day

    Response rate

    50%

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    Services - Factory Direct Floor Store

    Carpet installation

    Carpet removal

    Carpet restoration

    1 More Service

    Floor installation

    Factory Direct Floor Store Photos

    Recommended Reviews - Factory Direct Floor Store

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    Reviews With Photos

    Mediterranean Wood Floor 8"W Margaux Color

    We've had a fantastic experience with Factory Direct Floor Store--not just once, but twice! Five years ago, we purchased carpet and tile for our home in San Diego. The pricing was unbeatable, the selection was impressive, and the customer service was top-notch from start to finish. When it came time to build our new home in Lake Vallecitos, Colorado, we didn't think twice about where to go. We returned Bryan at Factory Direct and chose a beautiful Mediterranean wood floor. Once again, they delivered exactly what we needed--great product, great price, and excellent service. Highly recommend this store if you're looking for quality flooring and a smooth buying experience. They Ship out state too!!!

    Close up of carpet and floor! Awesome!

    I had a fantastic experience with Factory Direct Floor Store. Bryan helped me pick flooring selections that were current, American made, and safe. He sent us samples to compare, and provide great customer service to help us choose and prepare. The team came in and did our whole house. It feels like we moved into a new home. Carpets look great... floors look great... and a great price. This team was very responsive and did outstanding work.

    One of the bedrooms before the baseboards.

    We selected this company because they did my nieces house and it is beautiful. We had the absolute best experience with them all the way through!!! Bryan and Melinada were so patient with us. We had a lot of moving pieces as there was a total remodeling going on. We ended up starting 2 weeks early (thank you!!) and Niko who removed the old flooring and installed the new flooring was incredible. His attention to detail was amazing. He was meticulous and did a wonderful job at a condo with crooked walls, uneven floors etc!!! Would highly recommend this company. They are the best!!

    We visited MANY wood floor stores before choosing Factory Direct. We were immediately impressed by Bryan who was knowledgeable, friendly and certainly no pressure! His bid was very detailed and he was very clear on any areas where there might be extra costs so there were zero surprises. Lead Installer Ken was outstanding! He masterfully cut in 2 "trap doors" in our floors and you can barely see the seams. Crew cleaned up every night and Bryan stopped by mid job and at the end to ensure that we were happy. Any questions were answered quickly with a text or call to Bryan. Service was outstanding. Price was also very good. Floors look beautiful. We chose Artisan Curapay Teak. They have finished the downstairs and will be coming back when we are ready to do the upstairs.

    "Paradigm" Luxury Vinyl Plank flooring in color "Estate"
    Marie L.

    We are so incredibly happy that we chose to work with Jacob and Ken from Factory Direct Floor Store and their amazing installer Ruben!We were so surprised by their amazing selection of different brands , selections and the superior quality of the products they carry , it's excellent and their expertise was clear. Side Note: I was VERY particular about wanting a specific tone and feel to the LVP I wanted lol I didn't want something cheap and plastic-y feeling that I'd had previously and they had so many great options it was hard to pick! Their prices were very reasonable and competitive over a few other floor places we checked out and we are beyond happy with our choice. Demo and installation took about 6 days (1900+ sq.ft house) and Ruben was very communicative throughout the whole process sending us photos and videos and progress updates throughout The quality of their installation was excellent from the way they lined up the boards and baseboards and baseboard shoe to the interior closets we had forgotten to mention but they did for us! We highly recommend them and could not be happier!

    a staircase in a home
    Nicole G.

    These guys were terrific to work with and so much more reasonable pricing than others in the area! Jacob was great, super knowledgeable about flooring and helped me through the decision process, which I spent a lot of time on. They were patient and responsive while I took sample after sample home and spent tons of time looking around the showroom. They may look small from outside but have tons of samples! The work and wood was about half of what several competitors wanted. I can't say enough about the absolute quality of the work done, our installer Bobby was prompt, communicative, and very detailed. His work was stunning! The stairs and baseboards detail were fantastic. He was very selective of which boards to use and asked me if he wasn't sure about a pattern in a board. I will recommend these guys to anyone looking for flooring!

    Existing flooring near where our flood happened.  New boards ready to be installed match perfectly!
    Hillari S.

    We originally purchased our laminate wood flooring from Brian at Factory Direct Flooring over five years ago. The process was great from start to finish. I am an A-type personality, a perfectionist, and I am thrifty...a hard combination to satisfy. Factory Direct was not only the lowest priced of all four quotes I got to replace flooring on a condo we own (labor and materials), but they were the quickest and most efficient in their answers, and seemed most competent. When time came to install, they did the job on time and within the promised budget, and it looked GREAT. Fast forward five years... we just had a flood a couple weeks ago (of BEER from a kegerator) and had to purchase some of the same boards to have laced in to match the existing flooring. Julia was a doll throughout the entire process. She sourced it, found that it was the right lot number to match, got me a sample box expedited SUPER FAST to ensure the locking system on the laminate boards still worked with what we had installed, and then got the order placed and delivered to us. There was one minor snafu, but not their fault (apparently the manufacturer's miscommunication), but the flooring came the next day and all was right in the world. Factory Direct will be my first choice for flooring going forward due to their proactive service and prices. Thanks Julia and Brian!

    Lisa P.

    Hands down the best flooring company I have come across throughout our home renovation journey! I visited several showrooms, large and small throughout North County, and Factory Direct had not only the best prices, but had A+ customer service, and were extremely prompt when returning my phone calls or emailed questions. They were were very patient with me, never pushy or trying to up-sellwitHighly recommended! Floors: Pravada Artistique Oak, Cardin (engineered wood)

    Prepping the floor for floor installation

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    Bryan M.

    Thank you Tony! Please let us know if you need anything in the future.

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    Page 1 of 6

    Ask the Community - Factory Direct Floor Store

    Review Highlights - Factory Direct Floor Store

    We love our beautiful white oak floors and praise Bryan and his team for their caring and supportive approach throughout the process.

    Mentioned in 49 reviews

    Read more highlights

    Flooring Creations - After! We chose LVP for all downstairs surfaces for continuity- zero regrets!

    Flooring Creations

    (419 reviews)

    Linda Vista

    Im usually skeptical when making a big purchase because i hate being disappointed but i have to say…read morethat i had an amazing experience at flooring creations. They had a wide variety of flooring and in my case i needed new carpet. Everyone was helpful and informative and no one pressured us. They were very good at communicating as well. They charge a measuring fee that will go back to you when you choose them for your flooring needs. They don't do the installation themselves but they gave us a good recommendation for a 3rd party contractor to install and they also did very well. Overall, im happy i went with flooring creations and i recommend them 100%.

    I went into this project knowing almost nothing about flooring and needing about 1,450 sq ft of LVP…read moreinstalled. What immediately stood out about Flooring Creations was how consistently strong their reviews were -- and after working with them, I get why. Gus Sr. and Gus Jr. were patient, knowledgeable, and easy to work with. They took the time to walk me through different plank options and helped me land on something that fit my budget, needs, and concerns. The process felt collaborative which I really appreciated. The final result looks fantastic. The color, plank size, baseboards, and overall layout work beautifully in the space. The installation was quick and very well done. The installer they recommended and his crew were meticulous -- especially on the stairs, which turned out great. You can tell they paid attention to details like plank layout and variation so there's no obvious repetition. The crew was respectful of the property, communication was solid throughout, and questions were always answered promptly. Overall, this was a very positive experience and I'm extremely happy with how everything turned out. I'd absolutely recommend Flooring Creations.

    Fabuless Floors

    Fabuless Floors

    (155 reviews)

    San Carlos

    First and foremost, Landyn was awesome and got us sorted quickly and comfortably. Carpets are a big…read moredeal. It became an easy decision. Then Darwin and his team showed up and they absolutely crushed it. We could not be happier!!! Thanks guys!!!!! Repeat customer here!!!!! Well worth the money!!

    Truly worth the 5 stars rating! Scott and his team have…read morebeen extremely helpful and kind to us during the past two years. I highly recommend this business for any flooring needs. Let me preface this with some background - I bought a house a few years ago and I started noticing uneven floors in the kitchen. This was probably due to the original installers installing the island on top of the flooring, and not having enough space in btwn the flooring to breathe / bad installation. While looking for quotes, we did a lot of research beforehand so we could be prepared and understand what needed to be done so we wouldn't be upcharged. When we met Scott he was very friendly, knowledgeable with all of our questions, and eager to work with us. I feel like not a lot of contractors were as helpful and took us seriously so we were really excited to work with Scott. His prices were fair and we really appreciated him being flexible and working with our budget too. Fast forward to the installation, everything was great and the floors turned out beautiful! Abraham and his team were very professional, kind, and if we had any issues they were quick and open to fixing them. They were always on time and the flooring installation was pretty quick and painless (just be mindful that with this type of work the house will get dusty so be prepared to clean afterwards). They did the self leveling, added moisture barrier and installed our floors. We also asked them to redo our stairs / baseboards too so everything would match. Our stairs had some exposed edges that made it kind of difficult to rework and Abraham was able to figure out a nice way to make them look nice. A year later, we had a pipe leak / foundation issues and we reached out to Scott again to help provide a quote for our insurance since they were damaged. Scott was always one phone call away whenever we needed him to answer questions or stop by to provide quotes. We ended up working with him one more time because we trusted his team to redo our floors. Due to the nature of these unfortunate events, there were a lot of issues going back and forth with insurance, other contractors, and Scott was probably the most consistent one who we knew was on our side. He was always helpful, provided sound advice, and was just a great person to work with. I truly felt like he had our best interest and was working to help us fix our issues instead of just being a salesman and getting the most he could from us. He was helping us without a guarantee we would work with him because of all the insurance obstacles. It's really difficult to find people like that and I'm truly grateful for Scott and his team! The new floors turned out great! Since we only fixed part of our floors, I just want to mention that our original floors still look great no issues with them so far after a year!

    Floor Store and Design Center - Point Loma

    Floor Store and Design Center - Point Loma

    (72 reviews)

    Point Loma

    I highly recommend Floor Store and Design-Point Loma. I researched and shopped 7-8 flooring…read morestores before asking my long-time interior designer for recommendations. I should have asked her first, however I did have the advantage of finding and bringing home 25+ flooring samples before visiting Floor Store and Design-Point Loma. Then my designer and I met and chose the best flooring for my home.... It was not from Floor Store and Design. However Josh said he could get it for me... and he could get it at a better price. He did just that. He even delivered a sample to my home so we could compare to the sample I had picked up elsewhere... and Floor Store and Design price was lower! What surprised me about working with Josh and Door Store and Design? I thought Josh was a salesman.. He was much more than that. He was hands on in working out details of installation. One example: I found a baseboard I liked at another place, and Josh was able to order that for me at same price as offerings at his store. He also made a personal visit at end of work to check details before I made the final payment. I also had new doors installed, and Josh coordinated work with the door contractor for smoothest completion of floors, doors and baseboards installation. It was important to me to work with a full service floor store to ensure best results. The installation team Josh sent was professional, efficient, and did a great job! Floor installer Jonathon and team were great ... always showing up on time, cleaning as they went, and were friendly and easy to have around. Most important.. they were perfectionists in their work. I learned that Jonathon had learned the trade from his father and is now working with/training his brothers. Josh's installers obviously take great pride in their work and Josh also takes great pride in managing Floor Store and Decor-Point Loma.

    I'm so glad we found this store! I had a floor project and kept meaning to go up to Miramar road to…read moreshop for carpet. When I drove by the floor store one day I thought I'd pop in on the off chance they might have something I liked. I was initially worried their pricing wouldn't be competitive but i was surprised that their pricing was reasonable and the customer service was fantastic. They sent a manager out to measure and then ordered the product promptly and installed. I selected a challenging pattern (grid) and was glad they I was working with this store because you can tell they are used to more challenging jobs and have a commitment to excellence and attention to detail. Their installer was great and all in all I am so thrilled with how the project turned out. They also stock all kinds of wood and laminate and vinyl! If you have a floor project coming up and want a more personal approach highly recommend you check them out. Also they have tons of samples that you can check out and see how they look in your space!

    Factory Direct Floor Store - flooring - Updated May 2026

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