MY GOSH I WISH I COULD GIVE INFINITELY NEGATIVE STARS!! The owner is complete SCAM, and PLEASE, for the sake of your precious computer, STAY CLEAR FROM HIS SERVICE!!!! My $1000 Lenovo laptop is completely GONE NOW! I wish I wish I wish I wish I read these reviews before I made such a big decision to trust my valuable possession in his hands!!! I wish I could curse so much on this post to express how ANGRY I am!!
My mom suggested we drop off my laptop to this store because we have been living in Cerritos for more than 2 decades, and this store has been there forever...so it's testament to how good they must be, right?!?! WRONG! They make their money f***ing you computer up so that they can resell the parts, and that's how they make their business. All I needed replaced was the battery charging port in my laptop, which was chipped and therefore my computer was no longer charging when plugged in. Easy!! He said he would order the part to replace it. So we are waiting for the part to come...1, 2, 3, 4, 7, 8, 9 days and it still hasn't come! We call him every day, and the guy keeps saying it hasn't come. Finally, at the 10th day, the part comes! But then when he replaces it, he says the port is not working because there is a problem with the motherboard. He then opens up my laptop and shows a circuit problem in my motherboard, and my mom believes him completely. So then he says my computer is no longer fixable, but that he can sell another computer he has. (It was completely fine before though! What the hell was he doing in those 10 days, hmm??)
We say no, but I really need my files in the computer for some emergent work. So we go back (WHY do we do this?!) and ask him to transfer the files from laptop to an external hardware, and charges us like $80 until we tell him BestBuy does it for like $60. So he does it for that price and says it will be done in 4 hours. But more than 8hrs later, the transfer is still not done! He makes up some perfectly crafted bullshit answer than he has probably given hundreds of other customers, that the files are so condensed that it takes forever to open and then transfer...some BS like that. My laptop is f***ing only 125GB!!! How long should it take??? When we go back to the store and tell him we need it NOW, he all of a sudden gets it done in an hour. WTF???? What the hell was he doing all that time?!?! F***ing around!? He is a major procrastinator and liar!!
He charges us, but then he says we don't need to pay if we WRITE A GOOD YELP REVIEW FOR HIM or if we instead sell my lenovo to him because the parts are still valuable to reuse. At this time, he put us in so much damn stress, we say no. I then wondered why the hell a yelp review was that important to him?? That is when I find out he has done this sh** before and scammed other people!!!!!!!! I SHOULD HAVE CHECKED YELP IN THE FIRST PLACE!!!!!!!! I would then still have my laptop to this day!!
After reading these horrible reviews, we went to another trusted computer store to see if my computer can still be salvaged. The owner there said that the guy unnecessarily tampered with my motherboard and damaged it purposely when all I really needed was a simple replacement of the port. Screws were missing, and the circuits were cut or damaged or something. WE WERE FURIOUS!!!!! I LOST $1000 on that crook, and I can't get my beautiful computer back to life ever again! We took it to BestBuy, and they said we were better off buying a new computer.
Let it be known that this guy PURPOSELY damages your computer so that he can sell the parts in it. He lies through his teeth, and he deserves to be punished from above, which he will no doubt! I had to buy another computer because of this unfortunate incident, and he put my family and me through A LOT OF STRESS for WEEKS. If only I read these reviews before! PLEASE PLEASE take them seriously for your sake. STAY THE F* AWAY!!! read more