Allow me to clarify my 1 star rating. The restaurant overall gets FIVE STARS. The pizza is wonderful and generally so are the employees; however, one employee caused this review. I would normally average it out, but she made for a very upsetting dinner time tonight, and this was not the first time.
This is usually one of my favorite places, but the last few times I've been in, there has been an older woman working there who seems to have a sour attitude and make snarky comments. Tonight (3/3/19 about 6:30pm), was the last straw with her and I felt I needed to write something.
The line was backed up to the round table in the corner. The young man who was starting the orders was busting his butt with a smile on his face and a welcoming personality. He was really hustling while he juggled face to face customers while also starting the internet orders that kept coming in. There were other employees rapidly folding boxes, pressing dough, helping wherever they could and trying to get everyone helped. At least 8 pizzas were backed up waiting for the next set of toppings.
This older woman wore her hair in braids, had a red shirt and a nasty attitude. Not only was she rude, but so slow she brought the line to a halt, causing the backup of orders. She was at the meat spot and counting each pepperoni she slowly put on while trying to have an in-depth conversation with the man whos pizza she was making. During that time I got to hear where she grew up and that she was an Army brat among other details that she shared. The customer to which she was attending seemed uninterested and the rest of the line was getting longer and more irritated with how long it was taking.
When it was finally my turn to get toppings, she snapped at me about what meat I wanted. I felt as if I had done something wrong by asking for chicken and then she counted out about 7 pieces to put on my dough followed by a handful of bacon. When I asked if it always took this long to get a pizza completed, she snottily responded that she was "just trying to grin and bare it." (Honestly I was gently trying to get her to speed up). After finishing my pizza she proceeded to snap at the man behind me when he was selecting his meat toppings, also. It was hard not to say anything, but I just wanted to get out of the way so that the other patrons could get their meal, too. One should not have to be upset when treating themselves to a meal out.
The young lady that had the finishing spot, completed the pizza as quick as possible and was very friendly. Everyone else, and I mean everyone including the employees who were coming out from the back room with clean dishes and more toppings were hustling to get the customers taken care of. This woman was casually moving at her own speed, slow, despite the growing line of guests and how fast her co-workers were moving.
The pizza was good, but tonight, just didnt taste as delicious.
I guess from now on I will be looking inside to see if she is working, prior to coming in. If she is... well...Qdoba is just as close, but not as good. read more