The 2.7 Yelp Reviews surprised me. I had a 9:15 appointment today, and was called up on time. I…read morealways choose this Labcorp, even though I have one much closer to my home. This site has excellent parking, is clean, especially the bathrooms, and staff is always courteous. I usually make appointments, and have always been seen on time. The phlebotomists, are top notch, in my opinion. I'm a difficult one to take a blood draw from, due to my veins being hard to find, but walk away being very satisfied with the process. Today, Jenny did my blood draw. She introduced herself, made sure my vials were labeled correctly, and after explaining, I had "difficult veins", she listened to my concerns, reassured me, and put me at ease. Jenny checked both my arms carefully, to find a good vein, which she did. Blood draw was an easy process, and barely felt the needle. This is typical, whenever I have my blood work done here in Pleasant Hill. Overall, very satisfied with this Labcorp.

Total amateurs!! The Asian lady could not find the right vein to draw blood. What a disgrace…read more Caused me lots of unnecessary pain. She claimed to have 14 years experience when I questioned her skills. Obviously false information. Stay away from this place, go to John Muir hospital instead.

Came in for my routine Wellness check for work. Easy to make an appointment, in and out in under 5…read moreminutes. The phlebotomist Stephanie was very professional and was able to draw my blood with no pain or bruising. Great service today! Bonus they have a beautiful rose garden out front!

Excellent, professional service with pleasant smile and positive energy to charge your day. Did not…read moreeven fill the needle for the blood samples. Losing the star due to computer failure on the entrance, that was sending me back advising to reschedule the appointment. Hope you fix it next time visit. THANK YOY, Brianna. You are getting five stars!

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

Bernadeth is an excellent phlebotomist and such a kind person! Not only did she accommodate me with…read morea last-minute appointment, but she arrived at my home right on time, fully prepared, and even wore booties to keep my floors clean. I had forgotten to freeze my ice packs for shipping and she helped me out with extras she had! She has such a positive personality and is incredibly skilled. She even gave my puppy some love too! If you're looking for a mobile phlebotomist and a 10/10 experience, Bernadeth's got you covered!

I would have given 5 stars but you do have to wait! Not that... that shouldn't be expected. It's…read moreblood work and such. Which does take some time to draw. You don't want them to rush! LOL! You check yourself in. It's all pretty simple. There isn't always someone working the front desk. So, if you have questions... expect to wait. Otherwise it's a good experience. Unless you are afraid of needles. My phlebotomist was Arie and she was AWESOME!!! One poke and no pain! She got it on the first try! No bruise! Which isn't always the case! (Which is why I am glad I don't have Kaiser anymore!) I will definitely come back to this location again.

If you're reading this, YOU NEED AN APPOINTMENT…read more You may not get in if you don't have an appointment. I thankfully got here right at the opening and they graciously let me in. So thank you to the staff here. But if I had come in any later I doubt I would have gotten in. I had to fast for my blood testing and also this weird breath test thing I had to do. I didn't wake up and not drink even a drop of water or brush my teeth for nothing. So yes I am very thankful they let me in. Blood tests are fast. The breath test took some waiting of certain amounts of time pre and post drinking of a special drink you have to drink. Its was really easy and streamed lined and I was out very fast. I have to come back for further follow up testing and yes, I made an appointment.

Thank you Shanice Brown at Lab Corp. A terribly busy day at the Lab today, but Shanice always had…read morethat smile and patience. She took the h time out to thoroughly explain to me the proper way to collect the specimens for my 4 year old granddaughter. It made the procedure easier and uncomplicated. Kudos to you Shanice Brown.

Unfortunately my experience here was one of the worst bloodwork experiences I've had. The front…read moredesk was unfriendly, understanding that it's during the holidays but you are a service, you should be kind to your patients. As a pregnant patient, I had a fasted draw at 1:45PM because all of their morning appointments were taken for weeks out. They got me in at 2:45pm and it was like being herded like cattle - called up a handful of names and brought us inside to wait in a line for a room My phlebotomist was kind, but felt very inexperienced. When she saw how many vials she needed to fill, she got some one else to double check which did not make me feel comfortable. She missed my vein for at least 2-3 minutes and after expressing it was very painful, I had to have her remove it and ended up leaving because the pain radiates up my entire arm. It was one do the worst bloodwork experiences I've had. I've never had issues with my veins and I've even had an IV put in during transit! Esp being pregnant and having to fast for so long, on top of them not getting me in for another hour after, it was very hard to stomach. I decided to use GetLabs and pay the extra money for a phlebotomist to come to my home, which was a much better experience.

* quick appointment scheduling * skilled with blood draw,…read moreno pain! * calm and kind service * was in and out under 10-15 minutes! I would definitely recommend coming here for bloodwork. I generally have an uncomfortable feeling when getting my blood drawn but this was so quick and didn't hurt at all. I felt comfortable and confident in the service provided. Thank you

Arina is simply amazing. She is kind, patient, nurturing, careful and empathetic. I am terribly…read morescared of needles, even as a grown woman, I fainted a couple years ago during a blood draw. Arina made me feel comfortable, and trusting of her. I will be coming back for every future blood draw that I need. Her office was easy to find, clean, and adorable. I couldn't recommend her enough!

LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

This Lab is lovely, clean and professional and a go to. I enjoyed being here. Maricela is excellent…read moreat what she does and I love her company, she's gentle, caring and will get you in and out.

I recently had to go to this ARCpoint location for some labs. I luckily arrived before a large…read morecrowd of people did. The staff here are very friendly and thorough.The explain the things well and clearly know what they are doing. 4 out of 5 stars

This place deserves negative 5 stars. We paid $150 each for the expedited PCR with a 1-2 day…read moreturnaround. We took the test Thursday at 4 pm, guess when it came in? Just now, Tuesday morning, more than 2 days late. Due to this horrible incapable place I was denied boarding to go to my hard-earned vacation to celebrate my 40th birthday in Barbados. The day of my flight was spent with my boyfriend repeatedly calling customer service to see where our results were, only to be told that their systems were down. That's definitely what you want to hear from a place whose results your entire vacation depends on. *sarcasm* Fast forward to 9pm: we are sitting at the gate, praying results would come in, but they never did. During this time I chatted with COVID Clinic's customer service on FB messenger and had the pleasure of dealing with the world's most incapable social media manager, Holly. Holly failed to tell me 3 times how their refund policy worked. Later another agent responded and apologized and explained it to me. Holly should be fired or at the very least retrained. Of course results never came in, and we left the airport absolutely devastated. The next morning we got retested at a place called Worksite Labs and they got us the results in time to leave for our vacation 24 hours later than planned. I spent hundreds of dollars rebooking flights, non-refundable hotel reservations and car rentals, which required 4 hours of phone calls to Chase Ultimate Rewards Travel whom I had booked the vacation through. I will never get back that time nor money. I should sue COVID Clinic for damages, quite frankly. Another thing, we told them we needed a nasopharyngeal swap, not a mid-turbinate due to Barbados's entry restrictions and their website advertised they do nasopharyngeal. When we got there they insisted on mid-turbinate and told us it wouldn't say on the test result. Guess what, it does. That alone would have rendered the results useless already! Stay away from this horrible place and safe yourself the headache, heartache and money. They now have radio commercials and I am afraid more people will fall into this trap. I'll make sure to tell everyone I know to stay away from this scam of a place!!!

Update: It's now been over a week and I still have no results from my "one hour rapid" test…read moreI also have no refund despite them having made a promise to refund me immediately. I can't believe this business is allowed to operate. They should be shut down immediately. What they are doing is fraudulently stealing money from people who are worried about Covid. It's a scam and they're taking advantage of people!!! Shame!!

I have been receiving care at this facility since the beginning of February. I cannot tell you how…read moremuch I love this place. There is such a good vibe when you walk in. The receptionist is super cool. The physical therapist are awesome and the assistance to the physical therapists are so friendly and engaging. I never want my sessions to end. Businesses need to take a lesson from how this establishment is run. Everybody is happy accommodating and very down to earth. I highly recommend the Bay Area Physical Therapy to anybody in need of recovery and a safe place to get it done. I'm gonna be so sad when my sessions end. These ladies feel like family to me and I actually wish we could be friends outside of PT. That's how much I love this place!!!

I was able to schedule an ultrasound appointment, only a couple weeks out, without a referral. Even…read moreso, it was covered by my PPO. Lauren found several things that were invaluable and jumpstarted my physical therapy with two of her experienced therapists, Gary and Megan.