Since my first contact with Susan Ja, I felt really connected, comfortable and she explained everything very clear and all the process of hiring has been running smoothly, she has been helping me every step of the way and I can't wait to work for this Company when someone welcomes you this way it feels like you are working with family already. Looking forward toward to work here for many years to come :) Yannet Torres read more

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our father's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and no task is too small or too big for her! Definitely a keeper!!! read more

Lindsay is an amazing caregiver! We are fortunate to have her care for our mom. She is detailed, knowledgeable and caring. The office is responsive whenever we need something. read more

Thank you so much for reaching out to let me know the review I gave was an error. My review was meant for the Roseville Branch not Moraga. Again my sincerest apologies for any issues this may have caused. Thank you so much for letting me know this. It will be helpful to have the name attached to the branch so one will not make this mistake in the future thank you read more

Britestar has been taking care of a relative who is in another state. They have been amazing. Especially a young women named Jazmyne Pascual. She is caring, loving and we knew our relative was always in good hands when she was there. We couldn'task for more. Britestar is only interested in the welfare of the patient. All of the staff are well trained, experienced, and excellent at what they do. I highly recommend them. read more

I just wanted to recommend Bright Star and in particular Sharon Maxwell. I first reached out to Sharon when I was looking for care for my partner who has early onset alzheimers. He was very resistant but Sharon was very caring and sensitive towards him...and supportive to me . Later she and the other staff at Bright Star found him excellent help. I would highly recommend them . read more

My wife's caregiver, Demetriess, is top notch. Despite living in Antioch and sometimes facing severe traffic congestion on her way to our home in Orinda she has never been late in the three years she has been working with us. She is always very positive regardless of what is going on in her life. More importantly, she takes perfect care of my wife who needs to have someone close by her side at all times when she is out of her chair. She is a very good housekeeper, and is excellent at reviewing the meds I set out for my wife, sometimes catching me in mistakes. On the rare occasion when she has called off her shift, Brightstar has done a superb job of providing excellent replacements. read more

For the past 8 months, BrightStar nurses have been coming to our home literally every day. I don't know what we would do without them! From the office staff who are always available to answer questions and take our calls any time of day, to the dedicated and skilled nursing staff who go out of their way to give top-quality care, I am so happy we found BrightStar in Lafayette. I highly recommend them for your home care needs. read more

BrightStar Care has been essential to my long term recovery. My caregiver Bonny is amazing!!!! She comes once a week and sets me up for the whole week with grocery shopping, laundry and food preparation so that I have easy healthy meals through the week. She always brightens my day and sets me up for the week. And the staff at BrightStar is extremely helpful and responsive. I have requested last minute caregiving on occasion and the team scrambles to get this done. I highly recommend BrightStar. read more

I was scheduled to have a hip replacement and up until several weeks prior I thought I would return home without help. Once common sense prevailed, I was referred to Shari Maxwell by a family member of long term clients. This agency gets "it right" starting with Shari making a personal appointment to assess my needs. Initially, I thought that I would need 8-12 hours per day, but soon found out that it gave me great peace of mind to have someone at night and they immediately filled that need. Upon returning home from surgery, my angel caregiver, Amy greeted me. Brightstar sent their RN at the same time as to instruct Amy as to how to use the Game Ready ice machine. Amy was a pleasure to have in our home always demonstrating initiative in assisting with timely physical therapy, medications, meals etc. I have recovered in fairly record speed and I attribute it to the initial care that Amy provided. Also, a shout out to my mostly nighttime help, Oliba. She had the most loving manner and was willing to help in any way and a joy to have in our home. This is a first class agency who can be trusted in the assessment of one's needs. I would be happy to act as a reference to anyone seeking home health care. Mari Choper read more

My husband had a total knee replacement in January. We were lucky enough to have weekly nurse and physical therapy visits for an entire month. Anne and Carra did an amazing job taking care of my husband and getting him back on his feet..literally! Always on time, easy scheduling would highly recommend bright star to anyone needing home care. read more

A wonderful place to work with. They are taking a great pride for taking care of their clients and employees. love this company and I highly recommended for families and workers. Not to forget to mention my fabulous case Manager Sharon Maxwell. read more

I can't say enough good things about Brightstar Care, their Director of Client Care (Sharon Maxwell), and every one of the caregivers. My parents were initially resistant to using in-home help, but quickly came to appreciate the peace of mind it brought them. Sharon and the caregivers were very caring with my mom. They developed meaningful relationships with her, rather than treating her as just "a client". Whenever there was an emergency, Brightstar staff immediately came to the rescue and helped with whatever we needed. At the end of my mom's life, a Hospice trained caregiver was with her at all times, providing us with incredible support. She was our rock on the day my mom passed away. The services provided by Brightstar Contra Costa County go above and beyond what I would ever have expected from in-home care. I couldn't have gone through this difficult time without them. read more

When I recently needed temporary assistance I called Brite Star who immediately put me at ease. The team of women who performed many tasks for my personal care, as well as help around the house were disciplined, kind, and ready to carry out any need. I credit much of my recovery to the comfort provided and their individual talents. High marks! read more

My mother was under hospice care for more than a year - we selected Brightstart agency from the start, when we needed just a few hours a week, progressing to 24-hr care. Several Brightstar staff were with us since the beginning: Mimi, Bonnie, and Carmen H. We were impressed by the agency's concern to place the most compatible, competent, and caring personnel with us. Over the last 12 months there were many caregivers who filled the shifts: Massy, Andrea, Claudia, Oma, Chanele, Aura Carmen, Cynthia - and each of them so gentle and conscientious. Additionally they were respectful and willing to do errands, as well as household chores related to patient and family needs. The agency works well with Hospice East Bay. They are responsive to communications, provided us with schedules and updates when substitutions were needed. We felt that mom was truly and well cared for by Brightstar staff. It was a relief to the family to know that mom was in such good hands. read more

Claire from the Lake Forest office was so accommodating and worked quickly to find the best of care for my Mother. I was so impressed by her compassion and understanding regarding our needs. I look forward to doing more business in the future with Bright Star Care. read more

The BrightStar team has been wonderful to work with. Shari Maxwell was so helpful from the beginning in listening and understanding our mom and matching who would be the best caregiver. Bonnie was a patient and caring person who did a great job. She communicated well and was so reliable and flexible when situations changed. Once when I had to call on the weekend because we anticipated needing overnight care, they immediately started searching for a provider. And, in the end when our mom needed more care than BrightStar could give, Shari made invaluable recommendations for other resources. Thank you Shari, Bonnie, and BrightStar staff! read more

I grew up in Moraga; attended Campolindo High School and my parents still live in our childhood home. We realized that they needed some in-home assistance, as all three of us children now live on another coast or far outside the area. I found Brightstar Care after researching many other options in and around the area. I can't tell you how pleased we all are, including our parents, with the quality of care and professional assistance they have provided! Sharon Maxwell is stellar in her position at BrightStar - she is responsive, extremely well-qualified, and worked with us to find the best person to assist with my parents' care. Our parents originally didn't feel like they needed assistance; and they definitely didn't want it. But they have come to realize that their caregiver and Sharon Maxwell has made their lives so much easier. And our family is extremely pleased with the service, responsiveness and quality of care they're ensuring our parents receive. Can't recommend Sharon and BrightStar highly enough. read more

Top ratings across the board for everyone on the BrightStar Team! They were my salvation earlier this year when I hit bottom with sports injuries. The pain was unbearable and I could not move at all for days & weeks. It was the first time in my life, I needed someone to take care of me. BrightStar made the caretaking engagement straightforward by listening to my issues with compassion and recommending clear next steps to address my needs. This led to the arrival of an in-home caretaker, and I had the very good fortune to meet Massie! She knew immediately what needed to be done and made changes with no hesitation. The meds were organized and issued, doctor appointments and visits were made, my home was transformed from a dark to bright place . Massie is highly experienced in all aspects of healthcare, and this is made evident with her effectiveness and highly professional approach. These days I am getting much better with mobility and pain management - in large part due to Massie's assistance and her transformative effect on my family. We are super grateful to Massie for everything she does and to BrightStar for making the connection. read more

BrightStar really does care and so do their caregivers. They go above and beyond to help you with whatever you need. My elderly mother broke her hip this year and I wouldn't send her to skilled nursing, she came right home after the hospital but I'm not a nurse so I needed people that would know the proper care she required. She was in the hospital for 3 days and by then BrightStar had the schedule filled out for her with caregivers that had excellent experience so that we could have skilled care at home. They were really fabulous! The caregivers worked round the clock and they all were wonderful. Recently, Mary M. has been working with us and she has excellent skills but more than that she has such a big heart! She is so patient and kind and just such a lovely person. Her knowledge base is unbelievable and she is just a perfect caregiver. BrightStar cares to match you up with the caregivers that match what skills you need. Not many agencies take the time to do that, but they do. Their office people that you call to schedule like Theresa are just like the caregivers. They care and do whatever they can to help you. They are the best agency we have worked with by far and absolutely no comparison to any of the others! BrightStar is the BEST! read more

I think Brightstar has done a good job taking care of my mom. They have a 2 hour minimum which makes home care more affordable that we don't have to do a minimum of 4 hours. They are flexible, we can call the evening before someone is schedule to come the next day, and cancel or reschedule - another place we used you had to give 24 hours notice or you were charged. The only drawback is that someone my mom really liked started working with another client and couldn't be with my mom any more. I think they should try and keep the same caregiver with the same client because once you get used a person coming, it is hard to get used to someone new. read more

BrightStar Care did a great job of taking care of me. I had to receive IV infusion of antibiotic for 6 weeks. The nurse came to my house every day to administer the dosage. Nurses were polite, courteous and professional. Johanna Pincilotti, Client Care Manager, was very responsive. I requested a change of personnel, and she promptly coordinated alternative arrangements. read more

A great agency with superior customer service - always there to help their clients. They are one of the flagships of this franchise nearing a decade of dedication to serving seniors. Licensed, insured and bonded. Specialty services like Alzheimer's care are a plus. read more

They were very understanding and helpful. I think they have aligned my 90 year old mother with a compatible assistant.

My 95 year old dad came down with some injuries and illnesses last year, so we were suddenly faced with the need for 24-7 in home care. BrightStar was highly recommended and they certainly lived up to the glowing referral. The Director of Nursing, Christy Wolf, came to the rescue right away. It's obvious that her care and compassion is of the sincerest nature. She thoroughly interviewed us, to determine all of our (dad's) needs, and created a schedule of top notch caregivers. We needed a caregiver for 3, 8-hour shifts each day. Using a ongoing binder, each caregiver chronicled his or her experiences with my dad and communicated thoroughly with the caregiver coming for the next shift. BrightStar was also very flexible with regards to dad's multiple hospitalizations during the period we needed them, and were quick to come up with people at the end of his hospital stays. Because people are different, each BrightStar caregiver brought something unique and special to his day, and all had extreme patience. A couple of exceptional caregivers remembered are Matthew, for his dedication to dad's rehabilitation; Diana, for her calm and caring personality; and Maria, for her dedication to keeping the domestic tasks of the home in order! BrightStar is the ideal name, for they are all truly "Bright Stars!" They put the patience in patients! read more

Provided the service when needed. An unexpected medical issue came up with my dad who is under hospice care. As great as the hospice people are, they are limited in terms of the amount of time and visits they can make at this stage. This is where BrightStar has come in. They are providing 24x7 nurses who are not only caring for my dad but also for me as a long time caregiver. The nurses they have are top notch. Example, Jon took the time to understand the family he is helping and presented us a slide show of photos that my dad really enjoyed. This is nursing above and beyond what is expected an example of caring for patients versus just doing what is medically needed. read more

BrightStar did a fantastic job of taking care of me when I needed help with transport and aftercare for a minor surgery. The arrangements were made efficiently with minimal fuss and on the day Tamika could not have been nicer or more thoughtful. Very grateful to this company for helping to reduce stress and worry related to the surgery. read more

I had a terrible experience with this "supposed" home health care business. My husband had a hip replacement, then it got infected. He had to have an intravenous line to his heart put in to administer antibiotics through it, three times per day. Neither of us having had any medical knowledge about this kind of picc line, I wanted to make sure we had a nurse with us the first few times, when he came home from the hospital, to watch him administer the drug through the line. Also to make sure our home was set up correctly. They said a nurse was coming....then kept calling to tell me they couldn't find one! We were left to figure things out ourselves. Very scary and nerve racking to say the least! Very bad business. read more