1. Pacific Senior Care Services

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Walnut Creek, CA

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Pacific Senior Care Services

5.0 (20 reviews)
Open • 10:00 am - 5:00 pm

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2 months ago

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3 months ago

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1 year ago

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Kelly S.

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1 year ago

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4 years ago

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5 years ago

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4 years ago

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Kelly S.

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7 years ago

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4 years ago

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Kelly S.

We greatly appreciated your thoughtful message. Thank you!

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5 years ago

Kelly always goes above and beyond for her clients her attention to detail while helping others doesn't go unnoticed. Thank you Kelly!!!

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5 years ago

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Kelly S.

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11 years ago

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Review Highlights - Pacific Senior Care Services

“I am so grateful for the support Kelly gave me to place my husband in a Board and Care near me in Oakland.”

Mentioned in 17 reviews

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Choice in Aging - A participants in our Farsi/Dari-speaking program.

Choice in Aging

(3 reviews)

Be prepared for a long, disappointing wait if you are trying to transition a loved one out of a…read moreskilled nursing, post acute or hospital facility. The process takes a very long time and in our case the patient could no longer stay in the facility because he was not receiving any therapy or rehabilitation for the entire 5 months we were waiting to get him into our home to help him. He could not take it anymore. These 5 months were critical to him for rehabilitation purposes after having a stroke. It was a very long, sad process to see our loved one waste away in agony in this facility while we were being told to wait, wait, wait, wait. He finally was discharged to a horrible half-way house because this agency took too long and let him down. We were told 2-3 months tops. I would not trust them again for anything in the world. Be careful. There are other agencies that do what they do. I don't know if they are any better, but anything would have been better than this treatment or lack thereof.

I applied online, got no response. Phoned three times, was assured each time someone would reach…read moreout to handle my request to enroll my wife in their program. No response. Visited them in person and spoke with the receptionist and the admin assistant to the CEO and was assured someone would reach out to handle my request. Finally, I got a call from a disgruntled receptionist who "assured" me she would send me the necessary forms to enroll my wife - - - still haven't heard back. Been trying for two months. All the PR about caring for people in need does not match this treatment. All they have to do is say, "Sorry, we can't handle your request right now. We are overbooked and short-staffed. Try again in a few months".

CenterWell Home Health

CenterWell Home Health

(5 reviews)

This rating is based solely on the fact that we had some great therapists (however If this review…read morewas just on the company it would be less) Picked this company because it had a high rating on both Google and Yelp (note worthy that they do not have many reviews, Just like other companies. I have noticed it's either bad reviews, slim good ones or none at all. We need to change that. Reviews aren't that hard to do and honestly help people when they are faced with picking a company to care for their family members. You are the one that truly knows how the company treated your concerns and the care they provided) Establishing care: 5 star My mother was released from a rehab center so they took care of assigning the company care (made it very easy Onboarding: 4 star My mother was released from rehab on June 30th and had her onboarding done on July 3rd. During onboarding they just go over paperwork and tell you your rights and an overview of care. Office staff: 1 star Over all company: 1 star On several occasions we had to call into the office and the service or response was not proactive or helpful, it often had us confused and left with days and weeks of no care or answered questions. For example:: -after onboarding my mother went over a week without therapy or visits (yes we understand it was a holiday but some type of communication would have been nice) -we had to reach out to them when therapist were no shows and they had no urgency -my mother switched health care providers so they discharged my mother and had us wait a full month to restart care after revaluation -they never knew who my mother was when we would call them (resulting in promised call backs or sending me to other people) -when we would call they would say things like oh it's you again, or we already know (which instead they could have called and kept us updated rather then making us wait and call) -they were unprofessional when it came to knowing their staff names (upon asking us who our therapists were they told us they did not work there or we had the wrong names - make it make sense?!) -they discharged my mom without notifying us Physical therapist: 4 star We had two different therapists Micheal was our assigned therapist and Xue was the one that would come to check in with progress Micheal 5 star Really good and friendly. He clearly knew what he was doing and was able to push and motivate my mother to get up and walk back and forth in the house. Xue 4 star He was nice but always seemed to rush around things (spent most of his time on his tablet) Social worker: 1 star Denise was horrible, she came a day early for service and clearly didn't know what she was doing. I informed her that we had physical therapy that day, however she still came for a 5 minute visit to ask if we had any questions. Our physical therapist came and she had to ask him how to use the tablet, meanwhile she bashed the company and lack of onboarding. She was scheduled to come visit again in 2 weeks. Instead of coming she called to say that she felt like we were "smart" enough to do everything on our own so she was going to discharge us. Home health aid: - 0 stars They apparently only have 1 home health aid so we never had a visit and don't even know if they put us on the list because they brushed us off every time we asked. Nurse: 3 star We had several nurses come by (about 5 total) only remember a few of their names Maritot & Darius: 1 star Beatrice: 4 star All nurses were subpar, they come to check vitals and update the doctors of any new or worsening conditions. All nurses stayed for about 5 to 10 minutes maximum. Always rising thru visits. With the exception of Beatrice, though she was always late (reason for -1 star) she was so attentive and actually seemed to care, each of her visits she oils talk with my mother, make her laugh and give her tips to get better. She would rub massaging rub on my mom if she was complaining of being sore. She would have her stand and ask her to walk to know her progress. She would stay her whole slotted 30 minutes. You could tell the at she liked her job and wanted to care for as well as see her patients get better. Occupational therapist: 4 star Apparently our area only had one occupational therapist so we would only get 1 visit a week, even though our doctor ordered 2 a week Abby 5 star She was great! She asked what my moms goals were and worked towards that. Mostly working in the independence of getting up and transferring herself as well as working her arms and eyes. While my mom was in the hospital she still reached out and checked in. Speech therapist: 1 star I don't remember her name, she visited 2 times and both times she did nothing but go over strategies (not actively) by reading them off of a page **this company does have different therapists and nurses come based on where you live, we live in Hayward and these were some of the people that we would get**

I'm most impressed with Kindred's focus on meeting the needs of the client. When our first…read morecaregiver didn't work out, they jumped right on it and found us a better fit. They also thanked us for the feedback. No one is perfect, but it's very reassuring to know that everyone at Kindred is committed to making things work for their families.

Pacific Senior Care Services - homehealthcare - Updated October 2026

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