1. Heatherwood Memory Care

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Walnut Creek, CA

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Heatherwood Memory Care

4.6 (11 reviews)
Open • 7:00 am - 7:00 pm

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2 months ago

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7 years ago

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14 years ago

I've been working at Heatherwood for nine years. I love what I do and wouldn't trade it for the world!

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9 years ago

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11 years ago

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Review Highlights - Heatherwood Memory Care

“The folks at Heatherwood are the nicest, most professional, compassionate and skilled caretakers in the world!!”

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Atria Walnut Creek

Atria Walnut Creek

2.9(37 reviews)
1.1 mi

My mother lived in the independent/assisted living wing at Atria WC for almost a year. She was…read morecontent. One of the reasons we chose it was because she really wanted an outdoor space, and enjoyed many flowers on her balcony as well as visiting birds. The care, cleaning and dining staff was very friendly and helpful to her. However, when I requested that the nurse reevaluate her because she was beginning to need more assistance, she told me she'd visit my mom the next day but she never did. That was 2 months ago, (and my mom passed 1 month ago.) In general the reception and administration staff seemed very unorganized and unreliable. One of the main reasons we moved my mom to Atria was for them to check on her if she didn't show up for meals. They did sometimes but it seemed very casual. On Mother's Day, when mom hadn't responded to any of her many texts, I called for a well check at 1PM. It was too late. My mom had passed away sometime in the previous 24 hours. How do I know? State of her body. No activity on her cell phone for over a day. And with investigation we found out she had not been checked on by Atria staffe since lunch Saturday, despite having not eaten the next three meals. Hopefully my mom passed peacefully in her sleep and didn't suffer as that's what she wanted. We will never know for sure and we are very saddened about about this. We hope other families don't experience the extra grief of learning their loved one has been ignored that long. We have been told staff has had retraining on the check in procedure. I hope so! PS I gave 2 stars instead of 1 because like I said my mom was content and she loved the staff she interacted with. The extra star is for my sweet mom.

Bed bugs! Not even a one star.... My loved one experienced bed bugs at this facility and for TWO…read moremonths the executive director blew off my concerns and finally had someone come to check it out. So strange that on the report they also claimed there were no bed bugs and I have pictures to prove it. My loved one lost ALL her belongings and I got her far away from this facility. Stay away, look elsewhere and do your research.

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Atria Walnut Creek
Atria Walnut Creek
Atria Walnut Creek

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Heatherwood Memory Care - assistedliving - Updated October 2026

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