I live on the assisted living side of Atria Walnut Creek, on independent status, and my experience…read morehere has been up to now mostly positive. Making it positive has been very much helped by the work of the Activities staff, led by "Engage Life" Director, Diana Lamsen. I Just want to say how much we all appreciate Diana and her Activity staff as they make Atria a much happier place to be, with her attention to producing very appealing and lively events like our recent Valentine's Day event! I have been here nearly 5 years, and Diana never fails to amaze me personally with the excellent work she and her staff do, day in and day out, to make Atria Walnut Creek attractive to residents, families, and visiting prospects!

My mother lived in the independent/assisted living wing at Atria WC for almost a year. She was…read morecontent. One of the reasons we chose it was because she really wanted an outdoor space, and enjoyed many flowers on her balcony as well as visiting birds. The care, cleaning and dining staff was very friendly and helpful to her. However, when I requested that the nurse reevaluate her because she was beginning to need more assistance, she told me she'd visit my mom the next day but she never did. That was 2 months ago, (and my mom passed 1 month ago.) In general the reception and administration staff seemed very unorganized and unreliable. One of the main reasons we moved my mom to Atria was for them to check on her if she didn't show up for meals. They did sometimes but it seemed very casual. On Mother's Day, when mom hadn't responded to any of her many texts, I called for a well check at 1PM. It was too late. My mom had passed away sometime in the previous 24 hours. How do I know? State of her body. No activity on her cell phone for over a day. And with investigation we found out she had not been checked on by Atria staffe since lunch Saturday, despite having not eaten the next three meals. Hopefully my mom passed peacefully in her sleep and didn't suffer as that's what she wanted. We will never know for sure and we are very saddened about about this. We hope other families don't experience the extra grief of learning their loved one has been ignored that long. We have been told staff has had retraining on the check in procedure. I hope so! PS I gave 2 stars instead of 1 because like I said my mom was content and she loved the staff she interacted with. The extra star is for my sweet mom.

Moved here 6 months ago. Wife had been diagnosed with MCI and we wanted to get situated in an…read moreenvironment that could take care of any needs in the next 15 years. 3 nutritious meals a day and maintaining our home of 47 years had also become an issue. The Kensington met and exceeded expectations. Thought we would use our well equipped kitchenette, but so much easier to walk down the hall to the dining room instead. Staff is very accommodating.

We are so excited that our parents are going to be moving into The Kensington in Walnut Creek!…read more When my sister and I went with our parents to visit we were so impressed! It had such a warm feeling from the staff and the people who lived there! I hear the food is amazing which we will find out since we will be visiting our parents often!

I am glad my mother was at Heatherwood for her final years. They took good care of her. The…read morepeople are friendly and willing to answer questions any time you call. I appreciate the care they gave my mother.

As a placement and referral agency, Spectrum Seniors put Heatherwood as #1 on our East Bay memory…read morecare facility. The community is bright, clean and odor free. As a veteran administrator in assisted living for past 12 years, I can confidently say I am impressed with Ryan's friendliness and compassion. I was amazed at the competency level of the caregivers (I watched them use hoyer lift) and the technology being used in the community. Residents seem to be well taken care of as they're engaged in activities. I make sure to speak with visitors during my visit, and they too are smiling and raving about this place. Go see for yourself on why this place is ranked #1 on our list.

We joined the list for prospective residents at The Glen at Heather Farms a couple of years ago…read more Since that time I've called their office on a few occasions and have always received prompt, courteous and straightforward answers to my questions. I attended a tour of the Pleasanton facility and besides being impressed with the facility itself, the presentation was excellent. My husband and I attended our "informational brunch" in November and again had a very positive experience. Lots of information, presented concisely and any and all questions were answered in a straightforward manner. There's nothing hard sell/ pushy about these presentations. Following that brunch we met with our residency counselor to figure out what next steps would best suit our situation. She has been excellent! Very patient in answering our questions, showing us the various unit floor plans and discussing our options. She's very knowledgeable about the entire process, of course, but she also understands that making the decision to move into this type of residence represents a significant change for most people and is both empathetic and encouraging. To summarize, our experience to date with The Glen at Heather Farms has been very positive.

My husband and I were on the list from the beginning for Diablo Glen/Glen at Heather Farms. We…read moreattended many of those early meetings very excited about the future prospect of this CCRC community. As time moved forward I became concerned about how this community was being advertised to the public, a Continuing Care Retirement Community (CCRC). The concept is wonderful, but at one of the very large meetings a few years back, while people were asking about when they could pick out there houses etc., I was the only person who asked when the Wellness Center was going to be built which would included Skilled Nursing, Assisted Living and Memory Care. The answer I received was disappointing. Not until after residents moved into the community would the Wellness Center be built. My next question was to ask what would then happen if my spouse or myself needed the extra care a Continuing Care Retirement Community is suppose to provide for us, but is not available? Would one of us then have to find a place for that care outside of Glen at Heather Farms? And if so, how is Glen at Heather Farms a continuing care community if the Wellness Center is not on site yet? I had read that the Center would not be built until about 2 years after residents had moved into the community. Also, if as a couple one of you is in good health, while the other may have health issues, you will not be able to become a resident of Glen at Heather Farms as a couple. You must have a clean bill of health from your doctor. I know of one person who was interested in moving to Glen at Heather Farms with friends. Because that person had some health issues, he had to look elsewhere. Fortunately, he found another CCRC community in Walnut Creek close by and is thrilled being there. I also checked out this other community a number of years ago and they had no problem with residents with health issues moving in. Please have other options available to you, When your time comes to move you won't be disappointed if your health issues are a "no go" to becoming a resident at Glen at Heather Farms. Linda Schneider Lafayette, CA

The owners of Bridge View Senior Care are responsive, compassionate, and kind. They are very…read moreinvolved in the operations and even work in the home with the residents on a regular basis. My mom is a resident of Bridge View and receives excellent care from the staff. The food is healthy and the home is extremely clean and well maintained.

Between my mother and father-in-law, I have experienced over five different senior care facilities…read more I have to say that the owners of Bridge View Senior Care have put 120% into my mom's care and cleanliness of the facility. The personal attention that she receives is great which shows in her appearance and smile.

My father had been declining in health for years, eventually diagnosed with PSP (progressive…read moresupranuclear palsy) and his care needs kept escalating; over the last 2 years we moved him 3+ times (from his home to independent living, to assisted care, to a SNF, and lastly to memory care of contra costa: MCCC under hospice orders). MCCC was a godsend for us. A smaller facility dedicated to memory care meant that every caregiver and staff member was trained and knew how to provide for seniors with higher needs. My father in particular needed specific diet instructions, non-verbal communication, and direct assistance with all daily tasks. We didn't have to deal with a wait-list (maybe we were lucky, there was a unit readily available), the pricing is very straightforward, and all the staff quickly became some of his favorite people. They also coordinated seamlessly with Suncrest hospice of walnut creek, which made regular updates and communication very easy. My father moved into MCCC in January and passed away in April. And I truly believe the high quality and genuine care he received there was part of how we were able to send him off in the best possible way: surrounded by family, listening to the music he loved, hearing the words "i love you," and feeling a warm embrace as he took his last breaths. Senior care is a complex and increasingly expensive proposition in the US, MCCC made the price feel well worth it and we never questioned whether we made the right decision moving him here. There really are some of the most empathetic, altruistic, and caring people working there - I hope they know that and can be reminded that the direct care they provide honors the dignity of their residents and brings immense peace of mind to the families and friends who love them.

Ownership/management change as of May 2026 - no longer run by Carlton. Do NOT have your loved one…read morelive here. New management looks at residents as things not people, and huge churn of caregivers, many incompetent. Stay away!!

thanks for your reply- however, the care at aegis was poor enough for me to win a custody case…read morereleasing him from your care. it may well be that independent living there is satisfactory, but the truth is that many people testified to the judge that the care was not appropriate for his level of dementia. your facility is beautiful, but the management did nothing to help. https://youtu.be/rlNMz7NKzKM

My Mother lives at Aegis, in the memory care section. There are some caregivers who look after her…read morereally well. In a general way the facility is nice - clean and welcoming. They just had a big renovation in the community areas of the memory care sections and it looks freshened up. (Except for the old furniture). Most of the caregivers are good - they have a lot of work to do for a lot of people and not very much staffing. They seem to really care about the old folks who live there. I am updating my review from last winter to reflect current conditions at Aegis. The staff has had a major change with a new nursing director. A Marquita Kennedy has come aboard, and none are too happy about it. She has not been there terribly long, and already residents and us family are grumbling and good staff members are fixing to leave because of her. One bad egg may spoil a good thing here, and quick, too. The activities have slacked off some, less and less it seems. My Mother has been more sedentary with less to do. The food is still the same, not too good. The place is kept up fairly well. The staff turnover seems about the same as anywhere else, but is about to go through the roof with Ms. Kennedy at the reigns.

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

My mother Victoria was in the Willows for about 4-5 year until her recent death. My mother was a…read moredifficult case because she was a fall risk, and she constantly had the urge to get up and go to the bathroom. The place my mother was at before going to the Willows was eager to get rid of her because she was so much work. My mother did fall a couple of times while at the Willows and was admitted to the emergency room as a matter of protocol, however soon afterward, the Willows took additional precautions to limit her risk. Over the years that I visited my mother, the Willows staff was always very friendly to me and my mother. It doesn't take many visits to realize what a tough job it is to take care of the residents in the North Wing. It is not fun growing old, and residents can be difficult and emotionally demanding, yet the Willows staff maintained a positive attitude. Not everyone is cut out for that kind of work. I consider the staff who took care of my mother angels of mercy. It wasn't until my mother's last days that I saw how much the staff at Willows cared for my mother. They had grown attached to my mother, and when she passed away, they felt the loss as did I. I am grateful to the Willows staff for taking care of my mother as if she were their family.

My dear husband has been a resident of Walnut Creek Willows, Memory care wing for 3.5 years, and he…read moreis clean, fed, safe and well tended to. The staff are friendly, kind and helpful. Granted it is an older facility in need of some TLC...but from my observations, the residents get that love and attention. The residents enjoy the "oldies" music and sing along and some even dance! Roberta T.

I am so glad that we found the New Alamo Residence Home for my mom! My mom had dementia and she had…read morelived at a larger assisted living facility for a few years, but as her condition advanced, she needed more careful care. The caregivers at New Alamo are fantastic! They are so kind and caring. Every time I visited, my mom was happy, clean, and comfortable. I appreciated that they make the effort to take the residents outside each day when the weather is nice even though most of the residents have limited mobility. I have dealt with many care facilities of various sizes and I know what to look for when it comes to quality of care. New Alamo is definitely one of the best I have seen. The owner is very motivated to provide premium service and makes a lot of effort to communicate well and meet needs. The caregivers are friendly and attentive. Thank you for caring for my mom!

From the owner: Luxury Assisted Living Tailored to Your Lifestyle…read more At New Alamo Residence Home in Alamo, CA, we welcome folks into a posh residence with technologically advanced amenities, professional healthcare, and full-time assistance. We invite folks from ages 55 and up to move into an ideal, stress-free environment that allows you to spend your twilight years the best way possible.