There so much that I want to say about this assisted living facility, but I just want to get this…read morereview up now while I'm here for my second visit. I've been to a number of care facilities and this is the first one that I feel very very comfortable visiting. The grounds are clean and beautifully landscaped and designed, the inside is clean and not smelly, the staff is really relaxed and friendly. And it's very close to some great hiking trails near Canyon and Redwood Road. So after a visit to one of the 94-year-old residents who I'm looking after, I can head out into the beautiful surrounding hills to get grounded in nature

I settled my mom here a year and a half ago after she was no longer able to live completely…read moreindependently. The staff is extraordinarily caring and attentive, the setting is inviting, and the rooms are clean, bright and comfortable -- allowing each resident to decorate and furnish as they are comfortable with. Mealtimes are communal and extended family is always made to feel welcome, with facilities to join a parent or a friend at a private table for a get-together at mealtime. The facility also supports a memory-care unit for residents that require 24-hour supervision and assistance with most daily tasks. My mother needed to move into that unit after a year because of a degenerative illness -- and the continued care there was supportive, gentle, and comprehensive. The facility works well for people across the whole spectrum of abilities and levels of independence. The management team spends time getting to know and understand the needs and particulars of every resident -- something impossible at most larger facilities. I am grateful that there was availability at Moraga Royale -- it is worth waiting for.

Anna is one of the warmest, most caring people I've ever met. Her knowledge and dedication to…read morecaring for the elderly really shine through. My mom is pretty particular, and I honestly didn't think she'd let anyone else care for her, but she absolutely loved Anna and her team. I always felt like I was leaving my mom with family, which made it so much easier to relax when I had to be away. We're so lucky to have met her, and I can't recommend her enough

The proper and detailed care you'd provide -- but better…read more Let me start by saying that my profession had me working with caregivers for ten years, supporting them through the rehabilitation of their loved ones with brain injuries. I, too, was a caregiver for a loved one with two, severe brain injuries. As he aged, dementia, secondary to the injuries, set in. So no easy case to manage. To state it politely... I had been caring for him for over two decades but it was time for him to be placed where his needs could be better addressed as he was about to be wheelchair-bound. A year living in a conventional, assisted living facility was a disaster (the place eventually went out of business), which was similar to the experience my mother had about a decade earlier in another facility. I worked with David Cohen of Exceptional Senior Placements (ESP) to find Moraga Retreat on Woodford Drive, in Moraga. We had finally found a *real home* for my loved one! It was a struggle for my loved one as he wanted his independence and wanted to go back to his home. Both things were not possible because of the damage to his brain and his increasing fragility. This is what Moraga Retreat owner Ana Blaj and her dedicated staff were tasked with overcoming, in addition to dealing with all of the medical and physical challenges he presented. Ana and her staff patiently and painstakingly softened his resistance, worked diligently to enhance his comfort in every way he asked and needed, and addressed his food preferences. It was heroic! No exaggeration. My loved one liked living there, knew he was cared for as well as possible and bonded with Ana, Donna, Wayne and the other caregivers like family. It was mutual affection, more than I ever thought possible. Oh sure, I was in the middle of things too much thinking I knew better about his care. Ana is an expert, certified care manager and she is locked down on the details and managing the staff and the home. It turned out no one knew better what to do for my loved one than *they did.* Period. After so much time devoted to my loved one's care, *I* could finally stand down and let people I trusted take care of him. What a relief for both of us. Moraga Retreat gave both of us our lives back. There are no words to thank them for five years of unwavering service as much as they deserve. I strongly suggest if you need help caring for your loved one, make an appointment to visit Ana and the staff at Moraga Retreat. I don't know what I would have done if I'd never met her. Truly.

Transitioning our parents into senior care was a difficult, major life shift, but the team here…read moremade it not only manageable and reassuring. From day one, they have shown patience, flexibility, and a genuine willingness to tailor the care plan as our parents' needs changed. There's never been judgment or pushback--just a calm, solutions-focused approach centered on comfort, dignity, and quality of life. Communication is good. We have the director's cell number and can reach out anytime. That level of access and transparency has made us feel like true partners in our parents' care. One of the most meaningful aspects has been the relationships the staff have built with our parents. They've become not just caregivers, but friends--often their main source of daily interaction and connection. It's clear the staff care deeply, and it shows in every small, thoughtful gesture. This level of personalized care and attention isn't inexpensive. We're incredibly fortunate that our parents had the foresight to invest in long-term care insurance. We are not saying it's overpriced, rather, the cost to run and staff a care community is significant. We're so grateful to the entire tea and for treating our parents with the kindness, respect, and warmth every family hopes for.

I am leaving an updated review on this facility. When I initially placed my mother in the Aegis…read moreMoraga facility in May 2021, I believed it was a highly skilled environment with strong, honest, and educated management and care teams. However, this could not be further from the current reality. Recently my mother's care costs were randomly and dramatically increased without proper communications or justification. This egregious occurrence was met with management silence and non-communication. Upon the advice of my legal counsel, I immediately moved my mother out of this facility. This situation has placed an immense mental, physical, and financial burden on my family. In addition, my earlier Yelp review was truncated and a portion was posted on their website. Unacceptable.

We joined the list for prospective residents at The Glen at Heather Farms a couple of years ago…read more Since that time I've called their office on a few occasions and have always received prompt, courteous and straightforward answers to my questions. I attended a tour of the Pleasanton facility and besides being impressed with the facility itself, the presentation was excellent. My husband and I attended our "informational brunch" in November and again had a very positive experience. Lots of information, presented concisely and any and all questions were answered in a straightforward manner. There's nothing hard sell/ pushy about these presentations. Following that brunch we met with our residency counselor to figure out what next steps would best suit our situation. She has been excellent! Very patient in answering our questions, showing us the various unit floor plans and discussing our options. She's very knowledgeable about the entire process, of course, but she also understands that making the decision to move into this type of residence represents a significant change for most people and is both empathetic and encouraging. To summarize, our experience to date with The Glen at Heather Farms has been very positive.

We have been "on the list" for three years. In the past several months, construction has begun and…read moreactivity with prospective residents has picked up. Although occupancy is still two years away, the meetings and TLC provided by staff have been great. The highest anxiety aspect so far was the point at which, when your number comes up, you actually select your initial unit and designate other units of interest in case they become available between now and occupancy. So many things to consider: position within the community, views, what floor, what direction are the windows and patio, how far to an elevator, etc. Here is where the staff has been outstanding. Special mention to Marizah who calmly guided us through the various choices and let us know about special circumstances pertaining to specific units. For example, "That unit faces the area where deliveries will be made every day." Clearly this recommendation is based only on "So Far..." But if the same high level of care and build quality come to fruition at move-in time, we will be very happy living there.

Date: 8/2/2025 Time: 11:10 AM 71° Sunny…read more Rossmoor is a gated community in Walnut Creek. It is my first time here. Purpose of my visit: Celebration of Life of my high school PE teacher in the Fireside Room. It was a nice gathering of former students from Oakland Tech and Oakland High, friends and family of Marvelous Marva Nielsen aka Mrs. E. Although I did not take a tour of this gated community, and it is well-maintained, the area seems to be a peaceful one. Marva was the "longest serving golf marshall, serving about 14 years" in that capacity. She took care of the golfers and the golf courses. I know she will be missed by the people who live in this community.

They won't stop sending us statements. They were paid at least 2 extra statements ago. Reporting to…read moreBBB.

My parents moved to Merrill Gardens shortly after it opened. My mom was independent, my dad needed…read morea lot of assistance, and they wanted to share an apartment, which they were able to do easily with the flexible levels of care. When my dad passed, my mom moved to another beautiful apartment and continued to thrive. She loves to play daily games (bingo and rummikub) and share meals and social gatherings with her close friends. In the rare cases that she needed extra assistance medically, the staff was attentive, kind and caring and they communicated well with me. The activity directors have been wonderful and creative, making everyday life fun and active for the residents. We've also enjoyed and developed relationships with many of the staff members.

Our family decided to put my mother into residency at Merrill Gardens when she was 85 years of age…read more She was a resident there until her death last November at the age of 96. Throughout her time at Merrill Gardens, she experienced nothing but amazing care and attention, wonderful relationships with other residents and staff, and a comfortable apartment and vibrant lifestyle. I cannot recommend this facility more highly. Merrill Gardens is a nurturing, safe and incredible living community!

My mom lives here and she couldn't be happier. She is low income, very independent, and has a small…read moredog, so this place is perfect for her. Super friendly staff, centrally located, nicely-sized units and even parking if you still drive, which she does not. And she doesn't need to since so much is in walking distance. There's a waiting list, so get on it now if you can.

We had a family member living at Tiffany Court for seven years, and we truly could not have been…read morehappier with the care she received. Tiffany Court is a wonderful place, and it gave our family great peace of mind knowing she was so well cared for. What makes Tiffany Court special is how genuinely the residents are treated like family. Patti does an incredible job staying closely involved with every resident and keeping family members informed and updated. Her dedication and compassion are remarkable. The staff is outstanding. Enrique always went out of his way to accommodate our family member's many special food requests with kindness and patience. Marie, although she works in the business office, consistently went above and beyond to help and support our family member as well. We are deeply grateful to the entire Tiffany Court team for the care, compassion, and support they provided over the years.

Nope, nope and NOPE. Walking in and was hit with a stong, pungent and definitely not easily…read moretolerated stench of something foul. Even with the covid mask and doing my best to breathe in thru my mouth, it finally got to me and I had to walk out. I was going to gag into my mask. I couldn't imagine putting my loved one in here and coming to visit. I couldn't conscience the thought. Just nope.

My grandmother has been living here for about seven years and we all love it! My kids and I visit…read moreoften. The staff all know us by name and are incredibly friendly and helpful. They take such great care of my grandma! The food here is great! We love visiting for meals. And they just held a family carnival that we all enjoyed. My kids call Byron Park "Oma's Castle." Its always clean and comfortable here. But what makes this place extra special is the amazing staff. They're the best!

Recently I visited and toured Byron Park. Cheryl Laven was most…read morewelcoming and hosted us for a good three hours--lunch and tour of the facility. In that time our small group was able to get a good feel for what is offered in Byron Park.It was truly ALIVE with people conversing, eating, playing "balloon tennis", reading in the library..... wonderful art work covered the walls, the apartments were all bright and cheerful. It offers everything and more. What impressed me the most was the positive and stimulating atmosphere.....a large self-contained world in which one could thrive yet a small "old-school" feel of friendliness and caring. I will definitely consider moving there and would not hesitate to urge others to see it for themselves. Anne R. 6/8/24