From the very beginning, Jina, my main contact at Alice Home Care, was terrific to work with. She understood what we were trying to do with my parents' care and worked with us to set it up. She's extremely responsive, thorough, personable and extremely knowledgeable about using longterm care insurance to help defray costs. (The cost for caregivers provided by Alice Home Care is on par with other local home care agencies.) Perhaps more importantly, the caregivers were very capable and experienced. We'd use the services of Alice Home Care again in a heartbeat (no pun intended). read more

Recently used Alice home care based upon the positive reviews and the reassuring intake liaison. The liaison told us that the caregivers would take Mom out for grocery stores, walking in a park. But the experience was not was agreed upon. The caregivers did not have a car to take her out as we were told they would have, did not follow detailed written instructions left for them in the house, and apparently were content to watch Mom sleep. then they charged more time than the agreed upon 4 hrs. The liaison was nice...but what was the point of spending so much time agreeing upon details of care ...only to have the caregivers do such a minimal job at the agencies full rate. read more

Alice Home Care is exceptional and truly the best, especially in the San Francisco Bay Area! From the minute I contacted Alice (over the weekend after a hospital stay), she made us a priority and visited with us within hours. She listened, observed, was incredibly sensitive and aware of our specific needs and requests. Within a week, we began working with her and her team and they have been by our side ever since. They are above and beyond what you could ever imagine. They are patient, understanding, empathetic, compassionate, kind, caring, trustworthy, and the most dear people you will ever meet. Every single one of them. Alice and her entire team are exactly the same. They are family; they treat you like you are their only client, a VIP, and offer comfort and ease during the greatest times of need. Alice and her team are also incredibly flexible, understanding, accommodating, and there for you and your loved one every step of the way. Thank you! The world needs more amazing people like you! Ever so grateful! read more

I hired Alice Home Care when I was going through breast cancer treatment. As a single mom, I needed help during chemo. I was using Penguin cold-capping to help protect myself from the risk of permanent hair loss. Alice listened to what was involved and sent one of her staff to attend a basic training with me. They helped me with the process in my own home. They were affordable and very good value for their price point. I trust Alice completely and anyone that she hires to work with her team. Trust is extremely important when someone is coming into your home and you are vulnerable during a health crisis. So many families are looking for help to assist with health care issues for a loved one, and they don't realize that there are options like Alice Home Care which are run by reputable owners with a high degree of integrity. They also have the ability to communicate in different languages. I highly recommend them. read more

Shirley and her team have been instrumental in my Dad's comfort, especially as we approached the end of his life. Her and her team not only assisted with him as he lost his mobility but spent a great deal of time consoling him. My dad was always a rather strong individual (both in the physical and personality sense) so it was crushing when he was diagnosed with pancreatic cancer. Amy, Zhen and Shirley made sure that his every need was met while making sure we, the family, were ok as well. In his last days, Shirley and her team were there to help him transition. He went in peace, in comfort, while Zhen held his hand. To say that I am grateful to have found such an amazing company of people is an understatement. Sure. Their help is not the cheapest, but when it is your loved one's comfort at stake, would anything but the best suffice? read more

I don't know what we would've done had my father not found Alice. She and her staff were unfailingly flexible, compassionate, prompt, resourceful, skilled, and kind. If you're in sudden need of support, don't hesitate to use her services. read more

We were looking for in-home help for an elderly person who is dealing with health issues. My mom got a referral from a social welfare agency to Alice Home Services. The receptionist took a message and Gail called back. When she heard that the care mainly involves (nutritious) meal preparation for the elderly, she seemed very offended. She sounded like this kind of work is below her and her agency. She blamed the social welfare agency for making the referral. She was condescending and rude. If she is representative of the staff at this place, then we are glad we have found out right from the beginning! read more

I've been using Alice Home Care for several months and couldn't be more pleased with their service. It all starts with Alice who's wonderful at understanding your family needs. For us, things are challenging as my parents are non-English speakers and trying to find someone to care for them who speaks Cantonese fluently is a must-have. Alice first came to visit my parents to get a good assessment of what's needed and placed a very caring and nurturing caregiver. Ivy visits my parents twice a week to do some light house cleaning but more importantly provides my mom with companionship, helping her on walks, and even driving her to Costco or grocery shopping for a change of scenery. I can't speak highly enough of Alice and her team. read more

Alicehome care is a lifesaver. I called them for help on a Sunday morning, right after a holiday. Alice called back within minutes. Realizing I needed home care immediately, she came that day. The care is encouraging, motivating you to work toward health - whether it be seeking proper medical help, dietary solutions, exercise, positive mental health, or other solutions. Her agency is very dependable, prompt in filling requests, and very capable with its record-keeping. Her team is in constant communication, filling in for each other to keep patient care flowing smoothly. I am grateful for their diligence and quality of care. read more

Alice Home Care is amazing. I've worked with four different home care companies and they are the best, without a doubt. My mother is suffering from memory loss and declining mobility. She's naturally reluctant to trust strangers and her health issues have made things harder. She rejected several caregivers before I found Alice. Alice's team was exceptionally caring and took the initiative to find ways to engage my Mom--i.e., they didn't just sit there and wait for her to ask for help. They even provided 24 hour coverage when needed. As a result of Alice's services, I've seen a noticeable and remarkable improvement in my Mom's emotional and mental well being. She's happier now, more alert, more outgoing, and has better memory. I'm convinced that the Alice team is responsible. Alice herself is also flexible and super responsive. I have absolute trust in her abilities and I plan on relying on AHC for all of my Mom's needs. They are a Godsend!!! read more

I reached out to Alice late last year, due to my mom's need of Cantonese-speaking supplemental in-home care. She is very professional and approachable. A work plan of such care was set up and ready to go shortly afterwards. The caregiver is excellent in her service provision, and has developed a great rapport with my mom. Alice is very proactive in following up with possible concerns and issues. Highly recommended! read more

The Cantonese caregivers at Alice Home Care have become like family to us. They provide loving, attentive, personal care and companionship to my mother. Having caregivers who speak her language made it so much easier for her to accept outside help, especially since they understand her culturally. Sherry came to do a home visit and enroll us when we were still uncertain how much care we would need. When things suddenly changed and we needed someone urgently, Sherry sent our first caregiver the same day. And now for the past 6 months, Sherry has been able to work with our complicated family schedule to coordinate a regular rotation of consistent caregivers who know my mom. I never worry when the caregivers are on the job and I trust them completely. They very quickly learned my mother's habits and can do everything her own family would do for her including cooking, bathing, and most importantly, keeping her stimulated and engaged with their companionship and conversation. They update us after every shift and it is clear they love and worry about her just as much as we do. And Sherry regularly checks in with us and is available by text, even on weekends and evenings! Alice Home Care allows my mom to stay in-home and have a good quality of life. read more

Alice took care of my mother in law, and this is what she had to say: "Alice took care of me for three days and during that time Alice and I became friends. She comes exactly on time. There's no waiting around for her. She is a very comfortable person to be around and very accommodating. I had an issue with a missing garbage pail, and she was very compassionate and helped me replace it. I highly recommend her service because she's caring and nothing seems to be too much trouble." My wife called her at night concerned about her mom, and Alice drove over to the house to check in on her, and then called my wife back to give her an update. Alice is an A+ read more

We turned to Alice Home Care when my mother needed assistance with dementia-related care. They were one of the few home care providers that could meet our special needs as well as find a caregiver who spoke Cantonese. They were extremely professional and compassionate in their assessment process and scheduling the care. They proactively checked-in to see if our care needs had changed over time. They did and we changed the care plan. They did a wonderful job and I would recommend them to anyone. read more

We found Alice Home Care about six months ago. Fen, my mom's caregiver has been very good hearted about my moms needs from light house duties to making sure she takes her daily walks. More importantly, Alice Home Care has Cantonese speaking caregivers who can communicate with my mom on all levels. Alice Home Care is very professional and supportive organization. read more

Working with Alice and John was very pleasurable. Both served our high demands with their caregivers over the years. Given Dad and Mom had multiple health concerns, schedules, and varying care requirements, we could count on Alice Homecare to accommodate the situation. Alice's rigorous selection of qualified caregivers was much appreciated as we had high demands to satisfy. Alice, John, and staff remain dear friends to our family. This all started out with bringing the highest level of service from day 1! I'd highly recommend working with Alice Home Care to anyone who needs that extra help/care that will make the day brighter for both you and your loved one. Once we started the service, we felt so relieved that Mom and Dad were in trusted hands. Give yourself a break! God Bless. read more

I enjoy working with Richard from Alice Home Care. They are always there to assist when our patients need in home care. Our feedback from patients we refer to to them is always outstanding. Happy to support local companies here in Alameda. read more

Alice helped my mother for many years as my mother's dementia progressed, up until the point of her recent death. Alice provided compassionate caregivers who treated my mother with gentleness and respect. Alice herself went much above and beyond expectations in her efforts to make sure that my mother and her husband had the help they needed. It was only through the efforts of Alice and her team that my mother was able to remain at home throughout her illness. I cannot thank Alice Home Care enough for their efforts. read more

Exceptional customer service, communication and care!! I would most definitely recommend Alice and her staff. I was in search of a canto speaking aid for my mother and was fortunate to be referred to Alice Home Care. From the initial convo to the end of service Alice was extremely thorough, compassionate and understanding w moms needs. Her staff are skilled and well trained We are very appreciative of the care that was provided to mom. read more

When our dad had a stroke, we didn't know what to do for care. Thank goodness for Alice, who helped us get the caring and professional caretakers we needed for our dad. We can't thank them enough for helping us to provide caretakers that we can trust. read more

I highly recommend Alice Home Care. We needed help with my mom and they were reliable, professional, experienced & thoughtful. Using Alice Home Care made our life easier & we didn't have to worry about mom. read more

Alice Home Care had provided 5 years of excellent companion care service to my mom in a nursing home. My mom spoke very little English; and Alice found Helen, who spoke several Chinese dialects. Helen was a wonderful caregiver, always cheerful and full of energy. She made my mom sing, talk, and smile. Helen would always call at the end of the day to give me updates. My mom has recently passed but I am forever grateful to Alice Home Care for being part of my mom's life. read more

My father suffered a stroke in 2017 that left him unable to care for himself. He was not interested in living with my family and wanted to live in his home. I tried to find caretakers on our own and realized I should contact a professional. I received a recommendation to contact Alice Home Care and I set up a consultation. I was surprised to meet the Alice behind the name. She met us at my Father's home talked to him, my sister and I about what she could do for us. She listened to what we expected and most importantly what my Father wanted in a caretaker. It took a couple of iterations to find someone that my Father was comfortable with and met with our expectations. The caretaker that stuck has been with us for over two years until my Father died from a second stroke. Our caretaker was a part of our family. As for the financial side, Alice Home Care worked with my Father's CalPERs insurance as well as our financial situation. We were pleased with the arrangements and flexibility they afforded us. I would recommend them wholeheartedly. read more