From the very beginning, Jina, my main contact at Alice Home Care, was terrific to work with. She…read moreunderstood what we were trying to do with my parents' care and worked with us to set it up. She's extremely responsive, thorough, personable and extremely knowledgeable about using longterm care insurance to help defray costs. (The cost for caregivers provided by Alice Home Care is on par with other local home care agencies.) Perhaps more importantly, the caregivers were very capable and experienced. We'd use the services of Alice Home Care again in a heartbeat (no pun intended).

Recently used Alice home care based upon the positive reviews and the reassuring intake liaison…read more The liaison told us that the caregivers would take Mom out for grocery stores, walking in a park. But the experience was not was agreed upon. The caregivers did not have a car to take her out as we were told they would have, did not follow detailed written instructions left for them in the house, and apparently were content to watch Mom sleep. then they charged more time than the agreed upon 4 hrs. The liaison was nice...but what was the point of spending so much time agreeing upon details of care ...only to have the caregivers do such a minimal job at the agencies full rate.

After being with my Doctor, Dr. Lisha Wilson for 12 years, in May I found out, that my doctor was…read moreleaving her practice to go into a partnership with another doctor, Dr. Anthony Jones who only accepts Alameda Alliance Health Insurance. Dr. Wilson's last day was June 6, 2016. I made a choice to leave May 15, 2016. The insurance I had for over 20 years was Anthem Blue Cross. At my age you get use to regular patterns, I decided to follow Dr. Wilson. I had switch my insurance from Anthem Blue Cross to Alameda Alliance in order to make the switch I called Alameda Alliance to point me in the direction on how to go about doing that. I spoke to a very nice customer service representative named Alisa, she has the most calming voice, out of my 50+ years of living I have never heard such a pleasant voice, very distinctive and memorable. I was given the number to Sacramento to call to have my medi-cal switched over to Alameda Alliance. She told me once I get the letter from Sacramento stating the switch was made for me to call her to further explain the next move. It took less than 2 weeks for me to get the letter from Sacramento. I did call Alameda Alliance customer service number, to my luck I got Alisa again, I was happy about that, but most of all I was happy she remembered me. As we spoke she checked on her end to see the switch was made, she then told me she would send me cards without a Primary Care until I get the pamphlet or look around on my own. I did call my. It took only 1 week to 10 days to get my insurance card, with effective date June 2016. From May 15, 2016 to the second week in June. Alameda Alliance made the smoothest transition for me. Today is June 18, 2016 my second Alameda Alliance card came with the Primary Care being Webster Medical Clinic. As Alisa explained to me in order to see a specialist I need to find and make an appointment with a primary care doctor that can refer me to Dr. Anthony Jones, or Dr. Lisha Wilson. Every thing worked out in a short period of time, thanks to Alisa and Patty two customer service representatives that helped me. At my age, change can be a challenge, after spending to decades with the same insurance, I thought it would be hard, the comfort is knowing their are people like Alisa and Patty out there to help. I was amazed at the level of concern and care they both showed me, but most of all I thank Alisa, I can still here her calming voice in my head the most beautiful voice ever. I wanted to share my experience as someone who is almost approaching senior citizen status, at my age their are very few things that catch you by surprise, the level of professionalism and attentiveness, I received at Alameda Alliance for Health Insurance can only be described as " FIVE STARS"

As of today (03/13), Alameda Alliance has apparently had my case closed since December. Even though…read moreI called last Friday and they said they were still working on it. The lady I talked to on the phone today was already giving shit vibes (laughing when talking to me, being condescending in general) and said that all that had been reported in terms of my calls for updates is that I apparently complain about not getting call backs? No mention about how I call for updates on my reimbursement for the almost $600 and how they promise to call back and never do. It's so frustrating because it's been almost a year of fighting with these people for my money that was meant for SCHOOL. I need that money still for SCHOOL. The Alliance sucks and that's apparent through the other reviews. I'm tired of having to call all the time just to get treated like this.

I met Sandra and Denise, the owners of Granny's Nanny, at an Alameda Chamber Of Commerce Mixer…read more They spoke about their mission statement and I told them I could have used their services about a year and a half ago had I known they existed. A year and a half ago, my mom broke both her legs so she was immobile. My sister and I took care of my mother while working full time. Had we known about Granny's Nanny, it would have helped both my sister and myself with some of our tasks like meal preparation, grocery shopping, and a slew of others.

From the owner: We specialize in making seniors lives more comfortable, giving them more joy, more laughter and…read morepeace of mind for their families, knowing that their loved ones are taken care of. If its a doctor appointment they need to go to or picking up groceries at the store, doing prescription maintenance, being there when they are having work done on their home, regardless, we are there for your loved ones, when you cannot be.

I've worked with AEC for about a month now. The need came on suddenly so…read moreI didn't have a lot of time to set things up with them. We dove right in with the first time I needed them - on very short notice. From the beginning they have been very easy to work with. They work to have aides that match well with my Loved One. They communicate with me with clarity, confirm all appointments, keep me updated when wrinkles happen and things don't go as plan, and do it all graciously. And it's all reasonably priced. : )

I have been using AEC Home Care for a few months now for coordinating and accompanying a relative…read moreto and from medical apointments, as distance precludes me from performing this activity. As her medical needs change, they have been absolutely wonderful and highly adaptable to work with. She is treated with the utmost respect and caring and whatever transport needs that we request are 100% accommodated. These have included normal medical appointments but also visits to In-N-Out Burger, getting Safeway supplies and even a manicure! Having been in the medical profession myself, I am pretty demanding in that arena, probably even called high maintenance. AEC has met that bar, and even raised it with their excellent communication by Suzee. It's such a great feeling knowing that when you can't be there for a relative, someone who cares still is. Thank you!!

Andrew Slakey, the owner of Visiting Angels, came to our house to do an initial intake. He was very…read morepleasant, answered all our questions and met our needs. The two caregivers he sent at different times, LeSeanda and Laura B., were both great to be around and very helpful. Would use this service again and recommend it to others.

Andrew did everything he could to help get my family the right caregiver for my dad, and my dad is…read morepicky! My family is extremely grateful for the care that Andrew and his team had provided my dad and my family. We will be recommending them to anyone who needs an angel in their lives. Thank you, Andrew, Paolo, and all the caregivers that worked with my dad. Our gratitude is infinite.

Very responsive team! My aunt was having a hard time taking care of my uncle who's health is slowly…read moredeclining. We thought she needed a break since she's his caretaker 24/7 so I started reaching out to local in home care provider. Premier Homecare Angels representative, Tedd, was very responsive, called me right away that same evening regarding my needs and explained everything I needed to know. They put me at ease and assured me just by sharing their knowledge of the whole process and empathy towards the whole situation. They made it simple! Next step was for someone to come into my aunts home to assess and ensure they needs I had described to them that we were looking for was accurate and to find a caregiver match with both my uncle and aunt. They were so flexible and when I scheduled the visit Tedd came out himself to assess on a Saturday, a few days after my initial call. That's great as we were looking to start the in home care services asap! Wow we were so impressed by his attentiveness, candor and putting my aunt and uncle as ease when we met. Long story short, we decided to move forward with Premier Homecare Angels. Tedd found a match for us with our care needs and schedule and sent someone out the following week! Great service, communication and flexible/willing to work with the client! Great all around! Unfortunately, my aunt/uncle are relocating to Arizona soon so this is a short term assignment but I wouldn't hesitate to reach out to them again if I ever need any in home care services!

Premier Homecare Angels is well named: Tedd and his team really are angels of assistance and care…read more They got our family through a very difficult time that came upon us suddenly. Their flexibility, capability, and compassion are unparalleled. We went through so many logistical twists and turns during our crisis, and they rolled with every single one -- continually adjusting and problem solving to make sure that we were getting the in-home care we needed to have the breathing room we needed to make some challenging decisions. The caregivers were thoughtful, considerate, and incredibly skilled. Tedd is responsive and compassionate -- he cared for our family as if it was his own. We can't thank this wonderful team enough. If you need in-home care for a family member, you can do no better than Premier Homecare Angels.

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

Pathways Hospice of Alameda County was wonderful in caring for my cousin in the final weeks of his…read morelife. Their professionalism, kindness and compassion at a difficult time meant more than my words can express. Their calmness, openness and patience with all of my calls and questions kept me grounded and better able to manage expectations and communications with the rest of his family. Pathway's care ensured comfort and dignity when it mattered most, and for that, our entire family is deeply grateful.

I am very unsatisfied with the care my father is recieving. I order medications and don't recieve…read morethem. Several times nurses show up when they feel like it not weekly or at a scheduled time. They act like they are trying but simply can't get it together. communication or scheduling is a shit show, not sure exactly what the issue is. Seems like a bunch of people who simply aren't qualified to do their jobs. I would of had less grief and head aches if they weren't in the picture. Using pathways will result in your dying family member not getting the care they deserve. Please go elsewhere! I was reccomend by the VA. I will be calling them also to communicate my dissapointment because it makes me sick to know that people who have done so much for our country in the last fase of life are getting the bottom of the barrel treatment.