From the very beginning, Jina, my main contact at Alice Home Care, was terrific to work with. She…read moreunderstood what we were trying to do with my parents' care and worked with us to set it up. She's extremely responsive, thorough, personable and extremely knowledgeable about using longterm care insurance to help defray costs. (The cost for caregivers provided by Alice Home Care is on par with other local home care agencies.) Perhaps more importantly, the caregivers were very capable and experienced. We'd use the services of Alice Home Care again in a heartbeat (no pun intended).

Recently used Alice home care based upon the positive reviews and the reassuring intake liaison…read more The liaison told us that the caregivers would take Mom out for grocery stores, walking in a park. But the experience was not was agreed upon. The caregivers did not have a car to take her out as we were told they would have, did not follow detailed written instructions left for them in the house, and apparently were content to watch Mom sleep. then they charged more time than the agreed upon 4 hrs. The liaison was nice...but what was the point of spending so much time agreeing upon details of care ...only to have the caregivers do such a minimal job at the agencies full rate.

Andrew Slakey, the owner of Visiting Angels, came to our house to do an initial intake. He was very…read morepleasant, answered all our questions and met our needs. The two caregivers he sent at different times, LeSeanda and Laura B., were both great to be around and very helpful. Would use this service again and recommend it to others.

Andrew did everything he could to help get my family the right caregiver for my dad, and my dad is…read morepicky! My family is extremely grateful for the care that Andrew and his team had provided my dad and my family. We will be recommending them to anyone who needs an angel in their lives. Thank you, Andrew, Paolo, and all the caregivers that worked with my dad. Our gratitude is infinite.

I have personally known Cheryl for over 15 years and have the utmost trust and confidence in her…read more She is highly skilled, capable and motivated. She is strong yet compassionate and thoughtful. I have witnessed these attributes firsthand in her interactions with my Mother and know you can do no better than to have her work with your family.

From the owner: Nurse Next Door provides compassionate, reliable and flexible elder home care services suited to…read moreindividual needs. A full spectrum of senior home care services in Alameda, Oakland, San Leandro, San Lorenzo and Hayward are offered, ranging from a few hours-per-week of friendly companionship and housekeeping right through to around-the-clock personal care. With expert support just a phone call away, 24 hours 7 days-a-week, seniors can remain comfortable and happy in their own homes while families are given peace of mind.

The visits give you peace of mind especially after leaving the hospital. Very helpful.read more

With office staff and some of nurses in the field very bad communication with patients. If ever…read morecomes back to need home assistance will look elsewhere.

Pathways Hospice of Alameda County was wonderful in caring for my cousin in the final weeks of his…read morelife. Their professionalism, kindness and compassion at a difficult time meant more than my words can express. Their calmness, openness and patience with all of my calls and questions kept me grounded and better able to manage expectations and communications with the rest of his family. Pathway's care ensured comfort and dignity when it mattered most, and for that, our entire family is deeply grateful.

I am very unsatisfied with the care my father is recieving. I order medications and don't recieve…read morethem. Several times nurses show up when they feel like it not weekly or at a scheduled time. They act like they are trying but simply can't get it together. communication or scheduling is a shit show, not sure exactly what the issue is. Seems like a bunch of people who simply aren't qualified to do their jobs. I would of had less grief and head aches if they weren't in the picture. Using pathways will result in your dying family member not getting the care they deserve. Please go elsewhere! I was reccomend by the VA. I will be calling them also to communicate my dissapointment because it makes me sick to know that people who have done so much for our country in the last fase of life are getting the bottom of the barrel treatment.

I met Sandra and Denise, the owners of Granny's Nanny, at an Alameda Chamber Of Commerce Mixer…read more They spoke about their mission statement and I told them I could have used their services about a year and a half ago had I known they existed. A year and a half ago, my mom broke both her legs so she was immobile. My sister and I took care of my mother while working full time. Had we known about Granny's Nanny, it would have helped both my sister and myself with some of our tasks like meal preparation, grocery shopping, and a slew of others.

From the owner: We specialize in making seniors lives more comfortable, giving them more joy, more laughter and…read morepeace of mind for their families, knowing that their loved ones are taken care of. If its a doctor appointment they need to go to or picking up groceries at the store, doing prescription maintenance, being there when they are having work done on their home, regardless, we are there for your loved ones, when you cannot be.

I would just like to give great appreciation to CSS, especially Nick who worked diligently to make…read moresure my mom got the best care possible! He was always easy to reach and quick to respond. There was never a time that I ever felt alone. The team he put together was magnificent, kind and caring! If you are looking for someone to oversee and care for your loved one, please don't hesitate these are the right people! Thank you again Nick for everything

Meredith Caplan and her team are amazing. After a bad accident, when I broke bones in two place,…read morethings were totally chaotic--ranging from intense pain to my husband being completely stressed. An hour after Meredith came, everything fell into place. The next day the first caregiver came, Meredith came with them, and she solved another problem. I've been a therapist, so-as sick as I was--I was still aware of f Meredith's impeccable ability to organize and make sense of, a complicated situation while still being human : ) Everybody who came was aware and compassionate and did the kind of second-guessing that people who are immobile rely on. I felt this when I was sick and now that I'm better my impression is stronger. I totally admire Meredith and Nick (the coordinator) and her team. I'd give them a hundred stars if I could.

Our family used FirstLight Home Care for about two months. Many of the caregivers who worked with…read moremy husband were kind and compassionate (shout out to Elite and Mechelle!)--this review is not about them. My issues lie with agency management. As my husband's care needs changed, we did not receive any reassessment or proactive involvement from management. Continuity between caregivers was very limited. I also saw that care documentation was inaccurate (e.g., marking things as done that were not done and things done that weren't documented). After discontinuing services, I took time to write several clear, detailed emails to the manager outlining specific concerns. But the responses I received left me feeling unheard. For that reason, I have not felt comfortable pursuing phone discussions. What was especially upsetting was the sense that responsibility for identifying care gaps appeared to rest largely on the ailing client and family. My husband was unwell, and I was managing work and other responsibilities -- which is why we hired an agency. In our view, agency management plays a key role in proactively ensuring quality of care. By analogy, a school principal does not wait for parent complaints before attending to student safety and educational quality. Since transitioning to AuCare, we have observed more direct managerial involvement. Their manager actually met with my husband directly (something that never happened with Firstlight) and offered helpful suggestions. Caregivers also demonstrate strong continuity, supported by accurate documentation practices and communication between staff. To top it off, Firstlight was so expensive. AuCare costs slightly less, and our experience has been better. I remain open to updating this review if management meaningfully addresses the concerns described above. Again, this review is not a reflection on individual caregivers. Our experience was shaped by gaps at the management and oversight level.

First Light has helped us with numerous patients that we have discharged back home. They are quite…read morecomprehensive with their services and we are happy with their results. The patients are well taken care of and happy with rates and care. Please refer your loved ones you will be happy.

We've been using Asian American Home Health on an as-needed basis for years, and I've been…read moreconsistently impressed with the quality of care and service provided by the entire team. From the case manager to the nurse, physical therapist, and occupational therapist, everyone has been professional and attentive. I am especially grateful for the occupational therapist, Joelle Lin. She is experienced, knowledgeable, and highly professional, and she genuinely cares about her patients' well-being. She is truly exceptional.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.