From the very beginning, Jina, my main contact at Alice Home Care, was terrific to work with. She…read moreunderstood what we were trying to do with my parents' care and worked with us to set it up. She's extremely responsive, thorough, personable and extremely knowledgeable about using longterm care insurance to help defray costs. (The cost for caregivers provided by Alice Home Care is on par with other local home care agencies.) Perhaps more importantly, the caregivers were very capable and experienced. We'd use the services of Alice Home Care again in a heartbeat (no pun intended).

Recently used Alice home care based upon the positive reviews and the reassuring intake liaison…read more The liaison told us that the caregivers would take Mom out for grocery stores, walking in a park. But the experience was not was agreed upon. The caregivers did not have a car to take her out as we were told they would have, did not follow detailed written instructions left for them in the house, and apparently were content to watch Mom sleep. then they charged more time than the agreed upon 4 hrs. The liaison was nice...but what was the point of spending so much time agreeing upon details of care ...only to have the caregivers do such a minimal job at the agencies full rate.

Our family used FirstLight Home Care for about two months. Many of the caregivers who worked with…read moremy husband were kind and compassionate (shout out to Elite and Mechelle!)--this review is not about them. My issues lie with agency management. As my husband's care needs changed, we did not receive any reassessment or proactive involvement from management. Continuity between caregivers was very limited. I also saw that care documentation was inaccurate (e.g., marking things as done that were not done and things done that weren't documented). After discontinuing services, I took time to write several clear, detailed emails to the manager outlining specific concerns. But the responses I received left me feeling unheard. For that reason, I have not felt comfortable pursuing phone discussions. What was especially upsetting was the sense that responsibility for identifying care gaps appeared to rest largely on the ailing client and family. My husband was unwell, and I was managing work and other responsibilities -- which is why we hired an agency. In our view, agency management plays a key role in proactively ensuring quality of care. By analogy, a school principal does not wait for parent complaints before attending to student safety and educational quality. Since transitioning to AuCare, we have observed more direct managerial involvement. Their manager actually met with my husband directly (something that never happened with Firstlight) and offered helpful suggestions. Caregivers also demonstrate strong continuity, supported by accurate documentation practices and communication between staff. To top it off, Firstlight was so expensive. AuCare costs slightly less, and our experience has been better. I remain open to updating this review if management meaningfully addresses the concerns described above. Again, this review is not a reflection on individual caregivers. Our experience was shaped by gaps at the management and oversight level.

First Light has helped us with numerous patients that we have discharged back home. They are quite…read morecomprehensive with their services and we are happy with their results. The patients are well taken care of and happy with rates and care. Please refer your loved ones you will be happy.

We've been using Asian American Home Health on an as-needed basis for years, and I've been…read moreconsistently impressed with the quality of care and service provided by the entire team. From the case manager to the nurse, physical therapist, and occupational therapist, everyone has been professional and attentive. I am especially grateful for the occupational therapist, Joelle Lin. She is experienced, knowledgeable, and highly professional, and she genuinely cares about her patients' well-being. She is truly exceptional.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Jessica is fantastic! I had spent years trying to figure out the cause of my pain and within 3…read moremonths Jessica gave me the validation, confidence, and tools to address it. She is wonderful to work with and incredibly supportive throughout the process. I now don't experience pain and I know that if I ever do, I have a strategy to mitigate it. If you know you need a pelvic floor therapist, definitely choose Jessica. If you don't know you need a pelvic floor therapist, but think you might then I recommend calling her to talk through what you're experiencing. She might be the right person to help!

I started seeing Jessica 6 weeks after the birth of my second daughter. She was able to educate me,…read morediagnose me and get me back to my goals with exercises that fit in my life. I am incredibly grateful for Jessica and recommend her to anyone postpartum experiencing any pelvic issues goes!

I have personally known Cheryl for over 15 years and have the utmost trust and confidence in her…read more She is highly skilled, capable and motivated. She is strong yet compassionate and thoughtful. I have witnessed these attributes firsthand in her interactions with my Mother and know you can do no better than to have her work with your family.

From the owner: Nurse Next Door provides compassionate, reliable and flexible elder home care services suited to…read moreindividual needs. A full spectrum of senior home care services in Alameda, Oakland, San Leandro, San Lorenzo and Hayward are offered, ranging from a few hours-per-week of friendly companionship and housekeeping right through to around-the-clock personal care. With expert support just a phone call away, 24 hours 7 days-a-week, seniors can remain comfortable and happy in their own homes while families are given peace of mind.

I've worked with AEC for about a month now. The need came on suddenly so…read moreI didn't have a lot of time to set things up with them. We dove right in with the first time I needed them - on very short notice. From the beginning they have been very easy to work with. They work to have aides that match well with my Loved One. They communicate with me with clarity, confirm all appointments, keep me updated when wrinkles happen and things don't go as plan, and do it all graciously. And it's all reasonably priced. : )

I have been using AEC Home Care for a few months now for coordinating and accompanying a relative…read moreto and from medical apointments, as distance precludes me from performing this activity. As her medical needs change, they have been absolutely wonderful and highly adaptable to work with. She is treated with the utmost respect and caring and whatever transport needs that we request are 100% accommodated. These have included normal medical appointments but also visits to In-N-Out Burger, getting Safeway supplies and even a manicure! Having been in the medical profession myself, I am pretty demanding in that arena, probably even called high maintenance. AEC has met that bar, and even raised it with their excellent communication by Suzee. It's such a great feeling knowing that when you can't be there for a relative, someone who cares still is. Thank you!!

Asian network has the best PT staff member that I worked with (although they all appear to be very…read moreprofessional). My PT was very personable, detailed and appears to have a vast knowledge beyond PT and easy to communicate my needs. Language skill is a plus if you only speak Chinese or any other Asian languages bc the PTs there are all bilingual. I believe they treat PT more than just a job but their passion/purpose. They really care about their patients. Easy to schedule an appointment and to visit the office!

I recommend this place to EVERYBODY. Very Professional…read more My P/T is named Ivory Excellent kind, and I'm progressing well thanks to her.. again EveryOne in this office is an Asset to the Company. Thank you again Miss Ivory...

Dr. White is incredibly compassionate and kind! She has a vast background including holistic…read moreknowledge which she incorporates in her practice and also attends continuing education to stay on top of whole body health (ie airway), beyond pelvic floor and the traditional PT scope. She is also very calming and uplifting in her demeanor. So happy to see her opening her own office after doing mobile PT, it is a very clean, cute and comfortable space. I Highly recommend Dr. White for adults and kids!

From the owner: We provide consultancy services to care homes and work with people all across the lifespan to help…read morethem live meaningful and independent lives!

The visits give you peace of mind especially after leaving the hospital. Very helpful.read more

With office staff and some of nurses in the field very bad communication with patients. If ever…read morecomes back to need home assistance will look elsewhere.