Not helping and not reliable. Serious communication gap. First Confirmed that skilled nurse will…read morecontact in 12-48 hrs. No-one contacted. On enquing by call, I was told that they don't provide skilled nurse. Yogesh

I had a knee replacement Sept 2024, and Home Health Care was phenomenal! Very attentive and…read moreencouraging. I would highly recommend them! The office was very easy to contact.

My mom's health starting failing so we enrolled her in Asian Network hospice and she passed away 2…read moredays later peacefully in her sleep. The nurses and staff were amazing. They saw her right away. They brought in oxygen and supplies to make sure she was comfortable. Pastor Ioa Ka (Joseph) Wu was incredibly helpful. He was able to help provide a bilingual funeral service for our family and we will be forever grateful for his words of comfort. It is never easy when someone is near the end of their life, the support of Asian Network hospice made the transition so much easier. Thank you for your wonderful care of our mom and us.

I appreciate Asian Network for giving my mom an excellent home care service and hospice service…read more Health care staff and provider had taken care my mom in her most difficult struggles in her life. Staff are gentle,understanding giving the best care that she have. I could not find words to express but in my heart everyone of you give me the most comforting touch in the time of fear to lose my mom. I would recommend to all friends and families. Thank you Dr Kwan, Pam, Lisa,Qiki and Su Co and Mt Kwong.

My brother was a resident at Park Bridge Center for 4 years. I visited him twice a week and did…read moreeverything I could to assist in his care and improve his quality of life. During that time I me and got to know many staff members (in various departments-nursing, administration, social service, dietary). While they were sometimes over worked, under paid, short staffed and/or experiencing maintenance issues, they were caring, concerned and genuinely wonderful people. They treated my brother like they would have treated a family member. In addition, I was treated with courtesy and the utmost kindness. I thank ALL of the Park Bridge staff who helped me and my brother in his final difficult years. They truly have "Hearts of Gold."

Alameda Hospital Skilled Nursing Facilities have been recognized by Newsweek as among the best in…read morethe country for the second consecutive year. Newsweek's prestigious list of America's Best Nursing Homes for 2025 ranked Alameda's facilities as #1 in Alameda County and 14th in California among nursing homes with more than 150 beds. Newsweek's annual ranking of America's Best Nursing Homes is designed to guide families in their search for high-quality, long-term care options. It is developed in partnership with Statista, a global leader in data and market analysis. This year's list was based on an analysis of more than 14,000 nursing homes across the 25 states with the highest concentration of facilities. The rankings were determined by evaluating nursing homes across four key pillars, including performance data, peer recommendations, accreditations, and resident satisfaction.

My mother lived at Lakeside Park for over a year, and I just want people to be informed that the…read moreexperience was painful--I do not recommend this business. While the care staff was mostly kind, the food decent, and the common areas clean and homey, the administration was cold, unresponsive, and disorganized from start to finish. You can expect rent and care fees to increase by 40% in 6 months. They seem to have no capacity for digital communication and were slow to respond--except when raising prices. I was even mistakenly given another resident's financial and personal information, brushed off as a "mix-up." by the staff Due to their negligence, my mother's move-in date was delayed and I was told that she was "not allowed in the building" a day before. At one point, while I was out of town, she fell and broke her ankle in three places. I was initially told she only had a UTI that needed hospital treatment, it was only later that I found out about the badly broken ankle. Later, she developed pressure sores due to a lack of proper wheelchair cushioning. The day she entered hospice, they informed me same day that her care fees would now be at the maximum rate-- yet meaningful communication on other issues was nonexistent. Even after her passing, the reimbursement process dragged on for six weeks, with no response after multiple follow-ups. A heartbreaking and ironically uncaring experience from start to finish. Would never recommend Lakeside Park to anyone.

Last week I was invited to play music in the courtyard of a beautiful buiding with a flowery open…read morecourtyard thas I enjoyed playing violin at. It was a perfect setting for the classical music and their clients enjoyed the calm peacefulness of the performance. Their clients were well taken care of.

For someone reason my first review did not post and so I am resubmitting because I want to share…read morewith all of you our experience with Sonata Hospice. In late October of 2025, our family was scrambling to find a hospice care provider for my mother in law. Finding a reliable hospice provider for a loved one is a daunting task often made under stressful circumstances. Our family, after extensive searching and disappointing recommendations from other sources, found Sonata Hospice through positive online reviews on Yelp. This review comes from a genuine family who utilized their services for a critical 10-day period. The level of care provided by the entire Sonata team to both our loved one and our family was amazing and far exceeded our expectations. We felt completely confident that our loved one was in excellent hands, and we as a family felt fully supported throughout this difficult process. Several team members deserve specific commendation for their outstanding professionalism and genuine compassion: Rachael (Nurse/Case Manager): Rachael was outstanding. Her work is a true blessing and a calling. She provided expert clinical care while simultaneously offering immense comfort to our family. The attentiveness she provided our loved one was consistent with the level of care one gives their own family. Her clear communication, explaining procedures, answering questions, and involving us in the care plan was a model of professional and empathetic care giving. Marsha (Home Health Aide): Marsha treated our loved one with dignity and affection, like she was caring for a member of her family. Her hands-on care was superb. Maria (Chaplain): Maria brought much-needed peace, love, and spiritual support during a challenging time, helping us navigate the emotional and spiritual aspects of the process and providing our loved one with that extra level of care. The Office and After-Hours staff were consistently responsive and efficient in meeting all our immediate needs. The support they extended through the difficult moment when our loved one passed, provided ease and compassion during our time of grief. And our hearts were warmed when at her funeral we saw Rachael and Maria present and still supporting us. Deciding on end-of-life care is perhaps one of the most significant decisions a family can make. Concerns about the quality of care, trustworthiness, and prioritization of patient well-being over financial considerations are paramount. Sonata Hospice put those fears to rest. They are a trustworthy, compassionate, and highly professional organization that we wholeheartedly recommend to any family navigating the hospice journey. I hope this review makes the post and can provide another family with reassurance.

Sooo, I don't know how your relationship with hospice started, but here is mine…read more Our loved one was admitted to the hospital with some very serious medical issues. The hospitalist (treating doctor), sent around a palliative care doctor (doctor who specializes in improving the lives for people with serious illness), who explained that our loved one would benefit from hospice services. The doctor went on to explain that it doesn't mean our loved one was going to immediately pass away, but just that hospice, amongst many things, gives more care to people who need it and it was the hospital's opinion that our loved one would benefit from this service. She went on to recommend a hospice service her mom had and left me with "Great!", we'll check in tomorrow and let us know who you selected. "Wait, whut?!" So I only get *24 hours* to select the service providing critical care to my loved one? So with that, I was off to find a hospice service, but not confident it would be *the best* hospice service, if only given 24 hours to find them. I was lucky enough to think of someone I trusted (the Executive Director of our loved one's care home), who immediately provided me with five hospice services. We ended up with the first service we contacted, Sonata Hospice, on the basis that 1) they were very local to our loved one's care home (2 miles) 2) most of the nursing staff was local to the office 3) most of the nurses were educated with the issues of our loved one (they had the specific speciality within their RN designation) 4) the very arbitrary fact that the owner was born and raised in Berkeley and lives in San Diego and our loved one was born and raised in San Diego and lived in Berkeley for most of their life. (That is to say, by that time, I had a good feeling about them). I will just briefly state what happened to the other four services - two were very aggressive and just turned me off, the other was outside of their service area, and one didn't answer the phone. Sonata turned out to be the right choice! Our loved one got such stellar care, that a significant number of other resident's families saw what good care our loved one got (full bathing in the shower every other day, not a sponge bath, consistent specialized care and respectful and compassionate communication) that they actually switched from their hospice service to Sonata! Sonata provided exceptional care to our loved one. From the beginning, when meeting with the very knowledgeable and very thorough Director of Patient Care who comes to you and takes a medical history and gives her patient the "once over". The Certified Nursing Assistants come to provide patient hygiene and are extra eyes for the nurses (looking for skin issues, etc) to the volunteers who sit with patients (because, let's face it, family is not the bomb all the time) to the social workers and religious personnel; they all provided seamless medical expertise, compassionate care and super prompt service to our loved one. Another thing that makes Sonata outstanding is the way they treat their patient's families. Having your loved one in hospice is so stressful! Worries abound - are all the patient's issues being addressed, HOW are all the issues being addressed? What if something comes up? Sonata treats all the people involved with the patient (family, caregivers) with comprehensible and simple medical expertise (they never speak above you), compassionate understanding and most of all, they are available and ready to go if something comes up or are there if other issues come up and more discussion or action is needed. If their patient passes away, if needed, they provide grief support for everyone, even after the patient passes. Hospice has one of the hardest jobs in the world. They help patients through what may be their patient's last time on Earth. Patients are not super bueno with their situation as is also their family. They are tasked with providing medical expertise, end of life care and compassionate attention to everyone concerned (patient and family) in very emotional and could be tumultuous times. We entrusted Sonata Hospice with escorting our loved one through the last phase of their life. What we got was exceptional medical expertise, the most compassionate and caring staff ever, comprehensive care, not only for our loved one, but for our family too and 24-hour open communication. Hospice care is an essential need in palliative care. For my family and for all the reasons stated above, we are forever grateful to Sonata for the service provided to our family in a difficult time. They are our only choice for hospice care.

My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

Alan's Parkinson's had been progressing for the past few years. It required him to leave our home…read moreand move to The Point at Rockridge because of increasingly frequent falls. He had been hospitalized 2 or 3 times at the end of last year and began the conversation w/ medical staff about a referral to palliative care as well as starting the process of physician assisted death, which thankfully is an option in California. We had a telephone conference w/ the palliative care folks in early February and it became clear to us all that hospice was the agency that would be most appropriate to his case. The referral was made and the multidisciplinary hospice team was amazing, warm supportive to us all, available as needed. They arranged for medical equipment to make Alan more comfortable, including a better quality hospital bed. They arranged for him to have a massage. We had not had previous experience w/ hospice and I can unequivocally recommend Kaiser's hospice care. Tammy, who had experience w/ another hospice organization w/ her late grandmother several years ago, said the experience this time was much better. Alan's life ended March 27 and we miss him very much but are glad he was able to prioritize his quality of life over its longevity.

From the owner: Your health and safety are always our top priority. To help you protect yourself and your loved…read moreones, we've gathered the most important information and guidance on the coronavirus and COVID-19. Go to our website. You have many ways to get care without leaving the comfort of your home - including an e-visit, phone, video appointments and email. This allows you to still get great care while helping to address the community spread of COVID-19. To book an in-person appointment, or if you're concerned about your specific health condition, visit our website for your local information on appointments and 24/7 advice.

My mother was close to death and I had no idea how to comfort her and make her transition easier as…read morethis was happening so fast. I googled Hospice and came across MD Choice that had some good reviews. I had no idea who I was calling but there had to have been some divine intervention pushing me to this call and this company. After a few questions I received a call from Dr De Leon who was the most compassionate and caring doctor I have come across. He sensed my immediate need, came straight out to the house, assessed my mother and went himself to the pharmacy to pick up the needed medications. He knew the urgency and took it upon himself to do all the footwork. He obtained the needed comfort medication, stabilized my mother and allowed my mother to pass peacefully all within a matter of hours from making that initial call. When she did pass that evening, he again, arranged for everything from the pronouncing to the calls according to the pre-arrangements. Without MD Choice and the connection with Dr De Leon, I don't know how I would have been able to handle the situation. His immediate response on a Sunday, his Taking control of the situation and quick actions made such a difference in the final few hours my mother had. If you find yourself in a situation like this and needing someone to help in this time, I highly recommend MD Choice and Dr De Leon. I am forever grateful to MD Choice and Dr De Leon for acting so quickly and with such caring and love in this terrible time of need. Thank you from the bottom of my heart and the hearts of my family.

My brother used MD Choice Hospice for only a week before he passed. But we're extremely happy we…read morechose them. Not only were they able to provide significantly more daily visits from their team of nurses and aids than the other options we considered, but they were incredibly responsive, efficient, and helpful with every question or request we had--and that includes their 24/7 on-call team. Cheryl, the RN Case Manager, in particular, was a godsend. It was a huge relief to be able to rely on them so thoroughly from day one. They delivered everything we needed within hours of getting the paperwork done; and both Cheryl and an aide were there for the last few hours my brother was alive--providing support and care. We really can't recommend them highly enough!

i so badly wanted to upload my complaint i filed but it doesn't allow it, my complaint is so long…read moreso in brief this is just a story of how my daughter was treated with this god awful agency. it's painful to even give a 1 star. the care what care they didn't do anything. quality of care was a joke (really not a joke) i am a furious mom who is telling my daughter's story. it takes hours on end for them communicate regardless if was serious or not also not to mention when she passed it took the agency 3 hours to find a nurse to pronounce my daughter's time of death. and mind you that's after multiple calls the the crazy place. what kind of care are they providing when you call them it goes to a hotline who then transfer you to a nurse yet they both ask the same questions then only to be told that they have to find a nurse (find a nurse ugh) and then wait hours on end for the actual nurse to eventually call you back. if they have the audacity to treat people this way then they should not be in business signed a angry mom

The social work and nursing staff are inexperienced and unhelpful to navigate the complexities of…read moreelder care, Medi-cal and HISS. Do not use them in the East Bay.

There aren't enough workers to care for patients sometimes the odor isn't pleasant when you walk in…read morethe nicest person was the black lady at front desk great personality and was always helpful

Negative stars if I could…read more Where to begin... You have a choice to choose your nursing home, I didn't know this! And if you are not happy with the care, you also have a choice to pick another place to get you or your loved one transferred to. This place should not still be in existence. Review long overdue. I tried to report them. But didn't know how. My 88 yr old dad got Covid May 2024. He was transferred here after his ER visit and few days of hospital stay to get OT/ PT. He got put into an isolation room where they moved the patient before him without letting the family know, they came looking for their mom after my dad had been transferred into the room. Then we saw the sign outside the front door that there was a scabies outbreak (that lasted at least another month more). My dad needed assistance to walk to the bathroom. The bathroom was Out of Order! They gave him a commode with no access to soap or sink for clean water. Because he was supposed to be in isolation for 4 more days, no one came to help him! The morale was so low here. Not a single heart beat in this place. He got up by himself to use the commode and walk around the room. Then one night (day 3), he was cold, so he asked for an additional blanket, the staff took the blanket from the previous patient's bed (the bedding had still not been changed and washed a few days later), and gave it to him! That is not ok in general, all kinds of health violations. did I mention earlier there was a scabies outbreak??!? #1 way to spread scabies in nursing home was thru bedding!!! The outbreak has been going on for a few weeks and was out of control. After the supposed 4 days of isolation, they still did not take my dad off. I argued with the staff. Still stuck in the same room with old bedding, with no help or any PT/OT services. We had to seek out his case manager to ask for a care conference. They did not call us first. So finally the next day we met up together, they said he needed PT/OT for at least a month. I laughed out loud. At the end of the meeting, they asked if we had any questions and we told them, yes, "I would like to have my dad discharged immediately." Thankfully he was completely able to walk around and use the bathroom by himself, we signed an AMA discharge agreement, and he left the next morning.