My fathers caregiver Jeannie Taylor has been a blessing. We could not have gone through our…read morefather's passing without her.

My caregiver Carolina Figueroa is the best of all caregivers she brightens my morning every day and…read moreno task is too small or too big for her! Definitely a keeper!!!

I recently contacted Alice Home Care for some advice as I had used them for my uncle during the…read morepandemic. I needed advice about help I needed in an area that Alice Home Care did not service and Alice was very helpful with a referral and also helped me with concerns I had with that other agency. The direct care I had with working with Alice Home Care was over the top. We were in the pandemic. My uncle had fallen and had Covid and needed home care. Alice met me at the house and we proceeded to get information from my cousin about what was needed for his father. Then my cousin fell ill during the talk. Alice saw the severity of the situation and brought in help within a couple of hours. This was amazing. And so badly needed. Eventually a longer term solution was found by Alice and the care was used for several months until my uncle moved to assisted living. Alice Home Care came to the rescue, brought in care that the family appreciated, and was very open in communications.

I looked around for in-home care after a stroke, interviewed 3 agencies and chose Alice Home Care…read morebecause they seemed to fit my needs best. The ED was responsive & clear; the agency got top independent reviews, and their minimum hours fit my needs. They gave me a wonderful caregiver from Eritrea who turned out to be a delight as well as so so helpful. I've recovered much of my lost function, thanks largely to her. Thank you Alice Home Care.

I believe John D's review of Mercy is poorly written and gives the wrong impression of Mercy…read more Mercy is a non-denominational, full service facility, with a secure campus that has 24/7 Reception, beautifully landscaped gardens, and every service a resident could want: three nutritious meals every day; a variety of daily activities and special events; housekeeping service; 24/7 floor staff for night or day emergencies. Mercy is run by the non-profit Eldercare Alliance. They're associated with the four AlmaVia facilities in the Bay Area. We needed a facility for my 85-yr old MIL who is physically healthy, but has a mild-to-moderate case of dementia. We wanted a full-service facility so that as she declined, we would not be forced to move her somewhere else (disruption is highly stressful for dementia patients). My MIL is in now in Asst. Living. Although reluctant (as many elderly are) to make "the move" out of our home, she quickly adjusted and in less than a month's time was telling her friends she absolutely loves it at Mercy. She loves how caring and friendly all the staff is, and how quick everyone was to learn her name. She loves the reassurance that she will be escorted to and from her bath, so that she need never worry about falling. She enjoys the food, which is quite good (we've eaten there with her a number of times). She appreciates the choice of activities and for the first time since being widowed, is making new friends, because Mercy provides a supportive sense of community for its residents. Unlike John D., we investigated seven different senior facilities nearby our home. There are many different types, but we needed a full service facility with a Memory Care unit. But what makes one facility different from another is the staff. And Mercy's staff is VERY, VERY GOOD - at all levels! There were some minor issues at first because moving in and getting her settled was complex; but Mercy was always responsive and showed themselves willing to go that "extra mile" for my MIL's comfort. We have visited elderly friends at other (even more expensive) facilities where the night staff was sullen and uninterested when a resident comes to ask a question. We have had many interactions with Mercy staff and all have been 100% positive. We are convinced that Mercy was the right choice. They are a caring, compassionate, and highly professional care facility. Oakland seniors are lucky to have Mercy in our city! (Note: edited June 2014 to reflect that Salem is being sold to finance an expansion of Mercy's campus to provide additional Memory Care units. Salem is being purchased by a for-profit corporation, similar to Sunrise Living and AgeSong.)

Mercy Retirement is a hidden gem in Oakland California for senior living. 150 years of caring and…read morecompassion, along with world class culinary experience and award winning executive chef Steven Catindig.

This review is long overdue for Czarina and her team at Premier Homecare Angels. Right before…read moreThanksgiving 2023, my parents moved in with me and my family after my father had a triple bypass surgery. While he was recovering, my mother was later diagnosed with dementia. My husband and I quickly became overwhelmed with juggling our four school-aged kids with the differing needs of my elderly parents. We shared these challenges with Czarina and with her encouragement and help, she introduced us to Aurora, one of her amazing caregivers. Aurora was meant to assist with caring for my mom. Aurora became our angel at home for the two days/nights she was with us. As a very experienced caregiver, she gave us a brief reprieve in the middle of the week which helped us spend time alone with our kids since we knew my parents were being well cared for at home. Aurora is warm, patient, and loving. She took such good care of my mom and I will be eternally grateful for that. It was a plus that Aurora was a great cook and regularly cleaned my parents' room and did their laundry. Because she spoke Tagalog, I could hear my mom and her talking for hours during the day. She prepared my parents meals, cleaned up after them, bathed her and helped her in the bathroom. She even went with my mom to the hair salon, and fixed my mom's hair beautifully after her baths. There came a point when my parents decided to move into a senior community. Czarina was there again to help us. She called around to see what places had openings, walked us through the process of obtaining the necessary forms from Kaiser (and even called the doctor to help us get it signed), and gave us an idea of what to expect in those settings. This was my family's first experience with a caregiver and searching for a senior home. We were definitely more than satisfied with Czarina's guidance, as well as Aurora's kindness and gentle care for our mom. Thank you Premier Angels! If you're in need of some help for yourself or a loved one, look no further. Call Czarina and she'll help guide you as to what options might be best depending on your individual needs.

Very responsive team! My aunt was having a hard time taking care of my uncle who's health is slowly…read moredeclining. We thought she needed a break since she's his caretaker 24/7 so I started reaching out to local in home care provider. Premier Homecare Angels representative, Tedd, was very responsive, called me right away that same evening regarding my needs and explained everything I needed to know. They put me at ease and assured me just by sharing their knowledge of the whole process and empathy towards the whole situation. They made it simple! Next step was for someone to come into my aunts home to assess and ensure they needs I had described to them that we were looking for was accurate and to find a caregiver match with both my uncle and aunt. They were so flexible and when I scheduled the visit Tedd came out himself to assess on a Saturday, a few days after my initial call. That's great as we were looking to start the in home care services asap! Wow we were so impressed by his attentiveness, candor and putting my aunt and uncle as ease when we met. Long story short, we decided to move forward with Premier Homecare Angels. Tedd found a match for us with our care needs and schedule and sent someone out the following week! Great service, communication and flexible/willing to work with the client! Great all around! Unfortunately, my aunt/uncle are relocating to Arizona soon so this is a short term assignment but I wouldn't hesitate to reach out to them again if I ever need any in home care services!

Pathways Hospice of Alameda County was wonderful in caring for my cousin in the final weeks of his…read morelife. Their professionalism, kindness and compassion at a difficult time meant more than my words can express. Their calmness, openness and patience with all of my calls and questions kept me grounded and better able to manage expectations and communications with the rest of his family. Pathway's care ensured comfort and dignity when it mattered most, and for that, our entire family is deeply grateful.

Pathways is not a good company!! Not only do I not trust hospice period, regardless of program it's…read morefrom, but this review is merely going to be talking about my personal experience with them via their "grief support" counseling! They will kick you out mid-care if you also have mental health issues and recieve GENERAL therapy for mental health, which is also a form of discrimination! I was receiving virtual grief counseling weekly through them, and not only what I said above, but also their therapist I had, Katherine, was lying to the supervisor about me not ever talking about my grief to her, when in actuality, I have been, but she also has been asking me to explain details to her about my other stressors too, which lead to my instincts to be honest with her. However, that has lead her to shift to only listen to those moments rather than my grief moments, hence the belief of hers that "I was never talking about grief" in our sessions, so I had stopped telling her my other details entirely with "I'm not going to explain more details about that because then you're going to say it's not grief" before she asked from then on. Still despite that though, the last session was an uncalled for the last session, with using the adamant excuse that she was ending my care because "I had other problems distracting me from grief"(literally still sticking to the story that I was not talking about my grief). I then just spoke to her "supervisor", Tom May, who, rather than make Katherine take accountability, instead revealed the real reason; he had Katherine kick me out mid-care, and according to what he said, other people too, because "we're no longer servicing those who have a counselor already"(his words). I asked him why specifically because I told him before that I have a general therapist who helps with my general mental health, but she doesn't specialize in grief therapy, hence why she referred me to them. He then said "we're short staffed and we have others who really need our care on our waiting list" and mentioned that it was the management's decision. Since that told me that he was saying in other words that those people's grief mattered more than mine and/or the others he kicked out(since he admitted he was kicking us out to cater to them on the waiting list, rather than just focusing on hiring more people if they were really short staffed), I then asked to speak to such management, Tom refused and kept saying "I'm sorry, I can't fix that", which I believe is utter BS because if they were able to suddenly make that change in the middle of our sessions, then the right thing can be done and have it be reversed back, but he refused with the "I can't" BS! Moral is, if you have mental health issues on top of your grief that you also receiving support for, do NOT pick this place! They will either deny you on the spot(I've had a lot of losses within 5 years, and have been unable to receive AN OUNCE of grief support within those years because all the places I've reached out to prior to Pathways have all said no simply because of my mental health history) OR they will kick you out mid-care, leaving you in limbo with unfinished grief treatment with the excuses mentioned above! They do not care about clients at all, especially ones that have mental health issues on top of grief, like most other grief places! It seriously is difficult for a mentally ill person to find support for grief for crying out loud!!

My mother was close to death and I had no idea how to comfort her and make her transition easier as…read morethis was happening so fast. I googled Hospice and came across MD Choice that had some good reviews. I had no idea who I was calling but there had to have been some divine intervention pushing me to this call and this company. After a few questions I received a call from Dr De Leon who was the most compassionate and caring doctor I have come across. He sensed my immediate need, came straight out to the house, assessed my mother and went himself to the pharmacy to pick up the needed medications. He knew the urgency and took it upon himself to do all the footwork. He obtained the needed comfort medication, stabilized my mother and allowed my mother to pass peacefully all within a matter of hours from making that initial call. When she did pass that evening, he again, arranged for everything from the pronouncing to the calls according to the pre-arrangements. Without MD Choice and the connection with Dr De Leon, I don't know how I would have been able to handle the situation. His immediate response on a Sunday, his Taking control of the situation and quick actions made such a difference in the final few hours my mother had. If you find yourself in a situation like this and needing someone to help in this time, I highly recommend MD Choice and Dr De Leon. I am forever grateful to MD Choice and Dr De Leon for acting so quickly and with such caring and love in this terrible time of need. Thank you from the bottom of my heart and the hearts of my family.

My brother used MD Choice Hospice for only a week before he passed. But we're extremely happy we…read morechose them. Not only were they able to provide significantly more daily visits from their team of nurses and aids than the other options we considered, but they were incredibly responsive, efficient, and helpful with every question or request we had--and that includes their 24/7 on-call team. Cheryl, the RN Case Manager, in particular, was a godsend. It was a huge relief to be able to rely on them so thoroughly from day one. They delivered everything we needed within hours of getting the paperwork done; and both Cheryl and an aide were there for the last few hours my brother was alive--providing support and care. We really can't recommend them highly enough!

I been to the Hyatt Regency San Diego a few times and the Piedmont Gardens are on par with the…read moreHyatt. They are most definitely the best rehab center in the East Bay. The staff like the other care centers are the best, with their system of care and comfort they cannot be beat. Now I know why it's almost impossible to get in for care. Their kitchen menu is like gourmet food, and you can order ala-carte. There is a rooftop garden, with a fantastic view. An atrium with a lush garden I want in my backyard. A real gem in Piedmont in Oakland. I don't want to go home. Two weeks isn't enough to spend there.

I spent two weeks in the Piedmont Gardens Skilled Nursing facility in Oakland in July-August 2026…read more The care I received was excellent. The lay-out provided both privacy and mingling with others, as one wished, The staff was very competent and caring, the food was surprisingly delicious. Choices at every meal! Ice cream on request! Most important was the warmth and encouragement of the nurses aides and assistants. I highly recommend it.

Bay Area Healthcare Center helped my husband recover from a serious infection that left him weak…read moreand confused. Every person in this facility is attentive and caring. The MD, Nursing, Patient Care Assistants, Housekeeping, PT, OT, Activities people, Receptionist, and Admitting Staff and Social Workers. The food was good and healthy. My husband went home after a 21 day stay with help from all of them to a safe home setting. Ginny Kamp

The team cared for my mom for over two weeks after a fall. They were very knowledgeable, courteous,…read moreand responsive. They listened to our concerns and addressed her needs appropriately and timely. The facility is clean, very well managed, and welcoming. Patients are provided with well-rounded, engaging activities. I appreciate how they made a difficult time more comfortable and pleasant for my mom. I would recommend the facility to anyone who has had a similar medical need.