Angels. These people are angels. If you read through the other reviews, I could not agree more. It's all been said, so I'll keep it short. I literally was at the end of my rope. I couldn't pick up my Mom when she suddenly couldn't walk anymore. She was on Kaiser Hospice with terminal bone cancer (wow, also incredible people!) and they recommended Roxana. Victor was wonderful on the phone. Sensing I couldn't make another night, he managed to have a nurse at the house by 9:00 p.m. "Angel" Nurse Blanca and Roxana walked in that night and jumped into action, literally. Firing off instructions between the two, they immediately cleaned my Mom and got her comfortably into bed, fixed the room, etc. On a later day, I went to the store when they were putting in a catheter because they knew I didn't need to hear it. They know so much about taking care of the caregiver! When I got back, the entire living room was organized, clean, medicine logs, every single medicine organized. I couldn't believe how wonderful they were. Blanca literally never left my Mom's side. She called her "Princess" and stood for hours fanning Mom with a calendar b/c she was hot. She had to sleep over b/c she lived far away; she's a wonderful person. We didn't speak the same language (my fault) but it didn't matter at all. Universal sign language worked just fine. There's apps that translate the spoken word. They also worked with Kaiser Hospice which helped immensely. They were knowledgeable about Mom's meds and condition. Roxana was also amazing; dropping by. Explaining everything to me. Taking time to talk to me often. Just overseeing everything. This 'short' review isn't so short. I have a million other things I could describe about Nurse Blanca's amazing help but I'll stop. Unfortunately, it was only for five days. Mom passed and Blanca made sure we had our time alone with no one in the room. Just what is needed but you don't know these things at the time. Their experience is worth every penny. I don't know what I would've done without them. Angels. read more

Cynthia was warm, dedicated and professional. She went above and beyond in caring for our loved one in Hospice.

My uncle received beautiful care from Sophia. He felt calm and happy after the care, bathing and conversations they shared. I am grateful that he passed away knowing he received the care and respect he deserved. read more

Roxana Home Care provided my mother with expert and kind care. We had three visits a day in which they tended to my mother's needs from sponge baths to feeding to monitoring and adjusting oxygen levels. I cannot recommend them highly enough. read more

We hired Roxana to provide 24 hr hospice care for my Mom's final days. They were recommended by UCSF and it was clear they had worked together many times before. That integration between the UCSF Hospice team and the Roxana caregivers made coordination so much easier in a very stressful time. On my first call to Victor he explained their services, what they do and don't do and how they coordinate with the hospice team, especially the nurse. I felt very comfortable with going with them. They needed to have a team in place in 5 hours and they delivered. Each and every caregiver was fantastic. Very friendly and more importantly caring for my mother. Repositioning, changing, feeding, whatever she needed. Around the clock they were by her side (I was checking with a video camera). Very thankful to the Roxana team for making Mom's final days as comfortable as possible. Would highly recommend them to anyone looking for hospice help. read more

Roxanna is helping my husband and I and we think she is an angle! She takes care of all our needs and handles them with perfection! We got her name from a friend who she is took care of for five years! She is on time, cheerful and very compassionate and confident in what she is doing! If you employee her you will be so thankful! Her years of experience really pays off ! she has gained gained over 32 years! She is fun to be around and her personality is so marvelous! BK FERGUSON. My husband agrees 100 %! We are both 86 and after she is here we fell 50 years old! read more

I have nothing really to say but Terrible customer service! Called to get a quote, some guy picked up the phone and didn't even seem like he wanted to even pick up the phone. read more

Roxana Family Home Care is an appropriate name for this company. Hospice suggested this company and they truly treat my wife and myself like family from the first day. Roxana is a sincere giving person. She loves her work and cares deeply. Rich Philliposian read more

Thank you Roxana Home Care thank you to the team of Victor, Paola, Zuleyma and Wendy for helping me with my loved one in his last days. I really wish I found Zuleyma sooner. Thank you for helping me with donating after his passing as well. You guys are #1. read more

Victor at Roxana Home Care is an absolute gem. He spent time to thoroughly explain the ins and outs of in-home services, and was a superb resource for us in a very stressful time. (Roxana is connected with Kaiser.) Victor helped us arrange in-home helpers for my mom as she recovered from a tough round of chemotherapy (not hospice care, as with the other reviews I see here). Roxana staff came to my mom's house daily for 5 days, in 5-8 hour shifts, when she needed help with simple meal prep, light sweeping and cleaning, and getting to and from medical appointments. We were concerned about potential falls in her weakened state, and she benefited from being under the eye of the friendly helpers. Thanks so much, Victor and Roxana Home Care! read more

I have been working with Roxanna for about 6 months: they care for a friend who is bed bound. All persons I have dealt with have been professional , caring and very helpful. Victor and Paola on the mahagement side have been superb and flexible. Julie and Zulema ( sp?) have been my friend's caregivers and I cannot praise them highly enough. They have been caring and so very responsible and professional while working in a difficult situation. I highly recommend Roxanna to care for your loved ones!-very very nice and competent people read more

Highly recommended. Everyone was caring, and professional. They were recommended by By the Bay Health (Hospice). They cared for my sister 24/7 during the last couple of months of her life. They kept in touch with me (I live 3000 miles away) so I knew how she was doing. My sister's time in hospice was made much easier with the 24/7 care from the Roxana staff. I live in Pennsylvania so knowing that she had reliable, caring professionals tending to her was a great comfort. Victor (in the office) was always available to answer questions or concerns and making sure things were done right. The caregivers were patient and did their best to keep her comfortable. They were so kind and helpful to me after her passing and helped me take care of so many things. These are truly incredible people that do exceptional work. I'm very grateful to all of them. read more

I was so happy that this home care was on my side when I needed help with my husband. They sent very good people to assist me with my husbands illness. They were very patient with me and were kind and reliable and well trained individuals. They helped me see through the end in hospice care. They were referred to me by the Kaiser Hospice team and their social worker helped me contact them. Great work! read more

We were referred to Roxana Home Care by a hospice organization. Although we only needed Roxana Home Care for a short while, we were very happy with the home health care workers and the management. Thank you for taking such good care of my mom. read more

If I could give them 10 stars I would. Roxana and Miriam were exactly like angels from heaven. They enabled us to keep my brother at home while he was in the final stages of pancreatic cancer. They came in to the apartment and organized everything immediately. They created medication logs and made sure that we had everything we needed on site. They cared for my brother lovingly and with expertise that we did not have. They kept him comfortable and clean And supported us through the entire process. Roxana recognize the signs when he was in his final stages and was able to coach us through what we needed to do to ensure he had closure and felt safe to go. Their dedication and compassion helped my family get through this very dark time. Hospice was also great but they are not 24/7. If you're in a similar situation do yourself a favor and call Roxana. You will not regret it. read more

Roxana Family Home Care was referred to me by Kaiser Hospice for the care of my husband during his last days. I can't say enough about them. They were very helpful and understanding in setting up a care schedule on very short notice. We had round the clock nursing for the last five days and the caregivers were all so warm and kind. They kept him comfortable and peaceful. They gave me peace of mind that I was able to help provide for him the care that he deserved. Thank you Roxana, Victor, Angie and Ramiro. You are all angels and I am forever thankful. read more

My husband made a valiant attempt to survive terminal kidney disease. His caregiver developed an infection and I was anxious as to what to do. Maud from Hospice By the Bay suggested Roxana Family Care Home. Roxana, Claudia and Nora stepped in and organized the care. He was treated with respect and made comfortable. The caregivers not only took care of the patient but assisted me through the difficult transition. I recommend them to anyone who needs care in the Bay Area! They are superb and I am a retired nurse who knows excellent care when I observe it!! Elaine W read more

My sister-in-law was diagnosed with cancer w/6 months to live. She died after 30 days. She had many complications as the cancer was eating through her bones. She could not move without total and complete pain. Roxana and her team were like angels from heaven. They helped me and my family so much by guiding and supporting us. They helped so much in making sure our sister was comfortable and at ease. She and her team are angels - Kind, caring and beautiful. I could not have done this without them. They are truly the most amazing people I've ever met in my life. I'm so thankful for them. read more

During the last weeks of my brother's life, Roxana Family Home Care provided a shining light in a very dark time. Everyone in the organization was compassionate, professional, and willing to go the extra mile. I will never forget Roxana's dedication; when she was heading home after the first long, difficult day, I called about a new problem that had come up, and without a moment's hesitation she turned around and went back to spend several more hours caring for my brother. Everyone on the staff worked so hard to give my brother comfort and dignity, and to support the family in every possible way. I cannot thank them enough for all that they did for us. read more

The care given to my Dad in his last days was more than exceptional. All three caregivers provided so much support I don't know what we would have done without them. They quickly became family to all of us. Diana C. read more

After learning of our mother's stage 4 cancer, we immediately arranged for Hospice to assist us in her final weeks of life. As it became clear that her death was quickly approaching, I became overwhelmed with the responsibilities and asked for the Hospice to recommend a home health care agency to assist with the duties. Roxana Family Home Care came in our hour of need. They provided us with an overwhelming sense of safety and security in what is a chaotic and frightening time for anyone who has not gone through an experience like this before. Each of their staff members was kind and compassionate and skilled. They ever alerted us minutes before my mother passed so we would be present at the time of her death. I can't thank them enough for their services. I would recommend them without hesitation. read more

Roxana Family Home Care took care of my mom for almost 2 years before she became incapacitated and could no longer live at home. Roxana and her team were so loving and cared for my mom as if she were her family. They kept her house clean, washed her clothes, gave her massages, served home cooked meals daily. They even sat with me at the hospital when my mom had to be hospitalized. Roxana and her team are earth angels. Each one enjoys their job and are dedicated to the well-being of their clients. Wonderful services provided. read more

Angels! Angels! Angels! That's how I feel about Roxana's Family Home Care!! My brother Brian was diagnosed with Pancreatic Cancer year ago and his final wishes were that he be home for hospice listening to the Beatles until it was his time to move on. Bringing my brother home for hospice with my sister was a terrifying experience until we contracted Roxana Family Home Care. They were there to care for Brian's every need in a wonderful loving way. Roxana & Miriam were both kind, loving and experts at what they do. They made sure all of my brothers needs were taken care of in the most loving and gentle manner. It seemed like they had a sixth sense about what he needed and when he needed it. They helped my bother pass on to the other side in the most graceful dignified way. The one thing that sticks with me the most is when watching the loving care they gave to my brother Brian, if you didn't know better, you would have thought he was their son. Brenden Delaney read more