This review is long overdue for Czarina and her team at Premier Homecare Angels. Right before…read moreThanksgiving 2023, my parents moved in with me and my family after my father had a triple bypass surgery. While he was recovering, my mother was later diagnosed with dementia. My husband and I quickly became overwhelmed with juggling our four school-aged kids with the differing needs of my elderly parents. We shared these challenges with Czarina and with her encouragement and help, she introduced us to Aurora, one of her amazing caregivers. Aurora was meant to assist with caring for my mom. Aurora became our angel at home for the two days/nights she was with us. As a very experienced caregiver, she gave us a brief reprieve in the middle of the week which helped us spend time alone with our kids since we knew my parents were being well cared for at home. Aurora is warm, patient, and loving. She took such good care of my mom and I will be eternally grateful for that. It was a plus that Aurora was a great cook and regularly cleaned my parents' room and did their laundry. Because she spoke Tagalog, I could hear my mom and her talking for hours during the day. She prepared my parents meals, cleaned up after them, bathed her and helped her in the bathroom. She even went with my mom to the hair salon, and fixed my mom's hair beautifully after her baths. There came a point when my parents decided to move into a senior community. Czarina was there again to help us. She called around to see what places had openings, walked us through the process of obtaining the necessary forms from Kaiser (and even called the doctor to help us get it signed), and gave us an idea of what to expect in those settings. This was my family's first experience with a caregiver and searching for a senior home. We were definitely more than satisfied with Czarina's guidance, as well as Aurora's kindness and gentle care for our mom. Thank you Premier Angels! If you're in need of some help for yourself or a loved one, look no further. Call Czarina and she'll help guide you as to what options might be best depending on your individual needs.

Very responsive team! My aunt was having a hard time taking care of my uncle who's health is slowly…read moredeclining. We thought she needed a break since she's his caretaker 24/7 so I started reaching out to local in home care provider. Premier Homecare Angels representative, Tedd, was very responsive, called me right away that same evening regarding my needs and explained everything I needed to know. They put me at ease and assured me just by sharing their knowledge of the whole process and empathy towards the whole situation. They made it simple! Next step was for someone to come into my aunts home to assess and ensure they needs I had described to them that we were looking for was accurate and to find a caregiver match with both my uncle and aunt. They were so flexible and when I scheduled the visit Tedd came out himself to assess on a Saturday, a few days after my initial call. That's great as we were looking to start the in home care services asap! Wow we were so impressed by his attentiveness, candor and putting my aunt and uncle as ease when we met. Long story short, we decided to move forward with Premier Homecare Angels. Tedd found a match for us with our care needs and schedule and sent someone out the following week! Great service, communication and flexible/willing to work with the client! Great all around! Unfortunately, my aunt/uncle are relocating to Arizona soon so this is a short term assignment but I wouldn't hesitate to reach out to them again if I ever need any in home care services!

Having a family member in the hospital is scary. Having to bring them home and take care of them is…read moreeven more intimidating. Luckily, we were put in contact with OneHealth for my fathers post hospital stay. We were so impressed with their punctuality, professionalism and knowledge. The nurse that came by was extremely patient in explaining how to do dressing changes and explained in great detail on how my father was to take all of his medications. The physical therapist, Jim, was beyond our expectation. He was so helpful and compassionate. You could tell that he really loves his job.  Although I hope to never need their services again, I would not hesitate in contacting One Health.

This agency is truly a joke! Trying to get anyone on the phone that is above the receptionist…read morelevel is worst than getting a root canal! The nursing staff who did the assessment was absolutely superb! The pt who did the evaluation was incredible! But the administration?? Truly a joke! First off, the receptionist is rude, disrespectful and has zero empathy. I wonder how much sensitivity training they get?! You are dealing with families going through very tough times in their lives. Her behavior is unacceptable and she is truly in the wrong industry. I spoke with the assessment nurse about it who left a message for "Kevin". I have no idea who Kevin is or what his title is. I received a voicemail from Kevin days later. I mean DAYS! I call back and the receptionist tells me he never called me and essentially calls me a liar, as I'm staring at Kevin's voicemail on my phone. She refused to put me through to him. That was the last straw! The previous day, I attempted to contact the nurse who had seen my husband only ONCE since his assessment and it was 9 days AFTER the assessment! My husband had a massive heart attack, followed by a serious fall, resulting in bodily harm and injuries, for which he was hospitalized again. Here I am chasing her and she can't give me an appointment to save her life. I told her he has an emergency dental issue and I need to take him to the dentist and she tells me her only availability is during the dental appointment! She then proceeds to get an attitude with me about my "frustration" with her. The next day when I attempted to speak with this Kevin person, whose voicemail had come in during the weekend, and was unable to, I had had it. I fired the agency over the phone and on the spot! Later that day I get a text from the evaluating pt to come and discharge my husband the following day. Are you kidding me?? I was respectful and declined. I contacted our PCP for a referral to a different agency. The agency called me an hour later. They will start in a couple of days. If you truly want good home healthcare services, this is NOT the agency to go to! The evaluating staff are great but after that, good luck! And heaven forbid you need to speak with someone with any type of pull. Forget it! The crass receptionist speaks for the entire administration.

I needed to find home care for my Mother for 5 weeks, prior to her move into assisted living. First…read moreLight was very helpful from the beginnning and although they were aware that this would be a short term arrangement, they have been very responsive and accomodating throughout. My Mom has appreciated the friendly and efficient help. The field manager is eager for feedback to be able to adapt training toward staff, which appear to be chosen based on the initial assemessment. They would also be sure to schedule staff my Mom felt comfortable with or had an affinity for. It was difficult at first for her to accept help with things like dressing and bathing, however she has been grateful for the help and has made several comments on how friendly and efficient staff has been and has been impressed with the quality of care and other services, such as light house work and meal prep. I would highly reccomend FirstLight!

Would highly recommend FirstLight Homecare of the Peninsula as an agency if you are looking for…read moresomeone to take care of your parents or grand parents. All the staffs are great and caring. And if you have some questions and need some answers about the care that FirstLight provides, then Julie San Mateo is the person to talk to, she will help you right away !

A Truly Heaven‑Sent Home Care Experience I stumbled upon…read moreHeavens Home Care during one of the most challenging chapters of my career. My client -- a difficult, abrasive, and deeply wounded man -- had just been relocated from Marin to the East Bay. He was on the brink of homelessness, angry at the world, and nearly impossible to reach. After securing him a forever home in Hayward, I knew he needed more than a roof over his head. He needed connection. He needed patience. He needed someone who could see past the thorns. Enter Heavens Home Care. From the very beginning, I was fortunate enough to secure weekly companionship through their team, and that's when Sela stepped into his life. What happened next was nothing short of remarkable. This was not an easy case. It was an uphill battle every single week. But Sela -- with her warmth, her steadiness, and her unwavering compassion -- broke through a crusty old shell that many had given up on. She didn't just provide care; she provided humanity. She saw the man beneath the anger, and slowly, gently, she coaxed him back into the light. Over time, I watched a transformation I never thought possible. The man who once barked at anyone who dared get close began to soften. He laughed. He opened up. He trusted. He blossomed into someone almost unrecognizable -- a true ray of sunshine where there had once been only storm clouds. What grew between Sela and my client was far more than a caregiver‑patient relationship. It became a genuine friendship, built on respect, patience, and the kind of tender loving care that can only come from someone who truly believes in the work they do. Heavens Home Care is, without question, family. Not just in name, but in spirit, in action, and in the way they show up for the people who need them most. If you are looking for care that goes beyond the checklist -- care that heals, uplifts, and transforms -- look no further. Heavens Home Care lives up to its name in every possible way.

Sela has been with us almost a year taking care of my paralyzed husband. In addition to doing a…read moregreat job caregiving, Sela has a wonderful personality and is very caring and attentive. The personal relationship is equally important to my husband as well physical care. It is rare to find a perfect balance of both great physical care and Sela's personal attributes.

We used Provident services for about 12 weeks after my mom returned home from being hospitalized…read morefor 6 weeks with life-threatening pneumonia. Overall, we had a GREAT experience with case manager Jennifer and the caregiver "Jo" who became my mom's main caregiver. Coordinating care for an elder is no simple task - there is no way I could have given my mom all the support she needed for a successful recovery. It took a while and we had to try a few caregivers, but Provident filled in exactly as I needed them when we needed them approximately 10-20 hours per week. Difficulties, but still deserves "Great" rating: A major challenge was finding the right schedule and caregiver for my mom, but that was resolved to her liking. A second major challenge was our thinking my mom's LTC insurance policy would cover a significant amount of the cost, but Provident Care Home Care is not a Medicare qualified provider, so we paid out of pocket and may get some reimbursement from her insurance but we don't know yet. HOWEVER, even if we have to pay the full amount for her 12 weeks of care from Provident, it was 100% worth the expense. Finding a private caregiver is always an option. However, I really appreciated having an agency and a care coordinator to ensure adequate coverage and provide general support for me as my mom's primary caregiver.

My family and I have had an excellent experience with Provident Home Care for the past six years…read moreand are very pleased with the services they provide, in terms of scheduling, selecting caregivers, and handling payments. Jennifer has been very attentive, enthusiastic, and easy to work with. The caregiver assigned to my stepmother has been so helpful and positive--she has been called a second daughter. We are grateful to Provident and their caregiver for taking such good care of my stepmother.

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

Angels. These people are angels. If you read through the…read moreother reviews, I could not agree more. It's all been said, so I'll keep it short. I literally was at the end of my rope. I couldn't pick up my Mom when she suddenly couldn't walk anymore. She was on Kaiser Hospice with terminal bone cancer (wow, also incredible people!) and they recommended Roxana. Victor was wonderful on the phone. Sensing I couldn't make another night, he managed to have a nurse at the house by 9:00 p.m. "Angel" Nurse Blanca and Roxana walked in that night and jumped into action, literally. Firing off instructions between the two, they immediately cleaned my Mom and got her comfortably into bed, fixed the room, etc. On a later day, I went to the store when they were putting in a catheter because they knew I didn't need to hear it. They know so much about taking care of the caregiver! When I got back, the entire living room was organized, clean, medicine logs, every single medicine organized. I couldn't believe how wonderful they were. Blanca literally never left my Mom's side. She called her "Princess" and stood for hours fanning Mom with a calendar b/c she was hot. She had to sleep over b/c she lived far away; she's a wonderful person. We didn't speak the same language (my fault) but it didn't matter at all. Universal sign language worked just fine. There's apps that translate the spoken word. They also worked with Kaiser Hospice which helped immensely. They were knowledgeable about Mom's meds and condition. Roxana was also amazing; dropping by. Explaining everything to me. Taking time to talk to me often. Just overseeing everything. This 'short' review isn't so short. I have a million other things I could describe about Nurse Blanca's amazing help but I'll stop. Unfortunately, it was only for five days. Mom passed and Blanca made sure we had our time alone with no one in the room. Just what is needed but you don't know these things at the time. Their experience is worth every penny. I don't know what I would've done without them. Angels.

Cynthia was warm, dedicated and professional. She went above and beyond in caring for our loved one…read morein Hospice.

Convincing my mom that she needed extra care at home was challenging and once she signed off, I…read moreknew I'd need to find the perfect fit for her if it was going to work out: she's always been incredibly capable and has extremely high standards. After meeting with other senior care companies, it was immediately clear to us that All Seasons Homecare was the team we'd hire. From the thorough evaluation of my mom's home by LouAnn (who my mom fell in love with on the spot), helpful tips on making her home safer while she "aged in place," to the caregiver match (which was spot on), All Seasons Homecare continues to exceed our expectations. My mom constantly sings the praises of her wonderful caregiver, Kendra, who is both professional and kind. I hear in my mom's voice how pleased she is and it gives me great comfort to know that she is in good hands. LouAnn and her fabulous, high level staff are the absolute best and have provided me (and my siblings) great peace of mind. I can't recommend All Seasons Homecare highly enough!

Not a recommended caregiver company. Hired them to take care of my 82 yr old dad for 3 hrs a day ,…read more4 days a week. The ladies of the company were nice, but I think a bit rehearsed in their speech and although they said they wanted to find the right fit for my dad, the people they sent were really 'out there'. Gave specific requirements and needs that they said they could accomodate. The major needs were a good cook and someone who can hold a conversation. The first caregiver they sent changed the schedule to fit her needs and had a month long vacation planned which would have required another caregiver to be sent out. Why did they send out someone who would have to be replaced in a couple of months? We told them we were looking for someone long term. My dads desire was not to have to bounce from one person to the next. The same caregiver then decided to take $20 cash for gas that was offered in kindness, but as a professional caregiver you should know that you never take money from a patient for ethical reasons. Gas money was not part of the contract, unless the caregiver drove the patient somewhere in their own car, which she didn't. Some seniors who are a bit forgetful or just not all 'there' might offer money, unaware that it is not what should be done. The final straw with her was letting us know last minute that she couldn't come on a day she was scheduled. So we had them send out another caregiver. ( The company did reimburse us the $20 on the second invoice). The second person they sent had absolutely no personality and ruined $7 worth of chicken trying to cook a meal for my dad. It was horrible and I can't believe she would try to make someone eat it. Basically boneless thigh meat cooked in soy sauce until it was completely inedible. And white rice with nothing on it. Really?? this is someone who can cook, huh? She had no understanding of what was being said to her and I often had to say, "do you understand what I mean?" due to the lost look in her face. Ok, person number 3 was a 24 year old who had no experience! She may have been certified, but she has no interpersonal training or experience. She came several days and then I get a call from the director that the caregiver said she didn't want to go to my dads anymore because he propositioned her for sex!!!!!! OMG!! My dad is 82 and couldn't understand what was going on when I told him she pulled this. He would never do that, even in jest. The caregiver mentioned an older sister and my dad said "oh, she wants to come work here, well sure, send her over!" . And the caregiver took that and ran to the director to file an incident report that my dad propositioned her! What the HELL?? YOu have to know how to distinguish fact from fiction and this girl had no idea how to talk with people or how to understand what a senior might be talking about. My dad was mortified that she said that, and although he was unsure of his exact words, he was very clear that he never said he wanted her to be his mistress!! He told me, "she's a child, he would never to anything sick like that! ". I am totally disgusted by the parade of incompetent people that were sent to care for my dad. I'm starting a new caregiver soon and will review them after experiencing their quality of service. In the meantime, stay away from All Seasons Homecare, I would never use them again based on our experience with them.