My mother is 89 years old and so the family decided to find a comfortable place for her to stay…read more Ivy park at hayward was reccomended and so we had her located there. The facility seemed really nice. The staff were very freindly and there was coffee and cookies by the front door everyday. They have allot of events and activities daily and weekly that my mom seems to enjoy. The staff are as good as they get but i started noticing allot of turn over in employees . We had started to notice staffing shortages as well. My only concern is that my mother with all of her medical issues is well taken care of and that she is well tended to. After catching wind of all the staffing issues and possible management problems the family started to get concerned. Then just today i receive several calls from my mother on her cell phone which we made sure she has with her at all times. She calls and tells me shes been in her room put down to bed at 6:45 and she has used the bathroom and no body has checked in on her. So i called the front desk and they said that some one will be there shortly. 30 minute later the care takers came into the room with me on the phone and attended to her. The problem is that my mother was in a uncomfortable situation for a hour with no one tending to her. I can only imaging what it would be like for other residents that dont have a cell phone

My wife and I moved to Ivy Park at Hayward over two years ago and it was the best decision we have…read moremade. my wife has dementia and here is where she can get the care and help she needs. The caregivers are so wonderful and friendly. We enjoy the many activities Ivy makes available to the residents and the food prepared for the dining room is excellent. if you are looking for a senior residence, Ivy Park is worth a careful look.

I cannot say enough wonderful things about the care given at Oak Creek! The staff are kind,…read moreattentive, loving, and very well-trained--and extremely vigilant re: safety and contagion. My aunt and uncle are residents there and are treated like family by the staff, who know my aunt and uncle's quirks, moods, preferences, needs-- including the setting up of my aunt/uncle's weekly Zoom bible study. Staff gracefully indulge my aunt, who has a rather demanding personality at times. (I wish I were as patient as they are with her!) Unlike many other nursing homes, Oak Creek staff seemed to love their work, which they perform as a true vocation. The building sits under a canopy of trees, nestled against a forested hillside. Residents have access to a large patio area with a garden, an aviary with cooing mourning doves, and chickens, with many seating areas. The entranceway is always decorated very festively according to season, giving it a cheerful ambiance. Art, music, movies, meditation, crafts, exercise, and many other activities fill the day. My only complaint is that I would love to live there myself and be pampered as beautifully as my aunt and uncle are!

Willow Creek is my favorite Memory Care community. I am a senior care professional and am always…read moresuggesting people take a look. This is such a loving and fun community. It is all about ensuring the best quality of life possible for their residents. There is constantly fun happy activities happening. When you first visit you get the feeling of this quaint little community and then you enter and are amazed at how much space the residents have to roam around. I love the outdoor area! It is so spacious and sprawling with wonderful things to do such as the raised planter boxes. Oh and did I mention the chef uses the freshest produce that comes from their very own farm/ranch?! Probably the most impressive thing about Willow Creek is the staff. They truly care about their residents. The longevity of the staff is far greater than many other communities which provides the much needed stability that Memory care residents need to thrive. The cherry on top of all the goodness of Willow Creek is that the cost is among the most affordable in the Bay Area. If you are looking into Memory Care communities for a loved one, I definitely suggest you consider Willow Creek.

My mother has been living at St. Regis since 2013. Her Alzheimer's is progressing. She was…read moreoriginally in the Assisted Living wing & now is in the Memory Care wing. Before my mother, her mother lived there from 1992-1994. So, as you can see, my family has had a lot of experience with St. Regis. This is a difficult journey. I try to do the best for Mom, but it's really hard. Thank God for St. Regis & the dedicated staff that works there 24/7. They care for all the residents & their families. I know, if I have a problem, they will work with me to help solve it. Anyone who is dealing with Alzheimer's knows that there are always problems. I am grateful for all St. Regis does to keep her well cared for & safe. Without the help, guidance, & counsel of Shabbir Chinikamwala, Administrator, & Nisha, Supervisor, this would be a nightmare. They are are always gracious & calm. I don't know how they do it. I know that the women at the front desk are always cheerful & helpful. The Activities Director, we all call her Z, is a wonderful, caring woman who goes out of her way to engage the residents. Christina from the Assisted Living North wing always has a smile on her face & a gives me a warm hug whenever I see her. The staff in the Memory wing has a difficult job to do. They are caring & helpful. Maria helps Mom with puzzles. I don't know all their names but I thank them all for all they do to take care of Mom. This is a big operation. Many hands are at work here to ensure the smooth operation of St. Regis. I would be remiss not to mention & thank the maintenance men & the kitchen cooks & waitresses. Thank you all for all you do & have done in the past to make Mom's life as pleasant as possible. Laura It is now February 2020. Mom passed in December 2019. St. Regis is the reason I am not in a mental institution! Alzheimer's is a horrible disease. I watched her slowly shrink until there was mere skin & bones in the bed. She still smiled & told me she loved me. I think she said that to everybody but that's ok. She was pleasant, kind of happy & sweet which is a positive memory for me. I know the staff at St. Regis was the reason her last months were good or as good as possible in this situation. They provided for all her needs with respect & love. Words cannot express my gratitude for their constant support & guidance. Laura

I can't say enough about St Regis and the compassionate care my mother and my aunt received while…read moreliving at St Regis. During the relatively brief time they were there in the Assisted Living facility, we were able to create a comfy, home-like atmosphere where the staff felt like family. Shabir is a genuinely caring man who truly cares about providing the best environment possible for our loved ones. I'm so happy we chose St Regis.

Actually: 3 1/2 stars. There are many things to admire about Bellara. Alas, there are also some…read moreweak spots. In the good column: design. The rooms have have ceiling with high windows. The apartment kitchen is full, though whoever thought putting the freezer on top of the fridge should be relegated to a lifetime of stooping to find things. PUblic spaces are well designed too, espcially the main foyer. And for now at least the price is relatively good. Staff is very friendly and helps whenever possible. (A special shout-out to Facility Manager Art Blancas.) A major flaw is the food. You pay for it whether you eat it or not. The few times we tried it meats were vastly overcooked and tasteless. (Salads are good.) So we buy our own food and cook it.

This review is long overdue. My father moved into Bellara in February and has been there for 3…read moremonths now. He had health issues that required extra supervision. Originally, he was at a different facility which was nice but above our budget. After touring Bellara with a friend who was also looking for care for her mother, we decided on Bellara. It is a beautiful facility, with spacious rooms, a lot of activities, impressive meals and caring staff. The initial meetings with Dominic Ong are what sealed the deal. He was a great listener, helped us problem solve, listened to our needs and was transparent on pricing and ways we could potentially save. He did not sell us any gimmicks and was very sincere. My dad loves his room, the spacious bathroom and independence. We are very grateful to Dominic and the staff at Bellara.

A year ago, I was planning to sell my house in Castro Valley and move to a retirement community. I…read morevisited various places in Livermore, San Leandro, and Hayward. I liked Baywood Court the best because there is no expensive buy-in and the monthly rent is reasonable. From number 16 on the waiting list I was able to move in at mid-February. I have a one-bedroom apartment of 600 square feet facing the pool. It's between two exits so it's very convenient for my dog to go out for his business. Plus there is a half-mile trail inside the facility for his daily walk. I enjoy going through the Rose Garden and the Gazebo along many beautiful flowers and plants. Living at Baywood is like living in a hotel or a cruise ship. There is 24/7 lighting and air conditioning/heat throughout the building. I get weekly house-cleaning, change of bed linens and towels. I just leave my garbage at the door and all the packages I ordered are delivered to me . The two meals a day can be stretched to three because of the many options I can choose. In the one year I have been here, I have not cooked one meal for myself. No more driving to the gym. I just walk down the hall to my Tai Chi, Chair Yoga, and Zumba classes. We also have lots of performance by outside artists and regular health and informational meetings. Just this week we had Martini Monday, Coffee Social, and Tequila Thursday. You can play pool, jigsaw puzzles, Mahjong and many table games at the Game Room. There are also daily drive to shopping and regular visit to museums and scenic areas. Baywwod also has many group activities such as Sunday mass, Thursday Bible study, grief sharing, Spanish class, arts and crafts, movie and sports night, etc. I joined the Knit Wits to make projects for charity. I am the inventory manager and also volunteer as a cashier for our general store called The Cubby. The staff at every Department here are friendly and efficient. I love the community of other residents. The management does such a good job that I was pleasantly surprised when our rent did not go up for this year. I am so glad God provided me Baywood Court where I can live out the rest of my years feeling safe and secure.

My dad was at Baywood Court Skilled Nursing Facility (SNF) for two months after being released from…read morethe hospital and this place is top notch. (For context, a year ago my mother was at a different facility that I would definitely not consider again, plus I have toured several other places, talked to many people, and done lots of research.) Baywood SNF has the highest five-star rating from the Centers for Medicare & Medicaid Services. The nurses and doctors are amazing. Dedicated, knowledgeable, compassionate and always available to help my dad or answer our questions. I received regular updates in-person or over the phone. And importantly, they were always well-staffed and attentive - staffing ratios are important for patient care and to avoid staff burnout. Baywood is also clean and new, with beautiful landscaped grounds and good food. For a challenging time in our lives, I had such peace of mind that my dad was in good hands and well-taken care. I imagine we might need a skilled nursing facility again and I will only consider Baywood Court.

Top notch Care facility! They treat residents with dignity and respect! Their Caregivers, Med-…read moretechs, dining room staff and front desk personnel , all go above and beyond to not only assist the residents but also their family members! The transition from one's own home to needing additional care was made as smooth as possible. My folks and I are so fortunate to have found Carefield-Castro Valley! Thank you for all you do!

My mother has resided at Carefield Castro Valley since September 2021 (22 months now). I live in…read moreanother state and visit once or twice a year, while my siblings are nearby. Mom did not want to leave her home, but she was not safe to live alone. From our first inquiry with Parveen, and many telephone calls to get answers to our questions, we were very impressed with her professionalism. My family is extremely happy with the continued care and the services provided. The staff is friendly, caring and compassionate. If there is a need or request, the staff always seem eager to assist. I like using the Carefield app that lists daily menus and activities. Mom likes the food and there are plenty of activities that interest her. I also appreciate the periodic reviews and treatment plan updates from the Carefield nurse, Kathy. Kathy will sometimes send me photos when mom is involved with a fun activity. I am grateful that mom is in good and caring hands. A big thank you to the staff at Carefield.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

I have known Sandra Wallace/Insight Memory Care since 2012 when she helped me find a new assisted…read moreliving/memory care home for my mother. My mother had been living at Casa Sandoval in Hayward. (You can see my Yelp review from that time to find out why I needed to move my mother. I hope things have improved since then) The terrible management at CS had completely destroyed my trust in any facility but I had no choice but to start looking around on my own. I visited a place in Union City which was way out of my budget but the staff in marketing actually seemed like decent, caring people. They recommended I call Sandra Wallace, and I did. Sandra came to meet my mother and I at Casa Sandoval. I was immediately impressed by her experience, professionalism, knowledge of the state laws regulating care facilities and especially her knowledge of the various facilities and costs in the area. After looking at several places she recommended I check out, I moved my mother to Rosegate in San Leandro. She lived there for almost five years until she died at age 93, very well taken care of. I was very happy. I had some problems in the first six months at RG but Sandra helped me get them resolved. Her knowledge and understanding of memory and cognitive impairment is amazing. In addition to managing facilities she also has hands on experience taking care of her own mother and understands the every day challenges of caregiving. In 2019 we started looking for a place for my aunt, who also has Dementia. I called Sandra and she helped us find a place we liked in Castro Valley. But then the Pandemic arrived and changed everything. My aunt came to live with us instead, which was a very challenging time. In September when I was at my wit's end I called Sandra again and asked for help. She recommended Quail Garden in Livermore, which is lovely AND they were allowing outside family visits which was critically important to us. My aunt has lived there since October and it's been great. I cannot recommend Sandra more highly. She is a powerhouse of knowledge and support. She is a person of integrity and stands by her clients. She checks in from time to time to see how things are going and goes the extra mile to solve any problems that may be going on.

I attended a special event here and had a wonderful experience. The space was beautifully set up…read morewith great attention to detail, and everyone was incredibly friendly. Guests were clearly enjoying themselves, and the atmosphere felt warm, welcoming, and thoughtfully organized. A really lovely event from start to finish.

We went on a tour there on Friday, June 27, 2025. We are looking for somewhere for a family member…read more The facility is very nice. It's clean and smells pleasant. There were a lot of people milling around in the TV lounge area when we were there. It was around 1:30 p.m. The rooms for the independent and assistant living are not shared. They are spacious and come with a bar area, meaning there is a sink in most of them and a mini fridge. One of them didn't have a sink, but had a mini fridge and freezer. It was pretty tall. All have step up showers meaning there is a lip you have to step into. I was surprised they didn't have roll in showers. The bathrooms are spacious. It looked like there was enough room to wheel in with a wheelchair or walker. The rooms have large closets with built in shelves. The rooms we looked at were not on the first floor and we took an elevator to them. I was told there is a lounge on every floor, at least that's what I think I was told, we did not tour the lounge. The independent and assisted living share a outdoor space. It was nice. It had a community garden, lots of sitting areas, a place to golf and a dog waste disposal system. The outdoors was verynice. The memory care unit also has an outdoor space. It's less then half the size of the other outdoor space, but it's still nice and spacious. It also has a garden in it and they had a bunch of green tomatoes growing that I could see. There was a sign on the door warning of the excess heat outside. It also had plenty of seating areas. The independent and assisted living share a dining area. It looks like a restaurant and they have a menu of what is being served. The same food is served to the Memory Care Unit. All units have activities directors and a whole calendar of activities. The Memory Care Unit has Zumba in the mornings. I think that is nice. It will get them moving. The independent and assisted living have 3 exits to the building and they are free to come and go at any time. They also have an acute care area for those that need additional care, but don't need to be in the memory care unit. We visited the locked down memory care unit. It was very pleasant. It was right after lunch when we arrived and everyone was waiting for ice cream to be served out. They looked like a lively group. One of the women even said hi to us and talked to us. It's the best Memory Care Center that we've visited.

My uncle recently came here for rehab and we had a really good experience. I really appreciated…read moreLowella going to see him at the hospital before he came over. It made him feel a lot more comfortable about the transition and meant a lot to our family. Abbie, one of the nurse managers, was also amazing and always helpful when we had questions. Everyone was welcoming and took great care of my uncle. We're really thankful for the whole team!

My mother, 72,was transferred here for rehab after a routine surgery. I never received a call when…read moreshe was taken in. When I finally reached her case worker I was told to call her social security worker, Carol. Carol told me to meet with her physical therapy team and nurses to understand her care and discharge plan. After the PT team did not show for the appointment, I rescheduled. They met and said that Carol was managing the discharge plan. The. I was told to speak with a nurse. I was constantly sent from one person to another. They seemed very disorganized and I couldn't accomplish anything over the phone and when I was onsite, it still took forever to find someone that knew what was going on. As for care, she contracted pneumonia while there. They tried to discharge her with it, which her insurance objected to. They told me that she would be going home in 48hrs. Then she died. While the EMT's were trying to revive my mother, a nurse from the facility called and asked me what I wanted to do with her body. They didn't bother getting this info upfront and I was forced to send her to their default mortuary. When I called to ask to collect her belongings they told me they had to find them. They may have been thrown out. She was 72. Walked 8 miles every day. This is not a place to send loved ones.