This auto shop has been an immense blessing! Our family mechanic of almost 20 years retired a few…read moreyears ago and we struggled to find true and honest mechanics. As a female, I know how I have been scammed by mechanics. So I found true value in Christian Brothers Automotive-Peoria, Lake Pleasant Pkwy! I found this establishment via word of mouth from all the way in Michigan. Their reputation precedes itself. They are honest, knowledgeable, fair and they provide quality service. Tom, and the entire staff served with a smile. Overall, I would highly recommend this Christian Brother Automotive to anyone. We'll stick with them!

Update: Their Front Desk Guy Hooked me on a $200 dollar UPsell on my Vintage PU Truck that I had…read morebrought in for 1(one) minor issue involving the PRNDL linkage. Without indicating there was ANY cost involved whatsoever, Front Desk Guy sweetly asked "would you like us to give it a once-over?" Which, since I was at that time a regular customer, I THOUGHT that meant just give it a safety-check out of courtesy to a repeat, publicly complimentary, senior-citizen client that they maybe cared for! How wrong I was. After having it several days, they tell me that they can't fix the original problem because they "Couldn't find the part - and wouldn't install an after-market part off of Ebay" (My car is a 1999 w/ low mileage) Then the real Clinker after 3 days: They call and say, "We couldn't fix your problem, but come and get your truck and pay Christian Bro's nearly $200 bucks for a "diagnostic" that I WAS NOT INFORMED UP FRONT would cost anything at all! But also, this 'Diagnostic' informs me that my truck needs OVER $4300 DOLLARS in servicings and repairs - Including NEW BRAKES that, apparently the "Diagnostic expert" wasn't aware had been replaced by them on that very truck a few months earlier! I felt totally taken advantage of and complained to the manager, John, who gave me some "yada yada" and stated that that particular employee working the front desk was fired - However, and this is the whole point of the story - This manager of this multi-million dollar, allegedly 'Christian', gold-mine on the corner of Thunderbird & 75th Ave would NOT refund all, or any part, of this deceitful charge with a humble apology for their unscrupulous employee (note: Failure to disclose a COST right up front is a LIE ) Not only that, but Upsell #1 opened the door for MEGA-UPSELL #2 of $4,319 dollars! I STILL look back at this lengthy report with shock and awe. According to this diagnostic that I didn't ask for, there's no reason, whatsoever, my truck is still able to roll down the street. According to them, practically EVERYTHING on my vehicle is on it's last couple of miles.; Lastly, and final insult to my patronage, my age, my intelligence, nor would Christian Brothers even offer a discount or a half-off on the next visit to them. You know, a way of saying, "We still want your business". I think they saw a senior-woman and saw a dumb sucker ready to be plucked out of the stream of suckers. In that lone experience, I learned Christian Brothers is all about "Show me the $ MONEY $" They are only after the money, and customer retention is completely moot. They could care LESS if you are a returning customer. I am no longer using Christian Brothers for any auto repair needs. If anyone knows of an HONEST, caring, competent auto mechanic around Peoria/Glendale please be so kind as to DM me. I'm shopping for one. **I tried to scan & copy the actual Invoice from this incident, but for some technological mystery beyond me - I couldn't get this file search in Yelp to access where I am sure I put the two files.**

Great service! Work done properly the first time and didn't feel upsold or rushed. Was able to get…read morefinancing and back on the road.

We came here after several other shops. We requested they take a long look at our vehicle since it…read morejust stopping. Other shops didn't know what was going on. They however, figuredWe are leaving pleased and they have a life long customer now. They got the car working foremost and further allows us to have a working vehicle. Not only did they explain to us what was going on but they ensured their work and no further mishaps. They have top notch service. Joe and Jason were amazing! Communicated and all! They provided us good service and we respect their work! We came in for a fuel pump issue and we are coming out with freebies it seems like! Value of work is top notch and will definitely be returning for all future car maintenance and work. Thank you again Joe and Jason! Your kindness in our situation is and will always be appreciated.

reasonably priced got the job done car is running great. No BS did exactly what they said they were…read moregonna do for the price they quoted.

Misty, Tony and the team are all amazing people! They worked with me on my car and got me in and…read moreout in just 2 days. No price gouging, no heckling, just straight to business and quality business at that. Will definitely use them for any other transmission needs and recommend friends and family to them! Thank you guys again for getting my family back on the road!

I went to Glendale from California to attend the Mecum auction. Well I won the bid and when leaving…read morenoticed my 1968 mustang had no 3rd gear. Not good since I planned on driving it home in 3 days. I called 5 different transmission shops, all of whom were to busy (2 weeks). We'll Sun West got me in right away for an inspection. Long story short it needed a new transmission. We'll he fit me in and had it done in three days even with surprises like it had a different year tranny then the car so different parts ordered. The whole time they were friendly , helpful and kept me informed where we were at. Not to mention their price was fair and beat most others. In the end the trans works beautifully and they had it done on time. Great customer service. Hope I don't need any more transmissions but if I do I know where to go

I worked in an auto shop for years, and we always brought our customers' transmissions to Sun West…read moreTransmission. When my transmission went out, I found out why. Sun West's knowledge, attention to detail, and customer service is the best in Arizona. They fixed my Ford F150 transmission in 2012, and it still runs great 8 years later. Sun West does quality work, and they've also repaired my transmission in my Jeep Wrangler. Their expertise is unmatched in Arizona, and the best in the business. Thank you.

I have had AAA for over 10 years. My wife's car over heated.I wanted the car taken to a shop I…read morefrequent and trusted. The AAA tow driver recommended I have it towed to the AAA Auto Shop to get a AAA DEAL.. So I had them tow it there. The following day I got a email the technician. He said I needed a new engine and it would cost about $15.000. Mine you the car was a 2012 buick enclave maybe $2500 to $3.000 Maybe. I HAD IT TOWED TO MY SHOP OF CHOICE. It needed a heater hose. New radiator fan belts oil change. Total cost$2.100. Shame on you AAA. NEVER AGAIN.

My son works near this shop. His car broke down (2006 Acura TL) due to overheating. He's 24 y.o…read more and I bought it for him when he obtained his nursing license. I had asked my son to get it towed to this location because it was right next to the hospital where he works. When the car was towed there, it was already closed. The next day, a guy by the name of Craig called me. He said he does not know why the car was there. I explained what happened over the phone as I do not live in that area. He then first said there will be a diagnostic fee over about $200 but I will get a discount as I am a AAA member. I reluctantly agreed as the rate for diagnose was pretty steep. I've seen shops charge maybe around $60-80 and I thought that was high. Now this shop charged $200 I thought to myself. My son had to drop off the keys and as soon as he did that, I got a call back from the shop. Not the same guy I spoke with but now a guy named Michael. Michael explained to me that the radiator and fans needs to be replaced. Head gasket was blown and likely need engine replacement. He went further to say that the engine would fail compression test and would likely return even if fixed so not worth keep putting money into it. I then asked him "Do you have picture of the blown head gasket you're speaking of?" He then said "No I do not" He then went on to say that he knows of someone who can salvage the car and would pay out few hundred dollars for it. He went further to say that on the condition that it has a clean title (in other words, no salvage or otherwise. Wait, why does it matter whether it's clean or not, if your friend is going to part it out??!!) Something in my inner voice told me to just say "I will think about it". I then immediately called my son. It seems that Michael had asserted similar problems about the car. So we chatted a bit and decided it would be better to get it towed to my house so we can get a better picture. So my son went to the shop before closing to pay the diagnostics fee and to get the key. He then called me saying "Michael" was rather upset that he went to pick up the car (amusingly). We both agreed that this guy Michael was shady. He knows of this friend that he used to have vehicles salvaged (red flag) for number years (those poor customers who got baited into his "doom and gloom"). He will take it and part it out (yikes). While we were talking, Michael kept saying he did not appreciate that I was insinuating a possible misinformation about the diagnosis. He then asked me "do you know how many years I've worked here?" That's not the issue. Though my fault that when I called, I got a bit heated but I later apologized. But even before I had finished talking, he said "this call is done" then hung up. I called back and apologetically asked if the diagnose was done by him. While asking him the question, I told him that if I had hung up on my customer just because the customer was upset, does not matter who's fault it was, I'd probably be fired on the spot. While I was speaking, he kept interrupting me so I had to keep saying "can I finish speaking then you can speak?" When I pressed him who had diagnosed the vehicle, whether it was him or Craig, he hesitatingly said it was a guy named Rodney. Then I asked him why I did not get a report of the diagnosis. To cut to the chase, he said he will scan the report and email it within 15minutes. Now it's been several hours on Saturday 5/9/2026 and still have not seen the report he had promised to send within 15 minutes or so. This all feels surreal as how can AAA do this to me and my son! 5/18 Update: Lakshmi Pal from AAA Customer Relations contacted me via BBB case ID 24844257. She's trying to spin it like a repair issue. Nope, it was the shop trying commit fraud of taking my son's Acura under false pretenses. Neither of us received official diagnostics report. 5/13 Update: After Zach's Garage of Tucson changed the thermostat and the radiator (see attached photos) it's now running smoother than ever before. By the way, I've reported this shop to AG of Arizona. I am now contemplating to press criminal charges against this shop. 5/12 Update: Still no report received. My trusted mechanic just called me saying it needs new radiator and thermostat ($639.23+$207.28, incl. labor), and he replaced them and now running perfect. Michael failed at his illicit attempt to commit fraud to a AAA member. BTW, to date, AAA never reached out to me about this. 5/11 Update: Michael still has not sent report. 5/10 Update: Car was towed back to our house. Car started up just fine, no smoke, or no weird smell. Seems to run very smoothly like a Honda engine should. I will get it checked out by my local "trusted mechanic" and update this review as soon as I have it. 5/9 Update: It is now 16:27 MST (Phoenix Time) Saturday, 5/9/2026, and business is closed (closes at 4PM on Saturday). I never did receive the report he had promised to email at around 8:15AM this morning.

I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

I'm so happy with the service that I always get at Christian Brothers Automotive. I've been taking…read moremy 2003 Mercury there since 2022. I particularly appreciate their guarantee. They really do honor it. Highly recommend.

I had reviewed this shop 5-star after my first experience. Everything had gone just right. Shawna,…read moremy service advisor, was on top of her game. Gave me a competitive quote, kept me informed, and repairs were completed as planned. Unfortunately, my second repair experience wasn't like the first one. Quote that I had received from Greg, my service advisor, was just a few hundred under the dealership's quote, I learned later. Parts' price was double the market price, and the repair experience was just bizarre. Dropped off my car at my 10am appointment and received a call at 2:30pm that shop had left the key inside the car and was locked out, needed a second key. I managed to get there with the second key at 4:45pm and it was too late to even perform a diagnosis. Took the car back next business day as planned. Didn't hear anything till 5pm on how repairs had progressed. Called the shop and Greg had already left. After holding for about 15 minutes, I was told that repairs were done but car needed to be tested. It was too late to catch the shuttle or an Uber ride to pick up the car; had to go there next day to pickup the car. Repairs were done and the car is driving fine. Thanks to Shawna who stepped in and informed me of the status of repair and coordinated the pickup. I still hope that this was just an odd repair experience and should have not happened like this. Hopefully, others would have an experience like my first one and don't have to take star off their shop's review as I had to.

Stay away! Took my truck in for a hard shift with a CEL. They diagnosed as needing to be rebuilt…read moreand said it was a "common problem". When I picked my truck up, I noticed a leak before I drove off. They put it on the lift and fixed the leak. Driving home that night hard shift on the same gears and the same code. Took it back. After a few days they said it's fixed. Two days later same issue. Took it back again and after a few days they returned the truck. This time it was fixed. I finally parked in my driveway way after having it for a couple weeks and noticed it was leaking. Took it back and they didn't have time to look at it. They sent me down to their sister shop and they said it was a gasket leak. It was a small leak and I every time it's in their shop it's 3-4 days. I missed enough work, decided to wait until I needed to service and fix it myself. I found a random 12mm bolt in one hole and my pan was damaged on the lip. No wonder it was leaking. Whatever tech worked on my truck definitely had the " that's the next guys problem" attitude.

Went there looked at some vehicles, got approved for the loan, gave them my 3121.00 down payment…read more Took car back because check engine light was on, catalytic converter. Then finance company calls wanting the car. They said they told them I WAS NEVER APPROVED for the loan, now been trying to get ahold of them for 2 weeks no answer on phone, email, left messages. THEY FRAUDULENTLY SOLD ME A VEHICLE, oh then check engine light back on, all they did was turn sensor off. FERNANDO IS THE OWNER OF THE COMPANY SCAMMONG PEOPLE FOR THERE MONEY!!