I came in to get some accent tile for a kitchen backsplash and was not disappointed. They had a lot of selection and were very nice and patient with me. The transaction was super simple and we can't wait to have the tiles installed. Unfortunately, they aren't open on weekends. So make sure you plan your visit in advance. Please know that with current trade issues, there may be delays with some tiles. This is happening everywhere and lead times are getting a bit long. However, Mission Tile West has a good amount of stock on hand from what I could tell. read more

Outstanding customer service, professional team and the best products. They worked with us every step of the way and never missed a deadline

Great company. Easy to work with. Great products! Sales help is wonderful. Hard to find good companies like this today.

Really lovely selection of tile. I also appreciated the excellent customer service I received from Celia, who was friendly, patient and helpful. I was able to find tile I liked here after having no success at a few other stores. read more

Very helpful and friendly staff - great stock of many different types of tile including a broad variety of hand made tiles.

Love this place - excellent selection - staff is great Highly recommend Easy parking in the back read more

There are perhaps less expensive places to buy tile than Mission Tile. You could certainly go to North Hollywood, or even Home Depot, but then you'd miss out on the fantastic customer service, selection and design help from a more "artisan" store like this one. I've been using Mission Tile for my tile needs for several years, and Chris Campos in particular. He is very knowledgable, doesn't try to up-sell, and has amazing design ideas to boot. Highly recommended. read more

Mona is amazing! The place is awesome! A must use! This place is spectacular! They have everything you need & everyone is kind & humbly! read more

Is your head spinning from searching and searching for tile and you still haven't found anything that moves you? If you're lucky, maybe you have found something you like, but now you don't know what to pair with it? If this sounds like you, you have to go see Sylvia at Mission Tile West in Santa Monica! She has been such a godsend in helping us pick the right size, shape, and pattern of tile. I really could have saved hours, days, and weeks of searching by coming here first. This store is a gem and Sylvia is a super star. She'll take care of everything for you. I highly recommend you visit her. read more

Beautiful collection of wonderfully styled, detailed and quality tiles. It makes you want to create projects just to use them. Mona my sales/ Design Consultant is Professional, pleasant and knowledgeable, ask for her when you go in! Whatever project you have it will be made that much better with good quality tiles and assistance! I have to add my project is tiny this time around, but I am planning on using then for the bigger ones! read more

Although they may have access to nice tiles they are inconveniently closed on weekends! In addition their organization and their suppliers organizations are bad for the environment. They do not have sufficient or adequate recycling systems that help our earth reduce greenhouse gases. And it doesn't help that their return policies are extremely limited. read more

No management accountability or follow-up. I had a terrible experience at Mission Tile. I went for expert help making a tile-match repair. When associate heard the small scale of my fix-it job -- she WALKED AWAY and started working with another customer. Wouldn't even answer a question nor make an order when I found a possible match ON MY OWN; she really couldn't be bothered. I posted about my bad experience AND I called and left a message on Mission Tile's answering machine that evening. Management was SILENT. No call back. No apology. No promise to do better in comments. NOTHING. Clearly, that saleswoman acted per their policy and direction. read more

Sylvia Genova of Mission Tile "knows her stuff'. She is calm, she is professional - and she was very pleasant (patient) through the entire tile selection and order process. Sylvia helped my Mom and me select unique tile for Mom's 1930 Santa Monica Spanish new home renovation; a kitchen, 2 baths, and several outdoor patios. I am grateful we were referred to Sylvia. My Mom is "a pistol" who likes complicated combinations of design that are at once unique and notably beautiful. (simple won't do) Sylvia was a saint, and the results are stunning. When you walk into Mom's newly remodeled home you might think you were in a gorgeous hip but classic high-end Santa Barbara property. Each space is unique yet connected. Not over done - but lovely. Big thanks Sylvia and Mission Tile. read more

Expensive and I could get tile cheaper elsewhere, but I like the service here. They have a very nice staff and a good selection of tiles and they are displayed well for me to get ideas. As a designer, this is a big plus. Parking can be difficult, but they have a small loading area at the back, so you can easily pick up your tiles or have your tile contractor pick them up. Expect to pay top dollar for tile here, but the great customer service makes up for it. read more

RUDE/DISMISSIVE OF FOLKS WITH SMALL JOBS!!! I had a waterpipe break and a portion of my shower tile was destroyed fixing it. I sorely needed help finding a reasonable match for the repair. My contractor said to go to a tile store (vs. Home Depot) for the added expertise making a good match. I went to Mission Tile. Waited patiently 15 - 20 minutes for an associate to be free, which was fine. A young woman, Adrian, arrived to help me. But when she realized the SMALL nature of my job, she deposited me ALONE, at a bin of tile samples in a dark, back corner of the store (I couldn't even see the colors of the samples) and told me I might find something in the stack. Then she left to find a preferable cash-cow customer. (i.e. She ditched me.) When I did find a sample that might work, I re-approached her to ask about ordering. She didn't want to talk to me, couldn't take any time away from her new customer (who arrived AFTER ME, but with a BIGGER job.) She pushed me off on the young man cashier -- who tried but didn't know how to order, find prices or answer any other questions. He too sought out help from Adrian (who acted quite ANNOYED.) She had him tell me: "Our associates are very busy with customers today. Maybe you could come back next week?" (!) Adrian and Mission Tile were SO RUDE, SO DISMISSIVE and clearly didn't even consider me a person worthy of politeness or even a minimal amount of time or service, let alone a valued customer. I felt hurt and embarrassed and left the store in tears. read more

Loved the selection of tiles. Expensive but worth it. Our rep, Ainsley was very talented at putting together all the tiles for a new bathroom. read more

Love the service and the wide variety! They when beyond what I expected. Had I known before, I would have done the rest of my properties with them. They always have what I'm looking for, they have soo much options that you'll be tempted to go beyond your means. Oh! And you do need to make appointment., and they have parking. read more

If you're looking for a tile store with excellent customer service, a wide range of options and quality products, look no further. Chris Campos (and crew) have helped me for years and have made my life easier and more beautiful. (with tile of course) Thank you Mission Tile West! read more

I have say the selection is great. The service is very good. My wife and me had to select tile for our master and kids baths. The sales person patiently helped us pick out all our material and drew the tile layout for the areas. I really wasn't expecting that. I'm really impressed by it. The prices are ok but I shopped a bit and got better pricing else were. I called back and got them to price match a couple items. I 'm happy with the end result. More importantly my wife is happy. Our kitchen is next once we recover for this part of our project. read more

Wow. This place has some amazing selections of tiles!! If you don't find something you like in here I would be surprised. So the 4 stars is for the product. The gentleman who helped me said he would get back to me about a sample and still hasn't, so I knocked off a star. read more

The key to the tile buying experience is a helpful and knowledgeable salesperson and Chris is the man ! After literally struggling for over a week with another tile store (and getting the complete run around), I decided to venture out to find a more reliable resource and discovered Mission Tile West. Chris did exactly what he told me he would do within the time frame we agreed to. Today I reviewed the samples, made a selection, placed the order and had time for lunch. Whew ! read more

Tom and all of the staff at Mission Tile West are incredible. They truly love what they do and go out of their way to make sure your tile vision is made a reality. And if you don't know where to start they will patiently walk you through the steps. Above all else, shopping at Mission Tile West gives you peace of mind more so than any other tile shop. You need to go visit their showroom in Santa Monica. Call and make an appointment first. read more

Awful. The staff, overall attitude and atmosphere. Just awful. Not to mention the fact they had guys cutting tiles in the small parking area in back and my car windshield was covered in the dust they generated. read more

Selection is so amazing in this store. Customer service is generally good--sometimes they are just too busy though and you will have to be patient. read more

I was really blown away with their great selection and unique tile when I first walked in. Then I got the pricing and it is completely ridiculous compared to other tile places. However, I looked elsewhere and unfortunately, they are the only ones that had exactly what I was looking for and I got tired of shopping around so I went with them. Luckily they gave me a discount since I'm working with a contractor that uses them quite frequently, so that made me feel a little better. UNTIL, I called to say I was going to come pick up the tile the day AFTER they told me it would be ready, and was informed that it would be 5 days late. Not only that, but I have to pick it up at the Pasadena location which is completely inconvenient since I ordered it at the Santa Monica location. And they were not apologetic about any of it, or offered any solution or compensation for my inconvenience. And this is after spending $2,000 on tile for 2 bathrooms! This is totally setting back my project and is a huge inconvenience to all parties involved. I will never recommend or use this place again. read more

Mission Tile has a great collection of products, but for trustworthy responsible human interactions, shop anywhere else: Ann Sacks Tile, Walker Zanger or even Home Expo which carries some of the same stuff but a lot cheaper. They flubbed my first order 3 times, each time sending me something that did not match the showroom sample. Giving them a second chance (was I crazy?) they shipped an order that did not match. I refused the tile, they kept the money, and profiteered off of the deal. That's not how you do business. Frankly I think it''s high time we hold businesses and the people behind them responsible. So do yourself a favor and shop anywhere else, unless you enjoy not having calls returned and substandard human interactions." read more

We walked in and saw three sales reps, all sitting at the desk, and not one looked up to say hi or offer to help. We ended up looking at tiles ourselves. They had a wide selection, but lack organization. It was a pain to browse tiles after tiles, as they were heavy to pull out and put back. They were stacked back to back, and in no way could we had flipped through like pages in a book. Eventually, it was too much trouble and we left. read more

I have been to this store twice and each time I was amazed at the customer service and the quality and selection of tiles that they offer. In particular, Alex was wonderful! He helped me tremendously. read more

MIssion Tile West has a great selection of tiles. Chris, who was my sales person, is AWESOME!!! He's very professional, knowledgeable, & patient. I had a problem with my order, due to MY MISTAKE, & he went beyond what any customer could ever hope or dream of, to correct the problem!! I would highly recommend this store when you are looking to put tiles in your home. Make sure you use Chris and you won't regret it. When you want the best, go to the BEST! read more

Both experiences I've had here (about 4 years ago, and recently) have been fantastic. Service is above and beyond - when the slabs we wanted were out of stock, they went out of their way to help us track them down someone else. Fantastic selection. And did I mention how great the service is? Would highly recommend to anyone. read more

We had to redue our kitchen tile and we found Mission Tile in Santa Monica . They have a wonderful staff and what a selection!!! They made the whole process a great Experience. read more