Although the other reviews are all 5 star, our experience was extemely disappointing resulting in months of frustration. The technical installations were inferior and the owner never followed through. I don't think a single time that Jim said he would call or do something, he actually did. We filed a claim with the Better Business Bureau and Jim never responded.
In or around September 2019 we hired Westside Stone to install bathroom 12x12 Carrera marble floor tiles as part of a partial bathroom remodel. In February 2020 we noticed that many tiles were cracked. Due to Covid and lack of available tile installers Westide Stone finally replaced the tiles in late July. Henry Valerio, the operation and project manager stated that the tile was installed incorrectly (the underlying board seams were not prepared properly) resulting in the tile cracking along the seam lines of the underlying board. We sourced new tiles that matched the existing tiles in size, style, and color. Westside Stone installed the new tiles using an under mesh designed to decrease the potential for cracking. The tiles were grouted immediately after installation and sealed several days later while the tiles were still wet and discolored. Also, the installer caused numerous chips, used wrong color grout and laid the tiles unevenly. When the tiles did not change back to their original color we asked Jim Houman, Founder and General Manager to come out to look at the job. He asked us to wait until the end of August and if we were still unhappy his company would source new tiles and replace them. Jim was unable to source matching tile. Once we sourced a matching tile and contacted Jim to arrange replacement, he communicated that he would identify an installer and get back to us with the amount we would need to pay for instillation. When we told him we thought he was paying for the replacement he asked, "How much money do you want me to lose on the job'" We then obtained an installer to complete the job. When this installer lifted the tile, the board under was still wet. A black gel liner with white cloth had been laid under the tile and prevented it from drying and retuning to its original color. Our installer said this product should have never been used under white marble.
The pictures document the poor workmanship, Westside Stone's job and our final outcome with a different installer. read more