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    Westside Stone

    4.3 (12 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Westside Stone

    Countertop installation

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    Westside Stone's job where tiles did not dry correctly, were laid uneven, chipped, broken and wrong grout.

    Although the other reviews are all 5 star, our experience was extemely disappointing resulting in months of frustration. The technical installations were inferior and the owner never followed through. I don't think a single time that Jim said he would call or do something, he actually did. We filed a claim with the Better Business Bureau and Jim never responded. In or around September 2019 we hired Westside Stone to install bathroom 12x12 Carrera marble floor tiles as part of a partial bathroom remodel. In February 2020 we noticed that many tiles were cracked. Due to Covid and lack of available tile installers Westide Stone finally replaced the tiles in late July. Henry Valerio, the operation and project manager stated that the tile was installed incorrectly (the underlying board seams were not prepared properly) resulting in the tile cracking along the seam lines of the underlying board. We sourced new tiles that matched the existing tiles in size, style, and color. Westside Stone installed the new tiles using an under mesh designed to decrease the potential for cracking. The tiles were grouted immediately after installation and sealed several days later while the tiles were still wet and discolored. Also, the installer caused numerous chips, used wrong color grout and laid the tiles unevenly. When the tiles did not change back to their original color we asked Jim Houman, Founder and General Manager to come out to look at the job. He asked us to wait until the end of August and if we were still unhappy his company would source new tiles and replace them. Jim was unable to source matching tile. Once we sourced a matching tile and contacted Jim to arrange replacement, he communicated that he would identify an installer and get back to us with the amount we would need to pay for instillation. When we told him we thought he was paying for the replacement he asked, "How much money do you want me to lose on the job'" We then obtained an installer to complete the job. When this installer lifted the tile, the board under was still wet. A black gel liner with white cloth had been laid under the tile and prevented it from drying and retuning to its original color. Our installer said this product should have never been used under white marble. The pictures document the poor workmanship, Westside Stone's job and our final outcome with a different installer.

    Bathroom

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    Photo of Laura D.
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    4 years ago

    Helpful 5
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    3 years ago

    Jen was fantastic with quotes, customer service and follow up. Prices were good. Great selection. Don't think twice, use them!

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    3 years ago

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    6 years ago

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    6 years ago

    Business owner information

    Photo of Jim H.

    Jim H.

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    Photo of Hien J.
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    7 years ago

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    6 years ago

    I have been working with Westside Stone for many years and they have outstanding service and craftsmanship. I highly recommend them.

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    6 years ago

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    Jim H.

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    6 years ago

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    6 years ago

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    14 years ago

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    10 years ago

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    Review Highlights - Westside Stone

    Jim and Henry's service and workmanship were exemplary and I would not hesitate to go back to them any time.

    Mentioned in 6 reviews

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    Sequoia Flooring

    Sequoia Flooring

    (525 reviews)

    Van Nuys

    We recently hired Sequoia Flooring to replace approximately 2,400 sq. ft. of LVP with engineered…read morehardwood throughout our two-story home, and we couldn't be happier with the results. Our project manager, Eder, was fantastic to work with from start to finish. He was extremely communicative and stayed on top of every detail. Choosing the right flooring is a big decision, and Eder was incredibly patient while we weighed our options, even providing full sample boxes so we could see how the wood looked in our own light. One thing we really appreciated was Eder's transparency. Before the installation began, he walked the house with us and highlighted specific areas that needed extra attention. Being aligned on the solutions beforehand saved us a lot of stress and ensured there were no surprises mid-project. The crew was efficient and actually finished the entire job ahead of the original schedule. During the final walkthrough, we identified a few minor items that needed touching up. Eder handled these immediately and was more than happy to ensure every detail met our expectations. If you are looking for a professional team that prioritizes communication and quality finishes, I highly recommend Sequoia Flooring. Ask for Eder!

    Working with Sequoia Flooring was such a great experience! I found them here on Yelp with the other…read moregreat reviews they've received and they fully delivered. The quote process was quick and easy, the communication was smooth and supportive -- Kevin is the best! I refinished the floors in approx 70% of my house so this was a big investment and I am so grateful I went with Sequoia. The whole process was made so simple and seamless and was complete within 2.5 weeks (from quote date to completion of the process). My floors look AMAZING and I'm really happy with how they turned out! Thank you to Kevin and the team for everything they did!

    Skyline Flooring

    Skyline Flooring

    (118 reviews)

    Van Nuys

    Dennis and team were a delight to work with. He was extremely professional and honest about our…read moregarage conversion project and very proactive in finding solutions. We we're undecided on which flooring to go with but they were very patient and informative and helped us understand the pros and cons of certain materials in our space. We visited their showroom to view samples and bring home to see in person, which made all the difference. They are dedicated to getting the job done right and not cutting any corners. Very easy to communicate with and super reliable. They're just a text or phone call away. Overall, a really great experience!

    We had an excellent experience with Skyline Flooring from start to finish. Dennis, the owner, was…read moreprofessional, responsive, and took the time to walk us through the entire process in detail so we knew exactly what to expect. His transparency and knowledge really stood out. Pablo, the lead installer, and his crew were outstanding. They were extremely thorough, respectful of our home, and kept everything clean and organized throughout the project. You can tell they take real pride in their work. They removed our old engineered wood flooring and replaced it with rigid core vinyl, and the transformation is incredible. The quality of the installation is top-notch, and the attention to detail did not go unnoticed. If you're looking for a flooring company that delivers on quality, communication, and professionalism, I would highly recommend Skyline Flooring.

    Imperial Hardwood & Molding - Vesper

    Imperial Hardwood & Molding

    (56 reviews)

    At my contractor's suggestion, I went to Imperial to find a 5.5" trim/casing to go around my garage…read moredoor. Earlier thebsame dayI'd gone to Ganahl's lumber in Pasadena since it was closer to me. At Ganahl's I was treated with little care by a guy behind a desk who had no trim suggestions except either fiber cement board or redwood. HOWEVER, at Imperial Annie immediately suggested Bodyguard's 5.5" trim made for exterior applications. (I like the Bodyguard trim because it had eased edges that looked more finished than straight lumber edges). Annie explained how the pine product is double primed, etc. She called her supplier right away to see if they d it in stock which they did. She also showed me samples she's ordered for another client so I could see the quality of the product. In other words she took the time to care about what I was looking for. At Ganahl's they really didn't care about what I actually needed. My husband might prefer the redwood option(because it's a more "noble" wood than pine,) but I definitely prefer the great service at Imperial which is where I'd go for any future hardwood and moulding needs.

    Loved working with Ani on picking my flooring and ordering. I went to 2 other places that looked…read moremore fancier but none compared to Ani and the value this place offers. She helped me understand what I need since i had zero knowledge of flooring and saved me from unnecessary stuff I don't need. People try to sell you stuff you don't need and Ani was saving me every cent she could! I love this woman and will bring any friends and family who need flooring here. Thanks again Ani Jan I picked eternity Vesper

    Westside Stone - flooring - Updated May 2026

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