We had an outstanding experience working with Karen B. at Elit Tile. On a Saturday, we spent several hours with her exploring bathroom tile options--and even as we changed directions multiple times, she remained incredibly patient, attentive, and helpful throughout the entire process. Karen consistently went above and beyond, presenting new ideas, pulling samples, and quickly bringing up catalog photos for every direction we considered. Our project feels overwhelming but she made it feel manageable and even enjoyable. We've since gone back for additional samples to test at our construction site, and each time she has been just as responsive and accommodating. Her turnaround on quotes--and updates as our plans evolved--was always prompt and professional. We truly cannot recommend Karen and Elit Tile highly enough. Working with her made a huge difference in our project, and we're grateful for her expertise and dedication. read more

I never stepped foot in this store but had fantastic service from Edward. I'll explain.... We are remodeling our bathroom. Me and my husband were on the hunt for the "white octagon with black dot" floor. We searched and searched and came up empty handed. Eventually my husband found it online at this place. He wanted me to call and confirm that they did indeed have it before driving to Los Angeles from Long Beach. We were in luck, they DID have it!! We wanted to see/feel a sample of it before buying a bunch of it. Edward told me they have a sister company in Anaheim (see last review) that I could pick it up at instead of going all the way to LA, which was great. He was quick to set everything up and I was good to go to pick up the sample right away. We LOVED it! We were then looking for a 2x2 black square for our shower floor. We got a sample elsewhere of a matte finish as well as a shiny finish, we were leaning towards the shiny so I asked Edward if they had it so we didn't have to go to multiple tile places; they had one too! Although the photo I included says "matte" Edward told me it was more of a satin, which is in between matte and shiny. He arranged for a sample pick up of this one too. We LOVED it as well. Both tiles FEEL so nice. They seem very high quality too. We got a reasonable price on both. I can't wait to see the finished project. I can post "after" photos when all is said and done. If you want a good project and great service I recommend checking this place (website) out. read more

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Great experience at Elit Tile. I always start there when looking for a new tile project! Tiles are usually in stock or come quickly and we have had no issues. Thanks! read more

Elit Tile - Building Supplies Near Me - Los Angeles, California

Choosing tiles for my bathroom renovation went very smoothly thanks to Edward. Based on my photo reference he was very helpful in bringing the closest option. In addition to that there's a lot of variety here while also being design forward and tasteful. read more

Elit Tile's return policy is meaningless if they can simply invent new restrictions after taking your money. My experience with Elit Tile began with them failing to deliver the order I paid for. I purchased 8 pieces of tile, but their vendor only shipped 6 pieces. I had to discover their mistake myself. Had I not counted the order, I would have left with an incomplete purchase. Later, they actually tried to use the cost of correcting their own shipping mistake as a reason to deny my return. After bringing the completed order home, I realized the tile did not match my existing flooring. I immediately contacted Joy Lee and requested a return while the tile was completely unused. Here's the problem: at no point before my purchase did Joy Lee tell me that returns supposedly depended on vendor approval or that orders under four boxes could not be returned. That alleged restriction was never disclosed in the store and does not appear anywhere in my sales paperwork. Only after I requested a return did Joy Lee suddenly claim that the vendor would not approve it because the order was under four boxes. That completely defeats the purpose of having a return policy. If customers are never told about these restrictions until after they pay, then they don't have the information necessary to make an informed purchasing decision. Instead of standing behind what was represented at the time of sale, Elit Tile relied on an undisclosed vendor policy that was never communicated beforehand and refused to accept responsibility. My tile was unused, my return request was made promptly, and yet I was simply told the matter was "closed." If you're considering purchasing from Elit Tile, ask for every return restriction in writing before you hand over your credit card. Otherwise, you may discover after the sale that the return policy you thought you had doesn't actually apply. read more

Great selection, terrible customer service. It's a great place to look for the tiles you are interested in, but their customer service makes you want to buy elsewhere,, which is what I did. I've never been i that type of business and been so blatantly ignored. This happened to me on two separate visits where all the associates were sitting at their desks, not helping anyone else but could not be bothered to even look up to acknowledge me. Even the big box stores like Home Depot and Floor & Decor have sales associates that are more helpful. read more

Karen B is the best, she helped to sort out the tiles we have a unique Spanish style bathroom and the team there knows their stuff ! All they do is tile - have really unique stuff unlike the cookie cutter crap at the chain stores. read more

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Jun was very helpful in finding alternative tiles and also very helpful with the whole ordering process. Great customer service. Thanks.

Karen was very helpful and gave a huge list of samples to choose from. our ADU bathroom looks great. Highly recommended.

Great store with many options and beautiful material. I worked with Edward, who was an absolute pleasure! Ended up going with marble for our floors and couldn't be more excited! Thank you, Elit Tile! read more

We had great customer service from the time we walked in, very good selection and had the tile we were looking for in stock; we will definitely come back. read more

Elit Tile - Building Supplies Near Me - Los Angeles, California

Had a great experience todat at Elit Tile. Kind of a complicated job from a design perspective and Edward C., who helped us, made a huge difference in the experience. He worked hard to get us a better price showing us great options. thanks and we will be back. a beautiful and wide selection of tiles and flooring options, much better than our experience at other tile/flooring places. they had everything in stock so we drove off with all we needed. read more

I can't recommend Elit Tile enough. I've used them now for both my main house remodel and my ADU. Their prices are the best I've seen and I have been to every tile shop in town. I've most enjoyed working with Jun - I really appreciate how quickly he is able to respond to changes or price checks. This kind of attention has made my buying experience more pleasant and less stressful. read more

Great selection and customer service. Nice contempory styles and sales team with design help.

I can't say enough good things about Elit Tile and Jun! He went above and beyond to make sure our needs were met, and the selection of tile and stone is impressive. He helped with our many quote changes with patience and support. So many beautiful options and such thoughtful service -- highly recommend! read more

I'm very disappointed with my experience. I ordered a sample after seeing it in a store and really liking its look, but the piece I received was completely different -- the color, texture, and overall appearance had nothing to do with what was shown online or in the showroom. The sample was clearly defective and in poor condition. When I contacted the company, the response was dismissive and unhelpful. They simply said they "cannot control how the tile looks" and refused to offer any replacement or refund. Very poor customer service and a disappointing experience. I wouldn't recommend ordering samples from them. read more

Elit Tile - This is the sample that arrived, and it has nothing to do with the one I ordered. They are not taking responsibility for it. - Building Supplies Near Me - Los Angeles, California

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Great selection and large showroom. They helped me order some custom tile and made the process easy.

I ordered 20 tiles and all but 7 came broken. I contacted Elit Tile 2x with no response. read more

Elit Tile - Building Supplies Near Me - Los Angeles, California

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Amazing service, I go there to pick the tile for all of my projects. Lots of options. read more

Elit Tile - Building Supplies Near Me - Los Angeles, California

I've shopped at Elit for multiple projects - they have an amazing selection with good prices and knowledgeable staff.

Great place to shop and buy Tile and Flooring; my sales representative Edward was very helpful and knowledgeable of all materials. Also, Edward had the patience of a saint. I highly recommend Elite Tile!!! Thank you much! E. read more

Best pricing I found online for the floor tiles I wanted for a small bathroom remodel. Jun Monroe was very helpful over the phone! Very fast communication via phone and email. I was even able to save on shipping by scheduling free pick up at either their LA or North Hollywood location. read more

Great experience with Elit Tile. Edward and everyone working there were very friendly, professional, and easy to work with. They have a wide selection of tiles, and the pricing is fair and reasonable compared to other tile shops we visited. We purchased tiles for our entire house here and are very satisfied with both the service and the selection. Would definitely recommend. read more

Ted Lee is awesome! He was walking out the door to go home for the day but turned around and came back to help me! He has bern great to working helping me find a hard to source tile and getting me answers even on Sunday on his day off! Elit Tile has a great selection and very competitive prices. I would highly recommend them! read more

Highly recommend Elit Tile!! Top notch customer service and awesome product selection. My salesperson Jun was very helpful!! Very happy with my purchase. read more

My wife and I were searching for countertop quartz for our dining room buffet and this place exceeded expectations. There was an amazing variety and we found several beautiful options that fit our style perfectly. Edward Chung was fantastic -- patient, knowledgeable, and genuinely invested in helping us choose the right tile. He provided excellent customer service and very competitive discount pricing. We're thrilled with the experience and would highly recommend this store to anyone looking for quality tile and exceptional service. read more

Jun was helpful with the purchase and alerting me to the tiel arrival. Good guy, good team and solid prices with nice first time discount

This was my first time buying from Elit Tile. I found them online and they have great selection and prices. Jun was particularly helpful.

Unique selection and Ted is the best. He took our ideas and ran with them to curate just the right vibe we were looking for. Renovating a home can be stressful but this was the fun part! read more

Elit has been our go to tile sourcer for multiple projects over the years! the selection is immense, the sales agents and customer support are next level (shout out to Jun) along with the pricing and process from start to finish are professional and competitive. read more

Wonderful experience with Edward - he was super helpful and the store had a ton of samples for all your flooring needs! Parking is easy out front. read more

Had a great experience here with my salesman Edward C. They have a good selection of tile and let me take the sample home to make sure it works in my space. Prices were reasonable for what I needed. read more

I've been to every tile store like a chicken with its head cut off and Elit tile on Pico is hands down the best - namely, Edward. He's calm, patient and goes above and beyond with his level of customer service. read more

Ted was awesome. Helpful with design and putting together for me. Great selection of Spanish tile.

There arent too many nice tile shops on the west side or in mid city but this one is great. Its clean and things are kept in order so you can actually see the options without rummaging through stacks of tiles. They have a nice selection that ranges from higher end to budget friendly as well. Definitely recommend checking it out! Jun is the man ;) read more

I live around the corner from this store, and my neighbor recommended this place to me. First of all, they have a huge showroom and a variety. Due to a time constraint, I left in a hurry but made sure I wrote down the item numbers and took photos of them. I contacted the sales rep on the phone and got linked up with Karen Barrientos. She is extremely helpful, flexible, and prompt in answering all my questions. I just made the payment over the phone (so convenient!) and am waiting for the shipment (3-5 days only). I'll update once I get my order. I'm excited to remodel my house and cannot wait to come back for more remodeling options at Elit Tile. ;) read more

From the first moment I walked in and asked for help, Edward directed me to just the right terra cotta for my remodel. Not only was the service great , but they had the most competitive prices in the whole city. I've already recommended them to 3 other friends on their upcoming renovation. M go to place!!! read more

Excellent service. Knowledgeable staff. Wide selection of tile, countertops and more.

The team at Elit is helpful and worked with us throughout our process of ordering our tile.

Had a wonderful experience w Tracy my sales rep.. and the prices are great, tip.. if they have it in stock it's prob a better deal.