This is a follow-up to the five-star review I wrote when I first used this company. After a…read morebeautiful printing and framing job they did for me for an art exhibition, I wanted to use them again. I called and left a couple of messages. That was four years ago, and they haven't called me back, I'm assuming because they received my first review, for which they asked me several times, and don't need me anymore.

While visiting my mother last year, I saw that she was about to throw out an old frame that adorned…read moremy childhood home. It featured a matte with many panes in different shapes and sizes, for kids' photos. Being the nostalgic type, I refused to let her throw it out - but what kind of proper framer would deign take on such a lowly task? As it turned out, Jordan and Brandon at Pitch Black were happy to rescue it. They all but rebuilt it, stiffened and straightened the matte, and handed back a handsome, drum-tight frame that will feature my kids for the next 30 years. When I returned a month later, to ask if they would print some photographs, I got to spend some time with them and observe their studio in action. I was super impressed - not just with the operation (from color correction to matte cutting, frame building and glass cutting) but with their body of work. It felt like all the presentations were different, not just variations on a theme, and I could see how much effort they put into making other people's art look spectacular. The pricing was excellent, and their positive attitudes made me want to print more, frame more, and share more of my work. For me, that's an added bonus of Pitch Black Editions: Brandon and Jordan are really cool, artistically inclined guys who are willing to do exactly what you want, or devise something fresh if you're looking to elevate your work. Cool guys, professional quality, great prices and frames that are built to last. Swing by The Bradford Mill, look for a door on the left side of the parking lot, say hello and never look back. You're in great hands with Pitch Black Editions.

Incredible customer service. The best shipping experience I have ever had. Thank you to the awesome…read moreteam working here!

The three customer service agents at this location are White supremacists. Nice or White people…read moreand refuse to help People of Color. The blond young man started to process my order than ran over to another White male customer who walked in after me. Then the White young lady with the accent, looked at me with disgust when she was left to help me. The middle aged white Man was verbally intrusive and rude talking down to me. Thank you for your response. I think your follow up would better serve local People of Color by editing your not to me below. Thanks!

Weddings can be incredibly stressful and are hard to keep track of all the little things. We tried…read moreto have our table placings printed at Staples 5 days before our event and they were unable to do so and could not offer any solutions to our issue. We had purchased printable, perforated place cards that already had a crease in the middle. We needed names printed onto these cards and Staples could not do it because of the machines they use. They told us there was nothing they could do and suggested we come to Ink Etc Marketing. From the moment we walked into the door the owner was friendly and engaging. We explained our time crunch and why Staples was not able to help us. He thought about it for a moment and they pulled up a picture of the design we had saved on a flash drive. He said that the perforated paper does have issues being put through printers, but he had an alternative suggestion. He suggested that we use card stock he had in stock and he would print, cut, and crease the cards so they could be folded in half without tearing in the machine. We agreed and went on our way. He called us less than 4 hours after we placed our order and we were able to pickup exactly what we needed. This was a huge relief and I would definitely recommend his services in the future. We were able to return the card stock we had bought and got beautiful place cards with plenty of time to spare.

John and Pat are consummate professionals who always go above and beyond for the customer. Our…read morebusiness relies on their products and expertise and they are always sensitive to our quick turnaround times. All of their materials are high quality and the bonus is that they are great people. This should be your go-to place for all of your printing needs!

Con-artists. I…read morewanted a mat for under my computer chair. Looked at the websites for nearby stores to see who had them in stock so I could go get one in person. Landed on Staples. The mat was listed at $34.99 + shipping, or "free pickup in store if you order online". I didn't intend to order online, only to see if it was in stock, but when I looked at the item description it said "Get $3 off by ordering online, and picking up in store" so that's what I did - $32.99 + tax, no shipping. When I arrived at the store, there was a small line at the service desk and clearly no gigantic mat there waiting. I walked to the back of the store to see where they were kept, and found the exact mat I'd ordered... on the shelf with a price tag of $27.99. Not a sales tag, and not an old tag... As I was standing there, a guy came and grabbed the mat from in front of me and brought it to the counter. When I got to the counter, I asked about the price difference. I was told "that's the online price, for shipping" and I said it was not... shipping was billed separately. He then said it was a different product, which it was not, and he admitted. I'm not gonna lie, I went full "Karen" on these people. After asking for a manager, I eventually had 3 people talking to me, and they admitted ALL of the prices on the website are marked up over the store price! And that "pick up in store discount" is actually a markup over the regular in-store price on every single item. They guy behind me in line was older, wearing ACUs and had his daughter with him... I had offered to let him go ahead of me, since clearly this wasn't getting solved quickly, and he covered his daughters ears with his hands and said "F*ck these people, they're trying to f*ck you - I don't wanna spend my money here" and just left. The net result was a non-apology apology,and an offer to refund my card for the $32+tax and sell me the mat for the store price of $28+tax. I countered with wanting my $3 off, as promised... $25+ tax... because they'd admitted to running a scam, and it was the principle of the thing. Did I mention going "Full Karen"? They declined. I'm not often in a "Karen" kind of mood - I'm happy to eat a little crow, cut my losses, and walk away knowing that I'll never do business with a place again... but the level of con job that Staples corporate office has going is STAGGERING. They're pulling a literal "Bait and Switch" scam. So I reported it to the Massachusetts AG office of consumer affairs... Again, here's the scam. ITEM - $35 + Shipping to home or office! or ITEM - $35 + Free pickup at store + plus $3 off "regular price" (lie)! or ITEM - $28 if you walk in off the street and "pick up at store"!

Staples is a place I have gone since I was very young. For the most part, I've generally had good…read moreexperiences at Staples. This particular Staples has always been fabulous with great service, fully stocked shelves, and extremely efficient and precise print and copy services (I have used them a few times and have nothing but good things to say). It's a smaller store, but has recently been redone and has all the departments you would need to find in a store of this type, office supplies, computers, copy and print, office furniture, and odds and ends in between. The clearance section at any Staples, this store included, is always extremely eventful as well. Only complaint (why four stars instead of five) is that the receipt continues to read "145 Great Pond Road", when it should read "145 Great Road". Not sure why this has not been fixed, especially considering how many times I have called and spoken to management about it. Since there aren't many places in Acton to get computers, furniture, and office supplies, this is definitely a needed store in the area and I appreciate how particularly nice this location is. 4 stars.

I had a complicated eBay order to mail that needed to be divided into 3 boxes, fragile items. It…read morewas difficult getting the usual eBay mailing label with three boxes. I got estimates from the store and used those. When my items sold, I took everything down for packing and shipping. The lady who helped me remembered me, helped with the eBay part, and got me the best rates she could. Packages are being delivered today, one day later from MA to CT.

For years, this store has been my go-to place to ship. The…read morestaff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled. Easy to get to the store and park.

This is where I get ALL my copy work done. Everything up to fancy digital prints…read more Why? Because the owner of the shop runs everything, and if something doesn't look right; she calls me. She's a maniac when it comes to details. Plus, she's really sweet. And, this place is very reasonable, when it comes to prices. This is all I need in a copy shop.

(Posted for Boston Chapter, American Guild of Organists). Using them for years for this nonprofit…read moreto print everything from Brochures to Newsletters to Booklets to Envelopes. Excellent service - will bend over backward to help you out anyway they can. Fast turnaround. Quality is excellent. Price is reasonable. What else do you need?

My first experiences with AG was when I was a student at Middlesex in the early 90s, when we…read moreprinted The Circle' (the school's 'Writer's Forum'). Glad to see you still thriving! Zack and Krista are awesome and have helped me meet deadlines in the past. I've happily become used to visiting on a weekly basis to print custom thank you cards, call sheets for my shoots, mounting color check cards, etc. Thanks to your team for being a great value and excellent service, every time.

My wife, who is a local realtor, contracted a small job for her business. 50 brochures were…read moreprinted for $136.... When she noticed a simple, but consequential spelling mistake, she brought it to their attention. Their response was "we can re-do the job, but you will have to pay". Sort of surprising! They will no longer get her future business, and that of her associates. They could surely benefit from a refresher course in customer service 101.

Everyone please save your time and money with this place. We came here for the "fast" turnaround…read moretime we were promised 4-5 business days which turned into 2 weeks. Additionally when we received our product, the transfer that they had done all the transfers had fuzz and lint stuck within the image. They said that it's "part of the material" which it's not... it's your poor quality control for not just doing the extra step in lint rolling the garnet before applying the transfer over. Even another customer standing next to me said he saw all the lint within the image of the shirt. One of the shirts the transfer you could see the image is folded over... I could've easily just saved my time and done it with a circuit machine. The crazy thing for the mistakes they made on their end. They will not refund you because there's nothing they can do on their end for that. If you wanted them to fix this. They would peel the transfer off the same shirt and reapply over it. If anyone is smart enough knows that this CAN NOT be done since it already ruins the garment itself. For someone who has been doing this for 11 years, it's sad for the quality of work that you produce as well as the way you treat your customers.

Used ID Art a couple of months ago to have some stuff printed that needed a really quick…read moreturnaround. They were fast, gave me exactly what I envisioned and were reasonably priced. I had t-shirts and eye-masks printed for a bachelorette party and everything came out great. I will be back for sure!

What a great place! I came to them with just a little personal job of making copies from my phone…read moreand it was if I was a large company with an order. They treated me very well. The job was AMAZING! What great customer service as well. For your copy needs please don't miss this place.

Minuteman Press Natick created a beautiful Funeral Program for a family member. Tony and Elwood…read morewere responsive, flexible, easy to work with and, just as important, empathic. My technical skills are limited but they were able to transform our ideas into a lovely keepsake at an affordable price within 24 hours of my initial contact. The graphics are beautiful and the result professional.