Place looks like a dumpster. Trash overflowing. Vacuum cleaners don't work properly. The ghetto of…read morecar detailing.

Paid 19 for a not top tier car wash (not a negative, I just chose a lower package). My car was a…read moremess after driving back and forth across the state and they did a great job getting ny car looking beautiful again. Would definitely go again if I was in the area and needed a wash. I was suppose go get an undercarriage wash as part of the package, but I don't think it happened. I didn't dock a star because I can't say for 100% and I was otherwise very happy with end result.

Below is the post I wrote on FB to warn friends & family…read more tldr: $160 interior car wash was originally going to cost me $400 - $500 in repairs due to damage caused by the detailing company, ended up being declared a total loss after $3600 of repairs could not fix water damage. Stay away from Buffmaster Auto Detailing. I got lulled into a false sense of security based on all the positive reviews. I am convinced that they are either shill/friend reviews or people who ONLY got exterior details from him. Last Saturday I dropped my car off for an interior detail for $160. Sunday I picked it up and he let me know "I wasn't able to get the heat going in this thing so it's going to be a little bit before it dries". I thought "hmmm...the heat was working fine when I dropped it off". Picked it up and the A/C was stuck on high and only one of the climate control consoles was working. He tried to tell me that it would dry out, no problem. I won't make this story too long but the upshot is that it didn't resolve and I asked him for a refund. After first trying to blame me for having a dirty car (???) yep that's why I was paying for the detail) he said he would give me a refund if I would release him from any further liability. I *should* have realized at this point that he knew he did significant damage. I told him I would wait a few more days and when it didn't resolve I knew that a climate control panel costs $180 and that Nate could probably switch it out so, like an idiot, I agreed. Now my mechanic says that the body control module is completely shot and it's going to cost hundred to fix (at least $400 - $500). Oh and the speedometer isn't working either. So no climate control, no speedometer....My mechanic said it looks like somebody literally took a hose to the control panel. So I have no legal recourse because this guy ripped me off, he obviously knew he caused major damage and wanted to refund me the minimum and get out of liability as fast as he could. But the least I can do is let my friends, family and the general public stay away from these "pros". I also posted pictures in my FB post of the water damage, as well as screenshots of him repeatedly trying to get out of liability.

I have become a regular customer of the BuffMaster bringing my cars to him at least once a year…read more You will not regret it! The prices are a bit high compared to most but the service and results are astounding. Literally each time my cars look like I just drove it out of the showroom. Today he detailed my wife's GL450 and because of the black color, it showed lots of tiny scratches. Justin called and recommended we buff them out and treat the leather. The outside and inside of the car look brand new! Amazing job by Justin and his crew. Highly recommended!

My 88 year old mother stopped there for gas on 12.4.25 at 930am. She is uncomfortable with today's…read moretechnology and hasn't pumped her own gas in years. She went inside and asked the woman working there if someone could help her. The woman responded very loudly and rudely, "NO there is no one else here!" My mother went back outside and saw a young man at the next pump. She turned to him and asked if he could help her, without hesitation he did. My mother went back inside to give the woman a $20 bill. My mother noticed another woman there as well, so there were two employees there. The woman that told my mother no the first time wondered why my mother was back in there when she needed help. My mother stated that a young man was going to help her. The older woman that appeared after responded with, "How dare you ask our customers to help you!" My mother was shocked at the woman's response and walked back outside. The young man, Devon went in and was shocked by their lack of customer service and mentioned it to my mother. My mother was so upset by what she had just experienced she forgot to tip Devon the kind young man who helped her she can't stop thinking about this experience. Why are these women working there if they are so unhappy? Are these the people you want representing T-Bird? Shame on these women and shame on T-Bird.

One star is to good them. Don't ever go thru the car wash at the Keene location if you value your…read morecar. This car wash does not get your car clean. On top of that the rollers pushed my car into the exit door of the wash. When the door started to go up it ripped off my front license plate and pulled the frame out of the bumper. Then it scratched up the front of my hood. The best part is that their insurance claims manager, David Hilton, says it's not their fault or problem. Don't do business with these people.

This Citgo Station is one of the better gas stations on Monadnock Hwy. They have a ton of pumps,…read morehave a great convenience store, and are situated in great location. This gas station is near a Dunkin Donuts, 24hr ATM, self serve car wash, liquor store and laundromat. The staff in the convenience store are always polite, and the store itself is well packed with items. The last time that I went into the store I needed assistance with directions, and the cashier was willing to take time to explain how to get where I needed to go.

A lot of people going there for gas or something or either way to get their subway. Yummmmmmy…read moreahaaahaaa but good people tho

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

Bought a car from them a year ago now. was never told the car was in a significant accident. the…read morecar has been to the garage 20 times this year with the issue never being resolved. Originally brought it to Autex who had an un certified staff diagnosing the problem. this has been a constant issue and hasn't gone away since I bought it. $10,000 spent in repairs and Autex was clear that they did not need to provide warranty's in NH. not covered under lemon law due to no factory warranty at purchase. I've brought it to a VW dealer over 10 times and it's been there for 2 weeks because they can't figure out the issue. I would never buy a car from Autex or a used car in NewHampshire period. Consumer protection laws favor the dealer and not consumer, so these dealers cannot be trusted. 2017 Vw Spartwagon with only 40,000 miles when purchased. So far it's been 20,000 of frustration, concerns and thousands of dollars worth of work.

I purchased my 2025 Mazda CX-5 with help from Steve. He was great and excited for me about my first…read morecar! He took time to go over everything in my vehicle on the first day I got it and has checked in a few times in the last month to make sure it's all going well. I love my car and I would do business again with them.

Let's start by saying our sales rep Courtney was an absolute rock star taking time to answer any…read moreand every question we had even before we drove up to physically see the vehicle. Once we went and looked at the vehicle she continued to show what separates her from most cars sakes people. Then it came time to sign and purchase. We paid cash so no loan l. We still had to finalize the purchase through their finance department... this is the reason for the three star review. Trying to push us to purchase extended warranty that er had zero interest in due to us modifying the jeep almost instantly and being more than comfortable working on vehicles. The word no was not what he wanted to hear m. To the point that after the 8th time saying no, we contemplated walking away. His mannerisms also had my wife feeling rather uncomfortable (if you know her you'd understand how rare that is) The only reason we continued with the sale was the work that Courtney put in. When we need a vehicle again we will reach out to her but certainly would not sit with the same person to finalize it and would certainly have a lot shorter leash when it comes to walking away. Had potential to be a 5 star review....

I was completely satisfied with my recent visit to Fairfield's Cadillac, Buick, GMC. Emanuil…read moreRahubenco and the entire team were exceptionally professional, friendly, and efficient. The facility was also clean and comfortable. My experience was excellent in every aspect, and I will definitely be recommending this dealership to everyone I know. Keep up the great work! Thank you John D

I bought a used Subaru Outback one year ago and was assured that all was good with the car. Six…read moremonths later, I had to get a new oil pan, struts and brake pads. Then I discovered that the attachment for the roofbar was nofunctional. When I got it inspected, it barely passed due to rust on the frame in spite of it having an undercoat and weekly washes throughout the winter. This dealership is not to be trusted.

I recently went to Subaru Keane because my car slipped into a drain and stitch, and I wanted them…read moreto check it for damage. I suspected that the wiper fluid reservoir had been cracked or punctured because when I went to fill the tank with gas, there was a large pool of blue fluid growing by my front left tire. I thought I had been clear that I was checking for damage specifically related to my accident. An appraiser from GEICO was going to meet them to look at my car. They sent me a list of things, including my front brakes that needed to be fixed, and I assumed that that had to do with damage from my accident since I had just had my rear brakes replaced and my front brakes brushed And cleaned. They apparently were going to do that again maybe everything got dirty from being in the ditch, but they're telling me that this had nothing to do with the damage from the accident. So I wound up with a huge bill and my insurance isn't gonna cover any of it. I'm disappointed. I found the service to be unclear and I'm not sure why my front brakes need to be cleaned again after I just did that about two weeks ago. They also did not replace my reservoir tank and they are assuring me. It is not cracked. I'm not a mechanic, but I am concerned because I watched a puddle grow, and it was bright blue which to me says wiper fluid. I may not return to them again for service. They've always been polite. No disrespect to the workers at Subaru, but I felt I was pretty clear about my reason and my intention for visiting Subaru and a text with a bunch of videos that I don't have time to watch with a long list of repairs did not give me the answers I needed. I'm marking them down not because their work is bad but because when I had an accident and I went to them, they were very unclear with me. And I feel like it got spun back on me because they had sent me video footage, which while teaching I didn't really have time to review.

I just moved back to Massachusetts from California my Mitsubishi had a small issue with the side…read morerunner and the California dealer was going to warranty it but needed to do it later in the week which didn't work because i was going to be on the road. My heel must have slid on that , and im not exaggerating probably only once i take care if my car. I can prove i maintained this car impeccably. Scratches lol so what? Your feet are down there and you don't expect incidental contact? He was like someone else must have done it lol. Noone but me drives this car other than service techs at the Mitsubishi dealership only. As if a scratch should void warranty? That is a big problem in the new england area with dealerships, they will find any petty excuse to avoid taking care of the car under warranty. I am not joking about writing to Mitsubishi to get it covered i have not used anyone but the dealership to maintain the car and i am careful. Mitsubishi needs to stand behind that. Its not like i trying to scam here or asking for tires or seats or wear and tear items, that runner should never have come loose. I dont think im going to hire a lawyer lol but im writing to Mitsubishi to fix that. You dont build relationships ducking out of warrantying when that is such a huge factor in building loyalty. 1) warranty length and service 2) price 3) reliability reputation of the brand The top factors in my choices. I am an active purchaser of cars too lol i have good credit. So i will go back across the country to buy my new car when i do so. Why? Because they are honest and take care of things and dont try to lawyer out warranty work. I was really worried about that too because i have uberred over 8,000 people in Massachusetts amd.know tons of stories with folks and issues like this. Mitsubishi is a lower price for what you get nit the vehicle did cost $42,000 so when you spend that kind of money i expect Mitsubishi will do the right thing and fix that for me under warranty after i write them and i can prove i only used Mitsubishi to maintain the car and never exceeded 4,000 miles without an oil change. Not only that, but someone without a mask basically sat in front of me in the lounge. The car was washed and no watermarks their washing the car was insane because my windows are covered in hard water- if the car is clean leave it and if you are going to rinse it with water that leaves behind visible markings. Im not a guy that craps on businesses but this was ridiculous. I went back after going into the lobby to take pictures and i dont see these scratches. Not that it should matter. I told him i don't stand on that and that the last dealer was going to do it next week but i had to travel. I had a sound that was weird a bit loud two months ago and i brought it to the dealer in California. They said it was the two bearings in the axle and they fixed it no problem. Today driving home i was so grateful i wasnt in Massachusetts because these dealers would have tried to screw me on that. Its not that the bearing issue made the car or the dealer bad , they won my business because they stood behind the car and did the right thing and fixed it. Its about being honest and professional, common sense should tell you that side runner should not have come loose and the car is under 60,000 miles. Instead he plays the dirtbag game so many dealers around here play. One other dealer around the area told me i needed brakes and i found out i still had 8mm on them. You cant trust half these dealerships Bottom line is the service department can either hurt a dealer or help them. After this experience why would i buy a car here? Not only that, they make Mitsubishi look bad. Mitsubishi trusts these folks because these experiences lose or gain customers

This dealership contacted my 83 year old mother to sell her a new car she could not afford! That is…read moreelderly abuse!