Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

The service department from vancouver honda was superb I took my Honda for a heating issue tim…read morefrom the reception to Ravi was amazing they were super busy and handled it extremely well . The dealership is excellant my 3rd car from these guys they are best priced and service well done it has really inprivedbin last 5 years staff is so helpful

Great store and great location. Very helpful staff. They…read morehave a great selection of new and pre-owned cars.

Bought a new-to-me SUV last week. Both Troy and Phil were a big help! Very attention and…read moreknowledgeable about their products. Troy was quick to help us and take us out for a couple of test drives. Very easy to arrange the purchase. Phil was great when I picked up my car - spent nearly an hour going over all the buttons, gadgets and features that were all new to me. Thanks to both!

I was helped by Eric Maura, very knowledgeable and kind person. This is my second purchase with him…read moreand he knows his stuff I'm super happy with my car.

I have always been an Honda/Acura fan ever since I started driving. I have purchased two vehicles…read morefrom this dealer and the service were all exceptionally excellent. The first vehicle we bought from them is a used Acura TSX premium model. White color, black leather interior color. I did go to all the other Acura dealers in town to look at the TSX's they had for sale; Northshore, Burrard, Langley, Richmond each had a few but none of them came close to the condition of the ones for sale here. My TSX used to be a courtsey car, and it does have a few scratches and dings when I bought it. But the manager, Patrice, agreed to repair all of them before we take the car out. They did not cut corners on repairing them, every damage was fixed professionally. First time dealing with these guy, had an absolutely excellent experience. Even tthough it took some effort to work the price down but we got a really good deal at the end. The second vehicle we bought from them is a used 2012 TL Sh-awd tech. Again, we walked into the door and was greeted by the same salesman we bought the TSX from. Same story with the TSX, this TL was a lease comeback, it had some scratches on the back bumper. But Patrice offered to fix them for free. Another really pleasent time dealing with Lougheed Acura. At the new dealer, the service department offers free coffee and free pop. And the shop looks really from the window. The service advisors are friendly as well. Scott Bagnell is the guy to go for to service your Acura I am going to drive Acura for my whole life most likely; and as long as these guys are here, I will buy from them. And as long as William(the salesman who sold us the two acrs) is not retired, I will buy from him. If he was the grand master for four years in a roll, that means he really know what he is doing and he is good at it.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

Went to Canada to have an OEM dash cam installed in my Lexus UX Compact SUV after failure to find…read morean equivalent in the United States. I called ahead of time to ensure I could get serviced at their Lexus dealership despite the vehicle being purchased in Washington. The after market dash cameras had problems with draining the battery despite the vehicle being off. This particular Lexus OEM would be wired into the car and would not drain the battery while the vehicle was parked The reception guy had quick attention to detail as he noticed the recent purchase, mileage, etc. the installation took almost half a day and the technician at the end, walked me through the download of the app and how to view the dash camera videos. The transaction was seamless. They offered me a ride to a local shopping center due to the long wait.

Located in an industrial area with not much nearby . Two waiting areas : one on ground level and…read moreanother on second floor with access only via a looong flight of stairs . Refreshments include cans of Bubly and Coke , an espresso machine and half slices ( ! ) of banana bread and lemon loaf etc . Came in for a complimentary first 1600 km inspection and the wait was a little over an hour . Apparently the 8K service will be comped as well . Nice :D

What an amazing experience! My Husband has gone to this location before and told me about how he…read morehad great customer service. I'm terrible at maintaining my car and usually leave things till last min( I know I'm terrible). I called Budget and spoke with Rob, told him that my car is basically broken, booked an appointment and the entire proceed was so easy! Rob not only walked me through what needed to be done but also gave me his honest opinion. You can tell he isn't just in it for the money and wants to provide a good atmosphere and experience. I don't know much about cars but Rob made sure that I knew what was going on the entire time and what needed to be fixed in terms I'd understand. I'll definitely be coming back here for my car needs, plus you get to see the cutest Rottweiler, why wouldn't I want to come back! Thanks Rob and the Budget team!

They put my van on the hoist, showed me exactly where the exhaust leak was, described the repair,…read moreestimated the time as 2.5 hrs and gave me a quote. I ok'd the work. 2 hrs and 15 mins later, they called to say it would be done in 15mins. Guess what? The charge was EXACTLY AS QUOTED! Good work! Highly recommend them. The bill was HALF what Midas wanted.

First off the bat - this is not meant as a braggadocious, look at me, I'm so special type of piece…read more Strictly sharing my experience buying an SUV. Besides your Porsche might be my Pinto & vice versa. I've been driving SUVs since about 2012. I just love the size, height & look. I've never desired to go back to a 'regular' car. Ha! Finding a new SUV was both challenging & a thrill. I sourced info from three very good friends who love cars & know their s*@t when it comes to everything vehicles. I finally settled on the VW Atlas. German engineering here we go. Fahrvergnügen! It is a robust & steller looking SUV in my humble opinion. My biggest SUV so far. The interior features are endless, sound system on point, touch screen superb, panoramic roof = I can see the stars, massage chairs = yikes hope I don't fall asleep while driving! Outside - the body is a solid 10! Stunning headlights, solid grill, R badge on display, VW logo lights up, 21" wheels, 269HP/Turbo & the curvature lines on the body = beautiful! Price = if I told yaa, I'd have to off yaa! Some of the other SUVs I looked at were the - Nissan Pathfinder, Toyota Grand Highlander, Mazda CX90. Atlas Cross Sport, Lexus, Acura MDX A Spec & the Audi Q8. I test drove a few of these SUVs & none of them captured me into liking them quite like - the VW Atlas 2025 did. Its got all the bells & whistles & then some! To make this dream come true, not only did I sell a kidney but a big toe as well. It's dayum expensive! Excellent customer service provided by salesman Caleb Penno & manager John, Kelly in Finance & Andy in Service! I never felt pushed or forced into buying it as I was very clear on what I wanted & expected. BTW, if you're thinking of getting the electric ID 4, get in here ASAP - they were literally flying off the shelves!!! My new VW goes, beep, beep ... vrooooooooommm!

Without a work order the anti theft system was disabled by Clarkdale…read more As a result the insurance probably will go up. I was told that the computer program for my Volkswagen was not available anymore. I want my money back and be reimbursed for the missing anti theft system. Since the "repair" the corresponding light in the dash is permanently lit now. In a nutshell: The billed work was never done and the work done wasn't authorized by me and carried out by a non Volkswagen authorized contractor. The results after the "repair" was that the new key I paid about 700 dollars for wasn't really needed because the old original key is now working perfectly fine. In the past 25 years myself and my family has bought 5 cars here That tradition can come to an end soon.