There are no negative stars to click????????? The system for posting a review forces you to click on at least one star. I do not want to click on one star!! I agree with the previous reviews, the "email" communication was quick and polite. Since this was my first time using this type of company I wanted to talk to someone in person. Luckily, right before I decided to put in my credit card information I attempted to call the 800 number listed for the company. No one answered and the voicemail was full to where you couldn't leave a message. Since I felt uncomfortable I emailed Holly (July 7, 2015) to ask if I could talk to a person. No response, never any further emails of communication. My advice...be careful!! read more

Absolutely fantastic service! I had to relocate from Chicago to San Francisco for work and MiniMoves made the transition of all my belonging seamless! I had corporate housing in SF for a month, so it worked perfectly that MiniMoves could hold my things until I found a new place. Both packing up and unloading was quick, professional, and seamless. They have a system down and were very gentle with all my things. Both crews were incredibly polite and careful with my belongings. I can't help Sherice enough with helping out with my move. I would highly recommend MiniMoves for anyone doing a cross country move. Long story short: incredibly efficient, affordable, professional, and safe. read more

Mini moves was very helpful in accommodating all my questions. I would use them again !

Used mini-moves to move some family items from Minnesota to California recently. TK was very responsive with all of my questions and was easy to get in touch with. I'd say the only hiccup was delivery did take a little longer than I expected, but nothing was time sensitive (which I informed them of), so it wasn't a big deal. Would absolutely use them again. read more

Used them for an out of state move. TK was very helpful and the crew that unload me here in Chicago was phenomenal! Couldn't have asked for a more professional and helpful group of guys. read more

MiniMoves just helped me complete a fairly complicated move flawlessly. Pickup was in Chicago - from two locations no less - with the drop in Florida. Sherice N (who was AWESOME) coordinated and guided me through the entire process, and was available and "present" from beginning to end. The Chicago team was communicative, timely, extremely meticulous/diligent (the level of packing - and creativity in some cases - was really something), and flexible re: an evolving inventory. The biggest issue with a lot of competitors (I had reviewed Yelp etc prior to selecting MiniMoves) is the lowballing of the estimate with much higher final invoice. For MiniMoves, there is upfront pricing - and they really held to it! Ultimately, I added more to the list "day of," and figured that's where I'd really get hit. Not the case at all; the adjustments to final pricing were totally reasonable. I relocated my entire life from midwest to Florida, and the most stressful part was the prospect of physically moving my stuff! Silly I know, and with MiniMoves totally unfounded. The process was easy, reasonable, and I will DEFINITELY use them again. Sherice N - Sr Relocation Coordinator - THANK YOU! And I wish I remembered the name of my crew, because they were incredible. What a team! And PS not a single damaged item through the 1,300 something mile journey. read more

Update: Now last week's delivery date has been missed. Supposed to be delivered on July 5th now. Worst experience I've ever had with a mover. With this lack of care, I'm very concerned about what condition they'll be in. MiniMoves has had the items for 6 weeks. They won't tell me where they've been. read more

Our move originated in CT and was delivered in CO. It consisted of 2,400 lbs. Most of the move consisted of owner packed boxes. However there were several pieces of antique furniture. Two heirloom antique chairs were absolutely wrecked. It looked as if a forklift had punctured them. Because of the antiques, we had signed up for insurance. Problem is, the insurance pays for repair plus loss of value. Unfortunately there is no consideration to heirloom value, or the destruction of furniture that has been in the family for over one hundred years. We felt the insurance offer was inadequate to cover the loss or degraded value (after what will be substantial repair) of the furniture. We asked Mini-moves to rebate all or part of the move. They were not inclined to contribute at all. I have asked them on repeated occasions, for closure purposes, what happened to the chairs. They are defensive, and not responsive. No-one has gotten back to me with an explanation of how this possibly could have happened. The insurance company was able to conclude by their documentation that the furniture arrived in Colorado at the delivery company's location broken. No explanation of what happened. Bad company to deal with. Terrible outcome. Use at your own risk. I would not consider them ever again. read more

Don't use this company! Worst experience ever. When the workers arrived to pack up the bed, one of the workers wouldn't get out of the truck for fear of getting a ticket, so my husband basically had to pack up the bed and put it in the truck HIMSELF!!!!! Then despite signing a contract that stated one price to move our bed from the Midwest to the East coast, Mini Moves tried to tack on extra hidden fees and then held our bed hostage until we paid. HORRIBLE customer service. Unethical, and DONT OPERATE IN GOOD FAITH! read more

The BEST experience ever! Flawless move from Florida to Chicago and into thier storage facility until we found our home.. MiniMoves is a family owned company and they took care of everything from start to finish to give us the peace of mind we needed. PRICELESS!! Thank you MiniMoves!! read more

it pains me to write this review. i'm not a bitchy person, a confrontational person, nor a whiny complaining person... writing a negative review is something i hate doing. so consider this more of a "warning" than a business bashing. also, if you'll notice, their 3 good reviews are only by people located IN illinois (where their HQ is) but all the bad reviews are by people out of state. kind of interesting. perhaps they are only capable of doing local moves without issue? i'll try not going to get into every detail of the whole sordid story because it only makes me upset to rehash it.... so i will just give you some scenarios of my experience and you can decide for yourself if you ever want to use their services. i'm a highly organized person when it comes to coordinating the logistics of large projects, and when it comes to moving (especially out of state), i tend to be hyperorganized (is that even a word?!). i mean c'mon, i didn't want all my shit ending up in north dakota or something. plus, moving is stressful enough, so i attempted to orchestrate the whole process to run as smoothly as humanly possible. my biggest problem with mini moves was their lack of (and substandard) communication. i was actually told conflicting information by 2 different people in their company, which caused massive confusion from the start. when i finally nailed down the correct info, the next problem arose. they offer a 3 day window as to when they will come pick up your stuff. if you pay extra, you can choose a "specific date". i didn't have 3 days to sit around wondering what day they'll show, so i opted to pay the additional $250 to assure a specific pick up date. after choosing the date they said "it looks like that date should be fine, we'll call you if for any reason it's not". i didn't hear back at all, so i coordinated my whole move around that date. being the hyperorganized (it's not a word, i know) person i am, i called about 2 weeks before the big move just to confirm everything was still on track for my move day..... *stomach drops* it wasn't. i was told that their 3rd party vendor guy (the guy with the truck) could no longer come on that day. um, WHEN WOULD THEY HAVE TOLD ME IF I HADN'T CALLED?!?! in a shaky voice i asked when CAN they come then? again, i had paid extra to ensure i would get an exact date... it was rescheduled to a week later. fine i thought. sure, this was inconvenient for the other people involved and screwed up other personal plans that i had to rearrange, but i wasn't about to make things worse by getting mad about it. i was stressed enough. then there was another lack of communication incident that happened whey they were delivering my things to phoenix, but i won't even get into that story... it's exhausting to think about it much less write about it. then the damage... i expected damage. that just goes with moving, so i try never to get upset about those things. it's just material bullshit, right? well, it turns out the only thing they damaged was the one piece of furniture i love. i didn't say anything to them, but my heart does hurt because i'll never be able to replace it's rare and unique beauty. oh well. another warning... this wasn't a problem more than a bit of a shock, but expect your price to go up considerably after they've completed the move for you. thankfully (!) i didn't have a tight budget on my moving expenses, or i would've been up shit creek. i also expected the price to fluctuate some from my original quote, but my final bill actually DOUBLED the original figure. so make sure to have some cushion, or this could be a problem. when you go over your bill with their customer service team, you'll discover many hidden charges, so just make sure you are prepared for that. lastly, my experience with their customer service team was a total joke. if you've ever spoken to me in real life, you'll know i'm polite and easy going. i don't want an argument. i'll even joke around with people to let them know upfront i have a sense of humor about things when they go wrong. the 2 different representatives i spoke with were horribly rude to me and gave conflicting information. i was thoroughly disappointed because initially when i spoke with them (when i was first getting my quote) they acted SO friendly and nice. maybe once they have the $$$, there's no motivation to be professional anymore? apparently. anyway, my final thoughts are.... moving sucks and is stressful as all hell. if you're going to hire a moving company, i don't recommend mini moves. i'm an easy-to-please person, so this deplorable experience should say a lot. ok well, i've vented enough and am totally done being upset about this crap. please excuse me while i go pour myself a really large glass of gin with a straw. hold the tonic. read more

Great customer service and great job overall! Movers worked efficiently and effectively...would recommend to anyone!

This was my first horrible experience with MiniMoves company. I decided on sending my house hold stuff from Washington dc to San Jose California because when I spoke to the sales person initially, he gave me upfront price for each item and I felt it is very transparent. They gave me a quote of $3900 for the items we discussed in our quote. I was very satisfied until the 15th day when I was in utmost need of my stuff and expecting to reach at destination (san jose), they sent me a new quote of $5000. I was shocked! They did not give me a time to even discuss with them because I had my kids items and medicines in the moving stuff and they took the opportunity to send me a new quote after 15 days when a person lose all its energy to fight with them and want its stuff on priority. I spoke to the sales person who assisted me and tried to add few more people but I realized it's not a priority for them even if my family was suffering without necessary stuff. I had no option to pay the amount they have asked. It's a worst experience for me & my family. It's been 18 days, I have not received my stuff yet. Even after I paid, I am waiting from 3 days to get it. Besides sending 10 emails and more than 20 calls, I realized it's no worth to make them understand my situation. In my recommendation is not to choose minimoves.  They gouged and charged me for items that do not pertain to the move.  They do not honor nor do they uphold their commit to the  agreement I signed with them. I will take my matter to dispute and will not stay settle with the charge! read more

MiniMoves has great customer service and my experience was great from start to finish. I had to move a one bedroom apartment across the country, and though MiniMoves was more expensive than some of the lower end competitors it was worth every penny. Both the movers to drop off and pick up my stuff were on time and very efficient. They handled my stuff with care and were very polite. Whenever I had a question I was able to talk to a representative from MiniMoves without any hassle, the company is very organized and I felt good about using them for my move. read more

Poor communication regarding the entire process. Damaged, lost, and mishandled my items. Misleading in price and convenience. I WOULD NOT recommend to my worst enemy. read more

Would give 0 stars. I regret using this company so much. They made my moving day so much more stressful and extremely frustrated. I used the Professional Moving Company in the past and such a great experience. Those guys had been great and a pleasure. This time I was only moving 1 block so I decided to try MiniMoves because I thought maybe since presumably they specialized in small moves, and I was moving very few things 1 block, they might have a better deal or something. Never, never again. I moved 2 days ago. The guy I had talked to on the phone to book it seemed cool and friendly. It was a last minute move so I didn't have time to do a lot of comparisons between different companies. One of the movers called me day of the move to let me know a time of arrival, I'm assuming, I had no idea what he was saying because his English was terrible. Then when they got to my place, immediately, he basically started attacking me verbally about how I did not have EVERYTHING in boxes (because a lot of it I was waiting for them because normally the companies have special boxes/packaging to wrap delicates.) . Even the boxes that I did have he was angry about because I hadn't closed them up... Which, again, is what I have done previously with the Professional Moving Company because they would help pack things in more and then close up the boxes in a better way that I could. This guy was berating me for "not being ready" and saying he couldn't move anything that wasn't in boxes and I was just so frustrated and surprised and angry. I was trying to defend MYSELF against this guy, the employee of the moving company, when he should have been trying to make my move the least stressful as possible and treating me, as the customer, well. He treated me like shit and at that point I didn't know what to do because I didn't have any more boxes and we stood around for a while with them just standing around talking in spanish and then to me in heavily accented English about all the things I'd done wrong. Eventually he said they have boxes in the truck and I'd have to pay for them, though. I said "fine" because I just wanted to get this whole thing over with. The other thing he was totally berating me for was that I had said when booking the appointment that I had 14 items, because they usually ask you. But, usually that number is just an ESTIMATE. I was just guessing. And now I was like in trouble because I had more then 14. This was including just things like individual kitchen appliances. They started putting everything in boxes and garbage bags. I hadn't packed the dishes and kitchen breakables because companies usually bring newspaper and other things to wrap them in. Not this place. He again was basically yelling at me because I didn't have them in boxes. Even when I told him my reason and blatantly said that I clearly should have gone with a different company and he was treating me as the customer terribly. I asked if they had special padding and things to wrap my breakables and framed prints, and they did not. At one point I realized, since they had just been grabbing everything and putting it in boxes and garbage bags they had packed my personal bag with my wallet and keys in it. I told this guy what had happened and he didn't seem to see a problem, again it was my fault and he didn't seem to care. I had to insist we look for it and that we had to find it. He had ME go inside the truck to look for it (pretty sure that's illegal) and honestly I was so stressed out and frustrated I was on the verge of tears. Finally one of the other guys, the only 1 who was actually nice to me, found it. The other guy, who I guess was the "head" of the 3 of them kept asking me if "that was it" and then when I said, no, I'm taking the rug, because I had told him that everything in the room was going, again, that was a big deal and he was making me feel like I did something wrong. I just can't even explain how terrible this experience was. Beyond belief. And then at the end the guy gave me a customer satisfaction form to fill out and HAND BACK TO HIM right there as he STOOD OVER ME. He told me to write that they were "good" but "very good would be even better." I just didn't want to deal with any of it anymore and wanted them to just leave so I wrote "good job" and handed it back. Why on earth would you give a customer satisfaction survey while standing right next to the customer and telling them what to write and then taking it back?! I'm planning on calling them on Monday and letting them know about all this, as well. I just couldn't even believe how bad things were. I told them so many times they were making me so stressed out and making it so difficult and they were supposed to be doing the opposite. Basically was just yelled at in barely comprehensible English the whole time in return and ignored. Not once did they validate my feelings or experience or acknowledge anything, except everything I did wrong. read more

If I could give MiniMoves 6 stars I would. We have moved dozens of times including internationally and never was the service ever as excellent as MiniMoves. From beginning to end everyone was excellent to work with. This was our first "mini" move but it was our best move ever. Very professionally handled and with the customer satisfaction always paramount. Great job! read more

DO NOT USE MINIMOVES!!! I was quoted a price according to a list that I provided to them for my one bedroom apartment. After my belongings were picked up and loaded onto the truck, the owner, Jack A called me and told me that the estimate would be $1100 more than the original quote. He indicated that there were a number of additional items that I had left off even though I had less boxes than I had proposed. The company counts the number of items to establish a quote rather than using weight and do not tell you this prior or else I would have loaded all my items into a few large boxes. My agent stopped returning my calls after my items were picked up. Furthermore, my credit card was charged the day of the pick up despite not having a signed contract! Talk about money hungry! I was called a few days later stating that I had to sign and fax the new contract over in order for my belongings to be delivered even though they didn't need the contract to charge my card. Mini Moves called me at 10am that day and said that I needed to fax it in by noon or else my delivery would be delayed several weeks! I had filed a complaint with the BBB the week earlier for charging my card prior to a signed agreement and inflating the estimate after my belongings were already on the truck. Jack (owner) called me and berated me saying how infuriated he was that I had filed a complaint with the BBB. He said that if I was dissatisfied that I should open my own moving company! He was furious that I hadn't returned his one call from two days prior and couldn't understand the reason for the delay even though I was moving and driving out of state. He was completely rude and yelled for at least five minutes refusing to let me speak. I finally hung up on him. Jack had stated that he spoken to a man to finalize my inventory and final cost and accused me of lying when I said that I wasn't married and that my name was the only one on the contract so there was no man. Basically he admitted to speaking to someone other than myself for the final cost of the delivery and charging my card without my consent. Overall do NOT use this company! They are terribly rude, money hungry and do not care to follow the guidelines of their contract. They only require verbal consent for the full charge of a service but a signed agreement to actually make the delivery. I am continuting to update my BBB complaint every time I have any contact with them and hope that Jack is removed from any position dealing with customer service. I would give them less than one star if possible. Paying $2600 for a move from PA to MA for a one bedroom is absurd and to top it off having to deal with rude employees during a stressful time is unacceptable. read more

MiniMoves is a great company to move anything! We moved several items from our home in CA to our home in NW Nevada. They packed our items, picked them up and delivered them within 2 weeks. I would highly recommend them when you have a "partial" move! read more

Absolutely the worst if you are considering an out of town move I had them move three pieces and the broke each piece. Two legs were shorn off of a desk (18th century, amazing it could survive several centuries but be defeated by poor packing/loading). They could have cared less about the situation. Given the cost of $1,000 to move a chest, small desk and love seat about 1000 miles I really expected better. Every stage of the move is run by a different vendor so it is certainly not a vendor you want to entrust with anything you care about. read more

I am giving MinMoves a rating of three stars because parts of my experience were great. The movers themselves were fast, efficient, and thoughtful in terms of itemizing my things and delivering them to me in one piece. The minus two stars are for the bureaucracy I experienced once everything was picked up. I was moving from Chicago to Seattle and so if that wasn't mind boggling enough a few days after getting to Seattle I received a call saying that the quote was changing. Now one of Mini Moves 'sells' is that the quote is firm once it is set. Well this is contradictory to what I experienced. They said that I had more than what was originally quoted. I did not. They said they needed to charge me an additional $300 for my headboard- well this was never stated upfront so of course I am not going to pay that. Adding charges after the fact is shady in my opinion and I choose not to work repeatedly with companies that are 'shady.' So while the movers themselves were good, next time I will take my money elsewhere and if you decide to work with them, don't be surprised if there are additional fees after the fact. read more

Said move would take 21 days from date of pick up, is now 42 days and they can't tell me where my stuff is, all I can say is it better come undamaged after moving it around all this time. Too much handling leads to damage because trucker typically don't give a hoot. I'll update upon arrival. read more

I would like to respond to the follow up it took "Jack" AKA, Whitney over a month and a half to write. 1. Further proof the are deceitful - it is a LIE that I claimed my property was worth $7,000 in my original contract. I have a copy and will gladly post it, it shows $10,000. 2. another LIE, I never spoke to anyone in the "claims department" until I had a claim after delivery. 3. Again a LIE, I didn't endorse anything. AGAIN, I have a copy of the paperwork, it is not my signature 4. MAJOR LIE, I never disputed my entire move cost Whitney. I still have the emails btwn you and I and will gladly show the world. I have always stated that yes my stuff got to me and I would honor the payment. my dispute was that I wanted it fixed BEFORE I paid you and in doing so I didn't feel I should have to pay the interest charges on my credit card for your mistake. I reached out to mini moves asking you to do the right thing and reverse the charge so no interest would be accumulated. I was VERY clear in my email (please go back and read it, I can forward it to you if needed. You may not remember it bc it was the very last one you guys got out of the many we exchanged and it was the first one you quit responding to) that once the damage had been repaired you could charge me full price. THE ENTIRE DISPUTE was against interest fees I would incur at YOUR MISTAKE. 5. so now YOU are calling ME the liar??? my items showed up with shoddy attempted repairs. YOUR employee told me that someone hired by YOU attempted to repair it on the road. so now you claim that your 'investigation" says that didn't happen? so I made it up? REALLY??? It saddens me that you didn't trust me to do the right thing in the way I was forced to trust you as a moving company to do right by me & my family heirlooms. My lesson has been learned. I see from your lack of ANY acceptance of fault that unfortunately MiniMoves didn't learn and will still be a company lacking integrity and values. BUYER BEWARE!!! read more

You made a believer out of me Mr. Jack! After writing about a negative experience with the company, the CEO emailed me and apologized for the poor service I received. Additionally, I received an apology letter from both their company and the subcontractor who moved my belongings. In addition to the letter, the subcontractor gave me a credit for $150 which MiniMoves matched. Jack said in his email to contact him directly the next time I needed a move service, and I plan to. I'm really impressed with his professionalism and follow-up. Thank you! read more

This company is a total rip off. They charged my elderly mother in law to move a small antique secretarial desk (less than 100 lbs) from Ohio to CA. over $800.00. I believe this is outrageous! I moved a large leather chair and ottomon several years ago for 70.00. Granted prices have gone up, but not by 800%!! They totally took advantage of an elderly woman who did not know better. I was shocked to get the packing slip when they delivered the desk. They said they charge per item and not by weight. So, if you move a table lamp for 20 lbs. it cost the same to move a large sofa that weighs 500+ lbs. I DON'T THINK SO. UNPROFESSIONAL, UNETHICAL...DO NOT USE. The owner did not even have the decency to call me back to further discuss. I get very upset when there is "elder abuse". I am reporting them to every agency out there so people beware...unless you like getting ripped off! read more

I used this company about 6 months ago to move from Chicago to NJ and I am highly disappointed. I've moved many times in the last few years and they were the worst. Completely under estimated the charges even though I told them everything that I had. I was not able to be at the storage unit when hey dropped off my stuff, but found today that both of my mirrors and marble table top are not covered even though they told me they would be wrapped and stay covered. Better cross country companies to use. read more

On Aug 18th I had a terrible experience with the movers they dispatched to pick up my belonging from my storage unit in NJ. Blankets were not used to wrap my furniture before they put it on the truck. Damage to my furniture was occurring as it was being loaded. An entire wall of boxes feel over and many of my belongings were broken and smashed. I contacted the company the next day and it took 3 phone messages and two weeks before I received a response. When I finally spoke with a "manager" Jack mentioned that they "had some problems with them (the moving company) in the past" Mini Moves negligence was the cause of MORE DAMAGE when my belongings arrived and 5 items DID NOT ARRIVE. 2 months later and my items have not been recovered. Because I did not choose the replacement insurance I was only compensated $501.00 for the damage and lost items. Some damaged items were pieces of furniture purchased in 1925!!! They were completely negligent on their end beyond what insurance covered and they took little to no responsibility. They knowingly supplied me with an inferior mover who single handedly caused all the damage and loss. They did not fulfill their end of the promise to care for my things and move my items in the way that was described to me during the estimate. I would NEVER recommend or use them again because they did not compensate my losses appropriately. If a company can't view your losses from the customer perspective than they do not care at all. I have moved a lot in my life and NEVER EXPERIENCED worse service. I never had a claim prior to this nor have I ever had such significance damage to my belongings. I wish I moved myself with a UHAUL truck. read more

I will never use this company again. The guy took 3 hours to find my house that was only 20 minutes away from him. I think he was intoxicated because he smelled like beer and his eyes were blood shot. He broke my grand mothers crystal vast that was given to my wife on our wedding day. I called his supervisor to report the worker and I was put on hold for over 40 minutes. This company is terrible! read more

This was a frustrating and awful experience on many levels. I have moved in Chicago for 5 years with the same items and this was by far the worst. Where do I start? For one, I received 2 calls the day before asking if workers could come prep at 8:30-9:00am CT before I had elevators at 9:30. Instead the crew came at 10:30, nearly 2 hours past when they said they would. The moment the three arrive, two of them sit on the curb, I introduce myself and ask how they are, they proceed to tell me, "aweful, I'm exhausted. We were on an all-day move for a house yesterday, worked 20 hours, got home at 4am, slept 3 hours, and came here." They looked awful, and I frankly felt bad for them so I couldn't exactly bust the whip on guys who I was impressed made it to work at all. Needless to say, compared to movers I have had in the past, they weren't exactly moving with ANY sense of urgency, were lethargic, and took numerous breaks. It got worse as the day went on. To add fuel to the fire, because they were overworked the day before, this was the only job they had, so there were not incentivized to move quickly. Travel Time - there is 12 miles between my origin in Evanston and 220 West Illinois, Chicago. Trucks can't take Lake Shore Drive, so if you googlemap the correct route it is to take 45 to 50 minutes. It took over 1.5 hours. The driver, tells me he got lost! I am not convinced they didn't stop for food. We left Evanston at the same time, I waited for over 45 minutes at destination. I had the elevators reserved at the destination from 11:30am to 1:30pm CT. They didn't even get to the destination until nearly 1:30pm. Had my new building had the elevator reserved after me, I would have been even further screwed. I was contracted for 3.5 hours at $144 per hour, or $504, which is in-line with what I've paid in the past. However, the company charged me for ALL of the extra 2 hours, or $288! I was beyond mad when the driver tells me the price, per HQ. However, I literally didn't fight it at the time because they workers looked exhausted, and they told me they couldn't leave until the document was signed. Further, given the fact that my move was 2-3 hours behind schedule, I too didn't want to mess with it any longer that day. So I went ahead and signed it, told the driver, however, that I would be calling into HQ to dispute the chargers as they were late, got lost / took to long on move, and were not up to par work-wise. This is the interesting part, the workers agreed they didn't work that hard, and that they weren't able. Honestly, Tay, Manny, and Ivan were all extremely polite and nice guys. I told them that in my complaint I would not make it their fault, because it isn't, but would point out that I was being charged for extra time that would normally not be the case; I shouldn't have to pay for their inefficiency because they were overworked. They agreed with me, thanked me for sticking up, and graciously left. So the following week, I call Mini Moves, and talk to Whitney in what I presume is Customer Service. She takes my info, relays it to others, and calls me back within 2 hours. She informs me Mini Moves will reimburse me for 1 hour due to being late, but not 2 hours. When I retell her the story, she would not confirm Manny and Ivan had worked a 20 hour day the day before and were sleep deprived, she said, "you are taking quotes from workers as being the truth." Hello?! I saw them all day, and I can tell you these guys were being honest. I felt bad for them. She kept reiterating, "so you only had one person moving your things and not 3?" My response that, "yes, there were 3 people there. A superintendent, Manny and Ivan, who were the main laborers, but had worked 20 hours the day before, got home at 4am, slept 3 hours, and came to my job sleep deprived and exhausted. They were there to move, but not quickly." Again, this was ignored. Further, when I discussed the 1.5 hour trip over 12 miles (7.5 minutes / mile - many people run this FYI), she kept reiterating that "trucks are not as fast as cars, sir." No kidding, but I wasn't born yesterday either; plus, the driver told me he got lost. In all, I told them I wasn't going to accept the 1 hour refund and I wanted a 2 hour refund, or $288. They wouldn't fold. So, I have a.) left this post, b.) filed a complaint with the Better Business Bureau, and c.) initiated a dispute through my credit card company. The service was awful, the company's response appalling, and it's treatment of its workers is frightening. Besides the point that sleep deprived and overworked employees aren't clearly going to be as efficient, they also are not going to be as safe. Besides the fact several of my items were scratched (which I didn't even bring up), having employees engage in intense physical labor without sufficient sleep and rest is dangerous and reckless. It endangers their safety and those around them. I was saddened by their response. read more

MiniMoves came to my rescue. Recently I was tasked with emptying my elderly relatives' apartment in two weeks. It was a huge chore, and I had a few family 'heirlooms' that needed to be moved cross country. Todd was great in answering my questions and getting the move scheduled within my window of time. The local packers were professional and my items arrived in good shape and within the time period promised. I am extremely satisfied and won't hesitate to recommend MiniMoves, Inc. read more

I trusted Minimoves to move an item I'd purchased and was very excited anticipating its delivery to my home. They accidentally broke the item but their excellent customer service went above and beyond what is customary in settling my claim. I was given an amicable settlement and am able to have the item repaired.. I've used Minimoves on several occasions and trust them to do a good job. Will continue to use their services and will most certainly recommend them to my network. They take good care of their customers! read more

I used their service recently. I was nervous because they did not give me exact time to pick up my stuffs. I had to reserve the elevator in my new place. They were on time, in fact, got my place 15 minutes earlier. They were very professional and efficient..! It took only 2 hours and half to finish up all moves! I loved their services and fast loading & unloading. Their estimates were based on items that you move. Anyhow, I recommended minimoves if you have small stuffs to move and don't have a lot of furnitures. If I may complain a bit, I initially heard there will be three movers but only two movers showed up. It did not matter but it was not expected. read more

Absolute nightmare move thanks to them. I had to reschedule a training trip to London since all of my stuff arrived after I was scheduled to fly out - I had no clothes. It took them 3 weeks to move my belongings 250 miles and not a single person called me back. Literally radio silence for 3 weeks and they missed the latest date promised to me. On top of the horrible service, I am missing a box and most of my furniture is damaged, some bad enough to need to be replaced. Worst experience you could imagine. read more

I Highly Recommend Mini Moves! They were on time and were always in contact with us before, during and after our move. As long as you are honest with them about everything you have to move they are SO FAST and they took really good care of our belongings. It was worth every penny! Thank you Mini Moves! read more

I recently used them for a move. I hope that the person wearing my $800 Burberry raincoat slips and falls in it. I have about $3,000 worth of items missing but if they try to use one of my blank checks - will they be in trouble. MiniMoves, are you trying to remove me from the website? read more

One final update. I was contacted by Whitney at Minimoves, and she and I talked about the issues with my move. She understood, and was as helpful as she could be given the circumstances. Though it wasn't the easiest to get ahold of her, I appreciate her effort,and that of the company as a whole. They do seem to care about their customers. I would, overall recommend the company. read more

So happy that I found MiniMoves! What excellent professionalism from the first call, all the way through delivery. Moving from Chicago to theTampa area I only wanted to bring some items with me and the quote that was offered was very fair and there were no surprise charges. My items arrived in excellent condition as both the team picking up my belongings as well as the team delivering them were careful, experienced, and provided excellent service. TK was the representative who helped me and I even got a follow-up call to ensure that I was happy with the service. I will for sure use this service again if needed. read more

Excellent experience, perfect solution for smaller moves. My kid was graduating from college and packing their room, including furniture, to take a job 800 miles away, and we were striking out calling larger, more well known movers. This was the perfect solution for a smaller move. The sales person at MiniMoves worked with me on the phone to give me a cost and time estimate and give me info about their process so that my expectations were met, then backed it up with an email. The communication with their headquarters was very helpful and clear. When I emailed or left voicemail with questions, someone always got back to me promptly. The local pickup movers and delivery movers were both great - arrived on time, were in and out efficiently, and were very helpful about putting delivered stuff where they were asked to. MiniMoves will give a guaranteed pickup and delivery date for an extra fee of $250, otherwise, you book a window of 4 days in which you can be available and then they'll phone you 24 hours ahead of time. We chose to go fee-less and do the window of time and it was fine for us, but if you don't have flexibility, then pay the extra. read more

I want to thank TK, at Mini Move for making my relocation to NJ a breeze. He was professional and exact on the process of how my move would go. I could not be happier with this company. I will definitely, use again. read more

I would prefer to give ZERO stars. Please save your money and your valuables. Mini Moves moved our antique furniture from Las Vegas to New York. Every single piece was damaged when they unpacked. The delivery men showed up with pieces of furniture in their pockets saying there were "lots of damages" before they even unpacked the truck, saying they can't believe what a horrible packing job was done. It's heartbreaking to hire a company to move items that mean so much and to have them destroy everything. Even small end tables had legs broken off, and these are so easy to wrap up properly. So many pieces ruined to the point of being unable to use them now. MiniMoves was not cheap, but we thought they would respect our items based on previous reviews. DO NOT USE THIS COMPANY THEY WILL DESTROY YOUR FURNITURE!!!! read more