I ordered a new mattress set from QVC a few months ago and while i was at work I received a message…read morefrom one of your drivers that they would be delivering to my house in 30 minutes. that was the only notice of a delivery time that i received. I work an hour away from home so i called the number back to reschedule and never received a return call so i canceled the order with QVC. Recently, i placed the order again and received an auto call scheduling delivery for 3/12 btw 9-12. this was inconvenient so i called to reschedule for 2-6pm on the same day. i got home at 1:30 to find a note on my door from the driver that delivery was attempted at 9:15am. i called homedirectusa and was told that a text was being sent to the driver because she was not answering her phone. because of this i was told that they would TRY to have delivery today. this is unacceptable customer service. what transportation/delivery service does not double check their manifests and ensure that drivers are made aware of any address, date, time changes!!!! and why don't they have push to talk so they can be contacted at all times!!!! UPDATE! adding additional star for NANCY for exemplary customer service - she was helpful in resolving my delivery issue and . . . thank you to Jose and Maria for delivering my items. homedirectusa still needs to look at their policies - issue delivery drivers a push talk phone w/caller id for the company or homedirect should let customer know what ph# to expect drivers to call from; drivers should have a homedirect wrapped truck; any date, time, address changes should be immediately transmitted to drivers.

I just want to start off by saying, the guy below me is dumb as hell…read more This company is the worst I have seen to date. They don't answer the phone, they don't return emails. I don't get how the are in business or how any company with a good name would use there horrible services. My next move is the better business bureau .

Updated review: while Eric and team packed carefully in Chicago, the items were placed haphazardly…read morein the container, with cardboard boxes beneath plastic bins. A number of items were damaged, and a lamp destroyed. Thankfully Minimoves processed our claim swiftly and without challenges (we were reasonable, got estimates, set value based on comparable items). So in the end, it all worked out. Just wish they'd been more careful when they put things into the container.

Updated review...partial move was done June 23. 2 very expensive ($2500) items were missing from a…read moreroom no one was supposed to be in with empty box top in a room they were in. Company said "File a police report. We have a stellar reputation and don't believe you."

Everything! The staff is very friendly and helpful! They are very considerate and considerate of…read moreyour needs.

Drivers lie about delivering and use pictures of other people's houses and gates. They do not…read moreprovide help in facility or customer care. To this day I still don't have my package.

I don't get a ton of items dry cleaned but whenever I go here. They open as early as 7 am and stay…read moreopen till 7 pm making it easy with a busy schedule. Pricing is more reasonable than some other cleaners I've visited nearby with similar quality.

This is the second time today that I was met by this very impolite and discourteous attendant at CD…read moreOne Price Cleaners at 2812 S 17th Ave Unit B, Broadview, IL 60155. I have been a longtime customer at their Chicago Madison Street location. Their Chicago Madison Street staff are the best: very delightful to talk to and pleasant. I moved to the west suburbs and happy to see a CD One Price Cleaners in Broadview. Unfortunately, the attendant has a horrible attitude. It takes one apple to spoil the bunch. Time to look for another dry-cleaning service provider.

Stephanie was super helpful and kind…read more I was completely overstimulated so I sent David in to get the forms printed. Lickety split!

In my previous review I let you know how very unprofessional this place was…read more I had an out of town order I outsourced to FedEx because I was leaving myself. Only to find out from THE CUT WAS ALL WRONG! They envelopes provided do not fit these incorrectly cut and incorrectly centered announcements. I will be getting them back from and going in person to get this corrected. Think twice before using this location.

Very helpful, very efficient, Stephanie Garcia went above and beyond any expectations I had in…read moregetting me timely quotes for 2 destinations. The crew arrived on time and moved us out smoothly; all the movers were courteous and communicated with me in a timely manner! I would recommend!

My wife reached out to National Van Lines as we prepared for a move from South Carolina to…read moreMichigan. We had a very bad experience with another moving company for the move to SC, which my wife explained to the scheduling consultant. My wife was assured things would be very different with National Van Lines and that it would be a much better experience than our previous multi-state move. Things went sideways as we got close to the moving date. First, the subcontracted driver called on Monday to inform us he would be there on Tuesday, even though National Van Lines had scheduled his arrival for Wednesday. (We had made arrangements to have our pets transported on Tuesday so they would be out of the way when the movers arrived.) The additional loading help was a no-show, so another crew had to be found in the spur of the moment. They rushed and rushed to help my wife finish packing, since I was already in Michigan to close on our new home. At the end of the day, a good chunk of our possessions were not loaded into the truck, and the driver claimed a personal situation would delay the delivery of our possessions for two weeks. My wife was extremely stressed and upset over the experience. My wife delayed her departure to Michigan until Wednesday. She spent most of the day sorting through what had been left at the house, taking a bunch of things to the dump and some to be donated. She loaded her vehicle to the max and began the two-day drive to Michigan Wednesday night, leaving more stuff in the house. She arrived in Michigan late Thursday night, still stressed and upset. She had been in touch with our consultant at National Van Lines, who was totally in the dark about what the driver had communicated to us. I made travel arrangements to fly out of Michigan early Friday morning, landing in South Carolina late in the morning. I rented a van and drove to our house. I finished loading the rest of our possessions into the rental and cleaned up the mess left behind by the movers. Then I made the two-day drive to Michigan, arriving late Saturday night. We unloaded the moving van Sunday morning before I returned the van and hit the road to travel to a client site. Between the flight, van rental, hotel, and travel expenses, that was more than $1,000 of additional expenses (on top of a bill of more than $13,000) out of pocket. We were out running an errand about an hour from the house on a Sunday when my wife got a call from National Van Lines asking where we were, because the delivery driver (a different person than the one who picked up our stuff) was at the house ready to unload. We rushed back to the house and worked with a great driver and crew to get things unloaded. I reached out to National Van Lines afterward about filing a claim for the additional expenses of my trip to South Carolina to finish the job that we paid them to do. They denied our claim because we had already received a meager stipend for the delay in delivering our stuff (a couple of hundred dollars). The fact that the extra expense was a direct result of their contractor not completing the job was completely ignored. When I contacted them to ask for a reconsideration, they stopped replying to us. The consulting team is great. They hyped up the quality and standards of National Van Lines, and how their contractors follow the same high level of professionalism. Unfortunately, that isn't the case. Thankfully, we do not plan to move again. But if we had to, we would not call on National Van Lines again.

My mom and I came to this location because I needed a paper notarized and it was one of the only…read morelocations in our area that had a notary available. The service was great! The people who helped me, Barb & Jennifer, were helpful. One employee in particular named Ally (or it might be spelled Allie) gave us great customer service! The line was out the door and there were some customers with attitude, but Ally was very patient, respectful, and nice with every single person. Ally was doing such a good job, she really deserves a raise! It's rare nowadays to encounter patient and respectful employees so her service was very much appreciated.

We came here on Saturday just before the rush…read more Great customer service from Jenny ? I can't remember her name. But she was cheerful and helpful.

My husband and I stopped by this past weekend on Sunday to mail out a few gifts! This location is…read moreone of the only locations open on Sunday and we were happy to visit and check this errand off our list. I was SO surprised to see that we were second in line when we arrived. The last few times I had to mail things out I had to wait for at least 20-30 minutes due to demand. We were in and out of here in 15! The store was nicely organized and very clean. The had their stations clearly labeled (printing, shipping boxes/envelopes, cards, etc.) This location is pretty tiny so if there were more people the line would have had to trail outside (two people were behind us by the time we were finishing and the last person was practically at the door.) They had a bunch of social distancing reminders in the store and the associate was wearing a mask. The associate working was kind and welcomed us. He was the only person working that day and had to stop processing orders to answer the phone, yet he kept a positive attitude the entire time. He was working very quickly and gave me multiple receipts and made sure to point out the tracking number. All in all, this is a great location to pop in quickly and drop something off. I do recommend having another associate helping as we get closer to the holiday because I'm sure it is going to get so much busier!

Happy to see this location open on a Sunday. They offer shipping, scanning of documents and copies…read more My tip is to be patient and wait until you have everything ready.

As far as post offices go this is a pretty good one. It's usually not very busy and when I lived in…read moreBrookfield and needed to ship something I'd usually go here because the Brookfield location has a crowded lobby area and is busier and slower. This one I pretty much always walked in and was helped immediately because it just doesn't have heavy traffic.

Safeguard Self Storage in Lyon's Illinois... the facility is kept clean and the site manager (Deb)…read morewas friendly and very helpful in getting me the best deal for the size unit that I needed. Thanks Deb, you're awesome!!!

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.