I reached out to Troy a month and half Before moving to be…read moreable to shop around and plan accordingly. We went back and forth talking several times. He asked what furniture and when I told him 1 bedroom set, 1 tv, 2 tv stands (like teacher used in middle school to roll the tv in to class) possible table and maybe another item or 2 as I was trying to move most myself so I didn't pay an arm and a leg. He asked if I had a mirror with my bedroom set, and how many boxes . I told them yes to the mirror but no to the boxes, again, saying anything I could move myself I would. He told me he was just trying to figure out how long it would take as it was based by the hour. He then did the math in his head and said it should take about 2.5 hours let's round it up to three just in case and gave me a quote of $450 equaling to 150 an hour. So if I added more things and it took more time, I would know how much more I would also have to pay. The day came the movers came two hours exactly just to get everything in the truck. 40 min to drive to new spot. Then another 2 hours 20 min. Equaling 5 hours. The two movers were bickering wither each other because all of a sudden one guy said I will jsut bring the items to this spot versus bringing them all the way up which his partner was not understanding this took longer. His "new idea"was not faster he was spending more time hanging out at the truck. The fastest that guy moved was when I finally was looking at the clock going, this is taking way too long for not that many items and started helping him move chairs myself. When they finished he said I'm going to write the bill up and in my head after hearing him say what a big house I thought he might try to charge more but I did not expect this much more. As soon as he said " I took the mirror fee off, don't telll Troy " I knew he was bs me. Stating what a big house then thinking he could charge whatever is beyond rude but it's Troy's company and I had spoken with Troy. I was not going to debate with these two guys who were clearly doing what they knew was wrong. Mind you they chipped the new door frame and knew they did and didn't say a word. I waited to see and nothing. When Troy asked about my mirror he didn't say anything about a mirror fee, he just explained the insurance coverage on certain items. Five hours at $150 equals $750 right? Nope apparently it was a whole new hourly now. The "big house " meant the hourly went up. 5 hours cost $1,083. $633 dollars more than the original $450 and $333 dollars more than the $150 and hour I was quoted. Who would have even carried that much after being quote more then half of what they charged afterwards. I gave them money that was to rent the U-Haul I needed to move the rest of my items which is more then what they moved. I called Troy the following day I hopes to clear things up, get a portion of my money back for being charged incorrectly as well as damaging thw new door frame as when we first talked he gave me his spheal about how long he's been in the buisness and how he did things the right way. Apparently that was just a line kinda like his quote was. Jsut a way to get you to use his company and then up charge whatever they decide that day afterwards of course. If you want a quote don't bother going to them, it's not a quote clearly. Make sure to carry more than half of what he discusses because they could change the hourly rate at anytime making the whole point of talking prior to that pointless. Doubt he'll reach out to give me my $273 extra back let alone care about the damaged door frame. They can't say it wasn't what I was quoted because $195 which was the upgraded price would still not equal the $450 discussed and 3 hours. The math is not matching. Not worth the money spent when you never planned on having to pay that. Funniest part is I told him I read a review about a lady saying she was charged these things afterwards and he said no way could it have been me, I would not change it after the fact I would've have ate the cost cuz I keep my word, he stated she must've been talking about another company. Now I know she wasn't, because the same thing happened to me. Don't believe his lies just like his quotes. Better off getting a couple guys from U-Haul app at least you pay prior so you can't be charged more afterwards. Good luck to those moving, if only everything wasn't a scam now days.

Called Troy's for a quote and he arrived on my doorstep the next day. Gave me clear instructions…read moreon how to pack stuff and also advice to save me $$. His guys showed up and carefully moved most of my furniture. They even helped with a broken uhaul truck. They stored all my stuff overnight and showed up the next day and carefully unpacked and set everything up on a cold rainy January. Great people to work with.

Terrible experience, aggressive and unprofessional employees, not to mention the attitude of the…read moreowners

Awful experience, called to get a quote and went through great detail about the move and was given…read morea rough quote of $9-10k. They sent a guy to come out with his sweatpants hanging off below his backside , kept losing my phone number and EM, never opened my texts for addresses, came late and in total confusion. He too gave a rough quote of $9-10k. Several days later got a call once again asking for my EM and info, gave it all again. They quoted $18k, because he told me he originally he thought Arizona was next to Florida; when he looked at the map and realized where AZ was, the price doubled. Run, do not walk from this company.

Bill's team did a great job moving us out of storage into a townhome in Gloucester!…read more They carefully carried all our heavy furniture up many stairs. I am very grateful that it went smoothly and they stuck to the price they quoted me. I totally recommend and would use them again

I recently did a short distance move between apartments in Gloucester and Jesse and Jared from…read moreAffordable were fantastic. Efficient, timely and good natured. Highly recommend.

On time, courteous. All items were carefully moved with no damage. Pricing was close to quoted…read moreprice . Would recommend and use them for future moves

I helped a family member move from Andover to North Andover. Brother Movers did the job on short…read morenotice. All furniture was carefully wrapped; nothing was nicked or damaged. The managed to get bookcases, a small sofa bed, and a large upholstered chair down a very narrow staircase, with literally a couple of inches of clearance. Very professional, and the cost was reasonable. I was impressed!

I have used this company several times over the last 5 years, and I highly recommend them for their…read moreprofessionalism, reliability and careful preparation and handling of all items being moved. The guys are always prompt and their attention to detail is commendable. Thanks again!

wHY AFTER A SMALL FIRE WHICH HAD MOSTLY SMOKE DAMAGE TO THE MAIN LEVEL MY SMALL APLLIANCES that…read morewere put away vanished along with other things like sheets, table cloths, etc.. makes me look at MASS MOVERS. When I called and asked to speak to the foreman I was refused. I have had a mostly unpleasant experience with this company. DO NOT USE THEM. Plus I have found items in their unpacking that did NOT belong to me. POOR & UNPROFESSIONAL. Helen K.

Awesome movers. Have moved 3 times in the Boston area and the first two were pretty bad…read moreexperiences (late, broken things, bad service, etc). There guys were total pros who were a pleasure to deal with. We were moving from Somerville to Burlington (so they work in Mass), and they showed up right on time. They were very efficient and took care in moving and packing our items. The new house didnt suffer a single ding, dent, or scratch, which is quite frankly amazing. Moving sucks, get these guys to make it suck less.

I can not say enough good things about these movers. We used them to pack our truck for Florida…read more They showed up on time; were polite and orderly. Most of all when our truck showed up in Florida there was no shift in the load and everything, I mean everything , showed up in one piece.

The day-to-day workers in this company are hardworking young men. The owners of this company are…read moremoney grubbing heartless mongers. My 19yr old Son, who never took a day off prior, asked for a day off to say goodbye to his terminally grandfather in Boston (my Dad) ...who was the best Dad and Papa in the world (imo). Zach Ellis told him if he took the day off, he cant work there anymore and replied to him with text messages that made my skin curl. The text exchange, which I will share at a later date, is so offfensive that it made my mom (the widow) cry. How can anyone, business owner or otherwise, have this much greed and lack of human empathy. I have friends of mine that worked for the Ellis's years ago and it was a reputable business that cared about there employees and customers. Now it's a heartless money grubbing company that cares nothing about their employees or customers. I hope to I run into Zach Ellis and can share my sentiments in my own way with him. Zach- My name is Tom Cryan and I really hope we can meet in person some day soon.

This is the second time I have used 3E movers and both times the crew arrived on time. The crew was…read moreprofessional and accomodating to the few requests I made. There was no damage to any of my belongings and nothing went 'missing', as had happened years ago with another moving company out of Acton. My furniture was fully wrapped with clean, quilted blankets, while other crew members moved items, , and the crew chief organized items being placed in the truck. Everyone had primary responsibilities and all crew members helped lift and carry. iIt was great witnessing such a hard working, disciplined team.

Great experience. Movers were friendly, professional and efficient. They were also available with…read moreshort notice, which we greatly appreciated when we had to quickly and unexpectedly move my senior citizen Mom to a new apartment. They were done in under the time that was estimated and asked several times before they left if there was anything else they could help with. Would definitely recommend and hire again.

Great move from MA to FL with Hiltz. They took great care in packaging several delicate pieces we…read morehad to move. The guys from Hiltz that came to our home were hard workers and so organized. Tracey, in the office, explained everything to us, was helpful with getting us the right boxes and paper to pack our items, and keeping in contact with us throughout the process. Tracy is the best. Our furniture and boxes arrived on time in FL and National Van Lines who Hiltz contracted with to move us here was wonderful, organized and efficient. Thanks to everyone involved in the process. You made our move easy for such a great distance. Dave and Alice