Excellent business! The entire process was great - sales - design - installation- follow up - all top notch. We were given a recommendation from a friend to use Zen and they were spot on! We have already recommended this business to others who are planning similar home improvements. read more

Beautiful work on new kitchen countertops and tile backsplash. Professional, helpful staff from selection at showroom through installation. Selection and service far exceeds big box stores at comparable pricing. I would recommend Zen Stoneworks to anyone doing a kitchen/bathroom or flooring upgrade. read more

We have been working with Zen to install tile floors in several rooms during our renovation and their work is beautiful. We've been pleased with their reliability and dependability especially considering we have dealt with a lot of contractors who never get back to us over the last couple of years. We're looking forward to the shower tile and countertop installations. Thanks so much for supporting us! read more

The knowledge of their products and effort in showing us all the tasteful options for what we desired made it a simple process to get our tile ordered. We are so very pleased with the finished area, and thank them so much. Birdie was the best! read more

We've used Zen Stoneworks for a few bath and kitchen projects over the past several years and have always had a great experience from selection through installation. I definitely would use them again and recommend. read more

Zen Stoneworks - Countertop Installation Near Me - York, Maine

If you are thinking of using Zen Stoneworks in York ME or North Hampton, my very strong recommendation is to think again! I know people sometimes aren't happy with the way the job comes out, but that is not what this review is about. I went to the Zen Stoneworks shop in York ME in early May and met with a sales rep who worked there. She was very nice and accommodating when we first met. I picked my stones and then made my template appt. I made a point of asking her, more than once, if she had contacted Cambria with my question/request (the manufacturer of my island slab) and ordered my island slab and she said yes. I never received a response on my question. She then informed me on a later visit at the shop that they don't order until it's templated (even though I had given them my deposit). I had no idea whether she had ordered it. The owner, Lenny, came out to template. He acted like a know it all and everyone on site was a bit taken aback by his demeanor. The sales rep at the shop had made it a point to tell more than once that he is a narcissist. Less than 24 hrs after the template I asked for 2 minor minor changes on 2 overhansg. One change was to go from 3/4" to 1/2" on a small separate counter piece on the coffee bar. The other one was to go from 1 1/2" to 3/4" on the interior island overhang. I asked & asked & asked in writing for confirmation of these minor changes for well over a week, which can easily be made on the computer template taken, especially the island which was free standing. About a week before the install, which was set for Tuesday, June 6th, the sales rep sent an email saying that the Cambria slab came in damaged. She then continued to say it would be 4 to 6 weeks to get another one from Canada! I thought that to be impossible since the slab I picked from Cambria is the most popular one being sold by them. Then, the sales rep had the audacity to email me 3 days before the install date to say that they needed to template again because of my minor changes. Needless to say I was irate. When she told me the slab would be 4-6 weeks I requested they call around to find the slab elsewhere. I also requested the names of the companies she called. Later she told me she felt I was saying she was incompetent based on my request. I explained to her that it is my style to get on the horn & find what's needed but I wasn't going to waste my time calling the same companies that she had already contacted. I also asked for proof that she ordered the Cambria a month before - I received no response. When someone goes on the defense it's obvious that mistakes were made. As the customer who paid a large deposit, we are entitled to ask these questions & get answers. On another note, she never asked about any stairs or obstacles for delivery. I am on the third floor without an elevator. After my template appointment they added $700 to my invoice for delivery. We had been working with this company for well over a month so I I was too deep in and had time constraints, so agreed to the additional cost. After the template she also went up on my quote by about $2500 stating that they needed more material. I provided a very detailed plan with all the measurements and an estimate for my backsplash when we initially met. Anyone working in this industry should be able to calculate the sq. ft needed for countertops when they do a quote. I needed 2 slabs instead of 1 and this company couldn't tell me that based on the actual measurements I gave. When I contacted them on June 3rd after they were canceling my install, I told them that if they cancel, I would not be using their services. Not to mention I didn't believe that it was 4- 6 weeks for a slab of quartz. I called Cambria directly and they said their product doesn't come out of Canada- it comes out of Minnesota. I fell I was lied to & this company wasted almost two months of my time & set my project back significantly. I was able to find another company on June 4th who actually came out & templated on June 6th & installed all my countertops in two weeks! The Cambria slab arrived in one week after they ordered it. Amazing! When I went in for my refund & complained about their actions the sales rep said "I thought you were cool". I said "I thought you were working for me." She then continued to say that she didn't feel right about this job from the beginning. Wow! Who says that to a Customer. When she informed me the owner was a narcissist & didn't pay her much, I should have run. When they refused to keep my install appointment the owner emailed me & said "we haven't built trust with you and we don't trust you". How unprofessional. I guess it's because I was asking questions they couldn't answer. It's obvious they never called around for my slab, they never sent me a photo of the damaged slab or the initial order they made. It's obvious the owner didn't want the job. If they had just been honest I could have moved on quicker. Being read more

Great service and value. Team was prompt and professional. They have a great selection of materials and colors in stock and use the latest technology for templating and cutting the countertops. The installation was perfect and definitely meets our expectations. read more

Local company is easy to work with, Good selections, quick delivery. Staff friendly. Would certainly do business with you again.

Zen stone works teaches their employees how to cut, polish and install your tile works. They are brand new to it and believe me, should not be in charge of this incredibly expensive service/product. We had numerous issues with our counters; uneven, the seams were HUGE and the "plastic" material used to fill the seams, has cracked and fallen out twice. They took back the quartz counters to "re-do" them and they came back a bit better, but still not done with expertise. I'm so angry I cannot even talk to them again. I suggest you stay far, far away from this company. read more

My experience with Zenstoneworks was nothing short of frustrating. I had to chase them for quote and to confirm my start date. The project was a small shower tile job, perhaps not their most profitable job, but it required me organizing a plumbers time and my families time without a shower. I was originally told it would be a four day project. It will now be closer to 10. That is a big difference when you do not have a shower. I was guided to tile the ceiling because the shower fan does not vent well. When the tile person arrived to lay the wall tile I'm informed that he does not have the material, that it will be an additional cost and my ceiling will need to be lowered. All employees I interacted with, were courtesy and professional. My disappointment is placed on the owner, who met with me, came out and did the measurements, told me the timeline and made recommendations on what and why to tile. I am not an expert on tile and I was depending on Zenstoneworks to be that expert, communicate expectations and then follow through on them. This was not the case. In the end, my shower will get completed but I will not be working with them on my kitchen project due to this unfortunate experience. read more

We recently hired Zenstoneworks located in Portsmouth, New Hampshire to install penny round tiles for the kitchen backsplash in our home. Our small project looks fantastic! We could not be more pleased with the result. This company was an absolute pleasure to do business with from start to finish. We were greeted and helped by Mark the manager. He was immediately attentive and a pleasure to work with. The installation was done when promised and installed by very skilled, knowledgable and caring staff. Mark followed up to make sure we were pleased with everything. Zenstoneworks is a well managed, exemplary company with a competent, professional and caring staff that takes pride in their work, regardless the size of the project. We do not hesitate to recommend them. Thank you Zenstoneworks! read more