Impossible to imagine a more dreadful business to work with than Russell's Contracting. Our condo renovation project was contracted to begin on April 1, 2024 (which it did) and conclude by May 31, 2024. At this writing (nearly 11 months later), the project is NOT COMPLETE. In fact, we finally had to fire them on December 23, 2024. Throughout, we were lied to by our Project Manager, Todd Holton, and never provided with any construction schedules, written change orders, or accurate cost adjustments. Having vacated our unit on March 31, 2024, for 12 weeks in order to give Russell's an opportunity to do the work, we returned on June 21, 2024, to a construction site in which we then lived for another 5 months. When we complained in writing on July 8, 2024, to Kyle Russell about Todd Holton and the lack of activity on our unit, Kyle was both dismissive of our complaints and told us any problems were our fault -- a notion that is both ridiculous and insulting. That was until August 5, 2024, when Kyle, Keith and Todd came to the unit to check things out. Not only were they shocked by how little had been done, Kyle finally figured out that Todd Holton is a scam artist who was ripping off Russell's and us. However, even this didn't light much of a fire under Kyle Russell. Having purchased a ventless fireplace on Todd's recommendation, Russell's installed it incorrectly and without the proper town permit. When this was pointed out to Kyle and Keith, they threw their hands up, said they couldn't install it, and walked away. They were fired a few days later. So, we still don't have a fireplace, our staircase is a mess, and 2 of our 3 bathrooms are only partially done. This work, above the sizable amount already paid to Russell's, is entirely on us. Shabby is the only word that describes the way Kyle Russell does business. He does NOT deserve your business. Contract with him at your peril. read more
