He really is a Great doctor. He's so kind, professional, very knowledgeable, and patient. I enjoyed…read morethe entire visit. The young lady at the front desk is also awesome. I highly recommend this clinic, and I will definitely return for my annual visit.

Went for an eye check up a few days ago and saw Dr. Smith. He really took his time and explained…read moreall procedures. It actually was very thorough. The staff was nice and office was clean. After examination I decided to update my glasses and lenses. Prices were very good and it seemed the quality of eye wear offered were of solid brands. I should get my new glasses in a week or so. The mall firms can probably compete with frames and lenses, but it felt nice to patronize a local family owned business. Definately will be back when it's time for my next examination.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

I needed new prescription sunglasses and this business was on the list of providers covered by my…read morevision insurance. It is not too far from my house so I decided to give them a try. The experience was very positive. Everyone, from the receptionist to the advisor for frames to the doctor were super nice. Dr. McClennan was very thorough and spent a lot of time getting to know my eye needs. The eye exam was comprehensive and I felt good about it. After the exam, there is an extensive selection of frames. An advisor helped my pick one that met my needs. I was happy with the selection. The only downside about this business is accessibility. It is nearly impossible to access if you are going west on Mockingbird. There is no U-turn sign at the Greenville stoplight so you have to turn left on Greenville and hope to be able to squeeze in a left turn into the parking lot. Going east on Mockingbird is much easier, although parking is tight no matter which direction you are going. Overall, I would recommend this business.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

The doctor has state of the art equipment and eye exam was quick and easy. Great selections of…read moreframes and options for the lens. Great staff.

Dr. Ponder is wonderful and professional. She caught my astigmatism that my previous optometrist…read moredid not catch (despite me telling that doctor repeatedly I remember being told about one as a kid and I had my doubts about the slight blurriness I was experiencing), and I was immediately seeing better in more appropriate contacts when I left her office. She is kind, meticulous, and I appreciated that she explains everything she's going to do and why. Parking is also easy behind the rest of the mall (in the 3811 building parking), and her staff is friendly. I would highly recommend her.

Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.

Super good eye doctor, have been seeing him for years and he is super detailed and knowledgeable…read moreabout his craft

Hembree Eye Care 1720 Northwest Hwy ste 300, Garland, TX…read more75041 Optometrist Billy Terrell 224 points Edited 4 minutes ago Do not use this eye care facility if you are wanting a pleasant experience! I saw this doctor on September the 2nd I thought I was doing business with a competent physician and practice but I was wrong! I was told that I would receive my glasses in 10 working days. On the 18th of September I called to find out where my glasses were and they informed me they still didn't have them from the lab yet. A person by the name of Carla said that it wouldn't be until the 23rd of September before they would receive the glasses from the lab! This is absolutely the worst experience I have ever had with an optometrist! Do not use this optometrist if you want good service and customer care! Be forewarned you will not have a good experience! I ordered eye glasses from your store and received unreliable service and incompetence from your lab and front desk staff. When I came to your business to receive a refund for my glasses since your lab was not competent enough to make a simple pair of glasses you Brian Hembree were not man enough to come out of your office to face me and explain your business and staff and laboratory to be able to deliver a pair of glasses after 23 days! I have filed a complaint against you and your business with my insurance company and the Better Business Bureau for your incompetence to serve me as a patient and customer! You should be ashamed of yourself and should not be operating a business in the city of Garland Texas! Needless to say I will never enter the door of your business and I will let every person I know and every single person I can reach through social media to let them know what kind of business you are operating! You are the absolute worst Optometrist and eye care facility in the city of Garland Texas! You should probably find a different line of work and business as you are not worthy to provide eye care to the customer!

It had been years since I've seen an eye doctor, so I was long overdue. My wife found this place on…read morea Facebook mom's group and I'm glad she did. The staff were friendly and informative and offered me water while I waited. I showed up early for my appointment and they were accommodating and able to get me in quickly. The tests were really well explained and quick. Dr. Chin was fantastic. He made me feel welcome and answered all of my questions. Highly recommend.

Immaculate, modern office, and great staff. Dr. Chin obviously knows his stuff, and makes the…read morepatient feel informed and comfortable. The equipment he uses is so different and pleasant compared to the kind of optical visits I was used to. I wouldn't hesitate to recommend Thrive Eye + Optical to anyone.

Absolutely the best experience! Dr. Sargent is kind and a great listener. He answers all…read morequestions and takes his time. He's friendly and an excellent surgeon. D. Sparkman

Disappointed with today's visit, I will not be back to this clinic…read more Front office staff has a flat affect and not friendly, no eye contact and not welcoming. I informed Dr. Sargent of this, and he did not seem to care. My "refraction" test was blurry, I will have to go to another doctor to get a satisfactory result.