I arrived at my appointment 10 minutes late. It shouldn't matter because you usually wait a really…read morelong time at this office. Someone arrived five seconds before me (of course her appointment was set for 10 minutes after mine as doctors do, they set appointments back to back and then they can't fulfill those timeslots so you wait forever). The front desk told me that I'd be going after that person, since it wasn't fair to her that I arrived late. But we were both gonna wait in the waiting room for a really long time anyway. It wouldn't have mattered, which is what I tried to communicate. I disagreed with how they handled the situation and chose to reschedule my appointment. They proceeded to tell lies about me to the doctor and send me a letter telling me that I can no longer be a patient there. I've always thought the staff had way too much authority in this office, this confirms it. They were definitely on a power trip! Please stay away from this place.

Office seems to be all about money over anything else. Scheduled appt. as new patient for what I…read morebelieve is an allergy in one eye. I was called with an estimate and advised I would need photos, dilation, and that 100% would have to be paid upon the visit. First, they hadn't even see me, have no idea what is actually wrong if anything but are already piling up the charges with "what I'm going to need." A little fishy to me. Moreover, the BCBS EOB often shows I owe less than what doctors bill, so I asked if I could pay the majority of my bill but leave a little back pending the EOB. Absolutely not. Pay now is only option or we won't see you. I get money is important but when 90% of the 'new patient' conversation focuses only on that, that is very telling of what kind of office it is. Such a turnoff. So I cancelled my appt. That was met with a smug response that projected complete apathy on their part. On a side note, looking at their combative responses from other low reviews. It pretty much confirms my decision to cancel. UPDATE 5/28/2024: Their original response was something like 'Have a great day.' As expected they couldn't help themselves and deleted that with yet another combative response to their growing negative reviews. As before they take no responsibility for anything and hammer away at excuse after excuse. They show no record of my call because I use a pseudonym for fear of retaliation.

Picked up some snazzy post care eyewear from Dr Choi! I didn't "want to" have to come in for a 2nd…read moreopinion on my retinal holes/tears/floaters/flashes but hey it's your eyes after all and better safe than sorry. Leaving here feeling really good about and confident in my previous retinal treatment with Dr Rostami. Kudos to him on his good work! However going forward I will be moving on over to this office. Here's why: *friendly efficient staff *very "dialed in" system here (very little waiting) *I was in and out of office in under 1 hour *Dr Choi has excellent bedside manner *Super knowledgeable about all areas effecting the retina and mine specifically *He put my big scary fears at ease *He explained things to me about the "trifecta" or perfect storm as he calls it in regards to my left eye. *This office also has a team of surgeons just like Dr Choi, season experienced and highly knowledgeable. *Dr Choi also discouraged me from Lasik with my left eye - too risky on that left eye. *Told me not to try and correct the floaters too risky Bottom line getting older sucks, being very near sighted sucks but at least I have Retina Specialists and Dr Choi in my corner! Feeling thankful! Should you choose to come here I know you're in great hands!

The Plano Office: The front office staff, MA/Tech, and Dr. Patel were all equally inept and…read moreuncaring. The front office staff were unhappy, unkind, and not receptive. They didn't even open the front window to provide patients with forms until AFTER 10-15 mins after we signed the sign-in sheet. Thankfully, I already filled out the forms online, so I only had to wait an hour. :/ After waiting an hour to be called back, the gal taking images of my eyes on the OCT machine didn't even wait until the light was green. It was mostly blue or red when she snapped a shot. The medical records gal was very unkind as well. She claimed some of my meds were not real meds because they were "just over-the-counter vitamins". When I told her 2 were treatment for severe Vitamin B12 and D deficiencies, she just said, "Oh". Not, "I'm sorry." Just, a callous "Oh". When we got to allergies, she claimed my allergy to a med wasn't a real allergy. So when I told her that that's what the hospital staff told me when I was treated for the allergic reaction to the med, I just got another uncaring "Oh". Dr. Santosh Patel was no better. He decided since I only have blurry vision and difficulty reading and making out details, but don't have light flickers or floaters, then there's no way I have a macular hole. This, BEFORE he even looked at the images of my eyes or reviewed my medical records. Then he belittled my Optometrist saying, "I can't believe he thought you had a hole in your right eye when you obviously have blood leakage". I told him, "I can believe it...because it was my LEFT eye he saw the hole in, not my right." When I asked him why I have bleeding in the retinal part of my right eye, he said it's either due to my diabetes or hypertension. When I told him I have neither. He said, "Oh, then there's no reason for the bleeding since you don't have either, and you're in perfectly good health otherwise." I said, "Really? Because I've had 13 surgeries, 3 in the past year and the most recent was my 3rd heart surgery, which I had a month ago. So do you think the bleeding might be due to any of my other health issues or meds, like Eliquis?" He said, "No, it's nothing to be concerned about. It'll resolve itself." Dr. Santosh Patel told me to return in 6 months to recheck. Not happening. STAY. AWAY. FROM. THIS. OFFICE.

I was diagnosed with 2 basal cell carcinomas requiring Mohs surgery by a dermatologist in McKinney…read more One was on my face and the other on my leg. I researched plastic surgeons specializing in Mohs surgery and found Dr. Parker. I had my surgery 2 weeks ago. I couldn't have asked for a better experience. Dr. Parker and his whole staff were very encouraging, caring and talked me through every step of the process. I felt very safe and comfortable and never felt I was being rushed. He took the time to explain everything he was going to do and gave me time to ask any questions. Other than a little prick from the initial numbing shots, I felt no discomfort. My incisions were bandaged and I went back the next day for sutures. Each incision required 14 stitches. His nurse explained exactly how to care for them. 1 week later I went back to have the sutures removed and they were covered with steri strips. While I was there, I asked for a full body check, as I didn't feel my original dermatologist had done a thorough check. Dr. Parker found 2 more suspicious spots, 1 was precancerous which he removed all of with the biopsy scrape and another on my back was basal cell which I will be going back for another surgery. So thankful he checked me thoroughly, checking from my scalp to between my toes. Dr. Parker will now be my dermatologist. I can't recommend them highly enough!

I was looking for a doctor, but what I found was an eye surgery business. No concept of healthcare,…read morejust a guy who told me over and over that he's done 20,000 of these surgeries and here's a price list. What about insurance? He wouldn't even consider it. This is how much it costs. "I've done 20,000 of these." Yes, so you've said. My brother, whose Ptosis was the same as mine in severity, had his surgery fully covered by insurance. But Grant Gilliland can't be bothered by insurance. He's a patient grinder. I hear he's a really good surgeon. But, I will never know, because after you've done 20,000, one fewer wont matter.

Still sitting in his waiting room and our appointment was one hour 15 minutes ago. First impression…read morenot very good. We'll see

Premier Vision of Dallas is AMAZING! I love Dr. Allen and…read morelet me tell you why. She is a very down to earth person. She is a humbled soul and a caring person. She makes you feel comfortable. Always there to answer any questions or concerns that you may have. I enjoy talking about travel with her. She takes the time to get to know you. She feels like extended family. As I have been coming to her for years. The staff is very pleasant. Customer Service is always good. The office is nicely decorated. It's cozy and comfortable and is located in a great location. They don't try and upsell. I appreciate this as I have to watch my spending. The office has a great assortment of glasses and brands to choose from. I have my whole family coming to her. She keeps my eyes healthy!

Very argumentative and not very understanding - and I have heart issues. I thought they were great…read moreuntil they fired me as a client. Who does that? Said I told them they lied, and I never did. I got upset when my glasses were not what I ordered, and they wanted to charge me to fix them. Then said no charge, and then when I picked them up they gave me a letter that said I wasn't welcome there anymore. I'm so upset.

Great experience at The LASIK Vision Institute. Mariah was helpful and walked me through the…read moreprocedure and post-op care clearly. It was easier and more affordable than I expected, with solid payment options. Quick in and out - you'll spend more time at the dentist. Highly recommend

Im beyond upset, they told my husband he would be able to see next day 20/20 vision and he would…read moreneed reading glasses for small prints, he woke up with everything blurry but he cant see anything close, not even the food on his plate, we called up there the guy said he will need glasses for items close up but then that defeats purpose of Lasik, the guy on phone said dr would call us back we been waiting all day & still no call! I am pissed, I had a feeling because during our consultation the lady in front desk was so rude but my husband was so excited & optimistic. We are so upset. Dont waiste your time, they will tell you anything but leave you hanging when it goes wrong.

Poor customer service. I went in for a lump on my eye. They told me they would get back to me with…read moreinfo regarding surgery and they never did. I went to another provider.

I had a minor muscular imbalance in my eye that was both a cosmetic and functional problem for me…read moreas a professional. I spoke with several friends who are physicians and multiple of them told me that Dr. Shulkin is the best in his field and who they would go to themselves. Before seeing him, I had done vision therapy and used glasses with prisms. Neither of these solutions fully corrected for the issue. Dr. Shulkin was highly reassuring and said I was a great candidate for surgical correction, which would involve moving a muscle in each eye by about 5 millimeters. He said both eyes would take a combined 15 minutes and that he estimated an 85% chance of perfect outcome on the first surgery, with a small possibility that a follow-up would be needed for minor correction. The procedure itself was very simple, though it requires general anesthesia due to the whole cutting into your eyeball thing. The facility was great, people were friendly, and pre-op and post-op instructions clear. Dr. Shulkin checked in with me several times to be sure things were going well afterwards and noted that the outcome looked fantastic. There was a little soreness which improved markedly within a couple days, and 2 weeks later other than a little redness, there are no visible signs. Most importantly, the results were great. Alignment is perfect, and function is 100% with muscles seemingly in full balance. I had waffled on doing this surgery for years, but am very glad I did. I highly recommend Dr. Shulkin.

I've never reviewed one of my docs before, cuz it's just kinda weird. But eyes issues aren't…read morecreepy enough to make me not review my eye dude. Dr. Bryan is really, really thorough and really, really competent. His staff is super friendly and they greet me by name as I walk in the door. Although it's a lot more expensive to get your annual exam from on opthamologist, I prefer the piece of mind that the dude checking me for retinal tumors and the like did more than four years at a junior college in Tennesee. Some of the price is offset by the fact that their contact lenses are much cheaper (10-15%) than ordering from 800-Contacts and a few bucks a box cheaper than even Wal-Mart. Why 4 stars and not 5? Dr. Bryan manages his time pretty well, but my last visit I had to wait way too long for him to get back to the exam room. I don't like waiting on doctors in the back rooms.