Not only is Dr. Chu kind and extremely knowledgeable, but the entire staff--and I mean every last…read moreperson--goes out of their way to make you feel welcome and taken care of. The first time I went, I thought it might be a one time thing. Nope. Every. Single. Time. I ended up needing cataract surgery, and everything went smoothly. I never felt rushed or pressured, and I felt in control of my own care the whole time. I cannot recommend this practice highly enough!

After having cataract surgery in Nov/Dec, 2020 with Dr. Claire Chu I needed a follow-up procedure…read morecalled a Posterior Capsulotomy also known as a YAG. I've read that about one third of cataract patients require this follow-up laser procedure. Most need it within 6 months of the cataract surgery. I had noticed that my vision had deteriorated since my cataract surgery 3 years ago. During an annual vision exam with my optometrist he said I needed a YAG and so I went back to visit Dr. Chu. She confirmed that I did indeed need it and it was scheduled for one eye the following week and the other eye the week after. She even provided a recommendation for over the counter moisture eye drops and a coupon to use when purchasing them! Dr. Chu answered all of my questions and during the laser procedure talked me through exactly what was happening. My eye was dilated and moisture eye drops were given. The procedure was done while I was sitting in a chair with the head and chin pressed forward in their machine. There is a clicking sound and it feels like little BB's are being shot at the back of my head. It's not painful at all, just a weird sensation. I highly recommend Dr. Chu at Newman & Taub. I have used her services for a total of 4 procedures- cataract surgery and posterior capsulotomies in both eyes. I have complete confidence in her. She is friendly, professional and competent.

First off let me tell you something about my vision/eyes... I was born 3 months early and was a…read moretwin, my brother didn't make it. He only lived 24 hours. I was in an incubator for the first 5 months of my life and was pumped with lots of pure oxygen. I have very poor vision, and since my left eye was covered & taped to the mat of my crib and saw no light or pictures for that 5 months, my left eye is a lazy one, and with a corrected lens, I can only see with 20/30 vision. I am really not a candidate for an optometrist, so I've always gone to an ophthalmologist. When I first came to this clinic 25+ years ago, I saw Dr. Russell and he was fabulous and so understanding of my lack of vision and poor eyesight. Since then, the current doctors take very good care of me and answer all my questions and concerns and I am a productive human being, enjoying life with excellent eye care from Infinity Vision. Truly one of my favorite doctors!!!' oxo

Dr. T. Jeff Russell is an outstanding ophthalmologist who truly sets the bar high for patient care…read more His caring attitude and ability to listen attentively make every appointment feel comfortable and reassuring. He takes the time to explain procedures and treatment options clearly, ensuring that patients feel informed and confident in their care. It's no surprise he has been recognized multiple times as one of D Magazine's Best Doctors. I highly recommend Dr. Russell to anyone seeking exceptional eye care.

I needed new prescription sunglasses and this business was on the list of providers covered by my…read morevision insurance. It is not too far from my house so I decided to give them a try. The experience was very positive. Everyone, from the receptionist to the advisor for frames to the doctor were super nice. Dr. McClennan was very thorough and spent a lot of time getting to know my eye needs. The eye exam was comprehensive and I felt good about it. After the exam, there is an extensive selection of frames. An advisor helped my pick one that met my needs. I was happy with the selection. The only downside about this business is accessibility. It is nearly impossible to access if you are going west on Mockingbird. There is no U-turn sign at the Greenville stoplight so you have to turn left on Greenville and hope to be able to squeeze in a left turn into the parking lot. Going east on Mockingbird is much easier, although parking is tight no matter which direction you are going. Overall, I would recommend this business.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

The receptionist was horribly rude…read more She could not figure out out Blue Cross Blue Shield insurance and asked if I would be ok being billed upfront. When i asked if i had a choice she said "yes would you like to keep your appointment " When I asked to speak to Dr I was told she was not in. If you have problems call her personal cell at 469-368-9525

This is my second year coming to this establishment for my annual eye exam. They are located at…read moreCostco, but NOT inside Costco. Their office is attached to the Costco building, but they are independently owned and operated. You do NOT need a Costco membership to use this optometrist. Anyone can use their services whether you have insurance or not. Both times, it was easy to make an appointment. First time we walked in after shopping at Costco and made appointments in person. I had time, so I saw them later the same day. My husband came back later in the week. On my second visit here a year later, I called and made an appointment on the phone. My information was already in the system, so it was quick to setup. They offer several types of eye tests. When filling out your paperwork, it clearly states which tests are offered and the cost for each. You indicate on your paperwork which tests you want. The test options are: 1) The field test (the one where you push a button every time you see a light flash on the screen 2) The puff test (the one where they blow a puff of air into your eye) 3) The digital imaging test (the one where they take a picture of the back of your eye to check on the health of the blood vessels) Even though my insurance only covers one of the tests, I get everything and pay out of pocket for the rest. The technician takes you through the above tests. You sit on a wheeled stool and slide to the left until you have visited each machine. After a short wait, you visit with the doctor to discuss your concerns. You will read the usual eye charts "EZOST" and do the "Which one is clearer, 1 or 2?" test. If you requested dilation of the eyes, the doctor will put the drops in and then you'll wait in the lobby for the solution to take affect. After awhile, you'll be called back in to go over your test results and do some more basic tests where the doctor will shine lights in your eyes to check your eye health and vision. I've seen two different doctors here. Both were very professional and answered my questions. Before leaving, you'll pay any amounts owed and receive print outs of distance and reading prescriptions as well as a receipt for the services rendered. The staff were kind enough to provide me with a pair of take home glasses (actually a piece of dark film that adheres to your face) to protect my eyes until the dilation wore off. There are no frames for sale here, so no high pressure sales. If you have a Costco membership, you can venture inside the building and pick and buy frames, but if you don't, you can take your prescription to any favorite retailer to get your preferred frames at a price that works for you. I appreciate the courtesy and professional service I receive here. They communicate everything clearly and in advance of service. There are no surprises in care or cost. This is a great optometrist office.

Amazing bedside manner. Friendly staff. Not difficult to get a timely appointment, unlike other…read moreclinics in the area. Doctor Joseph is willing to spend the time to talk to his patients, not a rushed consultation at all. I appreciate the extra effort

HORRIBLE DO NOT COME HERE!!!! Disrespect & waste of time. This dr DOES NOT CARE! I came in at…read more8:15am for first appointment of the day, They sent me text reminders and email reminders. Said to come 15 minutes early. I'm there 1 FULL HOUR & 30 minutes and the dr didn't see me. I come out they they said the dr always takes phone calls & meetings from his car and frequently keeps the patient waiting OVER 1 hour & 35 minutes nothing. No one came to inform me. Nothing. This is horrible bedside manner. And a complete disrespect of my time. To take meetings from the car? Knowing a patient is there waiting & waiting. People have lives & jobs. Holding someone hostage for 2 full hours of their time with no update is disrespectful. Money grubbing waste of time. I am so hurt

Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

It had been years since I've seen an eye doctor, so I was long overdue. My wife found this place on…read morea Facebook mom's group and I'm glad she did. The staff were friendly and informative and offered me water while I waited. I showed up early for my appointment and they were accommodating and able to get me in quickly. The tests were really well explained and quick. Dr. Chin was fantastic. He made me feel welcome and answered all of my questions. Highly recommend.

Immaculate, modern office, and great staff. Dr. Chin obviously knows his stuff, and makes the…read morepatient feel informed and comfortable. The equipment he uses is so different and pleasant compared to the kind of optical visits I was used to. I wouldn't hesitate to recommend Thrive Eye + Optical to anyone.