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    Miller Family Enterprises

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Miller Family Enterprises

    Countertop installation

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    8 years ago

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    9 years ago

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    Granite and Marble Specialties

    Granite and Marble Specialties

    4.4
    (220 reviews)

    from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

    TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

    Hy Kitchen Cabinets & Stone

    Hy Kitchen Cabinets & Stone

    3.1
    (20 reviews)
    $$

    We recently renovated our basement to change it into a separate living space with a kitchenette for…read moreour teens & soon to be college agers. Our handyman recommended Hy . They are a standard size cabinet sales and install company & do not have custom size cabinets. They didn't have black cabinets that we originally wanted but we do like the dark espresso cabinets we settled on. We also ended up with two deep dead end cabinets vs corner units since they do not do custom sizing. We were, however, highly motivated by their low prices & ability to install both cabinets & quartz counters in one day. The rest of our experience was less important to us than getting a good price and install experience. I noticed a couple earlier reviews marked them down to one star for the customer service. In our experience in the show room, they let you look around independently and don't use high pressure sales techniques; which we appreciated. some of the other reviewers seemed to want a lot of direct personal attention & other sales bells/whistles. If shoppers expect high-end customer service for low priced product, I do see how they can be disappointed. To place an order, take your measurement drawing to the person at the counter. If you use them as installers, they will check your measurements on site prior to install and revise the order, if needed. I do recommend using them to install cabinets, counters, AND pulls since if you make a mistake installing it yourself (drill the wrong holes in the cabinet fronts, etc.) they require you to buy the whole cabinet to replace the parts. They don't sell separate parts like hinges & fronts. We made the mistake of not having them install the pulls & our handyman made a mistake drilling the wrong holes (4" vs 5") for pulls on two drawers. He had to buy two whole cabinets just to replace the drawer fronts. I have marked down half a star for this since they didn't warn us about this policy during our purchase & there was no mention of them installing the pulls during our purchase. Luckily, the cabinets are not super expensive & our handyman thinks he can resell the cabinets with the 4" pull holes. I have further marked down another half star for a couple of small issues during install. 1) They didn't warn us about the very strong & toxic smelling adhesive that would be used for the counter tops. In retrospect, we likely should have been out of the house during countertop portion of install since we all had headaches the next day. 2) There was a small issue with the electrical outlet for the microwave cabinet. They mis-measured where to cut the hole in the cabinet & attempted, to instead, move the electrical. Our electrician popped over during install and told them that wasn't safe. So, they cut an extra hole in the back of the cabinet (where it should have been to begin with) to allow for the outlet. Due to a soffit situation for heating ducts, the right side of the microwave cabinet is permanently closed (as expected) & so we will never see the extra hole at the back of the cabinet & don't really care about it. In all, the price was right for our basement kitchen set-up & has met our expectations.

    I would give less than 1 star if I could, the worst possible customer service I have ever…read moreexperienced. They sell you whatever they can but ghost you if you have any issues with product. My cabinet was wrong size and didn't fit and I talked to the woman at front desk 3 times and she took my info but then never called me back. I then called again after 6 weeks of trying to get return phone call and he said it would be another min charge of $850 after I already spend over $3k with them. Total scam and riffoff place. I will never go back and will never recommend them to anyone.

    European Stone & Tile Design

    European Stone & Tile Design

    4.1
    (37 reviews)

    This was a supremely satisfying business experience. During our 44 years of marriage, my wife and I…read morehave purchased seven homes in three States and dealt with many home service providers. Our experience with Maria and her employees at European Stone & Tile ranks with the very best. My wife and I walked in the door of European Stone seeking ideas and help with modernizing a kitchen that was last updated about 20 years ago. The last update created one serious flaw we discovered when we replaced the dishwasher. The dishwasher and stove are at 90 degrees to each other and 12" apart limiting the available stoves to only a few and none of those appealed to us. We had given up on replacing our appliances but decided to just update the surfaces. Then we met Maria. She came to our home and measured our kitchen then asked us to come to her showroom to see the choices we'd have in surfaces. We had replaced carpets last year and she showed us things that fit well with our other rooms and surfaces. We chose those we liked and set the dates for the work. After sleeping on the project I decided that the dishwasher had to be moved before we did the countertops. I discussed this with Maria the morning her carpenter arrived expecting to perform an hour task to remove a breadbox that was fastened to the old counter. I called the office and asked Maria to take on moving the sink base to the space occupied by the dishwasher and replumbing the water lines and drains to work with the new layout. This was a significant last-minute change that would have caused other suppliers I've worked with in the past to have emotional meltdowns. Not Maria. She took a minute to consider what she could do and then told me in a cheerful voice, "It won't be a problem. I'll need to rearrange our schedule, but we can do it!" She asked me to hand the phone to her carpenter (Ron) and she asked him to take on the job. Fortunately, it turned out that Ron is a Master Carpenter and former General Contractor capable of doing the electrical and plumbing work. He removed the old countertops, opened the walls and rerouted the plumbing and electrical, restored the walls, moved the old sink base to its new location and assisted in creating the template for the new countertops. His craftsmanship matches the finest we've experienced. Ron managed to complete this major work revision inside the original schedule, so that our kitchen was completed, including new countertops and tile, on the day we were originally promised. In addition to Ron, six other European craftspeople (counter installers, plumber, tile setter) came to our home to perform work. Every one of them was cheerful and friendly. They were considerate of my wife and I and involved us in decisions whenever their work options were not obvious. They never left the worksite without cleaning the area and left no construction residue inside or outside our home. Their completed work is of the highest quality suitable for custom homes. We also had contact with staff in the showroom/store that matched the considerate and friendly concern for customer experience. This level of care for us as homeowners was unusual in our experience and we attribute it to Maria's leadership as the business owner. She has chosen and trained her staff well. My wife and I are very pleased that we chose to do business with European Stone and Tile and we recommend their work to anyone planning kitchen or bath work.

    One of the best experiences I've had with renovating. Not only was the work impeccable, they are…read morewonderful at communication which is very rare. I hope to use them again and would recommend them to anyone.

    Palermo International

    Palermo International

    4.3
    (34 reviews)

    I hired Lino and his team this August to help me fully renovate my cabin, and the entire experience…read moreexceeded my expectations. Having never worked with a contractor before, I was nervous, but Lino was incredibly kind, patient, and thorough in walking me through every step of the process. He is extremely communicative and genuinely dedicated to bringing your vision to life. As the project evolved, I kept adding new ideas and expanding the scope -- and Lino handled every update with enthusiasm, clarity, and professionalism. He never made me feel rushed or overwhelmed; instead, he consistently offered solutions and guidance to help the project turn out even better than I imagined. The quality of his team's work has been outstanding across every service I hired them for: new flooring, cabinetry, countertops, interior and exterior painting, framing and building new rooms, tile work, and a full shower remodel. I'm truly grateful to have found Lino. I would absolutely recommend him and his team for any renovation needs -- they are skilled, reliable, and capable of handling anything you throw their way.

    We hired Lino for replacing existing countertops and painting job. Overall, I would not recommend…read morehim as his lack of experience showed in the quality of his work and his work ethics. He also has aggressive tone when dealing with conflicts. During the process he made the mistake on picking the paint with wrong sheen and tried to push blame on us. He incorrectly chose Satin sheen instead of semi-gloss and never told us even after we showed him what kind of gloss we are looking for. Paint job finish is lower than average; we could see brush strokes, thick lines. He made another mistake to pick up wrong quartz and this resulted in delays. When installing countertops, we agreed on where to put seam and make sure quartz lines should match slightly; he did exactly the opposite. It was horrible. Lines were going totally opposite. We had to fight with him to fix this and again resulted in delays. Anytime you bring up these issues with him, he will use aggressive tone and try to put it on us. Many times during the project, he threatened to leave everything and asked us to find another contractor. It was quite stressful to say the least. So, steer away and find another contractor even if you have to pay more.

    Miller Family Enterprises - countertopinstall - Updated June 2026

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