Brad & Tena the resident managers are so sweet. If you are lucky enough to find an open unit here, jump on it! Affordable, clean, secure, free lock ($40+ with Public Storage) and free use of their moving truck if you need it (you return with full tank and pay mileage). Facility is open till 10pm. $25 referral credit and to new clients a free months "rent". Flexible billing options such as direct withdrawal or online payments. Happy to be their first reviewer and hope you decide to do business here too. :) read more

Mill Creek Self Storage - Self Storage Near Me - Bothell, Washington

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Rent at your own risk. Facilities and prices are decent, however after hours security is not very secure, since they only have a 6' chain link fence that anyone can jump over and no security cameras for the inside storage rooms. Only single locks are allowed on doors, which from my experience can be cut through. Their contracts explicitly state they hold no responsibility for the loss of your items, even if it's through their own negligence, and even say not to store anything of significant value. PS - Under new management since same time last year; somewhat less friendly. read more

Do not recommend. Expensive and they depend on you reading and remembering tiny fine print on a small sign in their office for rules/regulations at closing. I just paid my rent on the 19th, for April 19th-May 19th. I finally found a small amount of time and help to fully move out of the unit today, but because I paid my bill online, they were not able to give me any refund. So I paid over $100 for a week of renting my unit. I was not able to plan when I could fully empty my unit, and so congratulations to them, they get to keep my money. As a business they should have the capability to refund at move out if that's what's necessary. I will not recommend to friends or use them ever again. There are plenty of other more valid companies to use in the same area, smarter idea to use any of those. read more

DON'T RENT HERE IF YOU LIKE YOUR MONEY. They are shysters!! My ELDERLY mother in law accidently paid two months rent in one month and this unscrupulous management refused to give her back one month's rent when she vacated unit. They said they didn't have to because they considered it a future month's rent when no such intent indicted. They actually STOLE her money! read more

My experience with Mill Creek Storage was very unfortunate. The facility itself is nothing special, standard storage. I rented a space here because it comes with a free truck. Wonderful! I scheduled the truck for three in the afternoon to move, with the understanding that I would bring it back the following morning. A woman quoted me a special rate on the storage unit and when I went in to schedule the truck the bitter old man behind the counter had "never heard of any specials" and charged me the full rent. Fair enough these things happen. I asked if he would call the person who quoted me the rate and he insisted that there have never been any deals. I insisted he call, he refused. (Now it was a matter of his "pride") I told him that I would wait to pay until I came back for the truck later. Here is where it gets interesting. I came back that afternoon about to pick up the truck. As I was walking up to the door, the man whom I'd had a disagreement with saw me coming and immediately got up and put the "Will be back" sign on the door. At that point he got on his golf court and disappeared. He was gone 45 minutes. He returned precisely as the business was closing and turned on the closed sign, I told him that I was here to pick up the truck, he said nothing. I said it again (blown away that I was being ignored) Again, he says nothing. Finally I'm like HEY! I'm here to pick up the truck... Hello? He says "were closed", goes back in, locks the door and disappears. That's it. Just like that. I paid 450 dollars in prorated rent for the apartment I was staying in because I was unable to get a truck now and couldn't move till next weekend. I had to pay the movers cancellation fee. I called in the next day and expressed my disappointment :) I told the woman I wasn't going to may my rent until this matter was resolved. She said she would see what she would call me back as soon as she talked to the owners. Guess what. No call. I called a week later, to find out what was going on and the person who picked up the phone said nothing was noted on my account and that I now had a late fee. I called back the next day and got a hold of the woman I had talked to previously and she said that the best she could do was knock off part of my late fee. Thanks. 10 bucks off. So now after paying movers twice, renting a truck elsewhere and paying prorated rent, I suppose the moral of the story is never argue with a business about a special rental rate for new customers. I spent close to 800 dollars dealing with their incompetence. A mistake I will never make again. And I hope you won't either. read more

ALWAYS CONFIRM AND RE-CONFIRM RESERVATIONS. MC Self Storage gave our truck reservation to someone else, no phone call or no notice to us. We tried to confirm the reservation today, Monday, for Saturday morning, and there isn't one! Our move is delayed a week for other reasons, so we NEED to be out on time since our sale closes the following week. Very nice in conversation, but not useful. The last thing I thought I needed to do today as we move from our home of 25 years was to start our storage/truck search all over at this nearly-last minute, I'm rather frustrated. read more

Had my stuff for a year in their storage - Mary Ellen is awesome and while there have been issues they always try to make things right - I would have given them 5 stars except for the giant rats :( read more

Just terrible. One day while either taking something from the storage room or storing something new away the door broke on us, the part on the ceiling holding the sliding mechanism on just crumbled apart giving way to the door crashing down like a guillotine if you weren't careful, making it nearly impossible to lift up, loosening the door from its hinges to wobble about and making it all the more difficult to lock. A problem the people who run the place ought to fix, right? One would think so not these people, nope, when I kindly pointed out the issue with the door the woman who co-owns the place was especially rude and accusatory (as opposed to apologizing for the inconvenience caused like a normal business would). They did say they would get the door fixed eventually (since technically it's their responsibility after all) but after a month and still no fixed door I inquired just what exactly the deal was and in their usual rude tone told us to get a repairman ourselves. After all this garbage and with my items unsafe and being guarded by a broken door that was deteriorating all the more times I used it that they refused to fix I just got our items out of there to go somewhere else and had enough dealings with these nasty, entitled people. Apparently recently under new management but from what I've checked it's the exact same people running the place! Maybe they run in the back and put on Groucho Marx-style face disguises with a different pitch of voice claiming to be the "new management." Avoid this place at all costs. With so many choices for storage in the Bothell and Mill Creek areas it is inexcusable the way they treat people. Hopefully the numerous competition will drive them out of business eventually (and maybe an ACTUAL new management will finally take over!), I'd suggest checking any of them out instead. read more

Wow. This place is the worst of the worst! Let's see, where to start.....first of all, the sign that says "free truck". Sure it's free, if you consider .50 a mile and an $80 fee if it's not returned by 6pm the same day (and by 6, I actually mean 5:45 because they usually close early) "free", then cool. Never, at any point was this fee mentioned anywhere in the contract nor were we informed verbally. They just changed the key code and held our belongings hostage until the fee was paid. Second, the late fees are swift and hefty (there is no way to pay on line, so when we were delayed returning from vacation by a few days our late fee was 80% of the monthly rental fee and a lien had already been placed on our property). Third, as far as operating hours are concerned, these guys play fast and loose. 10pm actually means 9:30. And finally, if you enjoyed the lectures your parents gave you as a teenager whenever you behaved in a way that displeased them, then definitely store your crap here. There will be no shortage of surly and unprofessional interactions with the uberbitchy male portion of the husband/wife team that owns the joint. read more